Fitted Furniture Installation
Draft National Occupational Standards
September 2015
Page 1 of 35
Contents
Overview ................................................................................................................................................... 3
PROFFI02 - Provide advice and guidance on products and materials ...................................................... 5
PROFFI03 - Prepare location for assembly and placement of furniture ................................................... 6
PROFFI04 - Measure and mark out furniture components ...................................................................... 7
PROFFI05 - Prepare and assemble furniture using mechanical fixings .................................................... 8
PROFFI06 - Secure furniture components in location .............................................................................. 9
PROFFI07 - Fit and fix work surfaces ....................................................................................................... 11
PROFFI10 - Cramp components .............................................................................................................. 13
PROFFI11 - Sand wooden component .................................................................................................... 14
PROFFI12 - Apply edge treatment finishes ............................................................................................. 15
PROFFI13 - Cut and join components ..................................................................................................... 16
PROFFI14 - Attach fittings to furniture ................................................................................................... 17
PROFFI15 - First fit mechanical or electrical components to furniture .................................................. 19
PROFFI16 - Re-instate locations after furniture installation ................................................................... 21
PROFFI18 - Prepare specifications for furniture to be assembled.......................................................... 22
PROFFI20 - Secure furniture components in complex locations ............................................................ 24
PROFFI22 - Quality assure and co-ordinate furniture placements ......................................................... 26
PROGEN08 - Maintain tools and equipment .......................................................................................... 28
PROGEN18 - Solve problems in the workplace ....................................................................................... 29
PROGEN19 - Maintain quality standards ................................................................................................ 31
PROGEN20 - Comply with health and safety requirements in the workplace ....................................... 32
PROGEN21 - Apply techniques for continuous improvement in the workplace .................................... 33
PROGEN23 - Transport and handle installation equipment and materials ............................................ 35
Page 2 of 35
Overview
A Fitted Furniture Installer is responsible for preparing and installing furniture as part of a team including
kitchens, bedrooms, bathrooms and offices, shops, exhibitions and boat interiors. This is onsite at the
customer's commercial or domestic premises.
Installer
Function
Overview
Maintain Tools &
Equipment
Perform regular autonomous maintenance tasks
on machinery, tools and equipment used.
Identify issues quickly, solve problems and apply
appropriate solutions.
Carry out work to required quality standards and
output targets.
Comply with health, safety and environmental
requirements, relevant statutory regulations and
industry standards/codes of practice at all times.
Understand and apply continuous improvement
techniques to work activities.
Knowledge and understanding of industry
materials.
The safe transportation and handling of
installation equipment and materials
Prepare location for assembly and placement of
furniture.
Measure and mark out materials to
specification.
Set up and operate tools used to assemble
furniture.
Assemble components of fitted furniture and
understand the sequence of assembly
Problem Solving
Achieve Quality & Output
Targets
Health & Safety
Continuous Improvement
Materials
Transporting & Handling
of Materials
Prepare Location
Measure & Mark Out
Power Tools & Hand
Tools
Assembly
Ref
NOS Title
PROGEN08
Maintain tools and equipment
PROGEN18
Solve problems in the workplace
PROGEN19
Maintain quality standards
PROGEN20
Comply with health and safety
requirements in the workplace
PROGEN21
PROFFI02
PROGEN23
PROFFI03
PROFFI04
Measure and mark out products
PROGEN08
Maintain tools and equipment
PROFFI05
PROFFI06
Installation
Finishing
Cut Outs
Cramping
Sanding
Veneers & Laminates
Jigs & Templates
Joints
Fittings
Electrical / Mechanical
Fittings
Re-Instate Location
Install furniture on location to specification.
Finish solid surface work tops to specification
following manufacturers instructions.
Complete standard cut-outs in work surfaces
and carcases for general appliances
Position components and apply cramps to
ensure products are positioned securely to
specification.
Sanding wooden work tops, trims, cornices and
laminate edgings.
Apply edging tape to laminate worktops to
specification.
Use and maintain jigs and templates for
furniture installation.
Cut and join components on site.
Prepare and assemble components to
specification, finishing and checking the
assembly conforms to specifications
First fit mechanical or electrical components to
furniture.
Re-instate a location after assembly and
placement of furniture.
Apply techniques for continuous
improvement in the workplace
Provide advice and guidance on
materials used
Transport and handle installation
equipment and materials
Prepare location for assembly and
placement of products
Prepare and assemble furniture using
mechanical fixings
Secure furniture components in
location
PROFFI07
Fit and fix work surfaces
PROSS06
Finish solid surfaces
PROSS02
Cut standard solid surface (Import
not included)
PROFFI10
Cramp Components
PROFFI11
Sand Wooden Components
PROFFI12
Apply edge treatment finishes
PROFM37
Produce and maintain jigs and
templates (Import not included)
PROFFI13
Cut and join components
PROFFI14
Attach fittings to furniture
PROFFI15
PROFFI16
First fit mechanical or electrical
components to furniture
Re-instate locations after furniture
installation
Page 3 of 35
Customer Service
Develop customer relationships.
CFA
Develop customer relationships
(Import not included)
Senior Installer/Technician (Skills in addition to those listed above)
Function
Overview
Ref
NOS Title
Specifications/Installation
Plans
Prepare specifications for installation
PROFFI18
Prepare specifications for furniture to
be assembled in location
PROFFI20
Secure furniture components in
complex locations
PROFFI22
Quality assure and co-ordinate
furniture placements
Installation
Quality Assurance
Install complex furniture in complex location to
specification. Automation (electronic drawers,
digital lighting, sounds, vision, etc , free standing
services (toilets, baths, etc), kitchen island,
Quality assure and co-ordinate furniture
installations, coordinate other services
Page 4 of 35
PROFFI02 - Provide advice and guidance on products and materials
Overview
This standard covers the skills and knowledge required to be able to understand products and materials used in
your organisations and provide information and guidance to customers.
Customers can be internal or external to the organisation.
Performance criteria
You must be able to:
1.
2.
3.
4.
5.
advise customers on the products and materials your company sells and uses
use appropriate questioning techniques to get information from customers
advise customers on the suitable uses for the different products and in your organisation
explain the limitations of products and materials to customers following standard operating
procedures
provide technical information on products and materials to customers following standard
operating procedures
Knowledge and understanding
You need to know and understand:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
standard operating procedures and how to apply these
importance of products and materials knowledge
different uses of materials used within your organisation
properties and characteristics of products and materials used within your organisation
processes used to produce raw materials
methods of improving performance of products and materials
where raw materials are sourced
statutory and legal requirements for materials and combinations of materials used within your
organisation
performance requirements of products and materials
storage requirements for raw materials
disposal and recycling routes for products and materials
Page 5 of 35
PROFFI03 - Prepare location for assembly and placement of furniture
Overview
This standard covers the skills and knowledge required to prepare for the assembly of fitted furniture in
location. This involves:
1. interpreting information
2. making the assembly and placement area ready for work
3. ensuring all resources are ready for use
4. working in ways that ensure your own and other’s safety
Performance criteria
You must be able to:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
standard operating procedures and how to apply these
confirm locations and schedules of assembly work with relevant people
obtain agreement to proceed before starting work with relevant people
isolate work areas to protect areas exposed to debris
ensure customers remove vulnerable items to clear work areas and access routes
prepare work areas following standard operating procedures
establish safe and secure storage areas for resources and components
follow safe and effective working practices at all times
identify problems relating to the installation and deal with them in line with standard operating
procedures
maintain effective communication with the customer in line with customer care procedures
check specified quality and quantity of components and resources are taken to the location
confirm specified resources, tools and equipment are present and are in safe working order
carry out preparatory work on components and materials following standard operating procedures
lay out resources and components in a logical order for effective working
Knowledge and understanding
You need to know and understand:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
how to interpret work specifications including drawings
who to confirm work requirements with and why it is important to have all the required agreements
before you begin
areas to be isolated and suitable protective coverings to be used
types of vulnerable objects to be moved by customers and why
personal responsibilities with regard to Health and Safety issues whilst in location
when to set up storage areas and safety and security issues to consider
problems that can occur on location and how you should deal with them
how to provide information clearly to customers, what information they require and why
how to dispose of waste in accordance with current legislation
resources needed for furniture assembly in a location and preparation processes
components assembled in location and preparation needed on location
tools and equipment needed
good practice methods for laying out resources and components
Page 6 of 35
PROFFI04 - Measure and mark out furniture components
Overview
The standard covers the skills and knowledge required to measure and mark out furniture components.
This includes:
1. using marking and testing tools
2. producing setting out details
3. producing cutting lists
The standard is aimed at operators working in a furniture installation environment.
Performance criteria
You must be able to:
1.
2.
3.
4.
5.
6.
7.
8.
9.
comply with health and safety requirements and procedures at all times
obtain specifications and requirements of the items to be produced following standard operating
procedures
obtain equipment and materials required to carry out the job following standard operating
procedures
check equipment is set up correctly and in good working order following standard operating
procedures and any manufacturer’s instructions
check all materials required are to specification and free from faults following standard operating
procedures
obtain cutting lists for work to be carried out following standard operating procedures
check and calibrate marking, measuring tools and ancillary equipment following standard operating
procedures
use marking and measuring tools and ancillary equipment following standard operating procedures
and manufacturers’ instructions
mark out from setting out details and cutting lists following standard operating procedures
Knowledge and understanding
You need to know and understand:
1.
2.
3.
4.
5.
6.
7.
8.
9.
standard operating procedures and how to apply these
your relevant health and safety responsibilities, obligations procedures that need to be followed
how to interpret drawings, specifications, schedules, cutting lists, risk assessments and
manufacturers' information
how to check equipment is set up and is in good working order how to use and describe how to check
materials and the common faults that can occur
how to check materials and the common faults that can occur
cutting lists and apply these
how to mark out components from cutting lists
calibration of measuring equipment and why this is important
marking, measuring tools and ancillary equipment
Page 7 of 35
PROFFI05 - Prepare and assemble furniture using mechanical fixings
Overview
This standard covers the skills and knowledge required to prepare and make furniture using mechanical fixings.
This involves:
1
checking and preparing components
2
prepare and assemble components to specification
3
working in ways which maintains your own and others’ safety
4
finishing and checking assemblies conform to specifications
Performance criteria
You must be able to:
1
2
comply with health and safety requirements and procedures at all times
obtain specifications and requirements of the items to be produced following standard operating
procedures
obtain equipment and materials required to carry out the job following standard operating
procedures
check equipment is set up and in good working order following standard operating procedures and
manufacturer’s instructions
check materials required are to specification and free from faults
ensure surfaces are in suitable condition following standard operating procedures
position fittings for correctness of fit within the required tolerances following standard operating
procedures
attach fittings using required methods following standard operating procedures
pass on completed work to the next stage following standard operating procedures
3
4
5
6
7
8
9
Knowledge and understanding
You need to know and understand:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
standard operating procedures and how to apply these
relevant health and safety responsibilities
meaning of terms used in specifications
how to check equipment is set up and is in good working order
how to check materials and the common faults that can occur
different types of fittings used and their purpose
quality checks to be made before fittings are used and the consequences of not doing these
consequences of incorrect positioning of fittings
consequences of not securing fittings correctly
when and why different methods for attaching fittings are used
functions and uses of different types of equipment used in assembly
Page 8 of 35
PROFFI06 - Secure furniture components in location
Overview
This standard covers the skills and knowledge required to secure furniture components in location.
This involves:
1.
interpreting information
2.
site safety and awareness
3.
selecting materials, components and equipment
4.
preparing and installing proprietary and/or purpose made furniture components for domestic,
commercial, industrial and public environments
5.
working on new, alteration or refurbishment contracts
6.
working in ways that ensure your own and others’ safety
There is also a scope statement which defines the coverage of this standard.
Performance criteria
You must be able to:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
comply with relevant legislation and official guidance to carry out work
maintain safe areas of work for yourself and customers/members of the public or workers
follow safe and effective working practices at all times in line with current health and safety
legislation
confirm locations are ready and preparations have been completed following standard operating
procedures
assess any unforeseen features of locations and identify how these affect placements following
standard operating procedures
mark out locations following standard operating procedures
adjust components to provide best possible fit to locations following standard operating
procedures
select components as specified and confirm quality meets company standards
deal with problems and faults during the placement following standard operating procedures
minimise risk of damage to components/workpieces and surrounding areas following standard
operating procedures
maintain effective communication with supporting personnel and customers
cut, shape, trim and scribe components to specification following standard operating procedures
fit components in sequence following standard operating procedures
adjust components to ensure joins and alignments between components, furniture and surrounds
are to required tolerances
level and secure components in location following standard operating procedures
check decorative features are aligned to specification following standard operating procedures
finish components to specification following standard operating procedures
make good faults within limits of responsibility following standard operating procedures
complete work within required time following standard operating procedures
reinstate locations with supporting personnel/customer following standard operating procedures
complete required documentation following standard operating procedures
Page 9 of 35
Knowledge and understanding
You need to know and understand:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
standard operating procedures and how to apply these
how to interpret work plans or specifications including drawings
relevant health and safety / risks associated with installation of components
why it is important to prepare and protect work areas
procedures to follow to confirm preparations are complete
features of assembles affected by locations
how to mark out and scribe uneven surfaces whilst maintaining level, plumb or alignment of
components
how to determine required angle cuts at locations
how to mark out for joints between components
fixings used to secure placement of components
handling characteristics of components and how these affect the assembly and fitting of
components in location
problems that occur and how to deal with them
how to check completed work against specifications or drawings or plans
working components and how these affect the assembly and fitting of components in location
fixing sequencing of components in location
fixings for securing components in location
how to adjust alignment and movement of components
how to measure alignment in three dimensions
personal responsibilities towards health and safety when at location with regard to Health and
Safety legislation
how to provide information clearly to customers, type of information customers require, and why
it could be important to them
timescales specified for work
documentation required
how to dispose of waste in accordance with current legislation
Page 10 of 35
PROFFI07 - Fit and fix work surfaces
Overview
This standard covers the skills and knowledge required to fit and fix work surfaces in location.
This involves:
1.
interpreting information
2.
fitting and fixing work surfaces according to specification
3.
finishing
4.
working in ways that ensure your own and others’ safety
There is also a scope statement which defines the coverage of this standard.
Performance criteria
You must be able to:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
comply with health and safety requirements and procedures at all times
obtain specifications and requirements of the items to be produced following standard operating
procedures
obtain equipment and materials required to carry out the job following standard operating
procedures
check equipment is set up and in good working order following standard operating procedures and
manufacturer’s instructions
check materials required are to specification and free from faults
make accurate templates following standard operating procedures following standard operating
procedures
cut, shape and trim work surfaces to specification following standard operating procedures
check dimensions and alignments are to required specification following standard operating
procedures
assemble work surfaces to specification following standard operating procedures
adjust work surfaces to ensure joins and alignments meet required tolerances following standard
operating procedures
check decorative features are aligned in position to specification following standard operating
procedures
fit the work surface in location to specification following standard operating procedures
check seals are achieved to specification following standard operating procedures
finish work surfaces to specification following standard operating procedures
repair faults within limits of own responsibility following standard operating procedures
complete work within required time following standard operating procedures
maintain effective communication with the customer following standard operating procedures
complete documentation following standard operating procedures
Knowledge and understanding
You need to know and understand:
1.
2.
3.
standard operating procedures and how to apply these
relevant health and safety responsibilities
meaning of terms used in specifications
Page 11 of 35
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
how to check equipment is set up and is in good working order
how to check materials and the common faults that can occur
measurements required for production of templates and cut outs
why it is important to prepare and protect the work area
procedures to follow to confirm preparations are complete
features of work surfaces affected by location
fixings used to attach work surfaces in location
handling characteristics of natural and manmade materials used for work surfaces
problems that can occur and how they should be dealt with
how to provide information clearly to customers
type of information customers require and why it could be important to them
timescales specified for work
factors that affect sequencing when placing multiple work surfaces
measuring alignment in three dimensions
documentation required and how it should be completed
how to check completed work against specifications or drawings
Page 12 of 35
PROFFI10 - Cramp components
Overview
This standard covers the skills and knowledge required to position components and apply cramps to ensure
products are positioned securely to specification.
It covers:
1.
2.
3.
positioning and assembling materials and components
applying adhesives
cramping
Performance criteria
You must be able to:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
comply with health and safety requirements and procedures at all times
obtain specifications and requirements of the items to be produced following standard operating
procedures
obtain equipment and materials required to carry out the job following standard operating
procedures
check equipment is set up correctly and in good working order following standard operating
procedures and any manufacturer’s instructions
check all materials required are to specification and free from faults
position materials to specification following standard operating procedures
apply adhesives to specification following standard operating procedures
assemble components to specification following standard operating procedures
apply cramps to specification following standard operating procedures
check piece is square and true to specification following standard operating procedures
rectify any faults to specification following standard operating procedures
remove excess adhesives following standard operating procedures
allow piece to dry to specification following standard operating procedures
Knowledge and understanding
You need to know and understand:
1.
2.
3.
4.
5.
6.
7.
8.
9.
standard operating procedures and how to apply these
relevant health and safety responsibilities
meaning of terms used in specifications
how to check equipment is set up and is in good working order
how to check materials and the common faults that can occur
how to position materials
adhesive drying times
assembly processes
different cramps available and their uses
Page 13 of 35
PROFFI11 - Sand wooden component
Overview
This standard covers the skills and knowledge required to sand wood components.
It covers:
1.
2.
3.
completing preparation processes
sanding components
raising the grain
Performance criteria
You must be able to:
1.
2.
3.
4.
5.
6.
7.
8.
9.
comply with health and safety requirements and procedures at all times
obtain specifications and requirements of the items to be produced following standard operating
procedures
obtain equipment and materials required to carry out the job following standard operating
procedures
check equipment is set up correctly and in good working order following standard operating
procedures and any manufacturer’s instructions
check all materials required are to specification and free from faults following standard operating
procedures
sand wooden components using appropriate grit sizes and blocks following standard operating
procedures
clean wooden components between sanding following standard operating procedures
scrape tight corners following standard operating procedures
raise fibres of the grain following standard operating procedures
Knowledge and understanding
You need to know and understand:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
standard operating procedures and how to apply these
relevant health and safety responsibilities
meaning of terms used in specifications
how to check equipment is set up and is in good working order
how to check materials and the common faults that can occur
relevant health and safety requirements that apply
when machine and hand sanding is required
grade sizes and their uses
order different grit sizes need to be used
faults and defects how to recognise and how these can be rectified during the production process
why it is important to sand with the grain
how to prevent the appearance of a raised grain
different sanding blocks available and when to use these
de-nibbing and how to carry out
how to sand different components
fillers used during preparation
different machinery and equipment to use and why
Page 14 of 35
PROFFI12 - Apply edge treatment finishes
Overview
The standard covers the skills and knowledge required to apply edge treatment finishes in furniture
installation.
It covers:
1.
2.
3.
preparing adhesives and components
applying edge treatments
quality assuring completed work
Edge banding is the process of applying a trim or edge to the piece of furniture to make it neat and
aesthetically pleasing.
Performance criteria
You must be able to:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
comply with health and safety requirements and procedures at all times
obtain specifications and requirements of the items to be produced following standard operating
procedures
obtain equipment and materials required to carry out the job following standard operating
procedures
check equipment is set up correctly and in good working order following standard operating
procedures and any manufacturer’s instructions
check all materials required are to specification and free from faults
prepare adhesives and components for application following standard operating procedures
position edge finishes to specification following standard operating procedures
apply edge finishes to products to specification following standard operating procedures
trim edge finishes to specification following standard operating procedures
check and finish components to specification following standard operating procedures
Knowledge and understanding
You need to know and understand:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
standard operating procedures and how to apply these
relevant health and safety responsibilities
meaning of terms used in specifications
how to check equipment is set up and is in good working order
how to check materials and the common faults that can occur
edge finishes available, their uses and how to apply these
adhesives and how to prepare these
curing times
trimming process
quality checks that need to be carried out and why
Page 15 of 35
PROFFI13 - Cut and join components
Overview
This standard covers the skills and knowledge required to joint wood components.
It covers:
1.
2.
3.
marking out components
cutting joints
jointing components
Performance criteria
You must be able to:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
comply with health and safety requirements and procedures at all times
obtain specifications and requirements of the items to be produced following standard operating
procedures
obtain equipment and materials required to carry out the job following standard operating
procedures
check equipment is set up and in good working order following standard operating procedures and
manufacturer’s instructions
check materials required are to specification and free from faults
identify joints required and type of joint to be made following standard operating procedures
mark out components following standard operating procedures
set machinery, jigs and equipment following standard operating procedures and manufacturers’
instructions
cut joints to within required tolerances following standard operating procedures
check joints fit accurately and are square following standard operating procedures
strengthen joints following standard operating procedures
deal promptly and effectively with any joint faults that arise following standard operating
procedures
check finished joint components meet specified quality for alignment shape and grain orientation
check joints and assembly are square following standard operating procedures
Knowledge and understanding
You need to know and understand:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
standard operating procedures and how to apply these
relevant health and safety responsibilities
meaning of terms used in specifications
how to check equipment is set up and is in good working order
how to check materials and the common faults that can occur
consequences of inaccurate measuring and cutting
mechanics of joint construction
limitations of different jointing components and alternative jointing techniques that can be used
types of joints and their uses
ways of strengthening joints
how to use manual and powered tools and equipment safely in ways that protect yourself and
others from risk
Page 16 of 35
PROFFI14 - Attach fittings to furniture
Overview
This standard covers the skills and knowledge required to attach fittings to furniture.
This involves:
1.
checking and preparing fittings against specifications
2.
attaching fittings to match specifications
3.
working in ways which maintain your own and others’ safety
Performance criteria
You must be able to:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
comply with health and safety requirements and procedures at all times
obtain specifications and requirements of the items to be produced following standard operating
procedures
obtain equipment and materials required to carry out the job following standard operating
procedures
check equipment is set up correctly and in good working order following standard operating
procedures and any manufacturer’s instructions
check all materials required are to specification and free from faults following standard operating
procedures
ensure surfaces are in a suitable condition following standard operating procedures
position fittings for correctness of fit within the required tolerances following standard operating
procedures
attach fittings using required methods following standard operating procedures
check fittings are plumb, level and free from binding to specification following standard operating
procedures
complete quality checks and confirm they have been met before passing on work following
standard operating procedures
Knowledge and understanding
You need to know and understand:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
standard operating procedures and how to apply these
relevant health and safety responsibilities
meaning of terms used in specifications
how to check equipment is set up and is in good working order
how to check materials and the common faults that can occur
different types of fittings used in furniture production and their purpose
quality checks to be made before fittings are used and consequences of not doing these
consequences of incorrect positioning of furniture fittings
consequences of not securing furniture fittings correctly
different methods for attaching furniture fittings
how to handle powered tools safely in ways that protect yourself and others from risk
handling characteristics of natural timber and wood composites and how these affect fitting of
doors, falls and drawers and making good of fitting faults
13. quality checks that need to be carried out and why
Page 17 of 35
14. why it is important to check that fit tolerances are met
15. levels of fitting fault that can be made good and when to reject and report a fault
16. functions and uses of the different types of equipment used in assembly
Page 18 of 35
PROFFI15 - First fit mechanical or electrical components to furniture
Overview
This standard covers the skills and knowledge required to first fit mechanical or electrical components to
furniture.
This includes:
1 assembling components
2 fitting components
3 quality assuring components
You will be required to fit a range of mechanical, electrical and electronic components.
Electrical installations can be divided into first, second and third fixes:
1. First Fix: Positioning and securing of accessory boxes
2. Second Fix: Preparation and positioning of cables
3. Third Fix: Termination of conductors to accessories and protective devices
This standard is aimed at operatives in the furniture and furnishings industry.
Performance criteria
You must be able to:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
comply with health and safety requirements and procedures at all times
obtain specifications and requirements of the items to be produced following standard operating
procedures
obtain equipment and materials required to carry out the job following standard operating
procedures
check equipment is set up correctly and in good working order following standard operating
procedures and any manufacturer’s instructions
check all materials required are to specification and free from faults following standard operating
procedures
follow instructions, assembly drawings and any other specifications following standard operating
procedures
ensure specified components are available and they are in a usable condition following standard
operating procedures
assemble components in position following manufacturers’ instructions and standard operating
procedures
secure components following manufacturers instructions and standard operating procedures
check completed assembly to ensure all operations have been completed and finished assembly
meets specification following standard operating procedures
Knowledge and understanding
You need to know and understand:
1.
2.
3.
4.
standard operating procedures and how to apply these
relevant health and safety responsibilities
meaning of terms used in specifications
how to check equipment is set up and is in good working order
Page 19 of 35
5.
6.
7.
8.
9.
10.
11.
12.
how to check materials and the common faults that can occur
purpose and function of components including identification systems, colour codes and
manufacturer's specification
preparations that need to be undertaken on components prior to fitting
assembly and securing methods and procedures used, and the importance of adhering to them
quality control procedures to be followed during the fitting and assembly operation
how to conduct necessary checks to ensure the accuracy, position, security, function,
completeness and electrical continuity of the assembly
types of problems that can occur and the standard operating procedures for dealing with them
information systems that should be used and why it is important to record information
Page 20 of 35
PROFFI16 - Re-instate locations after furniture installation
Overview
This standard covers the skills and knowledge required to re-instate a location after furniture installation.
This involves:
1.
interpreting information
2.
confirming the end of placement
3.
ensuring all resources are cleared
4.
maintaining customer liaison
Performance criteria
You must be able to:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
comply with health and safety requirements and procedures at all times
confirm specifications have been completed following standard operating procedures
check installations are to required quality in the specification
check decorative effects are to the required quality and fixed following standard operating
procedures
deal with problems that occur following standard operating procedures
maintain effective communication with customers
complete work in the required time following standard operating procedures
complete documentation following standard operating procedures
confirm tools and items of equipment leave locations
clear all debris and other waste materials from locations
ensure mains services are re-instated following standard operating procedures
Knowledge and understanding
You need to know and understand:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
standard operating procedures and how to apply these
relevant health and safety responsibilities
why it is important to check specifications have been completed and how to do this
why it is important to check and confirm quality of installations and how to do this
why it is important to check all decorative effects and their fixings and how to do this
problems that can occur and how to dealt with them
how to provide information clearly to customers
information customers require and why it is important
importance of time schedules in assembly
how to store tools and equipment safely
how to organise for tools and equipment to leave locations
methods to clear debris and other waste items safely from locations
how to co-ordinate re-instatement of mains services
documentation required
Page 21 of 35
PROFFI18 - Prepare specifications for furniture to be assembled
Overview
This standard covers the skills and knowledge required to prepare specifications for assembly of fitted
furniture in its final location.
This involves:
1.
interpreting information
2.
evaluating what is involved
3.
preparing specifications
4.
specifying methods, techniques, tools, materials to be used
5.
working in ways that ensure your own and other’s safety
Performance criteria
You must be able to:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
comply with health and safety requirements and procedures at all times
obtain specifications and requirements of the work following standard operating procedures
assess types, qualities and quantities of material resources needed to meet requirements
assess skill and knowledge base needed to carry out assemblies
identify tools and equipment needed to meet requirements following standard operating
procedures
estimate time needed to achieve requirements
check availability of required personnel, time, resources, tools and equipment
identify suitable alternatives where requirements cannot be met in full
identify any problems which arise from requirements and report to appropriate person
agree options to be followed where choices are possible in meeting requirements
specify outcome qualities which must be met following standard operating procedures
specify measurements and tolerances following standard operating procedures
use appropriate technical terms in the specification
specify processes, methods and techniques to achieve required results following standard
operating procedures
specify appropriate tools and equipment for work following standard operating procedures
detail type and quality of resources to be used following standard operating procedures
detail allowed time for each stage of process and overall deadlines within which it must be
completed following standard operating procedures
include examples to provide accurate specification of finished requirements following standard
operating procedures
record specifications following standard operating procedures
Knowledge and understanding
You need to know and understand:
1.
2.
steps, techniques, timings, skills, materials, tools and equipment needed to conduct furniture
assembly/placement
different types of skills and knowledge needed to carry out different processes within furniture
assembly/placement
Page 22 of 35
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
handling characteristics of different species of wood and of wood composites used how these
affect their use for different types of assembly
identification and growth characteristics of different species of timber and its importance to
tensile and compression strength, seasoning, durability, degradation, infestation and density
typical time requirements for furniture assembly in location
why it is important to check availability of different sorts of resources before committing to a
piece of work
constraints that can arise and why these might interfere with meeting requirements
who to report problems to if you cannot solve them
personal responsibilities with regard to health and safety
conventions used in preparing work specifications and specifying measurements and tolerances
for furniture assembly
terminology used within furniture assembly
uses of different methods, techniques and processes involved
different materials used within furniture assembly, what they are used for, and why
uses and descriptions of fixings, fittings and other attachments used in furniture assembly and in
placement of furniture in location
why it is of value to include examples when describing finishes and outcomes to be achieved
personal protective equipment worn when handling different sorts of materials and using
different types of tools and equipment, and why
Page 23 of 35
PROFFI20 - Secure furniture components in complex locations
Overview
This standard covers the skills and knowledge required to secure furniture components in complex locations.
This involves:
1.
interpreting complex information
2.
selecting materials, components and equipment for complex installations
3.
preparing and installing proprietary and/or purpose made furniture components for domestic,
commercial, industrial and public environments
4.
working on complex, new, alteration or refurbishment contracts
5.
working in ways that ensure your own and others’ safety
Performance criteria
You must be able to:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
comply with health and safety requirements and procedures at all times
obtain specifications and requirements of the items to be produced following standard operating
procedures
obtain equipment and materials required to carry out the job following standard operating
procedures
check equipment is set up and in good working order following standard operating procedures and
manufacturer’s instructions
check materials required are to specification and free from faults
carry out treatment and repairs to background surfaces following standard operating procedures
confirm locations are ready and preparations have been completed
assess any unforeseen features and identify how these might affect placements following standard
operating procedures
mark out locations taking into account any problems identified following standard operating
procedures
adjust components and their placement to provide best possible fit following standard operating
procedures
select components as specified for each location and confirm quality meets company standards
deal safely and effectively with any problems and faults during placements following standard
operating procedures
minimise risk of damage to components/workpieces and surrounding areas following standard
operating procedures
maintain effective communication with supporting personnel and customers following
produce templates following standard operating procedures
produce joints between components following standard operating procedures
cut, shape, trim and scribe components to fit and align to specification following standard
operating procedures
fit components in logical and safe sequence to specification
adjust components to ensure joints and alignments between components, furniture and
surrounds are to required tolerances
level and secure components in location to specification
check decorative features are aligned in position to specification
finish components including cleaning, wiping glue joints, staining to specification
complete work within required time following standard operating procedures
Page 24 of 35
24.
complete documentation following standard operating procedures
Knowledge and understanding
You need to know and understand:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
standard operating procedures and how to apply these
relevant health and safety responsibilities
meaning of terms used in specifications
how to check equipment is set up and is in good working order
how to check materials and the common faults that can occur
how to interpret work plans or specifications including drawings
why it is important to protect work areas
procedures to follow to confirm preparations are complete
how to mark out and scribe uneven surfaces whilst maintaining level, plumb or alignment of
components
how to mark out joints between components
how to determine angles at locations
features of assemblies affected by location of components
fixings used to secure placement of components
handling characteristics of components and how these affect assembly and fitting of components in
location
how to check completed work against specifications or drawings or plans
measurements required for production of templates and cut outs
handling characteristics of natural timber, wood composites and sheet material and how these
affect the assembly and fitting of components in location
working characteristics of natural timber, wood composites, glass, stainless steel and how these
affect assembly and fitting of components in location
how to cut materials to scribed outlines and internal /external curves
fixing sequencing of components in location
fixings required for securing components in location
how to adjust alignment and movement of components
how to measure alignment in three dimensions
how to provide information clearly to customers, type of information customers require, and why it
could be important to them
timescales specified for work
documentation required
how to dispose of waste in accordance with current legislation
Page 25 of 35
PROFFI22 - Quality assure and co-ordinate furniture placements
Overview
This standard covers the skills and knowledge required to co-ordinate and assure the quality of furniture
placements and installations.
This involves:
1 interpreting information
2 co-ordinating furniture placements and installations
3 confirming quality
4 maintaining customer liaison
5 working in ways that ensure your own and others’ safety
Performance criteria
You must be able to:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
comply with health and safety requirements and procedures at all times
obtain specifications and requirements for placements following standard operating procedures
obtain equipment and materials required to carry out the job following standard operating
procedures
check equipment is set up and in good working order following standard operating procedures and
manufacturer’s instructions
check materials required are to specification and free from faults
confirm work areas are ready for placements and preparations have been completed
inform and co-ordinate mains service providers following standard operating procedures
check required components and materials are at specified locations
pre-assess any unforeseen features of assemblies which may affect how placements can be
achieved safely
check placements are proceeding as required in specifications
deal safely and effectively with any problems that may occur during placement
maintain effective communication with customers following standard operating procedures
specify outcome qualities which need to be met
monitor furniture placements following standard operating procedures
confirm quality standards have been met on completion of installation
complete work within required time following standard operating procedures
complete required documentation following standard operating procedures
Knowledge and understanding
You need to know and understand:
1.
2.
3.
4.
5.
6.
7.
8.
standard operating procedures and how to apply these
relevant health and safety responsibilities
meaning of terms used in specifications
how to check equipment is set up and is in good working order
how to check materials and the common faults that can occur
how to interpret work specifications including drawings
why it is important to complete preparations
how and when it is necessary to inform mains service providers
Page 26 of 35
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
features of assemblies affected by location of placement
why it is important to check all material and components are at location
problems that can occur and how would they be dealt with
ways to co-ordinate furniture placements
why it is important to prepare work areas
how to provide information clearly to customers, type of information customers require and why it
could be important to them
methods of monitoring installations and how to apply them
how to check completed work against specifications or drawings and the importance of this
faults that occur and how to deal with them
methods used to confirm quality of furniture placements
Page 27 of 35
PROGEN08 - Maintain tools and equipment
Overview
This standard covers the skills and knowledge required to maintain tools and equipment.
It covers:
1.
2.
3.
carrying out routine maintenance
checking the condition of tools and equipment
arranging for repair or replacement when required
Performance criteria
You must be able to:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
comply with health and safety requirements and procedures at all times
check tools and equipment are in working order on a regular basis
oil and grease tools and equipment to prevent them being damaged and to maintain their
effectiveness
keep tools and equipment clean and free from dust and debris
test the condition of tools and equipment so they are appropriate for use
identify components, tools and equipment that are damaged and remove them for repair
identify any components, tools or equipment which are beyond repair
arrange for repair or replacement of faulty tools or equipment following standard operating
procedures
check tools and equipment are stored safely when not in use
wear the appropriate personal protective equipment for the work you are carrying out
Knowledge and understanding
You need to know and understand:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
standard operating procedures and how to apply these
relevant health and safety responsibilities
tools and equipment used
what to look for when checking the condition of tools or equipment and the implications of not
keeping tools or equipment maintained and free of dust and debris
hazards that can arise from defective and faulty tools or equipment
how often to oil and grease tools and equipment and what sorts of oils or greases to use
how to calculate the consumption of materials and components
why it is important to store tools and equipment properly
how to test tools or equipment for performance accuracy
damage that can occur and including damage that can be repaired as well as damage that cannot
be repaired
what to look for when assessing the condition of tools or equipment and what needs to be done to
bring them into a working state
how to arrange for repair or replacement
how to recognise tools or equipment that are damaged and need more than routine maintenance
to bring them into working condition
Page 28 of 35
PROGEN18 - Solve problems in the workplace
Overview
The standard covers the skills and knowledge required to solve problems. You will need to Identify issues
quickly, solve problems and apply appropriate solutions.
It covers:
1.
identifying problems
2.
carrying out problem solving activity
3.
rectifying problems
Performance criteria
You must be able to:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
comply with health and safety requirements and procedures at all times
diagnose problems and keep relevant people informed of progress following standard operating
procedures
obtain relevant information relating to the problems following standard operating procedures
evaluate problems and possible solutions following standard operating procedures
identify nature and extent of problems following company procedures
consult with relevant people about the extent of problems and impact on activity
select appropriate solutions to rectify problems
monitor outcomes and make revisions to plans of action
communicate proposed solutions to relevant people and obtain feedback
ensure problems are rectified to the agreed level of acceptability
ensure information is documented to provide an audit trail following standard operating
procedures
implement preventive measures to ensure that there is no recurrence of problems following
standard operating procedures
ensure that the rectification complies with all relevant regulations and guidelines
implement preventive measures to ensure that there is no recurrence of problems following
standard operating procedures
recognise any difficulties and correct them, report difficulties outside your control to the
appropriate person following standard operating procedures
Knowledge and understanding
You need to know and understand:
1.
2.
3.
4.
5.
6.
7.
8.
9.
standard operating procedures and how to apply these
relevant health and safety responsibilities
implications of not taking account of legislation, regulations, standards and guidelines when
determining solutions
how to access and use appropriate information and documentation systems
how to obtain and interpret drawings, charts, specifications, manufacturers’ manuals,
history/maintenance reports and other documents needed in the problem solving process
business needs for problem identification and removal
effects of problems on associated activities
communication techniques used to obtain information
how to involve users/customers in the problem solving process
Page 29 of 35
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
importance of collecting as much relevant information as possible and collating in a way which
facilitates decision making
importance of analysing problems from a variety of perspectives
how to define and verify root causes of problems
importance of involving a range of relevant people in generating possible solutions
importance of developing a range of possible options in solving problems
factors to be taken into account when resolving problems and determining suitable solutions
methods and techniques for evaluating information and how to apply these
how to present possible solutions in a way which helps relevant people to reach an informed and
realistic judgement
process used in the organisation to validate the solution to the problem
how to prevent recurrence of problems
importance of maintaining records of the problem solving activities and what needs to be
recorded
Page 30 of 35
PROGEN19 - Maintain quality standards
Overview
This standard covers the skills and knowledge required to maintain quality standards.
It covers the quality standards which apply to products and how to check that these have been met. Reading
and interpreting specifications, drawings, cutting lists and other relevant technical information used within
your organisation.
Performance criteria
You must be able to:
1.
2.
3.
4.
5.
6.
7.
8.
comply with health and safety requirements and procedures at all times
check quality criteria has been met for products produced following organisational procedures
complete production records following standard operating procedures
comply with work instructions and legal requirements
complete work to the required quality and output levels in accordance with production schedules
and targets, work instructions and legal requirements
pass on completed work to the next stage in line with work instructions and organisation
procedures, quality standards and throughput rate
identify problems with materials and/or equipment and correct or report to appropriate person
identify any damaged or faulty products and record or report them in line with your work
instructions
Knowledge and understanding
You need to know and understand:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
standard operating procedures and how to apply these
relevant health and safety responsibilities
quality criteria used for different types of products and processes
quality assurance methods available
quality assurance processes, who is involved and who is accountable for these
why quality assurance is important to the organisation and impact of not meeting quality
standards
recommendations that could emerge from quality assurance processes
your responsibilities for quality assurance
where to find and how to follow technical specifications for the work you are carrying out
meaning of terms used in technical specifications
organisation standards and industry standards for products you are producing and how to apply
these
tolerances for products you are producing
how to determine the resources that are necessary to meet specifications
relevant regulations and guidelines for your work and how to apply these
Page 31 of 35
PROGEN20 - Comply with health and safety requirements in the workplace
Overview
This standard covers the skills and knowledge needed to conduct your day to day work in a healthy and safe
way and that you are competent in following emergency procedures for your workplace.
This involves:
1.
workplace health and safety policies
2.
legal and workplace environmental procedures
3.
maintaining your own and other’s safety while working
Performance criteria
You must be able to:
1.
2.
3.
4.
5.
6.
7.
comply with health and safety requirements and procedures at all times
comply with approved workplace practices for your job role
ensure personal conduct in the workplace does not endanger health and safety of yourself and
others
follow workplace practices and suppliers/manufacturer’s instructions for safe use of equipment,
materials and products
report any differences between workplace practices and suppliers/ manufacturer’s instructions to
responsible/ appropriate person
work safely at all times, complying with all rules and regulations
take action to minimise risk of personal injury if an emergency should occur
Knowledge and understanding
You need to know and understand:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
legal duties for health and safety in the workplace
health and safety legislation covering your job role
workplace practices for job role and why it is important to follow them
why it is important to comply with health and safety requirements and work safely
why it is important to follow workplace practices and suppliers/manufacturer’s instructions in the
workplace
who to report differences between workplace practices and suppliers/ manufacturers written
instructions
why it is important to ensure your personal conduct does not endanger yourself and or others
emergency procedures in your workplace
why it is important to work safely at all times
methods of raising alarms if an emergency should occur in the workplace
when it may be necessary for you to find and inform a responsible and/or appropriate person of
emergencies
ways of minimising risk of personal injury
why it is important to follow the emergency procedure promptly, calmly and correctly
Page 32 of 35
PROGEN21 - Apply techniques for continuous improvement in the workplace
Overview
This standard covers the skills and knowledge required to apply techniques to give continuous improvement
(Kaizen) to work activities. It involves analysing work methods before and after actions in order to set quantifiable
goals and targets for planned improvement procedures.
Any activity carried out will consist of identification of all forms of waste, problems or issues within work area
where improvements can be made. It is necessary to concentrate on improvements which could give benefits to
the organisation such as safety, reduced costs of product, quality, working practices and procedures and
reduction of waste.
Improving standard working procedures is an important part of this standard and you will be required to create
and be a factor in such improvements. These could include things such as cleaning and maintenance of
equipment, health and safety procedures, manufacturing operations and improvements to quality processes.
Performance criteria
You must be able to:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
comply with health and safety requirements and procedures at all times
utilise values and procedures of Kaizen activity
contribute to identification and planning of measurable objectives and goals when planning Kaizen
activity
identify areas where improvements can be made
initiate Kaizen activity within identified and agreed work area or procedure
initiate a controlled waste eradication activity based on identified problems or conditions
assist with creation and updating of standard operating procedures (SOPS) resulting from Kaizen
activity,
identify and calculate measures of performance for cost, quality and delivery
document and explain business improvement using key performance indicators
confirm improvements by contrasting process before and after Kaizen activity
work out and visually symbolise resources based on customer demand
Knowledge and understanding
You need to know and understand:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
relevant health and safety responsibilities and obligations and procedures that need to be
followed
how a work area or activity is chosen to undergo the Kaizen activity
background, values and principles for use of Kaizen
the eight wastes and how they can be eliminated
problem solving and root cause analysis
how to carry out problem solving activity
how a Kaizen activity should be carried out
how to differentiate between fact and opinion in order to identify improvement actions
how to utilise knowledge and experience of stakeholders involved in processes
how improvements can be made to procedures within the workplace
how to assess ideas to improve processes and select those that could be of use
Page 33 of 35
12.
13.
14.
15.
16.
17.
18.
19.
20.
how to set and recommend measurable aims and objectives
how to generate or bring up to date Standard Operating Procedures (SOPs)
how to communicate recognised changes due to implementation of Kaizen activities to
stakeholders within processes
business key measures of competitiveness and how to apply them
how cycle time of processes can be defined
how to calculate required production rates for processes by using calculations including Takt Time
how to calculate optimum resources such as equipment, facilities, people and materials required
for a process based on customer demand
techniques used to distribute work content to balance cycle times to rate of customer demand
and how to visually represent them
relevant people to advise and update to ensure problems and issues can be settled
Page 34 of 35
PROGEN23 - Transport and handle installation equipment and materials
Overview
This standard covers the safe transportation and handling of installation equipment and materials.
The correct type and quantity of installation equipment and materials have to be located and then transported
so that they arrive at the location of the installation in good order. They have to be stored at the installation
site, handled and then positioned for use.
Performance criteria
You must be able to:
1.
2.
3.
4.
5.
6.
7.
8.
comply with health and safety requirements, relevant statutory regulations and industry
standards/codes of practice at all times
select equipment and materials according to requirements of installations
load equipment and materials in a way that safely balances their weight, doesn’t exceed safe
working load of vehicles and ensures their protection during transit
transport equipment and materials by using suitable transportation methods to deliver them to
locations according to agreed schedules
handle equipment and materials by using suitable handling methods to prevent damage to them,
individuals, product and surrounding environment
position equipment and materials according to standard operating procedures
store equipment and materials = following standard operating procedures
identify any problems and deal with them according to standard operating procedures
Knowledge and understanding
You need to know and understand:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
relevant health and safety requirements, relevant statutory regulations and industry
standards/codes of practice that have to be complied with
types of equipment and materials that need to be transported and handled
identification markings for materials
how to load different types of equipment and materials
transportation methods used for different types of equipment and materials
safe working loads of vehicles
handling methods used for different types of equipment and materials
damage that can occur as a result of handling equipment and materials incorrectly
how different types of equipment and materials should be positioned for handling and installation
problems that can occur during transportation and handling of equipment and materials and
standard operating procedures for dealing with them
Page 35 of 35