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Human Resource Management
Dr. Peter Villanova
Exam 4
125 Points
MULTIPLE CHOICE: Select the BEST answer for each of the following questions. (2.5 points each)
1. Name, in the correct order, the Five-Step ADDIE Training Process.
a. Analysis, Decipher, Determine, Incur, Experiment
b. Analysis, Develop, Design, Implement, Experiment
c. Analysis, Design, Develop, Implement, Evaluate
d. Observe, Plan, Create, Enforce, Analyze
2. The first step in creating a training program is to ________.
a. Assess the program's successes or failures
b. Analyze employees’ training needs
c. Design the program content
d. Train the targeted group of employees
3. James is currently identifying the specific job performance skills needed, analyzing the skills of prospective
trainees, and developing knowledge and performance objectives based on the deficiencies he finds. James is
working on the ________ step in the training and development process.
a. First
b. Second
c. Third
d. Fifth
4. Which of the following is not a source of identifying performance deficiencies?
a. Supervisor, peer, self-, and 360-degree performance reviews
b. Observation by supervisors or other specialists
c. Individual employee daily diaries
d. All of the above.
5. Performance analysis means:
a. Verifying that there is a performance deficiency.
b. Determining whether a deficiency should be rectified through training or some other means.
c. Only A and B.
d. Conducting a detailed study of the job to determine what specific skills are required.
6. What are the job specifications for determining the training required
a. Specific duties
b. Skills
c. Basic reference points
d. All the above
7. What is Task Analysis?
a. A study of the Job to determine the specific skills that are required for the job
b. Evaluation of of employee on the job
HRM: EXAM 4
c. The duties and responsibilities of the job
d. Verifying performance deficiencies
8. ___________means means verifying that there is a performance deficiency.
a. Task Analysis
b. Job Description
c. Job specification
d. Performance Analysis
9. On-the-job training can be accomplished through the use of all of the following techniques except:
a. Coaching.
b. Programmed Learning.
c. Understudy.
d. Job Rotation.
10. Which of the following training methods is the most familiar?
a. On-the-job Training
b. Apprenticeship Training
c. Informal Learning
d. Lectures
11. Name the 3-Step Luwin’s Process in order.
a. Removing, Moving, Anchoring
b. Freezing, Transferring, Unfreezing
c. Thawing, Implementing, Freezing
d. Unfreezing, Moving, Refreezing
12. What is the process supervisor use to identify their employees strenght and weakness.
a. Task analysis
b. Performance management
c. Job Analysis
d. Skill gapping process
13. Which one of the following is not included in the training program design?
a. Learning objectives
b. Training goals
c. Learning methods
d. Choosing actual content
14. All the following steps of Behavior Modeling are correct except:
a. Role Playing
b. Modification
c. Transfer of Training
d. Modeling
15. Informal learning accounts for _____% of job training.
a. 45
b. 60
c. 80
d. 95
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HRM: EXAM 4
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True (A) or False (B): Is the statement true or not? (2.5 points each)
16.
Disney was the outside consultants that aided Lowes Foods.
17.
Job Description outlines the jobs typical duties and responsibilities.
18.
In a Controlled Experimentation, the control group receives training.
19.
Training is the only way to motivate an employee to their job.
20.
Web 2.0 involves online training courses and social media to train videos.
Matching: Match the statement to the right with the term to the left. (2.5 points each)
21.
22.
23.
24.
25.
On-the-Job training, Computer-based training
Job Specification, Job Description
Controlled Experiments, Training Measurements
Training Objectives, Detailed Training Outline
Program Creation
A. Analysis
B. Design
C. Develop
D. Implement
E. Evaluate
Please check to see that you have signed this exam. Each exam must be returned with a student signature.
HRM: EXAM 4
1. C
2. B
3. A
4. D
5. C
6. D
7. A
8. D
9. B
10. A
11. D
12. D
13. D
14. B
15. C
16. A
17. A
18. B
19. B
20. A
21. D
22. A
23. E
24. B
25. C
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