North Carolina Community College System
Minority Male Mentoring Program
Summary Report of Coach Evaluation
June 2013
Evaluation Administration
During the month of May 2013, the Academic and Student Services Division of the North
Carolina Community College System (NCCCS) surveyed student participants in the Minority
Male Mentoring Program to evaluate their satisfaction with student-coaching relationships
facilitated by the program. In order to reach as many students possible, the survey was open
through June 19, 2013. The survey received a total of 92 responses from 12 community
colleges. There are 1,612 “self-reported” students participating in Minority Male Mentoring
programs this spring term—only 6% responded.
All responses were completely voluntary and it may be assumed that the majority of respondents
had completed their final exams by mid-May, therefore, not motivated to complete this
survey. The questions were deliberately broad and open-ended in order to solicit the widest
possible range of responses. As a result, the survey yielded a rich variety of opinions and
suggestions that have been of great benefit and will continue to shape program
recommendations.
Results
The intent of this summary is to provide an overview of how students enrolled in the program
perceive the use of coaching services.
Question #2: Coach expresses interest in me as a unique individual.
Results: 70% of respondents were "very satisfied" 27% were "satisfied."
Question #3: Coach is available when I need assistance.
Results: (74%) indicated their coach was available to assist them when needed.
Question #4: Coach provided me with accurate information.
Results: 67% of respondents stated their coach provided accurate information.
Question #5: Coach kept me up to date on program activities.
Results: 74% of respondents stated their coach kept them updated on program activities.
Question #6: Coach referred me to other resources from which I could obtain assistance.
Results: A majority (65%) of the survey respondents answered "very satisfied."
Question #7: Coach encouraged me to participate in planning my academic program.
Results: 74% of respondents indicated their coach helped them with academic planning.
Question #8: Coach provided information concerning academic related activities.
Results: 66% of respondents indicated “very satisfied” and 29% selected “satisfied.”
Question #9: Coach seemed to enjoy coaching session.
Results: 71% of respondents indicated agreement.
Question #10: Coach is approachable and easy to talk with.
Results: 80% of respondents reported, coach was approachable and easy to talk with
Question #11: Overall, I am generally satisfied with coach and the services I have received.
Results: The majority of all respondents are either “very satisfied” (73%) or “satisfied” with their
coach and the services received.
Question #12: What has been the most beneficial aspect of the coaching session?
Results:
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“Strong amount of support.”
“Believing and providing me with resources to help my education.”
“Knowing where I can go to talk about my concerns.”
“Very encouraging and pushing me to take part in my academic planning.”
“Coaching sessions are wonderful and we both respect each other and coach tries to help
me with life and school work issues.”
“I was helped with tutoring all year.”
Question #13: Any suggestions for improving the coaching sessions?
Results:
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“Make more educational field trips outside NC.”
“Would like more resources for veterans.”
“Have a state-level conference in order to meet other program members, e.g., networking,
leadership, skill building.”
“Make sure students take classes needed for transfer and/or obtain their degree.”
Conclusion
The Coach Evaluation will continue to be the primary feedback tool in the Minority Male
Mentoring program when assessing student satisfaction, e.g., student-coach relationship.