Torquay Museum Transition Project 2014/15
Overview
We want even more people to enjoy Torquay Museum and the opportunities that membership of Torquay
Museum Society provides for friendship, learning and well-being. We believe people deserve more than just
good service but an amazing experience that they won’t forget. We want more people to be inspired to take
part in Society and Museum activities and more people to visit the Museum more regularly.
Our HLF funded Transition Project aims to help ensure the continued viability of Torquay Museum.
We need to establish a better form of governance and develop and implement a more effective business
model that reflects a shift to a more volunteer resourced organisation.
We need to increase the number of volunteers who actively work within the museum and ensure that they
and our staff are well trained and competent.
We want to improve our fund raising abilities by developing the skills of our staff and volunteers.
We also need to rationalise our public space, unifying our reception and retail functions so that we need
fewer staff to serve visitors.
We are working closely with Torbay’s other museums, Torre Abbey and Brixham Museum, to identify and
implement a partnership approach that will enable more effective management, staffing and funding to be
put in place for the long term sustainability of Torbay’s museums.
The Transition Project and its staff will work closely with the Future Museums Project Torbay. The latter
project has been funded by Arts Council England since November 2011. Funding continues until 31/3/2015.
The project and its staff are hosted by Torquay Museum but work across all three museums. The Future
Museums Project has been supporting the development of a new governance model, potentially for Torbay’s
three museums and a programme of joint projects that have sought to build our audiences, improve our
services and make us more effective and sustainable.
If you want to work for an organisation that has a fascinating past and an exciting future, at a time of
significant change where you could make a significant contribution then working at Torquay Museum could
be for you.
About the roles
3 part-time fixed term roles are available funded by HLF:
 Project officer
 Campaigns and funding officer
 Community volunteer development officer
The salaries, working hours and terms and conditions are identical for each post:
Contract:
fixed term for one year from appointment.
Salary:
£27,000 p/a pro rata
Hours per week:
15
We would welcome applications from suitably qualified people who are interested in being appointed to any
2 of the roles combined – for example the Project officer and Campaigns and funding officer on a 30 hour a
week basis.
About you
You’ve a smile for everyone. You’ll love working with people of all ages and will always strive to be helpful
and to make a good impression.
You’ll be well organised and capable of working on your own and using your initiative to find solutions and to
deliver effectively.
You’ll enjoy working in a small team. Ideally you’ll be interested in the work of the Museum and the activities
of the Torquay Museum Society.
We’ll give you training and support and continued professional development. We appreciate that work/life
balance is important. You can look forward to free admission for you and your family and a 10% discount in
the Museum’s shop.
How to apply
Please send your C.V and a covering letter to us by Friday 25th April 2014.
Please state clearly the role(s) for which you are applying.
If you wish to apply for more than one role, please state clearly which roles you are interested in and
whether you would wish to carryout more than one role or not. (maximum 2 roles.)
Please explain in your letter how your skills and experience match the competencies required for the role, or
each of the roles if you are interested in more than one, by e-mail to:
employment@torquaymuseum.org
or by post to:
Torquay Museum, 529 Babbacombe Road, Torquay TQ 1 1HG.
If you have not hear from us by 10th May please assume that your application has been unsuccessful.
Financially supported by the Heritage Lottery Fund Transition Programme.
Role Description
________________________________________________________________________
Role title:
TQM8 - Project officer – Transition Project
Reporting to:
Phil Collins, Director Torquay Museum
Location:
Torquay Museum
Salary:
27,000 p/a pro rata
Hours per week:
15
You may be required to work some Saturdays and public holidays on a rota basis.
Holiday Entitlement:
28 days p/a pro rata + public holidays
Status:
This vacancy is on a FTA basis for 12 months from appointment.
It is Torquay Museum’s policy to accommodate part-time and other flexible working patterns. We will
consider secondments and contract based approaches for this post.
We would welcome applications from suitably qualified people who are interested in being appointed to any
2 of the roles combined – for example the Project officer and Campaigns and funding officer, on a 30 hour a
week basis.
Closing date:
26th April 2014
Interview dates:
TBC - week beginning 5th May 2014
Key Purpose of role
To support the delivery of the project working alongside the Director of TQM and other museum staff.
The Project Officer will work closely with the Future Museums Project Manager to ensure that where
appropriate activity and funding to support governance change is totally integrated.
Key result areas
Project management



Assist the Director with Project Reporting – preparation and submission of management reports to HLF development, implementation, monitoring and maintenance of the systems and procedures which set
out milestones, targets and reporting procedures for the duration of the Project and is linked to the
Budget and cash-flow.
Risk assessment - updating and monitoring of a risk assessment process for the Project alongside the
Director
Output monitoring - implementation of evaluation and monitoring procedures and systems to track the
projects outputs
Financial management


Assist the Director with budget maintenance and monitoring of an overall Project Budget and Cash-flow
Projection which sets out expenditure/income and cash flow for the duration of the Project.
Assist the Director with budgetary and cash flow monitoring, audit trail, the authorisation for payment of
orders for work and payment of partner funding claims, all within the limits and procedures of
delegation framework.
Contract management & procurement

Contract management – procurement of services including specification, tendering and contract
management. The key areas where external services and support need to be procured are:

Business planning

Staff and volunteer training, including H & S, customer service, retail management, fund raising etc

Governance change support.

Re-branding and marketing.

Architectural services and space planning.

Renewable energy installation.

Design and supply of interactive donations boxes.

Café trading opportunities.
Training programme


Identify staff and volunteer training needs.
Develop and manage the staff and volunteer training programme.
Staffing



Health and Safety - take reasonable care for the health and safety of yourself and others and comply
with all health and safety legislation as appropriate.
Assist with training and on-going support to Project Staff and in the procedures for record keeping,
reporting and expenses.
Identify and facilitate appropriate training for Project Staff to support delivery of project activities.
Behaviours

Ensure you consistently meet the standards required to fulfil the service expectations of your internal
and external customers and partners and constantly strive to improve.
Role competencies
To be considered for this post you will need to demonstrate the following competencies:
Essential







Project management support experience and expertise – demonstrating ability to achieve agreed
outputs and outcomes to agreed specifications.
A proven ability to support colleagues to meet targets
Ability to manage within budgets, understand and use financial management information to best
achieve the project’s objectives.
Contract management support skills and the proven ability to help manage contracts.
Communicate clearly – orally and in writing.
Experience of working in partnership with other organisations and funding partners.
Good computing skills including MS Word, Excel and Powerpoint.
Desirable

Experience of working for museums, cultural or environmental organisations or visitor attractions.

Experience of working in a charity environment.
Additional information:
A driving licence is desirable for this role.
Job contact:
employment@torquaymuseum.org
Relocation package available:
No
How to apply
Please send your C.V and a covering letter by Friday 25TH April 2014 explaining how your skills and
experience match the competencies required for the role by e-mail to employment@torquaymuseum.org
or by post to Torquay Museum, 529 Babbacombe Road, Torquay TQ 1 1HG.
If you have not hear from us by 10th May please assume that your application has been unsuccessful.
Torquay Museum is committed to valuing diversity and to equality of opportunity. As an Equal
Opportunities employer we welcome applications regardless of gender, race, disability, age, religion or belief
or sexual orientation. We operate a family-friendly policy including flexible working patterns.
This post is financially supported by the Heritage Lottery Fund Transition Programme.
Role Description
_________________________________________________________________________
Role title:
TQM Campaigns and funding officer, Transition Project
Reporting to:
Phil Collins, Director Torquay Museum
Location:
Torquay Museum, home working
Location:
Torquay Museum
Salary:
27,000 p/a pro rata
Hours per week:
15
You may be required to work some Saturdays and public holidays on a rota basis.
Holiday Entitlement:
28 days p/a pro rata + public holidays
Status:
This vacancy is on a FTA basis for 12 months from appointment.
It is Torquay Museum’s policy to accommodate part-time and other flexible working patterns. We will
consider secondments and contract based approaches for this post.
We would welcome applications from suitably qualified people who are interested in being appointed to any
2 of the roles combined – for example the Project officer and Campaigns and funding officer on a 30 hour a
week basis.
Closing date:
26th April 2014
Interview dates:
TBC - week beginning 5th May 2014
Key purpose of role
Develop fundraising skills, confidence and capacity within the Torquay Museum team and extend fundraising
networks. Identify new funding sources, Introduce and embed a new culture of fundraising within the
organisation and Raise funds.
Key result areas





Identify alternative sources of funding to support the organisation.
Develop and deliver a fundraising campaign.
Assist with the building of an endowment fund. Liaising with Trustees, staff, our legal advisers, Arts
Council England and the Museums Association.
Prioritise funding for sustainability measures to reduce costs - solar panels to reduce lighting costs Biomass boilers – insulation & lighting upgrade.
Secure funding for alterations to the museum’s ground floor to improve circulation and retail income
generation.







With the Project Officer develop and deliver fundraising training that will empower staff and volunteers
to raise funds.
Encourage an increase in donations by leading the development of engaging interactive donations
boxes.
Ensure legacy pack is fit for purpose and distributed.
Target 2 solicitors practices agree to encourage clients to leave legacies to the Museum.
Legacy income is enhanced over the next 3 years.
Target £5k of income form business memberships.
Campaign to raise funds to support the purchase of land to the rear of the museum and its potential
redevelopment.
Role competencies
To be considered for this post you will need to demonstrate the following competencies:
Essential

Effective fundraising and campaigning skills in a charity environment.

Developing and maintaining customer and partner relationships.

Working effectively with customers/colleagues/peers/team members.

Excellent organisational skills with the ability to multi-task and work flexibly, dealing with competing
demands and can prioritise workload to ensure deadlines are met.

Good IT skills including in the use of social media and on-line giving for fund raising.

Good written and verbal communication skills.

Initiative and ability to work unsupervised as well as part of a team.
Desirable

Project management skills.

Understanding of sustainability issues and funding streams.
Additional information:
A driving licence is essential to this role.
Relocation package available: No.
Please send your C.V and a covering letter by Friday 25TH April 2014 explaining how your skills and
experience match the competencies required for the role by e-mail to employment@torquaymuseum.org
or by post to Torquay Museum, 529 Babbacombe Road, Torquay TQ 1 1HG.
If you have not hear from us by 10th May please assume that your application has been unsuccessful.
Torquay Museum is committed to valuing diversity and to equality of opportunity. As an Equal
Opportunities employer we welcome applications regardless of gender, race, disability, age, religion or
belief or sexual orientation. We operate a family-friendly policy including flexible working patterns.
This post is financially supported by the Heritage Lottery Fund Transition Programme.
Role Description
_________________________________________________________________________
Role title:
TQM Community volunteer development officer, Transition Project
Reporting to:
Phil Collins, Director Torquay Museum
Location:
Torquay Museum, home working
Location:
Torquay Museum
Salary:
27,000 p/a pro rata
Hours per week:
15
You may be required to work some Saturdays and public holidays on a rota basis.
Holiday Entitlement:
28 days p/a pro rata + public holidays
Status:
This vacancy is on a FTA basis for 12 months from appointment.
It is Torquay Museum’s policy to accommodate part-time and other flexible working patterns. We will
consider secondments and contract based approaches for this post.
We would welcome applications from suitably qualified people who are interested in being appointed to any
2 of the roles combined – for example the Project officer and Campaigns and funding officer on a 30 hour a
week basis.
Closing date:
26th April 2014
Interview dates:
TBC - week beginning 5th May 2014
Key purpose of role
Facilitate and develop volunteers operating from TQM widening our community of volunteers and increasing
our engagement with local communities.
The post holder will also work with the Future Museums Project Manager to ensure that opportunities for
encouraging volunteering across Torbay’s three museums are exploited effectively.
Key result areas
•
Increase volunteering and widen the volunteering community and enhance our community
engagement.
•
Understand existing volunteering resources, patterns and issues.
•
Ensure our volunteering policies and procedures are fit for purpose.
•
Clearly define a set of volunteering opportunities.
•
Set up properly managed volunteer projects.
•
•
•
•
•
•
•
•
•
•
•
Develop a coherent volunteer offer and recruitment programme.
Work with existing expertise and support networks to raise awareness of volunteering opportunities
eg South West Forum, England Volunteering Development Council South West and Local Volunteer
Centres.
Widen the age range of volunteers and the communities from which they are derived.
Increase volunteer recruitment.
Ensure volunteering is properly managed.
Establish a well-trained and supported cohort of volunteers.
Encourage an enhancement in standards and support.
Increase feedback to volunteers and their sense of belonging and the value of their contribution.
Review and update our volunteer focussed web pages.
Develop a cohort of volunteer interpreters/guides to enhance the offer to visitors in the galleries and
outside.
Raise funding to continue to build volunteering capacity.
Role competencies:
To be considered for this post you will need to demonstrate the following competencies:
Essential
•
•
•
•
•
•
•
•
•
•
•
Working with people to develop their ability to engage with and deliver on museum activities.
Setting up volunteer programmes of work.
Supporting and training volunteers.
Understanding volunteers and the role they can play.
Organising and managing volunteer delivery.
Developing and maintaining partner relationships and delivering partnership projects.
Working effectively with partners/colleagues/peers/team members.
Excellent organisational skills with the ability to multi-task and work flexibly, deal with competing
demands and to prioritise workloads to ensure deadlines are met.
Good IT skills including Microsoft Office - Outlook, Word, PowerPoint etc.
Good written and verbal communication skills.
Initiative and ability to work unsupervised.
Desirable



Experience of fundraising.
Budget management skills and experience.
Experience of operating in a museum environment.
Additional information:
A driving licence is essential to this role.
A DBS check may be required for this role.
Relocation package available: No
How to apply
Please send your C.V and a covering letter explaining how your skills and experience match the
competencies required for the role by e-mail to employment@torquaymuseum.org or by post to Torquay
Museum, 529 Babbacombe Road, Torquay TQ 1 1HG
Torquay Museum is committed to valuing diversity and to equality of opportunity. As an Equal
Opportunities employer we welcome applications regardless of gender, race, disability, age, religion or belief
or sexual orientation. We operate a family-friendly policy including flexible working patterns.
This post is financially supported by the Heritage Lottery Fund through their Transition Programme.