SERIOUS SERVICES
Serious Services LLC
Health, Safety & Environment System
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SERIOUS SERVICES
HEALTH, SAFETY AND ENVIRONMENT
MANAGEMENT SYSTEM
1.
SCOPE: ........................................................................................................................................... 9
2.
DEFINITIONS: ................................................................................................................................ 9
3.
HSE MANAGEMENT: ................................................................................................................... 16
3.1.
POLICY: ................................................................................................................................... 16
3.1.1.
Health, Safety And Environment (HSE) Policy: ......................................................................... 16
3.1.2.
Policy on Environmental Protection: ...................................................................................... 17
3.1.3.
Policy on Employee and Facility Safety and Occupational Health: ............................................... 18
3.1.4.
Policy on Product Safety Stewardship: .................................................................................... 18
3.1.5.
Policy on Minimisation of Emissions, Effluents and Wastes: ........................................................ 19
3.1.6.
HSE Vision, Mission, Values: ................................................................................................ 20
3.2.
REQUIREMENTS: ........................................................................................................................ 21
3.3.
ROLES AND RESPONSIBILITIES: ..................................................................................................... 24
3.4.
ESTABLISHING HSE OBJECTIVES AND TARGETS: .............................................................................. 25
3.5.
IMPLEMENTING HSE PLANS: ........................................................................................................ 26
3.6.
IMPROVEMENT INCENTIVES: ......................................................................................................... 26
3.7.
HSE MANAGEMENT SYSTEM AUDITS: ............................................................................................ 27
3.8.
MANAGEMENT REVIEW: .............................................................................................................. 28
3.9.
COMMUNICATIONS AND INFORMATION SHARING: ............................................................................ 28
4.
LEADERSHIP AND COMMITMENT: ............................................................................................ 32
5.
POLICY AND STRATEGIC OBJECTIVES: .................................................................................... 33
6.
ORGANISATION, RESOURCES AND DOCUMENTATION: ............................................................ 34
6.1.
ORGANISATIONAL STRUCTURE AND RESPONSIBILITIES:...................................................................... 34
6.2.
MANAGEMENT REPRESENTATIVE(S): .............................................................................................. 35
6.3.
RESOURCES: ............................................................................................................................. 35
6.4.
COMPETENCE: ........................................................................................................................... 35
6.4.1.
General:............................................................................................................................ 35
6.4.2.
Training: ........................................................................................................................... 36
6.5.
CONTRACTORS: ......................................................................................................................... 37
6.6.
COMMUNICATION: ...................................................................................................................... 37
6.7.
DOCUMENTATION AND ITS CONTROL: ............................................................................................. 38
6.7.1.
HSEMS Documentation:....................................................................................................... 38
6.7.2.
Document Control:.............................................................................................................. 38
7.
EVALUATION AND RISK MANAGEMENT: .................................................................................. 40
7.1.
7.2.
7.3.
7.4.
7.5.
7.6.
7.7.
7.8.
HAZARD MANAGEMENT: ............................................................................................................. 40
IDENTIFICATION OF HAZARDS AND EFFECTS: .................................................................................... 41
EVALUATION:............................................................................................................................ 42
RECORDING OF HAZARDS AND EFFECTS: .......................................................................................... 43
STRATEGY REQUIREMENTS: ......................................................................................................... 43
OBJECTIVES AND PERFORMANCE CRITERIA:..................................................................................... 43
RISK REDUCTION MEASURES: ....................................................................................................... 43
IMPLEMENTATION: ..................................................................................................................... 44
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SERIOUS SERVICES
PLANNING: .................................................................................................................................. 45
8.
8.1.
8.2.
8.3.
GENERAL: ................................................................................................................................ 45
ASSET INTEGRITY:...................................................................................................................... 45
PROCEDURES AND WORK INSTRUCTIONS:........................................................................................ 46
8.3.1.
Developing Procedures: ....................................................................................................... 46
8.3.2.
Issuing Work Instructions: .................................................................................................... 46
8.4.
MANAGEMENT OF CHANGE: ......................................................................................................... 46
8.5.
CONTINGENCY AND EMERGENCY PLANNING: ................................................................................... 47
IMPLEMENTATION: .................................................................................................................... 49
9.
9.1.
9.2.
9.3.
9.4.
9.5.
9.6.
ACTIVITIES AND TASKS: .............................................................................................................. 49
MONITORING:............................................................................................................................ 50
RECORDS:................................................................................................................................. 50
NON-COMPLIANCE AND CORRECTIVE ACTION: ................................................................................. 51
INCIDENT REPORTING: ................................................................................................................ 51
INCIDENT FOLLOW-UP: ................................................................................................................ 52
AUDIT AND REVIEW: ............................................................................................................ 53
10.
10.1.
10.2.
AUDIT: ................................................................................................................................. 53
REVIEW: ............................................................................................................................... 54
POLICY ON ENVIRONMENTAL PROTECTION: ................................................................................. 56
POLICY ON EMPLOYEE AND FACILITY SAFETY AND OCCUPATIONAL HEALTH: ........................ 57
POLICY ON PRODUCT SAFETY STEWARDSHIP: ............................................................................... 58
POLICY ON MINIMISATION OF EMISSIONS, EFFLUENTS AND WASTES: ........................................ 59
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MANAGEMENT SYSTEM
HEALTH, SAFETY AND ENVIRONMENT
Serious Services LLC (SERIOUS SERVICES) believes it to be in the best interest of The Company to have
a comprehensive Policy and Guidelines for Health, Safety and Environmental programs. SERIOUS
SERVICES further believes that by working together, each of the Company will have a stronger, more
efficient and cost effective program.
Costs can be reduced and efficiencies improved by shifting our approach on Health, Safety and
Environmental (HSE) issues to one that aligns and builds systematic processes for continuous improvement
in business and HSE performance. A Health Safety and Environmental Management System (HSEMS)
approach based on Total Quality Management principles will provide this.
The goal of this HSEMS is to develop and implement business processes that will help line management to:
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Prevent incidents resulting in injuries, environmental damages, business interruptions or loss of assets
Reduce operating costs
Reduce instances of non-compliance with Group HSE Guidelines
Continuously improve HSE performance
Maintain The SERIOUS SERVICES reputation
This HSEMS will enable SERIOUS SERVICES through its Group Company, Principals and Chief Operating
Officers (GM) to drive the HSE Management processes throughout all operations.
SERIOUS SERVICES has policies to help ensure that business is conducted with full concern for preserving
the Environment and the Health and Safety of our workforce, neighbouring community and customers. To
carry out these policies, the traditional approach has been based on an array of directives, controls and
programs for compliance with emerging regulations, standards, rules and procedures. Our performance has
been very good, and this approach served SERIOUS SERVICES and the Group Companies well in the past;
but it cannot easily keep pace with the current speed or complexity of our changing business, technical and
organisational needs or the increase in laws, regulations, and international standards.
Major international companies have recognised this need and are developing systematic approaches for
addressing HSE issues and compliance. We must do likewise if we are to remain competitive in the world
market and be perceived as a good environmental citizen. This HSEMS must and will be a tool to improve
our business and our HSE performance.
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The HSEMS will provide the following:

HSE goals and targets will be clarified. Business process analysis techniques will be used to identify
important HSE processes associated with supporting and improving key activities and business
performance. Targeted are the HSE processes and activities that, if done well, will help us consistently
meet our business goals, objectives and legal requirements at less cost, and with greater efficiency.
This process will highlight which HSE related processes and activities should be emphasised for
continuous improvement.

Roles, responsibilities and expectations will be clarified. This will be accomplished through a systematic
process to identify who, at each level of the organisation, is responsible for implementation and
improvement of each relevant HSE related process and activity.

Innovation will be fostered. This will be accomplished by providing a high degree of flexibility in how key
HSE related processes and activities are implemented to deliver improved business performance,
improved risk exposure and liability management, and cost effective regulatory compliance.

Improved measurement and feedback mechanisms will be provided. This will help management better
assess individual, departmental, organisational, and Group Company progress and to initiate appropriate
action to achieve desired results. It will facilitate more consistent recognition for improvement of results.

Participation and mobilisation of our leaders and workforce will be improved. This improvement will be
gained by providing clarity regarding which HSE related processes and activities to emphasise and who
is responsible for maintaining or improving each of those processes or activities. This will provide a
clearer link between personal HSE related responsibilities and the business.

Teamwork in HSE related activities will be enhanced. This enhancement will come from establishing a
systematic framework for better defining expectations, priorities, key processes and technologies. This
will also strengthen support for decision-making through improved analysis of HSE risks, exposures,
liabilities, costs and benefits.
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HEALTH, SAFETY AND ENVIRONMENT (HSE) POLICY
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SERIOUS SERVICES LLC
HEALTH, SAFETY AND ENVIRONMENT (HSE) POLICY
It is Serious Services LLC (SERIOUS SERVICES)
and Power Appliances Co. SAOC Policy to conduct
activities in a manner designed to minimise HSE
risks, protect the health and safety of employees,
contractors, customers, the community at large and
the environment in which the Company activities are
conducted.
SERIOUS SERVICES believes that good HSE
performance will contribute and determine the
success of the business and will treat HSE as an
integral part of the business and with the same
importance as other business goals.
Serious Services LLC Will:
 Comply with all applicable laws and regulations
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and apply internationally recognised standards
where local laws and regulations do not exist.
Hold all levels of line management accountable
for HSE issues.
Require contractors to apply same or similar HSE
standards, practices and procedures.
Undertake appropriate reviews and evaluations to
measure HSE performance against defined
standards and to ensure compliance with this
policy.
Provide appropriate HSE training to employees.
Develop and maintain HSE emergency
procedures.
Manage all risks to a level, which is ‘As Low As
Reasonably Practicable’ (ALARP)
Openly report HSE performance and ensure
Lessons are learned.
Control and manage all chemical, physical,
biological, mechanical and psychosocial factors,
which contribute to health risks.
Strive to protect and promote the health of all
employees and contractors.
Progressively reduce emissions, effluents and
wastes and improve efficient use of natural
resources and energy.
Minimise the impact of SERIOUS SERVICES
activities on the environment.
Signed: ????????…………………………Date:……………….
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SERIOUS SERVICES LLC
SERIOUS SERVICES LLC
HEALTH, SAFETY AND ENVIRONMENT
MANAGEMENT SYSTEM
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SERIOUS SERVICES HEALTH, SAFETY AND ENVIRONMENTMANAGEMENT SYSTEM
INTRODUCTION
The SERIOUS SERVICES HSE Management System (HSEMS) is a quality-based, structured, process for
managing HSE activities. Through this process, SERIOUS SERVICES management wishes to clearly
communicate the minimum level of HSE performance it expects Group Companies to meet, and its desire for
continuous improvement of HSE performance. Personnel are to establish objectives and targets to meet or
exceed these minimum levels of HSE performance, implement plans to achieve those objectives and targets,
periodically measure their progress, and then readjust the objectives and targets accordingly to provide
continuous improvement.
SERIOUS SERVICES HSE policies (Section 3.1) provide the foundation for the HSEMS. To these are
added HSE Vision, Mission and Value Statements (Section 3.1) to provide the philosophical cornerstone for
the HSEMS by articulating where we are going as an organisation what we believe and how we conduct our
business regarding HSE. In addition, the HSE Values provide a code of conduct to guide employees as they
assume greater responsibility and accountability in the conduct of business.
SERIOUS SERVICES Management states its minimum levels of HSE performance as a set of Expectations
(Section 3.2), which are to be used by the Group Companies to translate SERIOUS SERVICES HSE
Policies, Vision, Mission and Values into Systems, Programs and Procedures. These Expectations are
grouped into eleven HSE areas called Elements. The Expectations focus on maximising the effectiveness of
SERIOUS SERVICES Company Management and Staff to achieve desired HSE performance and improve
the return from our assets.
While the Expectations indicate WHAT level of HSE performance is required, people at each of the Group
Companies locations are empowered to determine HOW to meet or exceed that level of performance. They
are expected to develop the Systems, Programs and Procedures best suited to their needs, after considering
operating conditions and requirements, best practices, experience of other Group Companies, major
international companies and international standards. A Library of HSE Systems, Programs and Procedures
will be maintained by SERIOUS SERVICES head office. This will allow for effective sharing of best practices
and will assist in this process. Nevertheless, each Company will be free to achieve the HSEMS Expectations
as it chooses.
This HSE Management System includes a description of roles and responsibilities for implementing and
maintaining the system (Section 3.3), procedures for establishing HSE objectives and targets (Section 3.4)
and for implementing HSE programs (Section 3.5). After the initial implementation of the HSEMS, SERIOUS
SERVICES goal is to establish a continuous improvement process to ensure that the HSEMS will be an
integral part of each business (Section 3.6). The HSEMS includes HSE audit (Section 3.7) and management
review (Section 3.8) procedures. Finally, the success of the HSEMS depends on there being clear, two-way
communications and information exchange among and between all levels of SERIOUS SERVICES Group
Companies (Section 3.9).
1.
SCOPE:
The HSEMS has been developed to provide direction to the SERIOUS SERVICES companies and
to ensure that the management of HSE throughout the organisation is aligned with SERIOUS
SERVICES HSE Policy, Vision, Mission and Values. The HSEMS should also be considered for all
contractors.
2.
DEFINITIONS:
For the purposes of these HSEMS Guidelines, the following definitions apply:

Accident:
See ‘Incident’

SERIOUS SERVICES
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Refers to SERIOUS SERVICES and its Principal and Chief Operating Officers responsible
for Policies and Guidelines for the operating entities described as ‘Company’ below.

As Low As Reasonably Practicable (ALARP):
To reduce a risk to a level which is ‘as low as reasonably practicable’ involves balancing
reduction in risk against the time, trouble, difficulty and cost of achieving it. This level
represents the point, objectively assessed, at which the time, trouble, difficulty and cost of
further reduction measures become unreasonably disproportionate to the additional risk
reduction obtained.

Audit Finding:
An Audit Finding is the identification of a situation, which either does not satisfy applicable
legal requirements or does not conform to the HSEMS.

Company:
Means SERIOUS SERVICES Group Companies and may also include contractors, facilities
and entities responsible to the Principal

Crisis:
A Crisis is an incident or series of incidents that affect, or could affect, people, property, or
the environment, and pose a serious threat to the company's ability to conduct business.

Crisis Management:
Crisis Management is a system of plans and procedures, which prepares the organisation to
respond to and recover from crisis situations.

Discharges:
Discharges include releases to the air, surface water, groundwater, or land of any material
which can have an adverse effect on human health or the environment, be it of gaseous,
liquid, or solid nature or a combination thereof. Any discharges fall into one of three
categories:

Emission
a discharge into the atmosphere
Effluent
a discharge of liquid
Waste
any other type of discharge
Element:
An Element is a part of the HSEMS system and represents a grouping of actions and/or
expectations on key HSE focus areas, e.g., Safety, Risk Management, Training, etc.

Environment:
The surroundings and conditions in which a company operates and upon which it may have
an effect. This includes non-living systems (air, water, earth) and living systems (human,
plant and animal) and social/cultural systems.

Environmental Effect:
A direct or indirect impingement of the activities, products and services of a company upon
the environment, whether adverse or beneficial.

Environmental Effects Evaluation:
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A documented evaluation of the environmental significance of the effects of a company's
activities, products and services, both existing and planned. (This may also be termed an
"Environmental Impact Assessment" or EIA.)
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
Expectation:
An Expectation is a statement of the minimum level for HSE performance expected for any
element of the HSEMS.

Explanatory Notes:
Explanatory Notes provide additional information about the Expectations, but do not add to
their requirements. While they may discuss how the Expectation should be met, they do not
require a specific approach to meet the Expectation.

Gap:
A Gap is a finding that an Expectation is not being met.

Gap Analysis:
A process that identifies a Gap, i.e., those areas of the HSE Management system that can or
need to be improved. This “Gap Analysis” becomes part of the initial evaluation or
subsequent audit report and consequently part of the cycle of planning and implementation
for continuous improvement.

Hazard:
This includes anything with the potential to cause harm, ill health or injury, damage to
property, plant, products or the environment, production losses or increased liabilities.
Hazards may be physical, chemical or biological.

Health Protection:
Health Protection encompasses the practices, procedures, equipment and training
necessary for the prediction of health risk and protection of the health of persons working at
company facilities. Providing health protection requires recognition, evaluation, control and
management of the physical, chemical, biological and ergonomic hazards associated with
processes and operations.

Health, Safety and Environmental Critical - (HSE Critical):
Designates activities, personnel or measures that have been identified as vital to ensure
asset integrity, prevent incidents and/or to mitigate adverse HSE effects.

Health, Safety and Environmental (HSE) Management Audit:
An independent, systematic and documented process of objectively obtaining and evaluating
verifiable evidence to determine:
 Whether the HSEMS and its results conform to the audit criteria
 Whether the system is implemented effectively
 Whether the system is suitable to achieve the health, safety and environmental policy
and objectives

Health, Safety and Environmental (HSE) Management:
Those aspects of the overall management function (including planning) that develop
implement and maintain the HSE policy.

Health, Safety and Environmental (HSE) Policy:
A statement endorsed by the Principal or GM of SERIOUS SERVICES of the intentions and
principles of actions regarding the health, safety and environmental effects and which gives
rise to strategic and detailed objectives.
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
Health, Safety and Environmental (HSE) Management Documentation:
The documentation describing the overall health, safety and environmental management
system, which makes reference to the systems and procedures for implementing the health,
safety and environmental management plan.

Health, Safety, and Environmental (HSE) Management Plan:
A description of the means of achieving health, safety and environmental objectives.

Health, Safety and Environmental (HSE) Management Review:
The formal review by senior management of the status and adequacy of the health, safety
and environmental management system and its implementation in relation to health, safety
and environmental issues, policy, legal requirements, Codes of Practice and new objectives
resulting from changing circumstances.

Health, Safety and Environmental Management System (HSEMS):
The structure, responsibilities, guidelines, practices, procedures, processes, systems and
resources for implementing HSE management.

Health, Safety and Environmental (HSE) Strategic Objectives:
The broad goals, arising from the HSE policy that a company sets for itself to achieve.
These should be quantified wherever practicable.

Incident:
An event or chain of events, which has caused or could have caused injury, illness and/or
damage (loss) to assets, the environment or third parties. (The word ‘accident’ is used by
some writers and organisations to denote an incident, which has caused injury, illness and/or
damage, but the term also has connotations of ‘bad luck’ in common speech, and is
therefore avoided by others. In these Guidelines, only the term ‘Incident’ has been used,
which in the above sense embraces the concept of ‘accident’.)

Incident Reporting and Investigation:
Incident Reporting and Investigation are procedures undertaken to communicate the
occurrence and to understand the root cause(s) of an incident.

Legal Requirement:
Legal refers to Local Laws, Regulations, Decrees and any Guidelines or Codes of Practice
adopted by SERIOUS SERVICES under or because of these laws, regulations or decrees. It
also refers to any international standards or treaties to which the Sultanate of Oman or is a
signatory, or under which they have agreed in principle to operate.

Maintain (Procedures):
The term ‘Maintain’ as used in these Guidelines should be understood to mean ‘establish
and maintain’ if the procedure, which is to be maintained, does not yet exist.

Monitoring Activities:
All inspection, test and monitoring work related to health, safety and environmental
management.
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
Performance Criteria:
Performance criteria describe the measurable standards set by management to which an
activity or system element is to perform. (You may also think of performance criteria as
‘goals’ or ‘targets’.)

Practice:
Accepted methods or means of accomplishing stated tasks.

Procedure:
A Procedure is a written description of how a specific task should be accomplished.

Product Safety:
Product Safety is the recognition, evaluation, control and communication of the potential
health hazards of products and the materials used in their production.

Program:
A Program is a management tool for meeting an established objective, which is less
comprehensive than a System. It is composed of two steps: plan and implement. It usually
addresses issues that have either limited scope or limited time frame.

Risk:
This is the product of the chance that a specified undesired event will occur and the severity
of the consequences of the event.

Risk Management:
Risk Management is the systematic process of:
 Identifying potential hazardous events and their potential consequences (hazard
analysis)
 Assessing the probability of the hazardous event occurring (risk analysis)
 Reducing the risk by reducing the probability of a hazardous event occurring or
mitigating its potential consequences.

Safety:
Safety encompasses the Systems, Programs, Procedures and Practices required for the
prevention of incidents.

Screening Criteria:
These are the values or standards against which the significance of the identified hazard or
effect can be judged. They should be based on sound scientific and technical information
and may be developed by Renaissance, Standards Organisations, Industry Associations or
Government Agencies.

Self-Assessment:
A Self-Assessment is a process whereby a check is carried out by a unit or facility to
determine how well its programs and procedures satisfy legal requirements and conform to
the Expectations of the HSEMS.

System:
A System is a management tool for meeting an established objective made up of four steps:
plan, implement, measure and adjust.
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
Training:
Training encompasses the steps necessary to ensure that employees and contractors have
the knowledge, skills and values necessary to fulfil their environmental, health and safety
responsibilities.

Waste Management:
Waste Management encompasses the assessment and disposal of wastes generated by
facilities, with the goal of minimising and preventing the generation of waste.
When reference is made for actions to be taken, the intent of the following words is:
Shall, Will, Must
means that an action is compulsory
Should, Would
If possible
means that an action is not compulsory but is
recommended
May
means that an action is optional and no recommendation is
made as to whether or not it is carried out.
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3.
HSE MANAGEMENT:
3.1.
Policy:
SERIOUS SERVICES has adopted the following Policies covering Health, Safety and
Environmental activities. The Expectations of SERIOUS SERVICES HSEMS state these
standards for all Group Company operations.
3.1.1.
Health, Safety And Environment (HSE) Policy:
It is SERIOUS SERVICES Policy to conduct activities in a manner designed to
minimise HSE risks, protect health and safety of employees, contractors, customers,
the community at large and the environment in which the Group activities are
conducted.
SERIOUS SERVICES through active participation of all employees and contractors,
will strive to manage HSE risks with the goal of preventing accidents, injuries and
occupational illnesses, progressively minimising environmental impact by reducing
discharges and using energy efficiently, and producing safe, quality products.
SERIOUS SERVICES Companies believe that good HSE performance will
contribute/determine the success of the business and will treat HSE issues on par
with all other primary business objectives.
On General HSE Issues, SERIOUS SERVICES will:
 Commit to meet defined, measurable HSE targets.
 Comply with all applicable laws and regulations and apply internationally
recognised standards where local laws and regulations do not exist.
 Hold all levels of line management accountable for HSE issues and for the
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development of positive attitudes in themselves and those whom they supervise.
Require contractors to apply same or similar HSE standards, practices and
procedures.
Undertake appropriate reviews and evaluations to measure HSE performance
against defined standards and to ensure compliance with this policy.
Provide appropriate HSE training to employees and contractors.
Develop and maintain HSE emergency procedures.
Periodically audit and review application of process control and management
measures to ensure compliance with the HSE Guidelines.
Manage all risks to a level, which is ‘As Low As Reasonably Practicable’
(ALARP).
Openly report HSE performance (good and bad).
On Health Issues, SERIOUS SERVICES Will:
 Control and manage all chemical, physical biological, mechanical and


psychosocial factors, which contribute to health risks, based on established
guidelines and standards, applying best available technology consistent with
good industry practice.
Strive to protect and promote the health of all employees and contractors.
Operate a NO Smoking Policy in all work areas.
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On Safety Issues, SERIOUS SERVICES Will:
 Design facilities, establish procedures, provide training and conduct operations in


a manner that minimises risks and hazards to workers, property and the
community at large, applying best available technology consistent with good
industry practice.
Ensure all operations are conducted with the safety of the employee and
community as a primary objective.
Practice good product stewardship to ensure products are properly evaluated
and provide As Low As Reasonably Practicable (ALARP) impacts to the
environment and can be used safely by customers.
On Environment Issues, SERIOUS SERVICES Will:
 Progressively reduce emissions, effluents and wastes and improve efficient use
of natural resources and energy.
 Minimise the impact of SERIOUS SERVICES activities on the environment and


protect endemic fauna and flora at all sites of operations.
Provide products and services supported with practical documented advice
which, when used and practiced in accordance with this advice, will not cause
undue effects on the environment.
Preserve and protect all locations of archaeological, historical and natural interest
in the areas of operation.
SERIOUS SERVICES Companies will, through a documented Health, Safety and
Environment Management System, implement this policy and ensure contractors
apply similar systems. All employees and contractors are required to be committed
and perform their duties according to this general HSE Policy and the individual
policies on Environmental Protection, Employee and Facility Safety and
Occupational Health, Product Safety Stewardship and Minimisation of Emissions,
Effluents and Wastes.
3.1.2.
Policy on Environmental Protection:
It is the policy of SERIOUS SERVICES to ensure that the activities of its operations
are conducted with full concern for safeguarding employee and public health, for
protection of the physical environment and to comply with relevant environmental
laws and regulations. SERIOUS SERVICES policy is to establish and implement
effective compliance programs, including systems and procedures, for informing
employees of the policy and their continuing obligation to conduct all activities in
compliance with this policy and all applicable legal requirements.
Where SERIOUS SERVICES becomes aware of a hazard representing a risk not
covered by existing laws or regulations, where appropriate, SERIOUS SERVICES
will develop its own environmental standards and practices to provide for adequate
protection of employees, public health and the environment.
In establishing timing, priorities, and levels of control, careful consideration will be
given to benefits in relation to costs and technological feasibility. Particular attention
will be given to achieving a reasonable balance between environmental goals and
those for energy, jobs and the economy. Environmental laws and regulations will be
periodically reviewed to comprehend changes in laws and regulations, national
goals, new scientific and technical information and resource availability.
SERIOUS SERVICES will co-operate with industry and government in identifying
environmental goals and in developing effective, reasonable and equitable control
programs.
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It is the responsibility of Group Company Managers and Supervisors to ensure
adherence to SERIOUS SERVICES environmental policy. Further, all employees
are expected to be guided by this policy in forming plans, setting objectives and
conducting their day-to-day activities. Contractors are to be made aware of, and are
expected to comply with, environmental policy and standards.
3.1.3.
Policy on Employee and Facility Safety and Occupational Health:
It is the Policy of SERIOUS SERVICES to ensure that the activities of its Group
Companies are conducted with full concern for the safety of its facilities in order to
protect the safety and health of employees, communities adjacent to our operations
and the general public. SERIOUS SERVICES will comply with all applicable legal
requirements pertaining to occupational safety, health, process safety and fire
protection. SERIOUS SERVICES Guidelines, based upon scientific knowledge,
established engineering practice and appropriate industry standards will be
developed when existing laws and regulations do not provide for adequate
protection.
SERIOUS SERVICES will carry out the objective of this policy by developing and
maintaining safety management systems and procedures, which ensure that work
process, and employee safety and health considerations receive priority in design,
operation, maintenance and decommissioning of facilities. SERIOUS SERVICES
also will require appropriate safety and health training and will require strict
adherence to safety rules and procedures.
SERIOUS SERVICES will hold each Manager, Supervisor, and Employee
accountable for the safe performance of their job and will measure their
achievement in preventing occupational injuries, illness and accidental losses.
SERIOUS SERVICES will provide qualified safety and health staff and appropriate
equipment to support management in carrying out their objectives and goals in
these areas. The same high standards are expected of contractors.
SERIOUS SERVICES specifically operate a No Smoking Policy in all work areas.
SERIOUS SERVICES recognise the harmful effects of first and second hand smoke
and encourage all personnel to reduce or restrict the smoking habit.
3.1.4.
Policy on Product Safety Stewardship:
SERIOUS SERVICES will comply with applicable laws, regulations and international
standards on product safety. In addition, SERIOUS SERVICES will: evaluate its
products; identify reasonably foreseeable potential hazards to health and the
environment; provide procedures and controls to avoid unreasonable risk; and
assess the product safety compliance of its operations. Also, where appropriate,
SERIOUS SERVICES will inform employees, customers, users, government
agencies and the public concerning product safety. SERIOUS SERVICES will work
with government and trade associations to develop and implement product safety
regulations that protect employees, transportation personnel, customers and the
public, taking into account scientific, economic and social factors.
SERIOUS SERVICES are responsible for the development, manufacture and
marketing of products in a manner consistent with applicable laws and company's
high standards of safety, health, and environmental protection. In the absence of
adequate local government requirements, SERIOUS SERVICES will maintain
standards of safety and health protection that consider scientific knowledge,
international standards and established practices in more developed countries.
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All hazardous purchased products transiting, stored or used on Company properties
will be accompanied by a material safety data sheet (MSDS) or its equivalent.
Appropriate management, employees and contractors will be made aware of the
product and proper precautions on transport, storage, use and disposal.
3.1.5.
Policy on Minimisation of Emissions, Effluents and Wastes:
SERIOUS SERVICES, in addition to complying with all applicable environmental
laws and regulations, is committed to reduce overall discharges (emissions to air,
effluents to surface water, ground water and surface and solid waste) from its
operations wherever technically and economically feasible. This is part of
Company's commitment to safeguarding and protecting the physical environment.
Although proper management of wastes, including environmentally sound treatment,
storage and disposal, is important in protecting the physical environment, eliminating
their generation through source reduction and recycling is encouraged. Source
reduction can be accomplished in many ways, including input substitution, product
reformulation, process modification, and operational changes and improved
housekeeping. Recycling includes the use, reuse, and reclamation of residues both
on-site and off-site.
SERIOUS SERVICES will be responsible for developing, implementing and
maintaining programs at their facilities aimed at minimising and preventing the
generation of emissions, effluents and wastes. These programs will include the
establishment of goals, encouragement of technology development and transfer and
review of accomplishments.
SERIOUS SERVICES employees and contractors will be informed of this policy and
directed to strive for the minimisation and prevention of emissions, effluents and
wastes in formulating plans, setting objectives and conducting their daily activities.
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3.1.6.
HSE Vision, Mission, Values:
SERIOUS SERVICES HSE Vision:
SERIOUS SERVICES will strive to be recognised as responsible, costeffective and innovative in our approach to health, safety and the
environment. Our performance will be a source of pride to our employees,
SERIOUS SERVICES, the Sultanate of Oman and the Region.
SERIOUS SERVICES HSE Mission:
SERIOUS SERVICES will identify the needs of the Sultanate of Oman, our
customers, our employees and the physical environment. We will strive to
deliver the highest quality of service and products while protecting the
environment, employees and public health.
SERIOUS SERVICES HSE Values:
SERIOUS SERVICES values the health and well being of our employees,
contractors, neighbouring communities, customers and the natural
environment.
SERIOUS SERVICES believes that:
 All accidents and incidents are preventable
 Line management is responsible for HSE performance
 Every employee and contractor is responsible for working safely and in
an environmentally responsible manner
 Leadership and commitment of all employees and contractors is vital to
successful HSE performance
 Demonstrating innovative and competent HSE management is a prime
tool for gaining and retaining employee, community, public and customer
preference
 Measuring and communicating performance is key to achieving
continuous improvement
 Profitability and reputation will be enhanced by continuously improving
HSE performance
 Proper HSE management will protect employees our neighbours, our
operations and facilities
SERIOUS SERVICES is committed to:
 Conducting our business with full concern for protecting the environment
and the health and well-being of our employees, contractors, customers
and the communities in which we operate
 Integrating environmental, health and safety priorities into our business
activities
 Managing HSE risks of our business and being prepared to respond to
emergency situations
 Seeking opportunities to cost-effectively and continuously improve our
HSE performance
 Working with customers, suppliers, contractors, trade associations and
government, to address HSE concerns and participate in the
development of legal requirements, standards and Codes of Practice
 Involving our employees in the development and achievement of HSE
goals and objectives
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 Enhancing our HSE reputation
 Conducting our business in compliance with legal requirements,
standards and codes of practice
3.2.
Requirements:
The requirements of the HSEMS are defined by the system 'Elements and Expectations'. For
each of these elements either a specific document or system must be in place to ensure the
Expectation is met. These are listed below.
Element 1: Policy, Leadership and Responsibility:
1.1.
Policies are established, communicated, and periodically updated.
1.2.
Business Units establish and implement HSE Management Systems
that are consistent with HSEMS.
1.3.
Clarity, definition and documentation of HSE roles and responsibility
assignments for relevant employees and contractors are provided.
1.4.
Managers demonstrate commitment to improved HSE performance
through leadership and active, visible HSE participation.
1.5.
Employees are encouraged to communicate opportunities for
improved HSE performance.
1.6.
Managers plan for the future by reviewing operations, evaluating
risks/opportunities, setting measurable objectives, developing action
plans and reporting annual achievements.
1.7.
HSE performance indicators are established and measured.
1.8.
Individual and team contributions to HSE performance are recognised
and considered during employee performance reviews.
1.9.
Procedures exist at all levels to encourage the transfer of good HSE
systems, programs, procedures, practices and technology.
1.10. Contractor selection includes review of contractor HSEMS and HSE
performance.
1.11. Management reviews HSE success and incorporates improvements to
the HSEMS.
Element 2: Safety:
2.1.
2.2.
2.3.
2.4.
2.5.
2.6.
2.7.
2.8.
General Safety rules and a where appropriate a Permit-to-Work
system is in place, communicated, documented, and enforced for
each site to address identified hazards.
Safety rules and procedures are in place, communicated, documented
and enforced for off-site work-related activities, including vehicle
operation.
A self-audit ensures the adequacy and enforcement of the facility's
safety rules and procedures.
A procedure to ensure that facilities, vehicles, and equipment are
maintained in a safe and operable condition.
Purchasing and warehousing procedures consider HSE requirements.
Ensure that appropriate safety equipment and hardware are provided
and properly inspected and maintained.
Ensure that the safety implications of operation and facility change
both temporary and permanent are assessed, documented,
communicated to employees and contractors, and properly managed.
(This is often called a “Management of Change” system.)
Ensure that contractors manage HSE issues in a manner compatible
with the SERIOUS SERVICES HSE Management System.
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2.9.
2.10.
2.11.
2.12.
2.13.
Employees are involved in the development and implementation of
safety systems.
Identify and communicate personal protective equipment (PPE)
requirements and train personnel to ensure that the PPE requirements
are properly implemented and enforced.
Ensure that design data, drawings and operating manuals are
up-to-date and available.
Purchasing and warehousing procedures and contracts include HSE
requirements.
Ensure safety and environmental control equipment and systems are
tested and maintained.
Element 3: Occupational Health Protection:
3.1.
Protect the occupational health and well being of employees and
contractors.
3.2.
Ensure for camps, housing, food supply and sanitation the health
protection of employees and contractors from infectious disease.
3.3.
Evaluate and improve workplace ergonomic factors during design and
implementation.
3.4.
Ensure employees and contractors are fit for duty.
3.5.
Identify, assure and manage occupational health risks.
3.6.
Ensure adequate communication to employees and contractors of the
hazards associated with jobs.
Element 4: Product Safety:
4.1.
Product safety information is appropriate, accurate and available.
4.2.
Ensure that a proper, qualified professional prior to commercialisation
evaluates the product safety aspects of new and reformulated
products.
Element 5: Environmental Protection:
5.1.
Ensure that all discharges generated at facilities are managed to
control their potential impacts on human health, the local environment,
business operations and costs.
5.2.
Definitions of hazardous and toxic waste are established and the
disposal of hazardous and toxic waste is documented.
5.3.
Continually reduce discharges whenever technically and economically
feasible and beneficial to the environment.
5.4.
Ensure that the control and the minimisation of discharges are
evaluated in the design, operation and maintenance of facilities.
5.5.
Systems are implemented to prevent and deal with spills and leaks.
5.6.
Identify and manage instances of soil, ground water or surface water
contamination resulting from facility operation.
5.7.
Efficient use of energy and natural resources is a key consideration in
the design, development and optimisation of field operations, plants
and products.
Element 6: Risk Management:
6.1.
Identify hazardous activities and events and their potential
consequences as part of on-going business operations.
6.2.
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6.3.
Assess and prioritise risks, manage them in a cost-effective manner,
and document and communicate risk management decisions.
6.4.
Ensure that the design of new and modified facilities incorporates
appropriate environmental, health and safety protection measures.
(This is often called a “HAZOP” review.)
Ensure that appropriate HSE assessments are conducted as part of
the acquisition or disposal of assets.
Manage HSE hazards as part of equipment or facility decommissioning.
6.5.
6.6.
Element 7: Crisis Management:
7.1.
Ensure that assessments of potential emergency situations, including
transportation accidents, and their potential impacts are periodically
conducted.
7.2.
Ensure that emergency response and crisis management plans are in
place for each facility, are kept up-to-date and are understood by
those who may be affected and those who will respond.
7.3.
Ensure that the resources necessary to respond to emergency
situations are defined, available, ready to use and periodically tested.
7.4.
Exercises are conducted to ensure applicability of the emergency
response plan and the readiness of resources.
7.5.
The relative roles, responsibilities and capabilities of SERIOUS
SERVICES contractors and emergency response agencies are
understood and incorporated into emergency response plans.
Element 8: Incident Reporting and Investigation:
8.1.
An incident reporting system is in place, which, at a minimum,
includes the types of incidents to be reported, the level of
management to be informed and the time frame for reporting.
8.2.
Ensure that incidents are investigated to determine root causes, costs
and the corrective actions necessary to prevent their recurrence.
8.3.
Ensure that corrective actions are implemented, documented and
periodically assessed.
8.4.
Ensure lessons learned are shared.
Element 9: Training and Competency:
9.1.
Procedures ensure that HSE training and experience pre-requisites for
relevant assignments are defined and documented.
9.2.
Provide training to meet HSE job requirements.
9.3.
A competency evaluation system is implemented to evaluate staff in
HSE critical assignments.
Element 10: Community and Public Relations:
10.1. A procedure for maintaining community contact and addressing
concerns is established and maintained.
10.2. Contact with appropriate local HSE authorities is established and
maintained.
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10.3.
10.4.
Public Relations are knowledgeable of HSE in relation to operations,
projects, incidents and crisis management and ensure the facts are
appropriately communicated to concerned parties, government
agencies and the media.
Local concerns about or its business units should be identified and
addressed.
Element 11: Legal Requirements:
11.1. Ensure that all applicable HSE legal requirements are known and
compliance is incorporated into relevant programs.
11.2. Monitor emerging HSE legal requirements and international standards
development.
11.3. Identify opportunities for participating in the development of new legal
requirements, where appropriate.
3.3.
Roles and Responsibilities:
Responsibilities for implementation of the HSEMS are as follows:
1) The SERIOUS SERVICES Company Principals are responsible for the implementation
of the HSEMS within their group and accountable for achieving the Expectations
2) The SERIOUS SERVICES Company Principals are responsible for adopting the
HSEMS, establishing Procedures for its implementation within their companies, and for
achieving the Expectations
3) The Senior Line Manger in each business is responsible for ensuring that the HSEMS is
implemented in their company and that appropriate resources and training are made
available to understand the HSEMS and to achieve its Expectations
4) SERIOUS SERVICES HSE Staff are responsible for providing support to Line
Management in implementing and overseeing the HSEMS. This function can be
accomplished by developing, reviewing and periodically updating the necessary HSE
Systems, Programs and Procedures, and by assisting Line Management in
implementing appropriate self-assessment and audit systems
5) The SERIOUS SERVICES HSE Manager is responsible for:
 Maintaining and enhancing the HSEMS, including development of Procedures to
facilitate comments and advice from the field on suggested revisions to the system,
and for obtaining the necessary Line Management approval for any proposed
changes
 Maintaining an HSE audit function to assure Line Management that the operations
are in compliance with legal requirements, Codes of Practice and in conformance
with the Expectations of the Group Company HSEMS
 Co-ordinating, on an annual basis, the development of a report summarising HSE
performance for submission to the SERIOUS SERVICES Manager’s Committee
who shall provide a combined HSE performance report of all Group Company
actions to SERIOUS SERVICES Management
 Establishing and maintaining with SERIOUS SERVICES HSE function a “Library” to
facilitate sharing HSE “Best Practices” and Systems, Programs and Procedures
needed to meet the Expectations of the HSEMS. Participating in a network for
transferring HSE technology and “lessons learned” as an aid to continuous
improvement
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
3.4.
Establishing a document control system for communicating and distributing the
HSEMS and associated HSE Systems, Programs and Procedures. The document
control system includes a process for issuing all HSEMS information through line
channels, a mechanism to acknowledge receipt of documents, and reports to users
highlighting any changes in Expectations along with a description of the reasons for
the changes
Establishing HSE Objectives and Targets:
Diagram 1 is a depiction of the HSE Management System process, as it would function at
the Group Company or facility level. The term “facility” can refer to either a single facility,
such as a worksite or a production unit; gas plant, port or it can refer to a set of similar
facilities, aggregated together.
CONTINUOUS IMPROVEMENT CYCLE
Policy
Visions, Missions, Values
Elements and expectations
Laws, regulations
Codes & Practice
Management review set HSE
business objectives
Audits
Measure results
Self Assess
Continuous
Improvement
Share best practice
Develop Plans
Allocate resources
Implement plans
Develop Procedures
Diagram 1
As shown at the top of Diagram 1, HSE policies provide the basic input for the HSE Vision,
Mission and Values statement and for the Elements and Expectations of the HSEMS. Legal
requirements define the regulatory boundaries in which the Group Companies operates.
Facility management reviews its HSE performance and the requirements of the HSEMS and
develops a set of HSE Business Objectives to improve HSE performance, which should be
integrated with the overall business objective process. To facilitate this process, the
business planning cycle should incorporate guidelines requesting a brief discussion of the
overall HSE strategy and HSE objectives.
Once HSE Business Objectives have been set, a Self-Assessment should be conducted.
Since compliance with legal requirements, Guidelines and Codes of Practice are a critical
part of the HSEMS; the Self-Assessment should include a careful review of these
requirements and whether they are being met by the facility. The review should also
examine the Systems in place to ensure that such requirements are identified and kept upto-date.
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Any Expectation, which is not being met by existing Systems, Programs and Procedures,
constitutes a Gap. In evaluating whether a Gap exists, it is important to consider the
documentation and review requirements in the HSEMS. Clear assignment of responsibility,
provision of adequate resources and documentation are required for all Systems, Programs
and Procedures. In addition, Systems must include provisions for measuring results and for
management review.
At the completion of the Self-Assessment, the facility may have a list of Gaps, which require
filling. These Gaps should be prioritised, with Gaps which represent a threat to health,
safety or the environment, or non-compliance with laws, regulations and Codes of Practice,
having immediate priority, while Gaps which are caused by lack of proper documentation or
management review have lower priority.
Line Management should then develop its HSE plans, taking into account and establishing a
balance between the following three considerations:



3.5.
Filling Gaps in priority order
Seeking opportunities to reduce HSE cost without compromising HSE performance
Capturing operations, production and marketing opportunities created by improved HSE
performance
Implementing HSE Plans:
Once the HSE Business Objectives have been established, Management personnel should
develop specific plans including targets and timetables to achieve those objectives. As part
of this process, Key Performance Indicators (KPI's) can be identified to help the facility track
its performance. Resources should then be allocated, Systems, Programs and Procedures
developed, and the plans implemented.
Periodically operations personnel should measure the results of HSE programs and
compare them with the targets set for those programs. Management should then review:



The results of these measurements
Findings of self assessments and independent audits of the HSEMS (discussed in
section 3.7)
Any other pertinent information, such as changes in HSE laws, regulations and codes of
practice, business conditions or incentives for exceeding the expectations of the HSEMS
HSE targets should be adjusted as necessary. Any capital requirements generated by these
new targets are to be integrated into the business objectives for that facility. The adjustment
of HSE targets ends one continuous improvement cycle and begins the next.
3.6.
Improvement Incentives:
Evaluation of the incentives to improve HSE should be an on-going process. These
incentives can include:







Reduced accidents
Reduced emissions, effluents and waste
Lower cost
Improved reliability
Reduced potential liability
Improved reputation with regulators, the public and customers
Enhancement of employee pride
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In some cases it may be possible to quantify an economic incentive for exceeding the
Expectations of the HSEMS by comparing The Price Of non-conformance (PONC) with the
Price Of Conformance (POC). Examples of PONC include the costs of cleaning up spills,
repairing the damage caused by accidents, carrying out incident investigations, dealing with
the greater regulatory or public scrutiny which results from a poor performance record, etc.
Examples of POC include the costs of additional control equipment, additional staff,
additional training, etc. If PONC is greater than POC, an economic incentive may exist for
exceeding Expectations.
As part of its consideration of continuous improvement, management should evaluate
incentives for obtaining ISO 9000 and ISO14000 and/or similar certifications. If such
incentives exist, the facility will be required to implement a document control system and
other appropriate procedures to meet certification requirements. Facilities, which do not find
incentives for ISO standards or similar certifications, should consider whether there are
incentives for establishing document control systems independent of certification.
3.7.
HSE Management System Audits:
SERIOUS SERVICES shall establish and maintain an HSE Audit Program to determine the
effectiveness of the HSEMS in fulfilling Company HSE policies and overall business
objectives. HSE performance, assessed by this Audit Program, will be reviewed with Group
Company Management. Conducting HSEMS Audits will be the responsibility of the
SERIOUS SERVICES HSE focal point, who will report annually to Senior Management on
HSEMS performance.
A fundamental principle of Company's approach to HSE auditing is recognition of the prime
importance of periodic HSE Self-Assessments at the facility or business unit level. Such
Self-Assessment is an essential tool for setting objectives and sustaining continuous
improvement in HSE processes, HSE results and business performance and should be
conducted on a regular schedule. Any finding of
non-compliance with legal requirements or non-conformance with the Expectations of the
HSEMS should be documented, and Action Plans developed to correct the situation. A
business unit should carry out a Self-Assessment prior to an independent audit directed by
SERIOUS SERVICES or Company Internal Auditors.
Independent HSE audits will be conducted on a periodic basis as directed by SERIOUS
SERVICES Management Committee and/or Internal Audit staff to verify compliance with
applicable legal requirements, to ensure conformance with the Expectations of the HSEMS
and to confirm the effectiveness of the facility or business unit's Self-Assessments Group
Companies will develop and maintain a written HSE audit protocol based on selfassessment, and consistent with state-of-the-art criteria for use in carrying out independent
HSE audits. These audit protocols will be document-controlled and may serve as guidance
for the development of self-assessments and audit protocols for use by facility staff.
SERIOUS SERVICES management Committee will ensure that directed auditors use the
HSE audit protocol to develop an understanding of Group Company HSEMS. The audit
team will also assess the effectiveness of the Management System by reviewing relevant
documentation, inspecting operating sites and facilities, and interviewing employees and
contractors.
Audits will be scheduled on the basis of the strategic importance of the business activity
concerned, considering such factors as risk, environmental sensitivity, the results of previous
HSE audits, and the HSE performance of the facility or business unit.
Audit findings will be recorded and reviewed with local Line Management at the conclusion
of the audit. Subsequently, audit findings and recommendations must be documented and
reported to those Senior Line Managers responsible for the activity and/or area audited. The
responsible Line Managers must develop an Action Plan to address audit findings and
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recommendations. For self-audits, the Senior Line Manager will be responsible to
communicate annually a summary of the audit results and the success of the corrective
Action Plan implementation through line channels to the SERIOUS SERVICES Management
Committee/ appointed Audit Manager.
The Group Companies will develop and maintain an HSE audit system to track the status of
HSE audit findings and recommendations to ensure that timely follow-up action is
implemented and to facilitate and document the follow-up process. The SERIOUS
SERVICES Committee will maintain through Internal Audit an HSE audit database to track
the status of HSE audit findings, recommendations and implementation.
The SERIOUS SERVICES Committee appointed Audit Manager shall, in conjunction with
SERIOUS SERVICES, ensure that independent HSE audits are led by personnel who:

Have professional experience and a thorough understanding of the activity, area and
business sector being audited

Have been trained in quality auditing principles with a particular focus on HSE systems,
programs and procedures
Personnel to serve on the SERIOUS SERVICES audit teams will be drawn on an ad hoc
basis from various departments within the Organisation as needed to meet audit objectives
and provide HSE training opportunities for Group Company staff. Contractors may also be
used to staff audit teams.
3.8.
Management Review:
Group Company Management will review the HSEMS at least biennially to ensure its
continuing suitability and effectiveness. The review shall be documented.
Management Review must address the HSE performance of facilities, the commitment to
continuous improvement in HSE performance and the status of HSE audit findings. The
Management Review must also address the potential need for change in SERIOUS
SERVICES HSE policies or in Group Company HSE Systems and Objectives in light of
emerging HSE trends and changes in the business.
3.9.
Communications AND Information Sharing:
Communications and information sharing are critical to the success of the HSEMS.
Communication is specifically required:


With employees, government agencies,
customers, communities, and the public
Between facilities and units at the same
level within a Group Company and with
their counterparts in the rest of the
organisation
7
The Expectations of the HSEMS address the
first type of communication and information
sharing. The requirements for communication
between various levels of the management on
HSE matters are the same as the
communication requirements for other aspects
of our business.
However, the HSEMS creates new opportunities and new incentives to communicate and
share information horizontally throughout the Group Companies. By creating a common set
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of requirements for operations, the HSEMS facilitates the sharing of HSE Systems,
Programs and Procedures. The emphasis that the HSEMS places on continuous
improvements should create an even greater incentive for this information sharing.
SERIOUS SERVICES will maintain a “Library” of HSE Systems, Programs and Procedures,
to facilitate sharing of “Best Practices” across all of SERIOUS SERVICES.
DEVELOPMENT AND APPLICATION GUIDELINES
Author:
These Guidelines have been styled by HSE Partenaire in line with Health and Safety Executive
document HS (G) 65 and after those principles proposed by the E&P Forum. We acknowledge the work
performed by the OGP companies especially those represented in The E&P Forum Safety, Health and
Personnel Competence and Environmental Quality Committees.
This same basic structure has been adopted by the International Standards Organisation for the
Environmental Management System (EMS) Standard Series 14000 (ISO 14000) and was used for the
ISO 9000 standard services setting forth the Safety Management System (SMS)
INTRODUCTION
1.
BACKGROUND:
There is wide recognition of the benefits of objective or goal-setting approaches to safety. This is a
fundamental principle of British Standard 5750 (BS 5750) and the SMS approach which draws on
the management principles of the International Standard on Quality Systems, ISO 9000. Similarly,
environmental aspects are subject to extensive regulation and Environmental Management Systems
(EMS) (BS 7750 and ISO 14000) are used to control and manage environmental impacts. Further,
BS 8800, ISO 18000 Occupational Health and Safety Management System, has been implemented
to include occupational health into this overall management scheme.
Although there are differences in the detailed handling of Health, Safety and Environmental Issues,
safety and environmental management are converging towards the systems model of ISO 9000. It is
upon the ISO 9000 system that ISO 14000 builds Environmental Management Systems and 18000
for Occupational Health and Safety.
The requirements of health, safety and environmental protection are not always in harmony. For
example, measures necessary to safeguard personnel in emergencies may have adverse
environmental effects, and vice versa. However, joint consideration of health and safety and
environmental matters provides a framework within which such issues can be resolved, and an
appropriate balance struck.
2.
PURPOSE AND SCOPE:
These Health, Safety and Environmental Management System Guidelines are designed to:





Cover relevant Health, Safety and Environment (HSE) issues in a single document
Be adaptable to different types of operations
Recognise, and be applicable to, the role of contractors and sub-contractors
Facilitate operation within the framework of statutory requirements
Facilitate evaluation of operations to international standards
These Guidelines describe the main elements necessary to develop, implement and maintain a
Health, Safety and Environmental Management System (HSEMS). They do not dictate specific
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performance requirements, but instead allow each Group Company to set Policies and Objectives
taking into account information about the significant health and safety hazards and environmental
effects of their operations.
The Guidelines are templates for ourselves and our contractors that help assure us and others (such
as government agencies, neighbours, partners, clients, insurers and the public) of compliance with
stated HSE policies within an objective-setting management system. Furthermore, the guidelines
are intended to build upon existing sound, workable and effective company systems and practices.
The HSE criticality of a given operation or situation dictates whether it warrants a formally
documented and controlled procedure. In many instances the existing company practices will be
less formal but nevertheless fully acceptable. Assuring the suitability of all aspects of the HSEMS
remains the responsibility of each Group Company and facility. These Guidelines should be read in
the context and spirit of self-regulation.
3. The Health Safety and Environmental Management System Model
The model Health, Safety and Environmental Management System that forms the basis of these
Guidelines is shown schematically in Diagram 2. Although this indicates a sequence of the HSEMS
elements, many of the stages will in practice be addressed at the same time or revisited at different
times. Likewise, this is only one depiction of the interrelation of these elements.
The HSEMS is not intended to be a stand-alone exercise. It is to be merged into and become an
integral part of the overall management system.
THE MODEL
Leadership & Commitment
Policy & Strategic Objectives
Organisation & Resources
Audit & Review
Hazard & Risk Management
Planning
Implementation
Diagram 2
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4.
STRUCTURE OF THE DOCUMENT:
The SERIOUS SERVICES HSEMS GUIDE has two main sections: ‘Guidelines’ and ‘Supplementary
Information’. The Guidelines describe the elements of the HSEMS model and their interrelationships. These elements may also be thought of as ‘performance standards’. [This term
should not however, be confused with ‘performance criteria’, which are lower-level specifications for
the performance of operations.]
The Supplementary section contains additional advisory material under the same headings,
including examples of the manner in which the Guidelines may be applied. The sections are
numbered as in the Guidelines, but with the prefix ‘S’.
5.
TERMINOLOGY:
Particular attention should be paid to the definition and usage in these Guidelines of the terms ‘risk’,
‘hazard’, ‘performance criteria’, ‘audit’ and ‘review’. References in the Guidelines to a ‘Company’
may be taken to refer to the Renaissance, Group Companies, facilities, contractors, and other
operations under the purview of Renaissance.
EXECUTIVE SUMMARY OF THE HSEMS MODEL
KEY ELEMENTS OF THE HSEMS MODEL:
The Guidelines describe a management system, shown in Diagram 2 of this section, for setting and
implementing Company Policy and Objectives on Health, Safety and the Environment. Key elements of the
HSEMS are shown in the table below.
HSEMS Element
Addressing
Leadership and commitment
Top-down commitment and culture, essential to the success of
the system.
Policy and strategic objectives
Company intentions, principles of action and aspirations with
respect to health, safety and environment.
Organisation, resources and
documentation
Organisation of people, resources and documentation for sound
HSE performance.
Evaluation and risk management
Identification and evaluation of HSE risks, for activities, products
and services, and development of risk reduction measures.
Planning
Planning the conduct of work activities, including planning for
changes and emergency response.
Implementation and monitoring
Performance and monitoring of activities, and how corrective
action is to be taken when necessary.
Auditing and reviewing
Periodic assessments of system performance, effectiveness and
fundamental suitability.
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4.
LEADERSHIP AND COMMITMENT:
This section addresses the top - down commitment and culture necessary for the success of an HSEMS
system
Leadership & Commitment
Policy & Strategic Objectives
Organisation & Resources
Audit & Review
Hazard & Risk Management
Planning
Diagram 3
Implementation
Senior Management must provide strong, visible leadership and commitment, and ensure that this
commitment is translated into the necessary resources to develop, operate and maintain the HSEMS
and to attain the Policy and Strategic Objectives. Management should ensure that full account is
taken of HSE Policy requirements and should provide support for local actions taken to protect
health, safety and the environment.
SERIOUS SERVICES must create and sustain a culture that supports the HSEMS, based on:





Belief in the company desire to improve HSE performance
Motivation to improve personal HSE performance
Acceptance of individual responsibility and accountability for HSE performance
Participation and involvement at all levels in HSEMS development
Commitment to an effective HSEMS
Employees of both SERIOUS SERVICES and its contractors must be involved in the creation and
maintenance of a culture that supports HSEMS.
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5.
POLICY AND STRATEGIC OBJECTIVES:
This section
addresses Company
intentions, principles
of action and
aspirations with
respect to health,
safety and
environment and the
aim of improved
HSE performance
Leadership & Commitment
Policy
&
Objectives
Strategic
Organisation & Resources
Audit & Review
Hazard & Risk Management
Planning
Implementation
Diagram 4
Company management will define and document its HSE Policies and Strategic Objectives and
ensure that they:










Are consistent with those of SERIOUS SERVICES
Are relevant to its activities, products and services, and their effects on HSE
Are consistent with other policies
Have equal importance with other policies and objectives
Are implemented and maintained at all organisational levels
Are available to SERIOUS SERVICES, government agencies and the public
Commit the company to meet or exceed all relevant regulatory and legislative requirements
Apply responsible standards of its own where laws and regulations do not exist
Commit to reduce the risks and hazards to health, safety and the environment of activities,
products and services to levels which are as low as reasonably practicable
Provide for the setting of HSE objectives that commit continuous efforts to improve HSE
performance
Strategic HSE Objectives will be established and periodically reviewed. Such objectives will be
consistent with both SERIOUS SERVICES and the company's policy and reflect the activities,
relevant HSE hazards and effects, operational and business requirements, regulations and the views
of employees, contractors and customers.
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6.
ORGANISATION, RESOURCES AND DOCUMENTATION:
This section addresses the organisation of people, resources and documentation for sound HSE
performance
Leadership & Commitment
Policy
&
Objectives
Strategic
Organisation & Resources
Audit & Review
Hazard & Risk Management
Planning
Implementation
Diagram 5
6.1.
Organisational Structure and Responsibilities:
Successful handling of HSE matters is a line responsibility, requiring the active participation
of all levels of management and supervision; this should be reflected in the organisational
structure and allocation of resources.
The company will define, document and communicate - with the aid of organisational
diagrams where appropriate - the roles, responsibilities, authorities, accountabilities and
inter-relations necessary to implement the HSEMS, including but not limited to:







Provision of resources and personnel for HSEMS development and implementation
Initiation of action to ensure compliance with HSE Policy
Acquisition, interpretation and provision of information on HSE matters
Identification and recording of corrective actions and opportunities to improve HSE
performance
Recommendation, initiation or provision of mechanisms for improvement, and
verification of their implementation
Control of activities while corrective actions are being implemented
Control of emergency situations
It will be stressed to all employees their individual and collective responsibility for HSE
performance. The company will also ensure that personnel are competent (see section 6.4)
and have the necessary authority and resources to perform their duties effectively.
The organisational structure and allocation of responsibilities will reflect the responsibility of
line managers at all levels for developing, implementing and maintaining the HSEMS in their
particular areas. The structure should describe the relationships between:

Different operating units or facilities
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


Operating and supporting services (whether the services are provided on the same
facility or from a larger corporate organisation)
Employees and contractors
Partners in joint activities
6.2.
Management Representative(s):
Management representative(s) will be assigned responsibility, authority and accountability
for co-ordinating implementation and maintenance of the HSEMS. The representative(s) will
be accountable to senior Group Company, management. However, the appointment(s)
should not reduce the responsibility of individual line managers for implementing the HSEMS
in their particular areas.
6.3.
Resources:
Senior management will allocate sufficient resources to ensure the effective operation of the
HSEMS, taking account of advice from the management representative(s), line management
and HSE specialists. Resource allocation should be reviewed regularly as part of the review
of the HSEMS (see section 7.2), of management of change (see section 5.4) and of risk
management (See section 4).
6.4.
Competence:
6.4.1.
General:
Procedures will be maintained for ensuring that personnel performing specific
assigned HSE-critical activities and tasks are competent on the basis of appropriate:



Personal abilities
Skills developed through experience
Acquired knowledge
Systems for competence assurance should apply both to initial recruitment and to
selection for new activities, and to both staff and contractors. The continuing
competence of personnel to perform their duties should be regularly reviewed and
assessed, including appropriate consideration of personal development and training
required to achieve competence for changing activities and technologies (see
section 3.4.2). Procedures for competence assurance include, among others:




Systematic analysis of requirements for tasks
Assessment of individuals' performance against defined criteria
Documented evidence of individual competence
Programs for periodic re-assessment
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Identify manner in which tasks are to be performed
Identify competencies (abilities/skills/knowledge)
Select appropriate staff
Provide training if necessary
Review performance
Diagram 6
6.4.2.
Training:
The company will maintain procedures to ensure and increase competence through
identification of training needs and provision of appropriate training for all personnel.
Training must be sufficient to ensure achievement of the company's policy and
objectives, and meet or exceed that required by legislation and regulations.
Appropriate records of training should be maintained (see section 6.3) and refresher
training scheduled as required.
Diagram 7
Consider tasks and individuals
Identify type/extent/frequency of training needed
Prepare training course/material
Record training conducted
Obtain participants feedback
Evaluate effectiveness
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Systems to monitor the effectiveness of training programs and to introduce
improvements where necessary should be developed.
6.5.
6.6.
Contractors:
Procedures must be developed to ensure contractors operate a management system that is
consistent with the requirements and provisions of Policy and are compatible with the
HSEMS of the company to which it is providing services. Procedures should facilitate
interfacing of contractors' activities with those of the company and with those of other
contractors, as appropriate. [This may be achieved by means of a specific interface
document between company and contractor so that any differences may be resolved, and
procedures agreed, before work commences]. Particular attention should be paid to the
following:

Selection of contractors, including (among other considerations) specific assessment of
their HSE policy, practices and performance and the adequacy of their HSEMS,
commensurate with the risks associated with the services to be provided

Effective communication (see section 3.6) of the key elements of the company's
HSEMS, and of the standards of worker and environmental protection expected from the
contractor, including agreed HSE objectives and performance criteria

Sharing by company and contractor of relevant information which may impact on the
HSE performance of either

The requirement that each contractor has an effective and relevant training program
which includes records and procedures for assessing the suitability of staff or a
particular individual and the need for further training

Definition of methods for monitoring and assessing contractor performance against
agreed HSE objectives and performance criteria
Communication:
Procedures are to be developed to ensure that company employees and those of
contractors and partners, at all levels, are aware of the:

Importance of compliance with the HSE Policy and Objectives, and their individual roles
and responsibilities in achieving it

HSE risks and hazards of their work activities and the preventative and mitigation
measures (see section 4) and emergency response procedures that have been
established (see section 5.5)

Potential consequences of departure from agreed operating procedures

Mechanisms for suggesting to management improvements in the procedures by which
they and others operate
Maintaining means of external communication in times of emergency is especially important
and special contingency arrangements should be in place (see section 5.5).
The company should maintain procedures for communication of HSE information, consistent
with its policy and with applicable legal requirements. The company should, while protecting
confidential information, make available its HSE experience to employees, contractors,
customers and other companies engaged in similar activities to facilitate improvements in
industry HSE performance.
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Customers
Regulators
Shareholders
Media
Banks
C O M PANY
Neighbours
Management representatives
Insurers
All employees
Interest
Groups
Emergency
Services
Renaissance
Diagram 8
Suppliers
Contractors
Procedures should be developed for receiving and responding to communications from
employees, contractors, customers, government agencies and the public concerning HSE
performance and management. Community awareness and consultation programs will be
maintained where appropriate. Methods to measure the effectiveness of these
communication procedures should be developed.
6.7.
Documentation and its control:
6.7.1.
HSEMS Documentation:
The Company will maintain controlled documentation to:








Record the HSE policy, objectives and plans
Record and communicate key roles and responsibilities
Describe HSEMS elements and their interactions
Cross-reference related documentation and describe links with other aspects of
the overall management system
Record the results of HSE evaluation and risk management
Record relevant legal requirements
Record, where necessary, procedures and work instructions for key activities
and tasks
Describe emergency plans and responsibilities, and the means of responding to
incidents and potential emergency situations
Such documentation will cover:



6.7.2.
SERIOUS SERVICES
Individual functions and operations
Contractors and partners
Document Control:
Procedures for controlling HSEMS documents will ensure that:




They can be identified with the appropriate company, unit or activity
They are periodically reviewed, revised as necessary and approved for
adequacy by authorised personnel prior to issue
Current versions are available at those locations where they are needed
When obsolete, they are promptly removed from all points of issue and points of
use
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Documentation will be legible, (with dates of revision), readily identifiable, numbered
(with a version number), maintained in an orderly manner and retained for a
specified period. Policies and responsibilities will be established for the modification
of documents, and their availability to employees, contractors, government agencies
and the public. Documentation may be made available on electronic media but at
least one printed copy shall be available and easily accessible at major facilities.
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7.
EVALUATION AND RISK MANAGEMENT:
Risk is present in all human endeavours. This section addresses the identification of HSE hazards and
evaluation of HSE risks, for all activities, products and services, and development of measures to reduce
these risks. The essential steps of Hazard Management are shown in diagram 10
Leadership & Commitment
Policy & Strategic Objectives
Organisation & Resources
Audit & Review
Hazard & Risk Management
Planning
Implementation
Diagram 9
7.1.
Hazard Management:
Risk reduction is related to the reduction of hazards and is itself a TQM process as depicted
below. Hazards must be identified and their possible effects evaluated. This allows the
proper operations precautions or engineering design out steps to be taken to prevent
hazards. However, when an incident does occur damage mitigation and recovery must be
addressed through pre-planned procedures
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THE ESSENTIAL STEPS OF HAZARD MANAGEMENT
Evaluate
Identify
Prevent
Recover
Diagram 10
Mitigate
7.2.
Identification of hazards and effects:
Procedures will be developed to identify systematically the hazards and effects, which may
affect or arise from operations and activities, and from the materials, which are used or
encountered in them. The scope of the identification should cover activities from project
inception through to abandonment and restoration of sites. The concept being to “design
out” HSE possible problems from day one.
Identify hazards and effects
Establish screening criteria
Identify
applicable
statutory
requirements
Establish hazards and effects
significant hazards and effects and statutory requirements
Set detailed objectives and performance criteria
Identify and evaluate risk reduction measures
Diagram 11
Implement selected risk reduction measures
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This includes consideration of:


Planning, construction and commissioning (i.e., asset acquisition, development and
improvement activities)
Routine and non-routine operating conditions, including shut-down, maintenance and
start-up
Incidents and potential emergency situations, including those arising from:

Product/material failures

Structural failure

Climatic, geophysical and other external natural events

Human factors including breakdowns in the HSEMS


Decommissioning, abandonment, dismantling, disposal and restoration
Potential hazards and effects associated with past activities

Personnel at all organisational levels should be appropriately involved in the identification of
hazards and effects.
7.3.
Evaluation:
Procedures will be developed to evaluate (assess) risks and effects from identified hazards
against screening criteria, taking account of probabilities of occurrence and severity of
consequences for:




People
Environment
Assets
Reputation
It should be noted that any evaluation technique provides results which themselves may be
subject to a range of uncertainties. Therefore, formal risk evaluation techniques will be used
in conjunction with the judgement of experienced personnel. Where appropriate, advice of
regulators and surrounding community should also be considered.
Risk evaluation should:
 Include effects of activities, products and services
 Address effects and risks arising from both human and hardware factors
 Solicit input from personnel directly involved with the risk area
 Be conducted by qualified and competent personnel
 Be conducted according to appropriate and documented methods
 Be updated at specified intervals
Evaluation of health and safety risks and effects should include, where appropriate,
consideration of:





Fire and explosion
Impacts and collisions
Drowning, asphyxiation and electrocution
Chronic and acute exposure to chemical, physical and biological agents
Ergonomic factors
Evaluation of acute and chronic environmental effects should include, where appropriate,
consideration of:
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





Controlled and uncontrolled emissions of matter and energy to land, water and the
atmosphere
Generation and disposal of solid and other wastes
Use of land, water, fuels and energy, and other natural resources
Noise, odour, dust, vibration
Effects on specific parts of the environment including ecosystems
Effects on archaeological and cultural sites and artefacts, natural and conservation
areas and sensitive marine areas.
7.4.
Recording of hazards and effects:
The company will maintain procedures to document those hazards and effects (chronic and
acute) identified as significant in relation to health, safety and the environment, outlining the
measures in place to reduce them (see sections 4.6) and identifying the relevant HSE critical systems and procedures.
7.5.
Strategy Requirements:
The company should maintain procedures to record statutory requirements and codes
applicable to the HSE aspects of its operations, products and services and to ensure
compliance with such requirements.
7.6.
Objectives and Performance Criteria:
The company will maintain procedures to establish detailed HSE objectives and
performance criteria at relevant levels.
Such objective and performance criteria should be developed in the light of policy, strategic
HSE objectives, HSE risks, and operational and business needs. They should be quantified,
wherever practicable and identified with defined time scales while being realistic and
achievable.
As a follow-up to risk evaluation (see section 4.3), the company should develop procedures
to set performance criteria for HSE - critical activities and tasks, which stipulate in writing the
acceptable standard for their performance. It should also, at specified intervals, review the
continuing relevance and suitability of the criteria.
7.7.
Risk Reduction Measures:
The company will have procedures to select, evaluate and implement measures to reduce
risks and effects. Risk reduction measures include both those to prevent incidents (i.e.,
reducing the probability of occurrence) and to mitigate chronic and acute effects (i.e.,
reducing the consequences). Preventive measures such as ensuring asset integrity (see
section 5.2) should be emphasised wherever practicable. Mitigation measures should
include steps to prevent escalation of developing abnormal situations, lessen adverse HSE
effects and ensure emergency response measures for recovery (see section 5.5). Effective
risk reduction measures and follow-up require visible commitment of management and onsite supervision, as well as the understanding and ownership of operations personnel.
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7.8.
Implementation:
In all cases consideration will be given to reducing risk to a level deemed ‘As Low As
Reasonably Practicable’ (ALARP) reflecting among other factors, local conditions and
circumstances, the balance of cost and benefits and the current state of scientific and
technical knowledge.
Procedures are needed to:






Identify prevention and mitigation measures for particular activities, products and
services which pose potential HSE risks
Re-appraise activities to ensure that the measures proposed do reduce risks, or enable
relevant objectives to be met
Implement, document and communicate to key personnel interim and permanent risk
reduction measures, and monitor their activities
Develop relevant measures such as plans for emergency response (section 5.5) to
recover from incidents and mitigate their effects
Identify hazards arising from risk prevention and mitigation and recovery measures
Evaluate the tolerability of consequent risks and effects against the company screening
criteria
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8.
PLANNING:
This section addresses the firm planning of work activities, including the risk reduction measures (selected
through the evaluation and risk management process). This includes planning for existing operations,
managing change and developing emergency response measures
Leadership & Commitment
Policy & Strategic Objectives
Organisation & Resources
Audit & Review
Hazard & Risk Management
Planning
Implementation
Diagram 12
8.1.
General:
There must be within overall work programs, plans for achieving HSE objectives and
performance criteria. These plans should include:









8.2.
A clear description of the objectives
Designation of responsibility for setting and achieving objectives and performance
criteria at each relevant function and level of the organisation
The means by which they are to be achieved
Resource requirements
Time scales for implementation
Programs for motivating and encouraging personnel toward a suitable HSE culture
Mechanisms to provide feedback to personnel on HSE performance
Processes to recognise good personal and team HSE performance (e.g., safety award
schemes)
Mechanism for evaluation and follow-up
Asset Integrity:
Procedures must be in place to ensure that HSE - critical facilities and equipment that the
company designs, constructs, procures, operates, maintains and/or inspects are suitable for
the required purpose and comply with defined criteria. Pre-procurement and preconstruction assessment of new facilities and equipment must include explicit assessment of
appropriateness to meet HSE requirements and should emphasise design as the best
preventive measures to reduce risk and adverse HSE effects.
Procedures and systems for ensuring asset integrity must address (among other factors)
structural integrity, process containment, ignition control and systems for detection,
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shutdown, emergency response, life saving, exposure reduction and environmental
protection.
Deviation from approved design practices and standards are permitted only after review and
approval by designated personnel and/or authorities (as appropriate). The rationale for the
deviation should be documented.
8.3.
Procedures and Work Instructions:
8.3.1.
Developing Procedures:
Activities for which the absence of written procedures could result in infringement of
HSE policy, breaches of legal requirements, performance criteria, Guidelines, or
Codes of Practice should be identified. Documented procedures or standards
should be prepared for such activities, defining how they are to be conducted whether by the company's own employees, or by others acting on its behalf - to
ensure technical integrity and to transfer knowledge effectively.
State written procedures simply, unambiguously and understandably, and indicate
the person's responsible, methods to be used and, where appropriate, performance
standards and criteria to be satisfied.
Procedures are required for procurement and contracted activities, to ensure that
suppliers and those acting on the company's behalf comply with the company's
policy requirements that relate to them.
8.3.2.
8.4.
Issuing Work Instructions:
Work instructions define the manner of conducting tasks at the work-site level,
whether conducted by our own employees or by others acting on our behalf. In the
case of HSE - critical tasks, which have the potential for adverse HSE
consequences if incorrectly performed, these work instructions should be
documented and communicated to relevant personnel.
Management of Change:
Procedures must be in place for planning and
controlling changes, both permanent and temporary, in
people, plant, processes and procedures, to avoid
adverse HSE consequences.
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The procedures must be suitable to address the HSE issues involved, according to the
nature of the changes and their potential consequences, and should address:




Identification and documentation of the proposed change and its implementation
Responsibility for reviewing and recording the potential HSE hazards from the change or
its implementation
Documentation of the agreed change and implementation procedure, including:

Measures to identify HSE hazards and to assess and reduce risks and effects

Communication and training requirements

Time limits, if any

Verification and monitoring requirements

Acceptance criteria and action to be taken if breached
Authority for approval to implement the proposed change
Procedures will include how new, amended or revised legal requirements will be assessed
and incorporated in the HSEMS.
Separate plans should be established for the HSE management of new operations (relating,
for example, to acquisitions, developments, divestments, products, services or processes),
or of modified operations where the modification introduces significantly different HSE
concerns. These separate plans should define at least:





8.5.
HSE objectives to be attained
Mechanisms for their achievement
Resource requirements to achieve HSE objectives
Procedures for dealing with changes and modifications as projects proceed
Corrective mechanisms to be employed should the need arise, how they will be
activated and how their adequacy can be measured
Contingency and Emergency Planning:
Procedures will be devised to identify foreseeable emergencies by systematic review and
analysis. A record of such identified potential emergencies should be made, and updated at
appropriate intervals in order to ensure effective response to them.
The company should develop, document and
maintain plans for responding to these potential
emergencies, and communicate such plans to:





Command and control personnel
Employees and contractors who may be
affected
Emergency services
Local government units
Others likely to be impacted
10
The emergency plans should cover:





Organisation, responsibilities, authorities and procedures for emergency response and
diLLCter control, including the maintenance of internal and external communications
Systems and procedures for providing personnel refuge, evacuation, rescue and
medical treatment
Systems and procedures for preventing, mitigating and monitoring environmental effects
of emergency actions
Procedures for communicating with authorities, relatives and other relevant parties
Systems and procedures for mobilising company equipment, facilities and personnel
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

Arrangements and procedures for mobilising third party resources for emergency
support
Arrangements for training response teams and for testing the emergency systems and
procedures
To assess the effectiveness of response plans, procedures must be maintained to test
emergency plans by scenario drills and other suitable means, at appropriate intervals, and to
revise the response plans as necessary in the light of the experience gained.
Procedures must be in place for the periodic assessment of emergency equipment needs
and the maintenance of such equipment in a ready state.
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9.
IMPLEMENTATION:
This section addresses how activities are to be performed and monitored and how corrective action is to be
taken when necessary.
Leadership & Commitment
Policy & Strategic Objectives
Organisation & Resources
Audit & Review
Hazard & Risk Management
Planning
Implementation
Diagram 13
9.1.
Activities and Tasks:
Activities and tasks should be conducted according to procedures and work instructions
developed at the planning stage or earlier, in accordance with HSE policy:



At senior management level, the development of strategic objectives and high level
planning activities are to be conducted with due regard for the HSE policy.
At supervisory and management level, written directions regarding activities (which
typically involve many tasks) will normally take the form of plans and procedures.
At the work-site level, written directions regarding tasks will normally be in the form of
work instructions, issued in accordance with defined safe systems of work (e.g., permits
to work, simultaneous operations procedures, lock-off and tag-out procedures, manuals
of permitted operations, etc.).
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Management is to ensure, and be responsible for, the conduct and verification of activities
and tasks according to relevant procedures. This responsibility and commitment of
management to the implementation of policies and plans includes, among other duties,
ensuring that HSE objectives are met and that performance criteria and control limits are not
breached. Management will ensure the continuing adequacy of the HSE performance of the
company through monitoring and review activities (see section 6.2).
9.2.
Monitoring:
Procedures are to be in place for monitoring relevant aspects of HSE performance and for
establishing and maintaining records of the results. For each relevant activity or area, at
least:







Identify and document the monitoring information to be obtained, and specify the
accuracy required of results
Specify and document monitoring procedures, locations and frequencies of
measurement
Establish, document and maintain measurement quality control procedures
Establish and document procedures for data handling and interpretation
Establish and document actions to be taken when results breach performance criteria
(see sections 4.4, 4.5 and 6.4)
Assess and document the validity of affected data when monitoring systems are found to
be malfunctioning and/or sampling procedures are not conducted properly
Safeguard measurement systems from unauthorised adjustments, damage or tampering
Procedures are required for both active and reactive monitoring. Active monitoring provides
information in the absence of any incident, ill health or damage to the receiving environment.
It includes checking that HSEMS requirements (e.g., procedures) are being complied with,
and that objectives and performance criteria are met. Reactive monitoring provides
information on incidents (including near-miss incidents, ill health or environmental damage)
that has occurred and provides insights into the means of preventing similar incidents in the
future. These insights become inputs to HSE planning.
9.3.
Records:
A system of records should be maintained in order to demonstrate the extent of compliance
with HSE policy and its requirements, and to record the extent to which planned objectives
and performance criteria have been met.
There must be procedures to ensure the integrity, accessibility and control of such records.
This includes relevant contractor and procurement records, the results of audits and reviews
(see section 7), training records (see section 3.4.2) and employee medical records.
The retention times of records should be established and recorded, and procedures must be
maintained regarding their availability and confidentiality.
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9.4.
Non-compliance and Corrective Action:
Responsibility and authority will be defined for initiating investigation and corrective action in
the event of non-compliance with specified requirements relating to the HSEMS, its
operation or its results. Situations of non-compliance may be identified by the monitoring
program, through communications from employees, contractors, customers, government
agencies or the public, or from investigations of incidents (see section 6.5 and 6.6).
Procedures will be developed for investigation and corrective action. The procedure should:






Notify the relevant parties
Determine the causation sequence and likely root cause
Establish a plan of action or an improvement plan
Initiate preventive actions commensurate with the nature of the non-compliance
Apply controls to ensure that any preventive actions taken are effective
Revise procedures to incorporate actions to prevent recurrence, communicate changes
to relevant personnel and implement them
Determine the causes
Plan action
Initiate preventive actions
Apply controls
Diagram 14
Revise procedures and communicate changes
9.5.
Inci
dent Reporting:
Procedures will be maintained for the internal recording and reporting of incidents which
affected, or could have affected, HSE performance, so that the relevant lessons can be
learned and appropriate actions taken (see section 6.6).
There should be a defined mechanism for the reporting of incidents to government agencies
to the extent required by law or to such greater extent as the policy of the company on
external communication may require. Likewise, mechanisms should be maintained for
communication to employees, partners, the media and public.
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9.6.
Incident Follow-up:
Both the immediate circumstances of the incident and the underlying HSEMS weaknesses,
which caused it, should be identified to enable judgements to be made by those responsible
for authorising the necessary follow-up action.
The mechanism and responsibilities for follow-up of incidents must be clearly defined. The
mechanism should be broadly similar to the procedures for implementing corrective action in
cases of non-compliance with the HSEMS (see section 6.4).
The defined responsibilities for follow-up of an incident should be appropriate to the severity
of its real or potential consequences.
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10.
AUDIT AND REVIEW:
This section addresses the periodic assessment of system performance, effectiveness and inherent
suitability
Leadership & Commitment
Policy & Strategic Objectives
Organisation & Resources
Audit & Review
Hazard & Risk Management
Planning
Implementation
Diagram 15
10.1.
Audit:
Audits will be performed as a normal part of business control in order to determine:




Whether or not HSEMS Elements and activities conform to planned arrangements, and
are implemented effectively
The effective functioning of the HSEMS in fulfilling HSE Policy, Objectives, Guidelines
and Performance criteria
Compliance with relevant legal requirements
Identification of areas for improvement, leading to progressively better HSE
management (HSEMS Gap Analysis)
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For this purpose, the audit plan will include at least the following elements:



Specific activities and areas to be audited. Audits should cover the operation of the
HSEMS and the extent of its integration into the activities, and should specifically
address the following elements of the HSEMS model:

Organisation, resources and documentation

Evaluation and risk management

Planning

Implementation and monitoring
Frequency of auditing specific activities/areas. Audits should be scheduled on the basis
of the contribution or potential contribution of the activity concerned to HSE
performance, and the results of previous audits
Responsibilities for auditing specific activities/areas
Audit protocols and procedures will be established and maintained. At a minimum, the
following points should be covered:






10.2.
Allocation of resources to the auditing process
Personnel requirements, and specifically that the audit team has

Adequate independence from activities audited to enable objective and impartial
judgement

The necessary expertise in relevant disciplines

Support, if necessary, from a wider range of specialists
Methodologies for conducting and documenting the audits, which may involve the use of
questionnaires, checklists, interviews, measurements and direct observations,
depending on the nature of the function being audited
Procedures for reporting audit findings in a controlled manner to those responsible for
the activity/area audited, who should take timely action on reported corrective actions
and opportunities for improvement (see section 6.6). Reporting should address:

Conformity or nonconformity of the HSEMS elements with specified requirements

Effectiveness of the implemented HSEMS in enabling objectives and performance
criteria to be met

Implementation and effectiveness of corrective actions from previous audits

Conclusions and recommendations
System for auditing and tracking implementation status of audit recommendations
Distribution and control of audit reports
Review:
The company's senior management should, at appropriate intervals, review the HSEMS and
its performance, to ensure its continuing suitability and effectiveness. The review should
specifically, but not exclusively, address:

The possible need for changes to the Policy and Objectives, in the light of changing
circumstances and the commitment to strive for continual improvement
 The success of the system in integrating HSE Guidelines, Procedures and Performance
criteria into the line function
 Resource allocation for HSEMS implementation and maintenance
 Are operations and/or sites truly being evaluated on the basis of hazards, risks and
emergency planning
Reviews are used to reinforce continuous efforts to improve HSE performance. The review
process must be documented, and its results recorded, to facilitate implementation of
consequent changes.
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Appendix
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POLICY ON ENVIRONMENTAL PROTECTION:
It is the policy of SERIOUS SERVICES to ensure that
the activities of The Company are conducted with full
concern for safeguarding employee and public health,
for protection of the physical environment and to
comply with relevant environmental laws and
regulations. SERIOUS SERVICES policy is to establish
and implement effective compliance programs,
including systems and procedures, for informing
employees of the policy and their continuing obligation
to conduct all activities in compliance with this policy
and all applicable legal requirements.
Where SERIOUS SERVICES becomes aware of a
hazard representing a risk not covered by existing laws
or regulations, where appropriate, SERIOUS
SERVICES will develop its own environmental
standards and practices to provide for adequate
protection of employees, public health and the
environment.
In establishing timing, priorities, and levels of control,
careful consideration will be given to benefits in relation
to costs and technological feasibility.
Particular
attention will be given to achieving a reasonable
balance between environmental goals and those for
energy, jobs and the economy. Environmental laws
and regulations will be periodically reviewed to
comprehend changes in laws and regulations, national
goals, new scientific and technical information and
resource availability.
SERIOUS SERVICES will co-operate with industry and
government in identifying environmental goals and in
developing effective, reasonable and equitable control
programs.
It is the responsibility of SERIOUS SERVICES
Managers and Supervisors to ensure adherence to
SERIOUS SERVICES environmental policy. Further,
all employees are expected to be guided by this policy
in forming plans, setting objectives and conducting their
day-to-day activities. Contractors are to be made
aware, of and are expected to comply with, SERIOUS
SERVICES environmental policy and standards.
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POLICY ON EMPLOYEE AND FACILITY
SAFETY AND OCCUPATIONAL HEALTH:
It is the Policy of SERIOUS SERVICES to ensure that the activities of its Group Companies are
conducted with full concern for the safety of its facilities in order to protect the safety and health of
employees, communities adjacent to our operations and the general public. SERIOUS SERVICES
will comply with all applicable legal requirements pertaining to occupational safety, health, and
process safety and fire protection. SERIOUS SERVICES Guidelines, based upon scientific
knowledge, established engineering practice and appropriate industry standards will be developed
when existing laws and regulations do not provide for adequate protection.
SERIOUS SERVICES will carry out the objective of this policy by developing and maintaining safety
management systems and procedures, which ensure that process, and employee safety and health
considerations receive priority in design, operation, maintenance and decommissioning of facilities.
SERIOUS SERVICES also will require appropriate safety and health training and will require strict
adherence to safety rules and procedures.
SERIOUS SERVICES will hold each Manager, Supervisor and Employee accountable or the safe
performance of their job and will measure their achievement in preventing occupational injuries,
illness and accidental losses. SERIOUS SERVICES will provide qualified safety and health staff and
appropriate equipment to support management in carrying out their objectives and goals in these
areas. The same high standards are expected of contractors.
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POLICY ON PRODUCT SAFETY STEWARDSHIP:
SERIOUS SERVICES will comply with applicable laws, regulations and international standards on
product safety. In addition, SERIOUS SERVICES will: evaluate its products; identify reasonably
foreseeable potential hazards to health and the environment; provide procedures and controls to
avoid unreasonable risk; and assess the product safety compliance of its operations. Also, where
appropriate, SERIOUS SERVICES will inform employees, customers, users, government agencies
and the public concerning product safety. SERIOUS SERVICES will work with government and
trade associations to develop and implement product safety regulations that protect employees,
transportation personnel, customers and the public, taking into account scientific, economic and
social factors.
SERIOUS SERVICES are responsible for the development, manufacture and marketing of products
in a manner consistent with applicable laws and the company’s high standards of safety, health, and
environmental protection. In the absence of adequate local government requirements, SERIOUS
SERVICES will maintain standards of safety and health protection that consider scientific knowledge,
international standards and established practices in more developed countries.
All hazardous purchased products transiting; stored or used on SERIOUS SERVICES properties will
be accompanied by a material safety data sheet (MSDS) or its equivalent. Appropriate
management, employees and contractors will be made aware of the product and proper precautions
on transport, storage, use and disposal.
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POLICY ON MINIMISATION OF EMISSIONS,
EFFLUENTS AND WASTES:
SERIOUS SERVICES in addition to complying with all applicable environmental laws and
regulations is committed to reduce overall discharges (emissions to air, effluents to surface water,
ground water and land surface and solid waste) from its operations wherever technically and
economically feasible. This is part of the company's commitment to safeguarding and protecting the
physical environment.
Although proper management of wastes, including environmentally sound treatment, storage and
disposal, is important in protecting the physical environment, eliminating their generation through
source reduction and recycling is encouraged. Source reduction can be accomplished in many
ways, including input substitution, product reformulation, process modification, and operational
changes and improved housekeeping. Recycling includes the use, reuse, and reclamation of
residues both on-site and off-site.
SERIOUS SERVICES will be responsible for developing, implementing and maintaining programs at
their facilities aimed at minimising and preventing the generation of emissions, effluents and wastes.
These programs will include the establishment of goals, encouragement of technology development
and transfer and review of accomplishments.
SERIOUS SERVICES employees and contractors will be informed of this policy and directed to
strive for the minimisation and prevention of emissions, effluents and wastes in formulating plans,
setting objectives and conducting their daily activities.
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