Infosys SocialEdge
Infosys Public Services, a U.S.-based subsidiary of Infosys (NYSE:INFY), is a leader in business consulting
and technology solutions. Infosys partners with healthcare and public sector organizations to help them
stay ahead of the innovation curve. The company’s solutions, combined with execution excellence and
proven best practices, allow clients to optimize their operations today while building tomorrow’s
enterprise.
Ranked #15 in the Healthcare Informatics 100 and named in the Healthcare’s Hottest list by Modern
Healthcare, Infosys partners with health plans, health systems and other healthcare organizations to
make healthcare affordable, preventive, and patient-centric for more than 100 million people. Infosys’
work with government agencies at the federal, state and local levels help them become more
connected, smart, and agile so they can focus on core mission outcomes.
The company’s expertise spans industries. From helping organizations connect with consumers by
applying ideas from retail and banking, to enabling smarter organizations to leverage actionable insights,
optimizing operations and costs, and meeting regulations and reform quickly and cost effectively,
Infosys Public Services delivers powerful innovations. Infosys’ experience gives its clients a distinct
advantage and provides strategic insights on what lies ahead.
Infosys helps healthcare and government organizations transform and thrive in a changing world
through strategic consulting and the co-creation of breakthrough solutions, including those in mobility,
social media, big data and cloud computing. At Infosys Public Services, it’s more than just innovation
that has won the confidence of its stakeholders. The company believes its responsibilities also extend
beyond the boundaries of business. That is why Infosys Public Services supports healthcare, education,
and other causes in the communities in which the company works. Visit www.infosyspublicservices.com
to learn more.
Describe your innovative technology and how it solves a real world problem:
Healthcare is going ‘social.’ Smart devices, evolving digital channels, and even new avenues to purchase
insurance like health exchanges are transforming the way constituents search for, purchase, and
consume health care services. Infosys’ recent study – Engaging with Digital Consumers – finds that more
constituents (more than 80 percent of respondents) are ready to leverage online channels to engage
with their providers. However, healthcare organizations lag behind in adopting social media for care
delivery. Social Media offers tremendous opportunities to engage constituents in their own health to
improve outcomes and reduce costs. It provides a unique platform to educate constituents, enable
collaboration, optimize reach, and transform the way healthcare is delivered. This becomes critically
important for the Medicaid and Medicare population, who are plagued with chronic illnesses that
reduce the quality of life while increasing the burden on resources for both patients, providers and the
government.
Infosys SocialEdgeTM combines best-in-class social media capabilities and industry blueprints to create an
ecosystem that allows healthcare organizations to leverage social media to deliver improved care at
lower costs. Infosys SocialEdge enables healthcare organizations to build an ecosystem that integrates
traditional and digital channels, listens to constituents, and understands their needs to deliver patientcentric care across healthcare settings.
Core modules that enable this include:
 Community & Dialogue helps create internal and external communities to enable constituents
to connect and interact. Administrators use this highly customizable and user-friendly portal to
create specific communities e.g. communities for chronic illnesses like diabetes to allow patients
and providers to share inputs and insights. A direct interaction feature allows patients to pose
health questions to providers, and enables providers to quickly identify and respond to health
issues or concerns. The module integrates external channels like Facebook and other online
tools and applications such as videos, real-time messengers, blogs, etc. to improve collaboration
and communication.
 Content aggregation and distribution brings together relevant and useful content across
different sources. The content can be included in the form of widgets and made available to
different communities. A high level of personalization is also possible to ensure distinct usergroups receive information that is relevant for them.
 Social analytics enables administrators to analyze structured and unstructured data across
sources to analyze user sentiment and generate insights to improve care delivery. It provides
intuitive dashboards for improved decision making.
 Mobility allows delivery of the communities and all the other features on any mobile device to
improve productivity.
Infosys SocialEdge provides a one-stop-shop and single point accountability for all the social mediarelated activities and transactions. It is highly scalable and seamlessly integrates with existing systems
including CRM systems, collaboration engines like Jive, etc. It supports a variety of deployment, delivery
and pricing models including on-premise/cloud deployment, SaaS/outcome based pricing and
incorporates industry standard security features.
The platform can help healthcare organizations:
 Build connections and social support
 Foster shared and informed decision making
 Enhance communication between patients, caregivers and providers
 Manage chronic diseases
 Prevent hospitalizations
 Promote in-home care and services
 Improve care coordination and continuity of care
 Effectively engage the caregivers
 Gather useful insights and analyze them quickly