Switch Up Center of Excellence for Aerospace and Advanced Manufacturing http://www.coeaerospace.com/ Contact: Mary Kaye Bredeson, Director mbredeson@everettcc.edu (425) 359-0114 Todd Spokane Regional Clean Air Agency http://www.spokanecleanair.org Contact: (509) 477-4727, ext. # 115 Amy Edge Construction https://www.edgecs.com/ Contact: (509) 535-9841 Kim Work Ready Washington http://workreadywa.com/ (509) 533-8471 USWP Manufacturing http://uswpmfg.com/we-knowthe-market/ http://www.zythumbrewingcomp any.com/current-events/ http://www.1stavenuepharmacy. com/ http://ssmpmanual.com/ 509-922-1069 Zythum Brewing Company 1st Avenue Pharmacy Successful Stuttering Management Program Score Spokane http://www.scorespokane.org/ 1-509-998-6263 509.624.3017 Kim Krieger Director, SSMP Workshop 509-701-2140 kk505@aol.com Dorvan Breitenfeldt 509-235-6453 cell 509-954-3458 dbreitenfeldt@gmail.com SCORE Spokane, Chapter 180 801 W. Riverside Avenue, Suite 444 Spokane, WA 99201 Voice: 509.353-2821 Duryea & Associates http://www.duryeaassociates.com/ Todd ph: 509-465-8007 Kim Magnerite Fire Protection Specialists Americus Financial Group LPM Supply http://uswpmfg.com/magne-rite/ http://www.firepro-wa.com/ http://americusbuysnotes.com/ http://lpmsupply.com/ Spokane House Hunter http://www.spokanehousehunter .com/ http://spokaneditchandcable.com / Spokane Ditch and Cable P: 509.922.1069 Phone: (509) 324-1844 509-326-9000 LPM Supply, Inc. 1504 W. Boone Avenue Spokane, WA 99201 509-328-0858 800-422-4036 (509) 990-2525 509-483-1272 Amy NXNW Wendt Agency https://www.yellowstoneassociati 105 Park Drive S. | Great Falls, MT on.org/ | 59401 | 406.454.8500 DeVries Moving http://devriesmoving.com/ TEL 509.924.6000 FAX 509.924.0041 FREE 1.800.333.6352 Amy Quarry Tile Company Sterling International/Rescue http://quarrytile.com/ www.rescue.com/ 509-536-2812 Stephanie Cates Director of Marketing Sterling International d: 509.343.3621 m: 509.710.5108 Kim Todd e: stephanie@rescue.com Beacon Hill Events and Catering http://beaconhillevents.com/ Corstra http://www.thinkcorstra.com/ab out https://www.watrust.com/person al/banking/index Washington Trust Bank Pearson Packaging http://pearsonpkg.com/ 4848 East Wellesley Spokane, Washington 99217 P: 509-482-3556 F: 509-482-3559 info@beaconhillevents.com 509-459-4357 or 1-800-790-6864 Amy Ingrid Campbell Director of Marketing Washington Trust Bank d: 509.358.8287 m: 509.590.5090 e: icampbell@watrust.com Michael Senske President & CEO Pearson Packaging D: 509.241.4704 C: 509.979.6702 e: msenske@pearsonpkg.com Todd Kim *Bold organization title indicates it is a reference provided by agency Script for NXNW Hi, I’m <state your name> I’m calling from Spokane Regional Health District, we’re doing reference checks on NXNW, who we are potentially entering into an agreement with to help with a website project. We understand NXNW did work with your organization in the past. Is there someone there that worked with them on development of your web site that I could talk to? Perhaps someone in marketing, communications or IT? Script for Switch Up Web and Marketing Hi, I’m <state your name> I’m calling from Spokane Regional Health District, we’re doing reference checks on Switch Up Web and Marketing, who we are potentially entering into an agreement with to help with a website project. We understand Switch Up did work with your organization in the past. Is there someone there that worked with them on development of your web site that I could talk to? Perhaps someone in marketing, communications or IT? Questions Reiterate script and ask subject matter expert if they have time to answer a few questions. If not, invite them to suggest a better time to call back. 1. Is it true you worked with this company on development of your current website? Timeline 2. When was this work completed? What was the start time and end time? 3. Were there any unexpected delays or change orders? If so, please describe. 4. Was the project completed on time? Project management 5. Did you find them to be organized in their project management? 6. Was there an open line of communication between your staff and the organization? Did you feel kept-in-the-loop? Administration 7. Are you currently the content manager of your site, or is this person located in-house/a staff member? If yes, how easy is it to navigate the site on the backend? 8. Did they provide sufficient training and documentation on maintaining web site features? 9. How have security updates impacted the site, if at all? 10. Is there ongoing maintenance that you still work with this organization on? Are they responsive? Knowledgeable? 11. Do you have any security concerns about the site? Overall 12. Is there customization on the site, or were they able to meet your needs with off-the-shelf product? 13. Is the final product what you anticipated? If not, please describe. 14. Would you re-hire this company?