The fastest way to Indianapolis
Indianapolis Regional Airport
3867 Aviation Way • Greenfield, IN 46140
Phone 317-335-3371 •Fax 317-335-2073
FBO and Airport Management Proposal
317-335-3371 Phone • 317-317-335-3371
Phone • 317-335-2073 Fax
Submitted by Indy Jet Holdings, LLC 10/23/2015
Part I
Mission Statement –
We shall operate a safe, high-quality, attractive airport with the leadership, operating skills and financial strength for
successfully balancing aviation user needs and the community’s expectations.
To operate, maintain and preserve an airport facility that:
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Delivers high-quality aviation services by providing customer – focused and efficient operations, facilities,
staff, finance and administration.
Safe, secure, and compliant
Responds to community preferences for aviation related services
Goals –
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Maintain effective and efficient administrative functions
Meet and exceed minimum safety, security, and legal standards
Provide attractive, well-maintained aviation – related facilities
Attract and retain high quality staff required to achieve the Mission
Maintain the financial strength required to achieve the Mission
Indy Jet Holding’s, LLC was founded in 2008 with a mission to support and grow the aviation business
sector in central Indiana. With the mindset and understanding that businesses are not built by brick-andmortar, a model was created with a keen emphasis on the customer experience. Coupled with a strict
dedication to safety/security and strong local, state, and national partnerships Indy Jet has quickly
become one of the larger FBO and aviation asset management groups in Indiana.
www.indyjet.net
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The fastest way to Indianapolis
Indianapolis Regional Airport
3867 Aviation Way • Greenfield, IN 46140
Phone 317-335-3371 •Fax 317-335-2073
Bob Palmer (Managing Partner) - Bob recently retired as the Vice President and General Manager of
FedEx after a 35 year career. Bob is an alumnus of the University
of Kentucky;
started as a
317-335-3371
Phone • he
317-317-335-3371
Phone • 317-335-2073
Faxpositions in
maintenance mechanic with FedEx in the Memphis Hub and has held numerous
management
Ground Operations, Properties, Hub Operations and Air, Ground and Freight Services.
Bob is actively involved with many community organizations. He is the past Board Chair of Junior
Achievement of Central Indiana, Greater Indianapolis Chamber of Commerce, and the Indianapolis
Workforce Investment Board. He is currently the Board Chair of IU Health West and President of the
Crossroads of America Boy Scout Council. He also serves as a Board Member of United Way of Central
Indiana, University of Indianapolis Board of Trustees, Conexus Indiana Partnership and Central Indiana
Corp. Bob is a pilot and aircraft owner that has logged over a 1,000 flight hours.
Ryan Maxfield (General Manager) -Ryan earned a Bachelor’s Degree in Professional Flight Technology
and Aviation Administration from Indiana State University in 2005. While at ISU he competed, then later
coached the ISU flight team for the National Intercollegiate Flying Association competition. He was also
a supervisor of flight for the school where he additionally instructed students in instrument flight, tail
wheel, commercial flight, multi – engine, and, aerobatics.
Ryan went on to work for the Indiana Department of Transportation as Indiana’s Chief Airport Inspector
and later as the Operations Managers of the Indianapolis International Airport. Ryan also holds a
Master’s Degree in Business Administration from the University of Indianapolis with concentrations in
marketing and finance. Today Ryan is a corporate pilot and General Manger for Indy Jet Holding’s;
based out of the Indianapolis Regional Airport (MQJ).
Whether learning a new aspect of the business aviation or helping an aspiring pilot earn his wings, Ryan
is fully immersed in aviation.
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He currently holds ratings in the C-525, C-550B, and C-560XL.
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Certified Member (CM) of the American Association of Airport Executives (AAAE)
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President of the Indiana Business Aviation Association (IBAA)
www.indyjet.net
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The fastest way to Indianapolis
Indianapolis Regional Airport
3867 Aviation Way • Greenfield, IN 46140
Phone 317-335-3371 •Fax 317-335-2073
Indy Jet Located is located at the Indianapolis Regional Airport KMQJ (formerly Mount Comfort Airport)
just east of Indianapolis, 1.5 miles north of I-70 at exit number
96, and just
minutes
from downtown
317-335-3371
Phone
• 317-317-335-3371
Phone
• 317-335-2073
Fax
Indianapolis. The services we provide are fixed base operations, fuel sales,
aviation
asset management,
development and leasing of airport properties, and aircraft maintenance. Along with these services we
strive to meet the needs of all of our customers, no matter how unique they may be.
Indy Jet is committed to supporting our customers with the highest quality of services and products at all
times. We will guarantee this quality service by acknowledging our people are our most valuable resource,
delivering consistent, reliable and professional service with warmth, individual pride and company spirit.
www.indyjet.net
www.indyflightraining.com
The fastest way to Indianapolis
Indianapolis Regional Airport
3867 Aviation Way • Greenfield, IN 46140
Phone 317-335-3371 •Fax 317-335-2073
Part II
317-335-3371 Phone • 317-317-335-3371
Phone • 317-335-2073 Fax
Indy Jet, d/b/a Indy Flight Training, also provides a wide selection of flight training programs that suite
the needs recreational and professionally oriented pilots alike. With eight flight training aircraft IFT can
accommodate private pilot, instrument, commercial pilot, airline transport pilot, and CFI(I) ratings. Indy
Flight Training has also created a Jet Flow Through Program with our sister company Indy Jet
Management which currently manages and provide pilot services for seven (7) Cessna Citation jet aircraft
and several piston airplanes. This program provides a key marketing advantage and point of differentiation
for the flight school by creating a career path from CFI to Jet First Officer.
Line Service and Operations:

Indy Jet holds to the highest standards for both safety and customer service. These qualities start
with training our Line Service Technicians using the NATA (National Air Transportation
Association) professional line service-training program. This industry wide training series breaks
down the training into eight parts;
o Introduction and ground servicing
o Safety
o General fuel servicing
o General towing
o Fuel farm management
o Customer service
o Fire safety and general security
www.indyjet.net
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The fastest way to Indianapolis
Indianapolis Regional Airport
3867 Aviation Way • Greenfield, IN 46140
Phone 317-335-3371 •Fax 317-335-2073
Line Service and Operations continued:
317-335-3371 Phone • 317-317-335-3371
Phone • 317-335-2073 Fax

We strive to maintain a high level of safety by having an intimate understanding of the myriad of
regulations and requirements from INDOT’s Aviation Division and the FAA’s Airport Districts
Office. We understand the importance of:
o Indiana Administrative Code 105-3-3-11
o Updating of the Airport CIP
o Pavement condition inspection reports
o Indiana State Aviation System Plan (ISASP)
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Fuel Quality Control standards are in place to ensure compliance with current industry standards
and best practices for aviation fuel handling and storage for aviation fuel handling and storage.
o We follow the strict ATA 103 standards
o Spill prevention control Countermeasures (SPCC)
o Our staff attends yearly QC seminars presented by Shell Aviation
o “upstream/downstream” simultaneous Millipore testing is completed to ensure both ATA 103
and DOD refueling standards.
o Daily, monthly, quarterly and yearly inspection are completed and logged for all fuel trucks.
www.indyjet.net
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The fastest way to Indianapolis
Indianapolis Regional Airport
3867 Aviation Way • Greenfield, IN 46140
Phone 317-335-3371 •Fax 317-335-2073
Customer Service:

317-335-3371 Phone • 317-317-335-3371
Arrival Services – We specialize in a full array of arrival services and act as a concierge center for
Phone • 317-335-2073 Fax
piston and jet customers alike:
o Red carpet service for all arrivals
o Plane-side vehicle service
o Complimentary fax and copies
o Complimentary courtesy crew car
o Hotel reservations
o Coordination of transportation needs
o Catering
o Complimentary wireless internet
www.indyjet.net
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The fastest way to Indianapolis
Indianapolis Regional Airport
3867 Aviation Way • Greenfield, IN 46140
Phone 317-335-3371 •Fax 317-335-2073
Part III
Airport/FBO Marketing and Promotion:
317-335-3371 Phone • 317-317-335-3371
Phone • 317-335-2073 Fax

Trade organization and aviation association involvement – To enhance educational training and
elevate operational skills, our staff will join thousands of aviation peers in important professional
development by being involved in (but not limited to) :
o NBAA - Schedulers & Dispatchers
o NATA
o Aviation Association of Indiana (AAI)
o Indiana Business Aviation Association (IBAA)
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Shell Aviation Aero Class Program: This rewards program provides a unique opportunity for
airport and FBO promotion. We have the ability to offer fixed and transient operators bonus points
for signing up at your location during introductory period or for minimum uplift.
www.indyjet.net
www.indyflightraining.com
The fastest way to Indianapolis
Indianapolis Regional Airport
3867 Aviation Way • Greenfield, IN 46140
Phone 317-335-3371 •Fax 317-335-2073

317-335-3371
Phone • 317-317-335-3371
FBO and Aero Class New: This Co-branded effort allows
for additional
FBO and Airport
Phoneas• 317-335-2073
FaxPilot”
promotion by via targeted email campaigns printed publications such
“Professional
Magazine.
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Fuel and Services advertising: In today’s highly competitive marketing, an airport/FBO’s fuel
price and promotion strategy must be continually evaluated. To ensure the various private, charter,
and fractional operators and their respective despatchers are suing the correct information we will
promote Putnam County Regional to the following:
o Airnav.com, Controller, Flight Aware
o Fore Flight, Fltplan.com, Globalair.com
o FBO/Fuler Linx, pilotfuelprices.com
www.indyjet.net
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The fastest way to Indianapolis
Indianapolis Regional Airport
3867 Aviation Way • Greenfield, IN 46140
Phone 317-335-3371 •Fax 317-335-2073
Community Outreach and Education:
Hosted the second-ever AOPA  Event attendance: 2,300 total
 Meals served – 3050
 Rusty Pilots seminar – 94
 Friday Night Run-Up Leadership Reception – 100
 Total educational seminar attendance - 1800
 Total Aircraft that flew in – 539
317-335-3371 Phone • 317-317-335-3371
Phone • 317-335-2073 Fax
Hosted Great Planes Airplane Expo –
 Provided opportunity to see numerous aircraft manufactures and aviation vendors in one location.
 (12) Aviation business vendors in attendance
 (10) New general aviation aircraft on display and available for demo flights.
 150 total pilot RSVPs
Hosted 30th Anniversary for HEDC (Hancock County Economic Development Council)
 125 total attendees
 Greater than a dozen local business leaders and Greenfield Mayor in attendance
 Provided platform to educate business leaders on the benefit the airport has to the community and
how to leverage the asset to grow their businesses
Host Flight 1
 Provides aircraft for this Indianapolis based charitable organization that provides a confidencebuilding experience for children whose families struggle with the loss of confidence and emotional
toll of facing a serious health challenge or losing an immediate family member to illness.
 Program cost is free for the children and their family.
 Provides confidence for children through the joy of flight thorough the programs Courageous Flyer
Journey.
Civil Air Patrol
 Indy Jet supports and offers space to the Indiana wing of the CAP by providing their conference
room for cadet training programs, as well as hosting the CAP “Camp-In” located at Indianapolis
Regional Airport.
EAA chapter
 Hosts EAA Chapter 1121 out of MQJ, which embodies the spirit of local aviation enthusiasts to
the community and the world.
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The fastest way to Indianapolis
Indianapolis Regional Airport
3867 Aviation Way • Greenfield, IN 46140
Phone 317-335-3371 •Fax 317-335-2073
Part IV
317-335-3371 Phone • 317-317-335-3371
Phone • 317-335-2073 Fax
For services offered we propose the following:
 Term will be for three (3) years with two (2) one (1) year options.
 Turnkey airport and FBO management will be provided at the yearly rate of: $225,000
This “management fee” was created by way of the following operational budget.

Labor - $180,000 which includes:
o One (1) full time Airport Operations Director
o One (1) full time Line Technician Supervisor
o Two (2) full time Line Service Technicians
o Payroll processing, Workmen Compensation, and benefits paid by Indy Jet Holdings, LLC
o Normal hours of operation will be expanded to 0700 to 2000 local
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Supplies, Repair, and Maintenance (FBO Building) - $30,000 which includes:
o Office supplies
o Gas for equipment and vehicles
o Janitorial and cleaning supplies
o Repair and maintenance supplies
o Accounting services and software
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Communication and Information Technology - $11,000 which includes:
o Telephone system (landline and mobile)
o Internet access
o Computer support/software
o Color digital multi-function imaging system
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Print and Advertisement - $5,000 which includes:
o Direct and targeted marketing campaigns with emphasis on trackable, measurable
responses
o Display ads, database marketing, fliers, and promotional letters
www.indyjet.net
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The fastest way to Indianapolis
Indianapolis Regional Airport
3867 Aviation Way • Greenfield, IN 46140
Phone 317-335-3371 •Fax 317-335-2073
317-335-3371 Phone • 317-317-335-3371
The following will be provided at the sole expense of Indy
Holdings,
Phone •Jet
317-335-2073
Fax LLC:

A 2,200 gallon jet fuel truck ($50,000 valuation) –
o This refurbished unit will be branded through Shell Aviation
o Single point and over wing fueling capabilities
o Non-prist (fuel will be premixed allowing for lower cost of ordering and maintaining prist
injector on truck)
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$.02 per gallon flowage fee for use of fuel farm system
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$.08 per gallon flowage fee for use rights for into-plane fueling
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2% payment for all gross receipts outside of fuel sales
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Nextiva voice-over-IP phone system with associated hardware ($4,600 valuation)
o Greater mobility and flexibility with cloud-based business VoIP services
o Unified communications platform allows for calls to be received 24 hours, 7 days a week.
o Call forwarding and voicemail@nextiva provide dependability and ensures all customers
calls are answered
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Lectro aircraft tug ($30,000 valuation)
o Towbarless aircraft tow tractor capable of towing up 50,000 lbs
o Ideal for single engine aircraft as well as most large-cabin corporate jets and turboprops
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Argus/Traq Pak ($9,000 per year subscription)
o Software tool used to accomplish aircraft activity analysis and market intelligence reporting
o Provides the ability to assess & analyze current & historical flight activity trends
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Updated website with better customer interface and usability ($3,500 valuation).
Indy Jet will create a monthly/quarterly newsletter to better engage existing, potential clients
as well as the community.
Indy Jet will provide flight training and aircraft rental services within the first 12 months.

www.indyjet.net
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The fastest way to Indianapolis
Indianapolis Regional Airport
3867 Aviation Way • Greenfield, IN 46140
Phone 317-335-3371 •Fax 317-335-2073
Shell branded location:
317-335-3371 Phone • 317-317-335-3371
Phone • 317-335-2073 Fax
Eastern Aviation Fuels was founded by Robert L. “Buddy” Stallings, III in 1975 in New Bern, North
Carolina. For nearly 40 years, Eastern Aviation Fuels has exclusively served the aviation industry. Serving
aviation is our only business.
Eastern Aviation Fuels is strategically aligned with major oil companies to bring its Fixed Base Operator
(FBO) customers a secure supply, a professional image, and clean, high-quality fuel.
Eastern Aviation Fuels is one of the largest distributors of aviation fuel products in the United States. Our
Shell Aviation network is nearly 500 FBOs strong. In addition, we serve airlines, corporate flight
departments, and aerial applicators.
A professional “flying” aviation sales staff assures top-notch, highly personalized customer service and a
greater understanding of your FBO business. We provide a high level of quality service and consider our
customers to be our partners. You will not find this level of service anywhere else in the aviation industry.
For consideration of a Shell branded location Eastern Aviation will provide:
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Branded and lighted signage for both the FBO and Airport to include a lighted Shell
“Pectin”
Contract fuel and AeroClass participation
Marketing Co-Op dollars used for cobranded marketing campaigns based on gallons sold
Install Avgas Tank modification to convert to self-service fueling using credit card terminal
(approx. $60,000 valuation)
o To be installed at Eastern Aviation’s Cost and paid by Putnam County Airport.
*Cost as quoted Sept. 3rd $26,000
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The fastest way to Indianapolis
Indianapolis Regional Airport
3867 Aviation Way • Greenfield, IN 46140
Phone 317-335-3371 •Fax 317-335-2073
Indy Jet Affiliations:
317-335-3371 Phone • 317-317-335-3371
Phone • 317-335-2073 Fax
www.indyjet.net
www.indyflightraining.com
The fastest way to Indianapolis
Indianapolis Regional Airport
3867 Aviation Way • Greenfield, IN 46140
Phone 317-335-3371 •Fax 317-335-2073
Part V
Indy Jet’s Recent Successes:
317-335-3371 Phone • 317-317-335-3371
Phone • 317-335-2073 Fax
FBO growth:
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Fuel sales are up 34% year-over-year
o *Transient fuel uplift is up nearly 80% and now accounts for 65% of total volume
Marketing through the use of Passur/TraqPak have enabled us to attract greater than 22 aviation
businesses that have not used our facility before this year
Net Jets and other fractional jet traffic have grown 45%
Five new companies have relocated their aircraft operations to our facility in the last 12 months.
Brokering of charter flights has grown revenue and provided a value-added service at MQJ
We have experienced growth and increased margins of contract fuel sales by adjusting into-plane
rates and volume discount structure
Local and national market benchmarking revealed lower than average facilities fees which have
been adjusted leading to higher revenue.
Creation of an incentive plan to move customers from using credit cards to Shell purchase cards
lowering retail cost to customers and reducing our processing fees thus allowing us to be more
competitive
Greater leverage and use of programs such as “Shell AeroClass” to incentivize crew members to
purchase more fuel
Awarded INDOT Office of Aviation contract to provide aircraft rental for the period of two years
Awarded ISP Aeronautics contract to host State Police headquarters
Awarded Certified Corporate Aircraft Association “CAA” FBO. Third location in the state to gain
this recognition
Approved as DOD contract fuel location.
Cost Cutting
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Installation of reclamation tanks recently installed offer a $9,000 savings yearly by recycling
sumped fuel
Removal unnecessary/costly contracts saving thousands:
Lowered cable/phone/internet provider fees by eliminating redundant phone line and moving to
voice-over-ip
Lowered insurance cost for flight training aircraft
Reduced 2015 insurance policy cost by 20% by sending bid to market
www.indyjet.net
www.indyflightraining.com
The fastest way to Indianapolis
Indianapolis Regional Airport
3867 Aviation Way • Greenfield, IN 46140
Phone 317-335-3371 •Fax 317-335-2073
317-335-3371 Phone • 317-317-335-3371
Phone • 317-335-2073 Fax
Safety
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We have hosted FAA sponsored FAAST Team safety seminars to help promote GA safety
NATA safety first certification for all line staff
Quality Control and Aviation Competency Education – General Aviation (ACE-GA)
Updated airfield gate access and security camera system
Installed 3” AvGas and 4” Jet Fuel off load couplings to protect against possible fuel mixing
Review and implementation of “standards of service” and “standard operating procedures.”
Passed Eastern Aviation Fuel Safety/Quality audit with zero faults
IAA Fire Safety and Fuel Truck Inspection with zero faults
Passed INDOT Office of Aviation inspection with zero discrepancies
T- Hangar Tenants:
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Creation of “30 for 15” service goals for t-hangar tenants. If we don’t arrive within 30 minutes of
fuel request each customer receives a 15 cent per gallon discount.
Submitted online customer service surveys to all customers with fuel saving incentives.
Shell purchase card incentive program to lower customer’s fuel purchase price while reducing our
processing fees while allowing us to offer competitive fuel prices.
Facilities:
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Accomplished 500’ runway and parallel taxiway extension
Relocated localizer antennas in coordination with runway extension
Updated AWOS system to transmit to the online NADIN system
Equipment:
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Acquired glycol type-1 deicing boom truck
Acquired new 2015 Determon 3,000 gallon Jet A refueler
Ground service equipment and vehicles are now on comprehensive preventative maintenance
schedules
www.indyjet.net
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The fastest way to Indianapolis
Indianapolis Regional Airport
3867 Aviation Way • Greenfield, IN 46140
Phone 317-335-3371 •Fax 317-335-2073
The following key functions for the operation of the FBO terminal and airport
317-335-3371 Phone • 317-317-335-3371
property will be executed by way of this agreement:
Phone • 317-335-2073 Fax

Manage all services and activities of the Putnam County Regional Airport, including contracted
services.
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Research, evaluate, recommend and write grant proposals and other funding requests to Federal
and State agencies.
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Manage daily activities of the airport with major emphasis on safety.
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Manage the Airport General Aviation Program; administer and enforce aircraft hangar and facility
lease agreements, oversee invoicing of airport hangar rental fees and user fees.
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Inform tenants of airport, fire department and Federal Aviation Administration (FAA) rules,
regulations, policies, safety measures and lease requirements.
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Conduct inspections to insure compliance. Document and inform appropriate authorities of safety
hazards, including hazardous waste violations.
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Investigate and resolve tenant complaints with the objective of positive tenant City relations.
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Recommend eviction or lesser action where tenants refuse to comply with established rules,
regulation or policies mandated in lease agreements, and coordinate activities and the management
of issues with the Director of the Redevelopment Office.
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Prepare preliminary annual Airport Division operating budget to include capital improvements;
administer the approved budget, adjusting expenditures as necessary; participate in the overall
management of the airport’s financial affairs.
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Plan, direct, coordinate and review the airport work plan. Meet with staff to identify and resolve
problems, assign work priorities, monitor workflow, evaluate work products and adjust work plan
as needed due to weather, contractor, funding or other unforeseen delays.
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Manage airport operations, including security, fueling, facilities, environmental compliance,
parking, ground transportation and general aviation programs.

Enforce applicable regulations pertaining to flying, airport operations, and public safety; inspect
equipment, grounds, and facilities for proper maintenance.
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The fastest way to Indianapolis

Indianapolis Regional Airport
3867 Aviation Way • Greenfield, IN 46140
Phone 317-335-3371 •Fax 317-335-2073
Manage the maintenance and repair of aircraft hangars, buildings, tie-down spaces, airfield
pavement, navigational aids, lighting systems, and private roads.
317-335-3371 Phone • 317-317-335-3371
Phone • 317-335-2073 Fax
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Inform tenants of airport, fire department and Federal Aviation Administration (FAA) rules,
regulations, policies, safety measures and lease requirements.
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Conduct inspections to insure compliance. Document and inform appropriate authorities of safety
hazards, including hazardous waste violations.
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Investigate and assist in resolving tenant complaints with the objective of positive tenant
Community relations.
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Meet with Airport Manager to identify and resolve problems, assign work priorities, monitor
workflow, evaluate work products and adjust work plan as needed due to weather, contractor,
funding or other unforeseen delays.
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Evaluate operations, maintenance, policies and procedures continuously and recommend changes
for improvement to meet established goals and objectives. Implement changes as needed and in
coordination with the Airport Authority, Airport Manager and tenants as applicable.
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Participate in drafting the Airport Improvement Plan (AIP), participate in the coordinating with
various City/County departments as required; and with Airport Authority finalization of the plan.
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Utilize computer software programs competently.
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Indianapolis Regional Airport
3867 Aviation Way • Greenfield, IN 46140
Phone 317-335-3371 •Fax 317-335-2073
Testimonials
317-335-3371 Phone • 317-317-335-3371
A cut above. Fantastic service, promptly parked and fueled. FBO provided free usePhone
of crew
car and greatFax
discount at
• 317-335-2073
local hotel. Fuel is very reasonable. This FBO has it all. Extremely well run.
Doug Robinson
First time at Indy Jet and looking forward to future trips. I was amazed at the friendliness, professionalism, and
competency of all the staff. They also have a great web site and I especially liked the Concierge link. Thanks to everyone
there for a job well done.
Richard Walker
We just completed a vacation trip from Sanford, ME to the Colorado Rockies with numerous stops enroute. The best
service we received on the trip was from Indy Jet. In fact, the service was among the best I’ve received at over 560
airports I’ve landed at around the country. The line staff and CSRs are exceptionally professional, helpful and friendly.
The CSRs provided us with great negotiated rates at several local hotels and handled all rental car arrangements
perfectly. A large hangar was available in the event of inclement weather for only $30/night for a piston single. This is an
exceptional airport for an overnight stay or for visiting Indianapolis.
Dana Parry
Very nice and helpful FBO. Ryan the manager will go out of his way to make sure you enjoy your experience there. I
would recommend this FBO to anyone.
Tim Wieneke
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