SAVE THE CHILDREN
INTERNATIONAL PROGRAMS
ROLE PROFILE
TITLE: Regional Operations Director – Middle East and Eurasia
TEAM/PROGRAMME:
Senior Leadership Team, MEE Regional Office,
LOCATION:
Amman, Jordan
GRADE: TBC CONTRACT LENGTH:
2 Years
CHILD SAFEGUARDING:
Level 3: the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; ore because they are responsible for implementing the police checking/vetting process staff.
ROLE PURPOSE:
As a key member of the regional senior leadership team, Regional Operations Director – Middle East and
Eurasia (ROD - MEE) will take shared responsibility for transformation of the MEE region to a new full spectrum (humanitarian through to development) operating model whilst delivering Save the Children’s strategy within the region. ROD will lead country operations support aimed at ensuring that Save the
Children delivers quality operations and meets its mandate of humanitarian and development programming in all MEE countries. ROD will ensure that high quality support is given to Country Offices, Regional Office and Save the Children member staff in order to optimise the operational delivery of humanitarian and development programs in the MEE region. ROD is responsible for supporting operational and humanitarian aspects of Country Offices programming and ensuring adequate systems are in place to enable and facilitate quality program delivery in the field.
SCOPE OF ROLE:
Reports to: Regional Director - Middle East and Eurasia
Number of direct reports: 5-7 – including Regional Operations Advisers, Regional Head of Logistics,
Regional IT Officer, Regional Operations Project Officer.
KEY AREAS OF ACCOUNTABILITY:
Contribute as a member of the SCI MEE Senior Leadership Team, which involves:
 Strategic development and delivery of international programming in line with Save the Children mandate, strategy and theory of change.
 Developing and maintaining good relations with members, meeting the servicing requirements of members and their donors through first class customer service and collaborative working
 Improving outcomes for children through delivery of Save the Children global strategies, initiatives and growth targets
 Continuously strengthening the organisation – fit for the future and harnessing the extraordinary engagement, diversity, talent and commitment of our people
 Creating an environment of continuous learning where staff are encouraged and supported to grow and develop and are willing to be held accountable for their commitments
 Ensuring that the focus of the organisation remains on the rights and needs of children
Leadership, coordination and management, including:
 Being the trusted partner of the Regional Director and Senior Leadership Team on all program operations and humanitarian matters
 Managing and developing the performance of the Regional Operations Department
 Working with Regional Operations Advisors to ensure Programme Operations Support provided to Country Offices across Middle East and Eurasia regions
D ECEMBER 14

SAVE THE CHILDREN
INTERNATIONAL PROGRAMS
ROLE PROFILE
 Working with Regional Operations Advisors to provide oversight of full spectrum operations across MEE and to ensure quality and timely management information (KPIs, Operations
Monitoring Tool, SitReps, Dashboards etc.) is made widely available.
 Contributing to Strategic Planning processes and leading or co-leading the coordination of country annual planning and reporting process from the regional office level
 Ensuring representation of Save the Children with regional development and emergency donors, and donors of regional development and emergency projects, as delegated
 Overseeing our key regional partnerships for humanitarian response and disaster management
(IASC MENA group, regional coordination mechanisms, including Syria Response etc.)
 Consulting with members and Save the Children International (SCI) centre with an interest in providing operational and humanitarian support to the region and negotiate practical arrangements for this support
 Acting as the focal point and sponsor for the Regional Humanitarian Strategies and Responses in the MEE and facilitating the structured involvement of PDQ, Security, Logistics, Finance, HR,
Awards, Admin, Advocacy/Comms
 Working with PDQ team to ensure provision of a clear plan for DRR and Resilience and that TA is provided according to humanitarian programming needs
 For category 3/4 emergency responses (small and medium), working with Regional
Director/County Director to ensure timely decision is made and backstopped
 For category 1/2 responses, negotiating with Regional Director/Country Director/Save the
Children International Centre to establish how response can best be supported and backstopped
 Working with Regional Head of Logistics to develop Logistics, Supply Chain and Procurement support capacity, systems and tools to enable quality program delivery for SCI in MEE
 Supporting the development of regional (or cross regional) proposals
 Ensuring that Country Offices in the region are supported through applying Save the Children
International systems and processes related to operations management and compliance to organisational standards and requirements, as well as quality assurance through continual improvement of policies, procedures, standards, guidance, and tools
 Ensuring that Country Offices in the region are supported through applying Save the Children
International systems and processes related to regional logistics systems support, regional humanitarian responses coordination and support, regional operational and humanitarian capacity building and emergency preparedness
 Identifying and developing regional talents as potential, successor for relevant senior roles and/or leaders to further enhance program operations and humanitarian work in the region
BEHAVIOURS (Values in Practice)
Accountability:
 holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
 holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.
Ambition:
 sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
 widely shares their personal vision for Save the Children, engages and motivates others
 future orientated, thinks strategically and on a global scale.
Collaboration:
 builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
 values diversity, sees it as a source of competitive strength
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SAVE THE CHILDREN
INTERNATIONAL PROGRAMS
ROLE PROFILE
 approachable, good listener, easy to talk to.
Creativity:
 develops and encourages new and innovative solutions
 willing to take disciplined risks.
Integrity:
 honest, encourages openness and transparency; demonstrates highest levels of integrity
QUALIFICATIONS AND EXPERIENCE
Essential
 Significant (ten years or more) senior level leadership and management experience in a large and complex international NGO or organization
 Significant experience in managing most or all of the key elements of Operations and Humanitarian systems and areas: proposal development, planning, quality assurance, award management, logistics, emergency response, preparedness and capacity building
 Graduate or post-graduate qualifications or equivalent experience in international development, humanitarian response and preparedness or a related discipline
 Substantial knowledge of international development systems, institutions and donors, and of procedures, standards, accountability frameworks and best practices
 Robust experience in developing and implementing organisational vision and strategies
 A high level of expertise in representation and negotiation with governments/donors and international agencies, especially humanitarian agencies
 Demonstrated ability to thrive in a matrix management environment. Highly developed interpersonal and communication skills including influencing, negotiation and coaching
 Solid project management skills related to organisational development projects and international, cross-functional teams with a proven history of delivering results
 Excellent facilitation and team building skills
 Experience of building personal networks at senior levels, resulting in securing significant new opportunities for the organisation
 Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy in
 Commitment to Save the Children values
 Models international development best practices, and the leadership behaviours outlined in Save the Children’s strategy
 Ability and willingness to change work practices and hours in the event of major emergency responses including travelling at short notice
Date of issue: AG
D ECEMBER 14