IMPERIAL COLLEGE BUSINESS SCHOOL
JOB DESCRIPTION
Job Title:
Exams Manager
Job Family/Level:
Level 3b
Responsible to:
Teaching & Quality Team Manager
Responsible for:
4 Examinations and Timetabling Officers
Key working relationships:
Deputy
Dean,
Programme
Directors,
Programme
Management Teams, Heads of Group, members of Business
School faculty, Teaching and Quality Manager, Teaching and
Quality Officer, Registry and External Examiners
Purpose of post:
 To ensure robust, reliable and consistent examination processes are working effectively and
efficiently, and that management information is gathered, retained and disseminated
appropriately
 To manage all aspects of exams, ensuring best practice that benefits students and staff
 To manage all timetabling functions
 To work with the Programme Teams to ensure a high quality, consistent, customer-focussed
student experience.
Key Responsibilities:
Managing examinations
1.
Assessment
 To manage examination preparation, delivery, and grading processes, maintaining
confidentiality throughout the process
 To manage all assessment arrangements, coursework and examinations, and to
ensure School and College procedures are followed
 To ensure assessment decisions are recorded and communicated accurately,
systematically and timely
 To attend all examination boards and ensure that processes are followed accurately
and detailed records are kept of these meetings
 To take a leadership role in trouble-shooting assessment issues
 To ensure that all administrative processes are designed and delivered optimally and
that full documentation is in place
 To ensure that appropriate and effective contingency and business continuity plans
and provision are in place to ensure continued delivery of assessment processes
 To audit examination procedures and processes on a regular basis
 To advise on College assessment regulations
 To work with ICT to ensure systems and databases are fit for purpose and joined up,
including evaluating and if appropriate implementing upgrades and changes.
 To take a customer service approach in the design and delivery of all processes
ensuring a positive experience for academics and students alike.
 To ensure a seamless interface between the Exams Team and others, including
academics, Programme Teams, External Examiners, College departments and
Registry.
2.
External examiners
 To manage the allocation of all courses to an external examiner
 To ensure external examiners receive introductory materials and relevant
background information at the beginning of each academic year
 To manage the sending of appropriate samples of assessed work to external
examiners
3.
Appeals

To work with Programme Directors and External Examiners administering student
appeals and advising Registry of final decisions.
4.
Timetabling & Room Usage
 To manage effective and efficient timetabling of lecture theatres and all other
bookable space
 To set examination and grade schedules for the academic year
 To produce examination timetables for all programmes using the College’s
timetabling software CELCAT and EventMAP.
 To provide input in relation to teaching resources and future requirements for the
School’s five-year space plan
 To manage the annual evaluation of planned versus actual room usage
 Representing the Business School on wider College Committees and Projects, for
example timetabling project and shared teaching project
5.
People Management
 To line manage the Exams Team and support them in their personal and
professional development
 To recruit and induct new and temporary staff as required.
 To recruit, induct and manage examination invigilators
6.
Information production & management
 To draft policies and guidelines – e.g. examination evacuation guidelines, invigilator
guidelines
 To ensure all assessment information is managed professionally, including security,
data back up and compliance with legislation including Data Protection Act and
Freedom of Information Act
 To ensure all Exams Office procedures are documented and guidance notes
produced and kept up to date
7.
Resource Management

To set the annual budget for the Exams Office, including invigilator spend and prizes
and to ensure the Exams Office remains within that budget
Since job descriptions cannot be exhaustive; the post holder may be required to undertake other duties,
which are broadly in line with the above key responsibilities.
The post holder is expected to observe and comply with all College policies and regulations, for example
Health and Safety, Data Protection etc.
Imperial College is committed to equality of opportunity and to eliminating discrimination. All employees are
expected to adhere to the principles set out in its Equal Opportunities in Employment Policy, Promoting
Race Equality Policy and Disability Policy and all other relevant guidance/practice frameworks.
PERSON SPECIFICATION
EXAMS MANAGER
(IMPERIAL COLLEGE BUSINESS SCHOOL)
Applicants for this post should demonstrate how their skills and experience meet the following
Person Specification
Imperial Expectations
These are the 7 principles that Imperial leaders, managers and supervisors are expected to
follow:
1)
2)
3)
4)
5)
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7)
Champion a positive approach to change and opportunity
Communicate regularly and effectively within, and across, teams
Consider the thoughts and expectations of others
Deliver positive outcomes
Encourage inclusive participation and eliminate discrimination
Support and develop staff to optimise talent
Work in a planned and managed way
Knowledge, skills and experience required
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Relevant professional experience in an examination administration / management role
Experience of working in the Higher Education sector, and ideally a Business School
Understanding of and commitment to quality delivery and assurance
Customer / client service oriented
Demonstrable management experience
Able to perform effectively under pressure with good personal organisation, prioritisation
and time management skills
Attention to detail
Able to plan and manage a range of projects at any one time
Flexible and able to respond to changing priorities
Able to develop, improve, implement and embed policies, procedures and working
methods
Able to communicate effectively with a wide range of staff
Ability to present information effectively both orally and in writing in a concise, clear way.
Experience of drafting written policies and guidelines is desirable.
Able to influence people at all levels
Effective team working skills
Ability to effectively manage and motivate a team
Excellent IT Skills, particularly Excel