HOW TO BECOME A
SUCCESFUL WALMART
AUTOMOTIVE TECHNICIAN
http://columbusgeorgia.blogspot.com/2011/04/wal-mart-supercenter-columbus-georgia.html
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By: Rance Schindler
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Table of Contents
Table of Contents………………………………………………………………………………………………5
Introduction…………………………………………………………………………………………...7
Chapter 1………………………………………………………………………………………………11
Writing customers up with our Hand-held………………………………………….11
If customer is seeking to test battery………………………………………………….12
If customer is seeking to replace battery…………………………………………….12
If customer is seeking an oil change……………………………………………………13
Chapter 2………………………………………………………………………………………………17
Finding battery in computer system and filling information………………..18
Taking old battery out……………………………………………………………………….18
Replacing new battery……………………………………………………………………....19
Chapter 3………………………………………………………………………………………………23
Courtesy and Pre service work…………………………………………………………..23
Upper/Lower Bay……………………………………………………………………………..24
Finishing up the oil change………………………………………………………………..25
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Introduction
Congratulations, you’re now a member of our automotive technician
team here at Wal-Mart. Since you are now a team member, we have
come up with this manual in order to help you gain the basic
information you will need to know in to succeed as a Wal-Mart
technician. This manual will teach you how to greet/write up
customers, replace batteries, do courtesy works on cars, and do oil
changes.
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Chapter 1: Greeting/Writing up Customers
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Chapter 1: Greeting/Writing up Customers
This is the first interaction with the customer so make sure to have a big
smile on your face.
A few things to remember when greeting a customer
1. Always have a good attitude
2. Go to them first, don’t make them come to you
3. Guide them into correct Bay (lube or battery)
4. Try to help answers any questions customers might have
Remember, you’re the first one to see the customer so try to make a
good first impression.
Writing customers up with our Hand-held
1. Power on the Hand-held and log in
2. Ask customer what their phone number is
3. Enter customer information
4. Scan the car’s VIN Number
5. Confirm car’s correct information
6. Ask customer what kind of service they are seeking (Battery, or
Oil Change)
7. Click on service they prefer
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If customer is seeking to test battery
1. Open hood on car and ask customer to turn off car
2. Connect battery testers positive cable to the positive terminal
on battery, and vice versa with negative cable
3. Power on the battery tester
4. Enter the batteries Cold Cranking Amps (CCA)
5. Let tester run its test
6. Notify customer whether the battery has a good cell (Do not
replace), or if the battery has a bad cell (Recommend Replace)
If customer is seeking to replace battery
1. Enter customers car information onto Hand-held
2. Select batteries which fit customer’s car
3. Tell customers about each battery that fits their car, don’t
forget about warranties (5 year on Maxx, 2 year on Everstart)
4. Confirm the purchase and installment with the customer’s
signature on the Hand-held
5. Get keys from customer
6. Pull car into bay
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If customer is seeking an oil change
1. Ask customer what kind of oil change they are looking to get
- Quaker State special ($19.88)
- Standard ($29.88)
- High Mileage ($35.88)
- Synthetic ($49.88)
2. If customer ask, give information about each oil change
3. After the customer has decided which service, open the hood
4. Check what weight of oil the car needs (ex. 5W30, 10W30,
5W20)
5. Ask customers whether or not they want the cabin air filter
replaced (prices range from $8-$15)
6. Ask customers if the need new windshield wipers installed
($6)
7. Confirm the purchase and service with the customer’s
signature
8. Get keys from customer
9. Pull car into bay
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Chapter 2: Replacing batteries
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http://www.walmart.com/cp/Auto-Batteries/1072085
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Chapter 2: Replacing batteries
At this point, the customer has already been written up and should be in
our computer system with the correct battery.
A few things to remember about replacing batteries
1. Always wear you’re safety goggles
2. Batteries can shock you so be very careful
3. Never touch both terminals at the same time
4. Putting the wrong terminal (pos. or neg.) on the wrong post
can easily blow out the cars main fuse (and possibly get you
fired)
5. If battery is leaking acid, handle with correct safety gear
(gloves, apron, and goggles)
6. Make sure not to get battery acid on you or you clothes
The following steps are listed in order to make your job easier and
provide a guideline of how to perform the services
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Finding battery in computer system and filling information
1. Check computer system to make sure car is entered in
correctly
2. Assign car to correct bay (1-8)
3. Get battery from inside store and bring out to the shop
4. Enter batteries serial number into the system
5. Now install battery
6. When you are done installing battery come back to computer
and sign off on replacing the battery
Taking old battery out
1. Find correct tools (wrenches and sockets) needed to unscrew
the old batteries terminals and anchor
2. Unscrew the anchor of the battery (remember: lefty loosey)
3. Take anchor of the top of battery
4. Unscrew the positive battery terminal from post (pos. = red)
5. Unscrew the negative battery terminal from post (neg. = black)
6. Move terminals away from battery
7. Pull old battery out of car
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Replacing new battery
1. Place new battery in car
2. Make sure terminals match up with post
3. Screw positive battery terminal into the positive post
4. Screw negative battery terminal into the negative post
5. Screw in the anchor of the battery to make sure it doesn’t move
6. Spray non-corrosion spray onto each terminal
7. Start car 3 times in a row to make sure everything starts and
works correctly
8. Sign off on computer and you’re all done
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Chapter 3: Oil Changes
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Chapter 3: Oil Changes
At this point, the car has already been written up and is in the system
for the oil change. Make sure to pay attention to this part because oil
changes are what you will be doing most. The following steps are listed
in order to make your job easier and provide a guideline of how to
perform the services. Remember to always wear safety goggles when
working on a car in the shop
Courtesy and Pre service work
1. Check to see if all lights work.
-If not, put recommend replace into computer system
2. Wash windshield
3. Check windshield wipers to see if they need to be replaced
-If they do, put new ones on or write recommend replace in
the computer system depending on the customer’s
preference
4. Check air filter to see if it needs to be replaced
-If it does, put a new one in or write recommend replace in
the computer system depending on the customer’s
preference
5. Vacuum car
6. Check car’s pre-service oil level (ex. full, ½ quart low, off stick)
7. Put recommended air into each tire
8. When done with all of this go to computer system and sign off
on everything
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Finding which products to use
1. Find the car in our Oil and Oil filter book
2. Write down which oil filter the car takes (ex. COR2TLE)
3. Write down which oil weight the book recommends (ex.
5W30)
4. Write down the amount of oil the car takes (ex. 4.5 quarts)
5. Look up the car in our torque book
6. Write down what the torque of the oil pan bolt is
7. Put all this information into the computer system
Upper Bay
1. Pull car forward to oil change station
2. Open hood
3. Check fluids (Power steering, Transmission, and Washer fluid)
4. If any fluids are not full, fill them
5. Check to see if battery is good
6. Get oil ready to fill whenever lower bay has finished and you
are clear to add
7. When lower bay is done, put the oil into the engine
8. Put cap back on the engine and check all other caps to make
sure they’re tight also
Lower Bay
1. Put on hard hat
2. Walk down stairs into oil draining station
3. Find correct oil filter
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4. Set torque wrench to correct torque number
5. Use downstairs tools to unscrew the oil pan cap on the bottom
of the engine
6. Unscrew the old oil filter
7. Let ALL the old oil drain out
8. Screw the new oil filter in and tighten only with your hand, do
NOT over tighten with a tool
9. Screw in the oil pan cap with hand
10. Grab torque wrench and twist on the cap until you hear the
wrench make a clicking sound which means its tight. (Do NOT
over tighten!)
11. Let Upper Bay know you are finished and they can fill the car
with oil
12. Rinse off bottom of car with water
Finishing up the oil change
1. Make sure all caps are sealed
2. Start the car
3. Let the motor idle for around 20 seconds to build up oil
pressure
4. Check bottom of car for no leaks
5. Turn car off
6. Complete the rest of the computer system work by signing off
on the car
7. Pull the car out of the garage
8. Hand customer the keys after they have paid
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Index
B
Battery, 5, 11, 12, 18, 19, 20,
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C
Customer, 5, 11, 12, 13, 18,
24, 26
O
Oil, 11, 22, 24, 25
R
Remember, 11, 24
S
Signature, 12, 13