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TERMS OF REFERENCE
Conflict Management Consultancy
DURATION OF CONSULTANCY ASSIGNMENT:
The consultancy will take place within 1st April to 30th June 2016, and the actual number of days worked will
be determined by the consultant as to how long it would take to complete the assignment.
LOCATION:
Consultant will work from home and he/she will be required to travel to Copenhagen, Denmark to conduct
training programmes. Travel and Daily Subsistence Allowance will be paid as applicable.
START DATE:
1 April 2016
REPORTING TO:
Chief HRC, Rudolf Messinger, UNICEF Supply Division, Copenhagen, Denmark
JUSTIFICATION AND BACKGROUND OF THE ASSIGNMENT:
Follow-up to Global Staff Survey (survey administered to all staff in UNICEF) has been a priority for Supply
Division management for the past months to address concerns that came out of the survey. In early 2015,
Supply Division had extensive consultations within the Division on the follow-up of the Global Staff Survey
results. Based on a careful analysis of the GSS report, a reflection on staff comments as well as consultations
with management, it was agreed that Supply Division will organize a capacity development programme for
staff in the areas of conflict management in the workplace and how to conduct difficult conversations.
OBJECTIVE AND TARGETS:
The key objective of this consultancy assignment is to support building the capacity of the Supply Division staff
on how to conduct difficult conversations and managing workplace related conflicts
SCOPE OF WORK (WORK ASSIGNMENT):
The assignment will entail conducting interviews of randomly selected staff members to understand better the
magnitude of the issues related to conflict management and difficult conversations in Supply Division. Based
on the findings and themes that emerged, the consultant will develop a basic practical reference material
which can be easily used by staff to guide them on how to deal with workplace conflicts, and how to conduct
difficult conversations. The consultant will conduct a half-day guidance session for mangers on conflict
prevention & resolution as well as a half day guidance session to all staff on conducting difficult conversations.
In addition, a two day train the trainer programme, will be conducted for selected staff on managing conflicts
and conducting difficult conversations to build internal to organize and deliver similar training programmes as
needed in the future.
KEY DELIVERABLES:
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Design and deliver the following training programmes:
-Half a day workshop for managers on managing workplace conflicts and conducting
difficult conversations;
-Half a day workshop for staff on managing workplace conflict;
-Two day TOT on managing workplace conflicts and difficult conversations for staff to
enable Supply Division build internal capacity to roll out this learning across the
division.
Develop a training booklet for SD staff which will be used as reference material for
managing workplace related conflicts and conduct difficult conversations between
supervisors and supervisees and between peers;
Develop a training manual for TOT on managing workplace conflicts and difficult
conversations for staff
KEY COMPETENCIES, TECHNICAL COMPETENCIES REQUIRED:
Education:
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Advanced University degree in social sciences, conflict management, human resources or other related
field is required.
Additional relevant professional training in conflict resolution would be an asset.
Work Experience:
 A minimum of 15 years of relevant professional experience in designing and developing capacity
development programme.
 Extensive experience in developing and delivering various learning packages for the NGOS/UN or
private sector companies,
 Excellent technical skills in facilitation and designing training modules;
 Hands on experience in managing and delivering conflict resolutions in the workplace for diverse team.
Competencies:
Core values:
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Commitment
Diversity and Inclusion
Integrity
Core competencies:
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Communication
Drive for Results
Working with People
Functional Competencies:
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Analysing
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Applying Technical Expertise
Learning and Researching
Relating and Networking
Coping with Pressure and Setbacks
Entrepreneurial Thinking
Language: Fluency in English is required. Knowledge of another UN language is an asset.
EVALUATION PROCESS:
Qualified candidates are requested to submit:
1. Cover letter/application.
2. Financial quote at a lump sum in US Dollars. UNICEF and the United Nations accept no liability for any
taxes, duty or other contribution payable by the consultant and individual contractor on payments
made under this contract.
3. If applicable, airfare in lump sum to and from Copenhagen, Denmark.
4. CV.
5. Examples of previous, relevant work.
6. Proposed methodology/approach to managing the project.
7. At least 2 References
8. P 11 form (which can be downloaded from our website at
http://www.unicef.org/about/employ/index_53129.html ).
Applications are to be sent to: sasano@unicef.org with subject line Application: Conflict Management
Consultancy by November 30th 5:00pm CET. Applications submitted without financial quotation will not be
considered.
Successful applicants will be invited to a telephone interview and will be evaluated by the following criteria:
Applicant x
TECHNICAL QUALIFICATION (max. 80 points)
Overall Response (10 points)
Understanding of tasks, objectives and completeness and
coherence of response
Overall match between the TOR requirements and proposal
Proposed Methodology and Approach (20 points)
Quality of proposed approach/methodology
Quality of proposed work plan
Technical Capacity (50 points)
Relevance of consultant’s experience with similar projects and as
per required qualifications
Quality of previous work
References
TECHNICAL QUALIFICATION - Total Points
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FINANCIAL PROPOSAL
(max. 20 points)
Lump sum
Economy Air Ticket (if applicable)
Total estimated cost of contract (proposed contract fee only)
FINANCIAL PROPOSAL - Weight Combined Score
TOTAL SCORE (max. 100 points)