ST. AMBROSE UNIVERSITY SCHOOL OF SOCIAL WORK KNOWLEDGE, SKILL, AND VALUE INDICATORS FOR FOUNDATION AND CONCENTRATION PRACTICE BEHAVIORS FILENAME: EPAS KSV INDICATORS FOR PRACTICE BEHAVIORS Foundation Generalist Practice Behavior Professional Identity 2.1.1 Identify as a professional social worker and conduct oneself accordingly. Social workers serve as representatives of the profession, its mission, and its core values. They know the profession’s history. Social workers commit themselves to the profession’s enhancement and to their own professional conduct and growth. Social workers develop selfawareness to actualize professional roles and identities engage in professional development with supervisors and colleagues contribute to the development of the social work profession through knowledge development and activism Knowledge, Skill, and Value Indicators 1. 2. 3. 4. 5. 6. Maintains prearranged time schedule in the agency and demonstrates responsible work coverage and completion of field assignments. Demonstrates commitment to assigned learning activities. Prepares for educational supervision and seeks feedback and critique of work performance. Works effectively with staff from other related programs in the agency and in referral agencies. Understand roles and responsibilities of various agency personnel. Demonstrates knowledge of the agency program as it relates to the organization and the community service delivery network in which it operates. Concentration Empowerment Practice Behavior Implementing an empowerment approach requires a social worker’s extensive self-awareness. This awareness is based on selfreflection and information from clients, colleagues, and supervisors as well as knowledge developed within the social work profession. A praxis process incorporating these sources of information cycles through phases of reflection, action, and further reflection. This praxis process steers empowerment-focused workers toward accountability to clients, community, and the social work profession. Continuous self-evaluation anchors a social worker’s commitment to life-long learning. Knowledge, Skill, and Value Indicators 1. 2. 3. 4. 5. 6. Maintains expected schedule of attendance, uses time in the agency productively, and reflects disciplined work habits. Assumes increasing responsibility for the constructive use of supervision time by framing an agenda for supervisory conference. Accesses the education resources with the school, agency, and community to prepare for learning opportunities and professional development. Conducts oneself as a collaborative and flexible member of the agency team in operationalizing the agency’s service mission and functions. Participates actively in a prepared manner at agency meetings, task forces, and committees. Demonstrates capacity to provide leadership. 7. 8. 9. Ethical Practice 2.1.2 Apply social work ethical principles to guide professional practice. Social workers have an obligation to conduct themselves ethically and to engage in ethical decisionmaking. Social workers are knowledgeable about the value base of the profession, its ethical standards, and relevant law. 1. 2. Social workers reconcile personal and professional value differences, show congruence between personal and professional values, integrate professional values in practice apply social work 3. 4. Exhibits skill in interpreting the agency’s philosophy, mission, purpose and function to clients. Articulates the value base of social work to respect the dignity and worth of individuals and to promote social justice. Effectively uses supervision and consultation for support and development. Empowerment social workers continuously evaluate professional actions using a praxis process informed by clients, colleagues, supervisors, and the science of the social work profession 7. Examines and understands oneself, including needs, feelings, prejudices, strengths and weaknesses, and how these personal characteristics might affect client relationships. Shows congruence between personal values and beliefs and the values and principles of the social work profession. Recognizes clients’ rights and understanding of the social worker’s primary responsibility to the client. Understands the Ethics guide all social work practice. In empowermentoriented practice, essential areas for ethical analysis emphasize the extent to which the worker-client relationship encourages empowerment, a worker’s socio-cultural location and its impact on practice, and the ethical implications of all practice decisions and behaviors. The generalist nature of empowerment practice frequently presents questions to practitioners about who should benefit from the social work experience - clients, agency, community, and/or society. Empowering practitioners acknowledge and resolve these ethical questions 1. 8. 9. 2. 3. 4. 5. Maintains expected schedule of Demonstrates professional-level writing and verbal communication skills. Evaluates own abilities as a social worker and works to enhance effectiveness as a social work professional. Demonstrates awareness of oneself, including socio-cultural background and its impact on the helping relationship. Conveys a personal philosophy of social justice consistent with the social justice mission of the social work profession. Reconciles one’s own personal values that may conflict with professionalism in social work practice. Confronts values conflicts and ethical dilemmas in agency practices. Demonstrates ability to examine with the client professional codes of ethics to practice identify ethical issues and resolve ethical dilemmas with effective decision making strategies 5. 6. 7. Apply Critical Thinking 2.1.3 Apply critical thinking to inform and communicate professional judgments. Social workers are knowledgeable about the principles of logic, scientific inquiry, and reasoned discernment. They use critical thinking augmented by creativity and curiosity. Critical thinking also requires the synthesis and communication of relevant information. Social workers critically evaluate/integrate sources of knowledge to guide practice - research, 1. 2. 3. 4. professional ethics delineated in the NASW Code of Ethics and applies them correctly to practice experiences. Respects the values, beliefs, lifestyles, and cultures of others that may differ from one’s own. Confronts one’s personal biases and works to be accepting of diverse others in professional practice. Actualizes the NASW Code of Ethics in all phases and activities of practice. in each practice experience. Demonstrates willingness to try new experiences and follows through on new experiences when asked to do so. Effectively transfers knowledge and skills from one area to another. Actively gathers data from a variety of sources (peers, other agency staff, field instructor, consultants, assigned reading, Evaluates practice models and theory for Nowhere is critical thinking more important to the empowerment-oriented practitioner than the awareness of oppression and privilege and the implications of a client’s position within the social order. Empowering practitioners are activists in raising consciousness about power and the impact of power on a client’s experience. Empowerment social workers resolve ethical dilemmas inherent in the empowerment method Empowerment social workers effectively confront in self and others the disempowering attitudes and behaviors that 6. 1. 2. the likely consequences of her/his decisions and self-determination. Applies the social work practice principles of client self-determination, individualization, nonjudgmentalism, and acceptance. Intervenes effectively on behalf of agency clients most vulnerable and discriminated against. Critically evaluates available evidence for applicability in specific practice situations. Diversity in Practice 2.1.4--Engage diversity and difference in practice. practice wisdom, theory critically analyze situations including context, policy, social problems, agency practices, practice models communicate effectively with clients and colleagues, orally and in writing Social workers understand how diversity characterizes and shapes the human experience and is critical to the formation of identity. The dimensions of diversity are understood as the intersectionality of multiple factors including age, class, color, culture, disability, ethnicity, gender, gender identity and expression, immigration status, political ideology, race, religion, sex, and sexual orientation. Social workers appreciate that, as a consequence of difference, a person’s life experiences may include oppression, poverty, marginalization, and alienation as well as privilege, power, and acclaim. 5. 1. 2. 3. 4. their appropriateness and effectiveness with diverse client groups. Applies knowledge and skills learned in supervision. Demonstrates transcultural competence in identifying diverse customs, normative behavior patterns, and cultural norms which influence people’s lives and affect their response to life situations. Is sensitive to and cognizant of how ethnicity, gender, and age role stereotypes affect human behavior and transactions with the social environment. Respects the values, beliefs, lifestyles and cultures of others that may differ from one’s own Appropriately applies concepts related to contribute to social injustices, oppression, and discrimination Collaboration with clients and community is essential for implementing an empowerment method. To build collaborative partnerships that respect, invite, and ensure voice to clients, colleagues, and other stakeholders empowermentoriented practitioners require relationship abilities and communication expertise. The relationship skills of any social worker are grounded in a worker’s cultural competence. Empowerment-based practice builds on this cultural competence and implements a strengths perspective that respects client privileges and expertise. A strengths perspective moves empowering social workers to emphasize the strengths of diverse clients and view clients as having potential 1. 2. 3. 4. 5. Identifies the dynamics in organizations, communities, and the society that contribute to racism, sexism ageism ableism, and heterosexism. Allies with client to change power imbalances and social inequities in those systems that adversely affect their social functioning. Initiates and maintains relationship with diverse clients to respect client privilege and expertise. Collaborates with clients and other diverse groups to formulate realistic intervention goals that fit with agency’s programs, purposes, and resources. Treats diverse clients and Human Rights and Justice 2.1.5 Advance human rights and social justice. Social workers appraise the impact of cultural identity on a person’s experience of privilege and oppression demonstrate cultural competence in all aspects of social work practice detect cultural bias and discrimination in professional practice with diverse clients Each person, regardless of position in society, has basic human rights, such as freedom, safety, privacy, an adequate standard of living, health care, and education. Social workers recognize the global interconnections of oppression and are knowledgeable about theories of justice and strategies to promote human and civil rights. Social work incorporates social justice practices in organizations, institutions, and society to ensure that these basic human rights are distributed equitably and without prejudice. 5. 6. 1. 2. 3. 4. human diversity in generalist practice with individuals, groups, organizations, and communities. Works effectively with clients from various socioeconomic, ethnic and racial backgrounds, and age cohorts. Confronts one’s own personal biases and prejudices and works to be accepting of diverse others in professional practice. Shows a commitment to social justice ideals and champions human rights. Understands the dynamics of oppression and discrimination. Distinguishes between personal troubles and public issues and understands the influence of social problems on personal well-being. Promotes an accepting environment for persons whose voices are often unheard (women, gay men and lesbians, persons of color, and others) to advocate for to meet their challenges. colleagues distinguished by race, sex, age, ethnicity, culture, sexuality, class, religion, and physical and mental abilities with respect and consideration of inherent dignity and worth. Empowerment social workers partner effectively with clients and others who vary by race, ethnicity, socio-economic class, age, gender, sexual orientation, and physical and cognitive abilities demonstrate cultural competence in acknowledging the strengths and inherent power of diverse client populations 1. As social work professionals, all practitioners commit themselves to advancing human rights and social justice. An empowerment-oriented practitioner frames this effort in terms of client’s power. One’s sense of power can only endure in an environment that supports it. Empowering practitioners analyze the ways in which a client’s experience of power is shaped by social and cultural systems, social policy, legislation, agency protocols, and global dynamics. In keeping with the goal of empowerment, practitioners act on this knowledge to contribute to a 2. 3. 4. Advocates for clients rights to benefits and resources within the community to meet clients’ needs for these services. Actively participates with others to create resources and opportunities that are equitable, just, and responsive to service consumers. Intervenes effectively on behalf of agency clients most vulnerable and discriminated against. Participates in community and social action efforts through interagency themselves. Social workers identify the inequities in human rights afforded to various people assess the forms and mechanisms maintaining oppression at individual, social, and institutional levels engage in practices advancing human rights and social justice ResearchBased Practice 2.1.6 Engage in researchinformed practice and practiceinformed research. 2. 3. 4. Social workers evaluate practice experience to improve practice coalitions and professional alliances formed to redress social and economic injustices. Empowerment social workers work individually and collectively to advocate policies supporting social justice and protecting human rights 1. Social workers utilize practice experience to inform research, employ evidence-based interventions, evaluate their own practice, and use research findings to improve practice, policy, and social service delivery. Social workers comprehend quantitative and qualitative research and understand scientific and ethical approaches to building knowledge. socially just society. Adheres to ethical research standards in research design, data collection and analysis, and publication of findings. Applies research concepts and skills in evaluation of one’s own practice effectiveness. Constructs and implements research designs for evaluation of client satisfaction, program effectiveness, and community needs. Demonstrates proficiency in using statistics and computers to analyze data and prepare graphical 1. A distinguishing quality of empowerment practice is the use of “evidence” from a client’s perspective in balance with knowledge and evidence generated through social work research. “What constitutes valid evidence?” is a critical question in the use of evidence to guide social work practice, prompting workers to critically evaluate new knowledge and its sources for credibility and applicability in each unique practice situation. Empowering workers continuously evaluate their practices through the lens of new knowledge and by accessing voices from clients, colleagues, and other 2. 3. 4. 5. Apply evidence data to take into account available resources, access, and organizational culture. Implement evidence based interventions with appropriate adaptations for clients based on their culture, interest, and circumstances. Demonstrate understanding that while assessment and intervention must include evidence-based data, knowledge must be broader than implementing associated guidelines. Presents a design for an empowerment-oriented program evaluation. Implements evaluation activities openly with outcomes critically apply evidence-based data to guide practice use qualitative and quantitative research and evaluation to improve service delivery 5. 1. Human Behavior 2.1.7 Apply knowledge of human behavior and the social environment. Social workers are knowledgeable about human behavior across the life course; the range of social systems in which people live; and the ways social systems promote or deter people in maintaining or achieving health and well-being. Social workers apply theories and knowledge from the liberal arts to understand biological, social, cultural, psychological, and spiritual development. Social workers implement an ecosystems framework to describe client systems and their 2. 3. 4. presentation of research findings. Reviews evidence based literature with consideration to the populations served by the agency Utilizes appropriate developmental or other human behavior theory for the practice setting. stakeholders. Empowerment social workers tailor evidencesupported strategies to fit unique client situations design, implement, and analyze program evaluations that access stakeholders’ views 1. Demonstrates a strength perspective in working with client systems. The profession of social work draws on an understanding of human behavior generated from knowledge in many disciplines. Particularly, social workers are knowledgeable about social systems and how these systems affect people in maintaining or achieving wellbeing. Empowerment-based social workers are selective in their use of social work theory and perspectives, choosing those views that support a client’s perspective and augment the client’s experience of power. Incorporates an ecosystems perspective with individuals, families, groups, organizations, and communities. Empowerment social workers critically apply a range of practice theories, models, and perspectives within an Actively incorporates knowledge about biological, developmental, psychological, social, cultural, and spiritual influences to understand functioning of client systems client participation and cooperation. 2. 3. 4. 5. Articulates the strengths and limitations of planned change models as potentially applied to a variety of settings. Employ social work perspectives supporting empowerment practice including social constructionism, critical social theory, the strengths orientation, and ecosystems perspectives. Evaluate agency practice models using an empowerment framework. Applies practice theories and perspectives consistent with an ecosystemic view. Recognizes the reciprocal influence of persons and environments to identify the need for multilevel Policy Practice environments critically integrate knowledge of biological, developmental, psychological, social, cultural, and spiritual influences to understand human behavior effectively apply relevant theories to fit clients and practice situations Social work practitioners understand that policy affects service delivery, and they actively engage in policy practice. Social workers know the history and current structures of social policies and services; the role of policy in service delivery; and the role of practice in policy development. 2.1.8 Engage in policy practice to advance social and economic wellbeing and to deliver effective social Social workers: work services. explain the development and structure of social welfare policy in the US analyze the impact of social policy on service delivery 5. Identifies and assesses situations where the relationship between people and social institutions needs to be initiated, enhanced or restored. 6. Applies the PIE construct to assess situations and select intervention strategies. 1. Is knowledgeable of agency, local, and organizational policies; state and national legislation; and international policy concerns and issues. Identifies gaps and barriers to services in the community’s social services delivery system including income distribution, housing, health, employment, education, immigration, and civil and legal rights. Is familiar with the major social and economic legislative initiatives and policies that affect the agency programs and services to clients. Examines major policy 2. 3. 4. empowerment framework system change efforts. 1. All effective social work practitioners actively engage in policy practice. They recognize the role of policy in service delivery and the effects of social policy on a client’s experience. To implement an empowering process, workers acknowledge the pervasive influence of social policy in every practice endeavor and use this understanding in their consciousness-raising efforts with clients. Empowering practitioners work individually and collectively to influence service delivery, policy formulation, and legislative change. Empowerment social workers challenge unjust social 2. 3. 4. Communicates understanding of the life situations of persons who are disenfranchised and marginalized in US society. Analyzes the dynamics of power, powerlessness, power imbalances and empowerment experienced by populations at risk. Informs agency personnel of service issues and service delivery problems experienced by clients. Advocates for a full complement of service provision in the community’s social service delivery system to eliminate gaps and barriers experienced by persons I need. participate with clients and colleagues to advocate policies that advance social well-being 5. 6. initiatives and issues for their impact on minority and at-risk populations served by the agency including racial, ethic, age, gender, sexual orientation, and physical and mental disability groups. Understand the impact of community and regional values on social services delivery, resource allocation, and policy formulation. Makes connections between policy, research, and practice in intervention activities. and economic policies in all practice activities 5. Works individually and collectively with others to influence policy formulation and legislative change. 1. Practice Context 2.1.9 Respond to and shape an ever-changing professional context. Social workers are informed, resourceful and proactive in responding to the evolving organizational, community, and societal contexts at all levels of practice. Social workers recognize that the context of practice is dynamic, and use knowledge and skill to respond proactively. Social workers assess the impact of local and national social, political, and economic conditions on the well-being and needs of clients analyze the impact of the international context on social work initiate improvements in service delivery to keep pace with changing client needs and social conditions 1. 2. 3. 4. 5. Follow agency policy and procedures. Demonstrate understanding of how global socioeconomic conditions and social policies impact agency systems. Identify how social policies and social, political and economic conditions impact clients served by the agency. Identifies gaps in services delivery and proposes change to address needs. Maintains awareness of the changing context of social work practice and its impact on professional functioning. All social workers acknowledge the input of evolving organizational, community, and societal contexts using knowledge and skill to respond proactively. Empowermentbased practitioners ensure these efforts are based on cooperation, and they work to ally client and community forces in synchronized efforts toward mutual goals. Empowerment social workers initiate cooperative efforts to develop opportunities and resources for clients within community contexts create empowering alliances in organizational, community, and professional contexts. 2. 3. 4. 5. 6. 7. Collaborates to create needed community resources for clients. Participates in agency initiatives to plan for change and evaluation for new programs. Collaborates with community service providers to positively impact services delivery. Appropriately involve constituents in identifying strengths and barriers inherent in change. Represents the agency and the profession in change efforts, utilizing effective leadership and training strategies. Initiates cooperative efforts in community to activate existing contextual resources and expand environmental opportunities for clients. Maintains a strengths perspective in working with colleagues, competitors, and other stakeholders in the community service delivery system. Professional Practice 2.1.10 (2.1.10.1-4) Engage, assess, intervene, and evaluate with individuals, families, groups, organizations, and communities. Professional practice involves the dynamic and interactive processes of engagement, assessment, intervention, and evaluation at multiple levels. Social workers have the knowledge and skills to practice with individuals, families, groups, organizations, and communities. Practice knowledge includes identifying, analyzing, and implementing evidence-based interventions designed to achieve client goals; using research and technological advances; evaluating program outcomes and practice effectiveness; developing, analyzing, advocating, and providing leadership for policies and services; and promoting social and economic justice. 1. 2. 3. 4. 5. 6. 7. Social workers: articulate a generalist practice processes that apply to all client systems explain how a generalist practice approach integrates research, policy, and practice activities • infuse practice with empowerment perspective 2.1.10 (a) Engagement • build 8. 9. Establishes and maintains professional relationships with clients. Establishes mutual goalsetting based on the needs and goals expressed by the client system and appropriate to the agency or program. Listens and responds with empathy and honest in communication with clients. Communicates effectively both verbally and in writing. Shows ability in problem definition, goal setting, and decision making. Considers influences of personal, cultural, organizational, social, environmental, and international factors throughout the intervention process. Maintains and ecosystemic perspective. Selects and uses generalist skills and processes to work effectively and productively with individuals to enhance their developmental, coping, or adaptive capacities and access community resources. An empowerment practice method acts on the dynamic interplay of clients with many systems including social, cultural, and political contexts as well as physical environments. Even problems encountered at the micro level are recognized to be embedded in a wider system of influence and amenable to changes initiated at the mezzoand macrolevels. Empowerment-based practitioners assess systemically, intervene broadly, and evaluate the effects of their efforts throughout the system of focus. Moreover, empowerment practice requires collaboration with clients and community. As a process, collaborating has powerful benefits for all involved, elevating subjugated knowledge and activating energy to achieve goals. Such collaboration exemplifies the value stance of an empowering social work professional actualizing the principles of selfdetermination, individualization, and acceptance. 1. Selects and utilizes generalist skills and Empowerment social workers • practice competently and 7. 2. 3. 4. 5. 6. Recognizes the reciprocal influence of persons and environments to identify the need for multilevel system change efforts. Applies practice theories and perspective that incorporate principles of the ecosystems view, feminisms, and social constructionism. Applies social work practice skills appropriate to organizational, community, and policy practice in implementing larger system change. Demonstrates knowledge of a variety of therapeutic and social change models from which to choose intervention strategies. Utilize solution focused conversation with clients to identify strengths and resources, formulate goals, and discover solutions. Demonstrate an understanding of cognitivebehavioral approach in assessment, intervention and goal achievement with clients in direct practice. Use empowering practice skills of civic engagement, relationships that respect the uniqueness of clients • engage clients as partners to understand situations and agree on goals 2.1.10 (b) Assessment • assess clients in context noting strengths and opportunities • assess resource capabilities in the impinging environments of the client system 2.1.10 (c) Intervention • construct an achievable plan of action for client system and environmental change • activate client and contextual resources to initiate and stabilize change 10. 11. 12. 13. 14. processes to work effectively and productively with families to promote their communication, interpersonal relationships, and social functioning. Selects and uses generalist skills and processes to work effectively and productively with support, treatment, or task groups. Selects and uses generalist skills and processes in organizational change efforts. Selects and uses generalist skills and processes in neighborhood development or community action activities. Demonstrate connections between human behavior theory, social policy, and research in practice activities. Works carefully to understand client situations, priorities, and needs from the clients’ • ethically from an empowerment social work perspective demonstrate expertise in empowerment practice processes at the micro, mezzo, and macro levels 2.1.10 (a) Engagement • use self-awareness and feedback to construct empowering relationships with clients • facilitate client system participation and cooperation implement assessment, intervention, and evaluation activities 2.1.10 (b) Assessment • practice cultural responsiveness by using assessment tools in ways sensitive to client diversity • assess factors of risk and resilience that hinder or promote client system competence 2.1.10. (c) Intervention • use strength-oriented empowerment processes that heighten efficacy, competence, and political consciousness 8. 9. 10. 11. 12. 13. democratic participation, advocacy and/or political action to achieve macrolevel change. Considers the effects of personal, interpersonal, and institutional oppression and discrimination in assessing problems and planning interventions directed toward change in clients and their contexts. Demonstrates ability to intervene at all system levels of practice. Demonstrates skill to implement various therapeutic and social change models in an empowering way. Initiates and maintains relationships with clients that respect client privilege and expertise. Considers how socio-cultural factors influence assessment, treatment, and client expectations. Effectively applies assessment tools and intervention skills that are context-sensitive and appropriate for diverse client populations. perspectives. 2.1.10 (d) Evaluation • evaluate change efforts to recognize achievements and inform continuing actions • evaluate one’s own practice effectiveness 15. Guides conversations with clients and others to highlight strengths, orient toward the future, and emphasize potential solutions. 16. Implements practice models that build on client strengths and existing capacities. 17. Evaluates practice activities to fine tune intervention and generate evidence for practice improvement. • demonstrate practice skills necessary to achieve change through integrated clinical and political social work strategies 2.1.10 (d) Evaluation • continuously monitor and measure practice effectiveness from the client’s perspective actively involve clients in all steps of program evaluation and practice research 14. Shows ability to build relationships with clients varying in age groups, gender, sexual orientation, ability, race, ethnicity, and socioeconomic backgrounds. 15. Implements intervention and evaluation activities openly with client participation and cooperation. 16. Uses empowering processes with clients directed toward heightening their personal efficacy, interpersonal competence, and political consciousness. 17. Resolves relationships with clients in ways that respect client abilities and provide support for continuing development through evaluation, reflection, and referral if appropriate.