August 18, 2015
Minseong Kim
Ph.D. Student
Department of Tourism, Recreation & Sport Management
College of Health and Human Performance
University of Florida
Gainesville, FL 32611
(404) 747-4268
EDUCATION
Ph.D. Student
M.G.H.M.
M.B.A.
B.S.
B.B.A.
University of Florida, Gainesville, Florida, 2015Georgia State University, Atlanta, Georgia, 2015
Sejong University, Seoul, Korea, 2010
University of Minnesota, Crookston, Minnesota, 2012
Sejong University, Seoul, Korea, 2007
ACADEMIC EXPERIENCE
August 2014July 2015
Georgia State University, School of Hospitality Administration
Graduate Research Assistant
December 2008- Sejong University, Graduate School
May 2009
Administration Assistant
PUBLICATIONS
Top Tier Refereed Articles
1. Kim, S. H., Kim, M. S., & Han, H. S. The effects of personality traits and congruity on
customer satisfaction and brand loyalty: Evidence from coffee shop customers. Under
review at Service Business.
2. Kim, S. H., Kim, M. S., Han, H. S., & Holland, S. Intrinsic motivation and
organizational citizenship behaviors in the hospitality employees: The mediating role of
reciprocity and organizational commitment. Under review at Journal of Hospitality &
Tourism Research.
3. Kim, S. H., Kim, M. S., Han, H. S., & & Holland, S. The influence of customer
personality traits on customer satisfaction, customer brand identification, involvement
and brand loyalty: The coffee shop industry. Under review at Journal of Business
Research.
4. Lee, Y. K., Kim, S. H., Kim, M. S., & Kim, H. S. Person-Environment fit and its effects
on employees’ emotions and self-rated and supervisor-rated performances: The case of
hotel employees. Under review at Asia Pacific Journal of Tourism Research.
5. Kim, S. H., Kim, M. S., Han, H. S., & Holland, S. The determinant of hospitality
employees’ pro-environmental behaviors with a focus on generational differences. Under
review at International Journal of Hospitality Management.
6. Lee, Y. K., Kim, M. S., Katz-Gerro, T., & Kim, Y. S. (forthcoming). Personal values,
perceived consumer effectiveness, and demographic effects on green purchase behavior
in Korean consumers. Accepted at Environmental Engineering and Management Journal.
7. Lee, Y. K., Kim, S., Kim, M. S., Lee, J. H., & Lim, K. T. (2015). Relational bonding
strategies in the franchise industry: The moderating role of duration of the relationship.
Journal of Business & Industrial Marketing, 30(7), 830-841. doi: 10.1108/JBIM-102013-0237
8. Lee, Y. K., Kim, S., Son, M. H., & Kim, M. S. (2015). Linking organizational justice to
job performance: Evidence from the restaurant industry in East Asia. Asia Pacific
Journal of Tourism Research. doi: 10.1080/10941665.2015.1016052
9. Lee, Y. K., Kim, S., Kim, M. S., & Choi, J. (2014). Antecedents and interrelationships of
three types of pro-environmental behavior. Journal of Business Research, 67(10), 20972105. doi: 10.1016/j.jbusres.2014.04.018
Refereed Articles
1. Lee, Y. K., Choi, J. G., Kim, M. S., Ahn, Y. G., & Katz-Gerro, T. (2012). Explaining
pro-environmental behaviors with environmentally relevant variables: A survey in Korea.
African Journal of Business Management, 6(29), 8677-8690. doi:10.5897/AJBM11.2360
Regional Articles (Korean Articles)
1. Koo, D. W., Kim, M. S., & Lee, S. M. The effects of chef’s authentic leadership on job
engagement, job performance, teamwork, and turnover intention of cooks in hotel. Under
review at Korean Journal of Hotel Administration.
2. Kim, M. S., Lee, S. M., & Koo, D. W. (2015). The determinants of employees’
proenvironmental behavior in foodservice department of hotel: Focused on five star
hotels in Seoul. FoodService Industry Journal, 11(1), 7-20.
3. Han, H. S., Kim, M. S., & Kim, S. H. (2015). The effect of intrinsic job motivation on
organizational commitment and innovative behavior by employees in foodservice
industry. Korean Journal of Hotel Administration, 24(2), 175-198.
4. Kim, H. K., Lee, P. S., Kim, M. S., & Lee, Y. K. (2014). The effect of benevolence and
communication on commitment and switching intentions: The automobile parts buyer’s
perspective. Asia-Pacific Journal of Business Venturing and Entrepreneurship, 9(6), 129144.
5. Han, H. S., Kim, M. S., & Kim, S. H. (2014). The effect of personality traits of a coffee
shop customer on service value, customer satisfaction, and repurchase behavior: Focused
on franchise coffee shop versus independent coffee shop. Korean Journal of Hotel
Administration, 23(6), 155-172.
6. Kang, Y. Y., Kim, M. S., Kim, J. H., & Kim, H. S. (2014). The influences of
DINESERV on customer satisfaction and engagement in Chinese restaurants.
FoodService Industry Journal, 10(2), 7-21.
7. Chang, J. Y., Lee, J. H., Kim, M. S., & Lee, Y. K. (2014). The effect of foodservice
franchisee’s perceived justice on emotion, satisfaction, and recontracting intention. Korea
Research Academy of Distribution and Management Review, 17(3), 21-36.
8. Kim, M. S., Seo, M. K., Park, S. W., & Lee, Y. K. (2014). The effect of environmental
orientation on innovation, environmental and market performance in franchise firms
context. Journal of Distribution Science, 12(8), 71-82.
9. Jung, S. Y., Kim, M. S., & Lee, Y. K. (2014). The effect of online fan community
characteristics on behavioral change of fan community members: Focused on Girls
Generation fan community. Consumption Culture Study, 17(2), 81-102.
10. Kim, K. W., Kim, M. S., Seo, M. K., & Lee, Y. K. (2014). The effects of franchise
firm’s environmental orientation on green competence and performance. Journal of
Marketing Studies, 22(2), 49-74.
11. Lee, Y. K., Kim, M. S., & Nam, J. H. (2014). The effect of hotel employees’ personenvironment fit on organizational emotion and employee performance using structural
equation modeling. Korean Journal of Hotel Administration, 23(2), 219-237.
12. Yoo, D. K., Ju, M. J., Kim, M. S., & Lee, Y. K. (2013). Determinants of franchisor
dissatisfaction in foodservice industry: Focused on revised IPA. The Academy of
Customer Satisfaction Management, 15(4), 123-140.
13. Koo, D. W., Kim, H. S., & Kim, M. S. (2013). The effect of hotel general manager’s
authentic leadership on employees’ trust, affective commitment, and turnover intentions.
Journal of Hotel & Tourism Studies, 15(4), 204-226.
14. Kim, H. S., Kim, M. S., & Koo. D. W. (2013). The effect of general manager’s
transformational leadership in hotel on foodservice employee’s job engagement, job
performance, and turnover intention. FoodService Industry Journal, 9(3), 29-43.
15. Lee, Y. K., Park, J. W., Kim, M. S., & Yang, J. J. (2012). The effect of environmental
characteristics’ of driving range on consumer’s service evaluation and loyalty. Journal of
the Korean Data Analysis Society, 14(3), 1731-1748.
16. Lee, Y. K., Kim, M. H., Kim, M. S., & Yoon, N. S. (2011). An analysis of consumer’s
emotions, AMP satisfaction, word-of-mouth intentions, and participation intentions by
the type of advanced management program learning motivation. Journal of Marketing
Studies, 19(2), 59-78.
17. Lee, Y. K., Shim, K. S., Chang, J. Y., & Kim, M. S. (2011). Antecedents and
consequences of relational quality between supplier-buyer in industrial market in the
context of packaging machinery. Journal of Commodity Science and Technology, 29(5),
89-104.
18. Lee, Y. K., Lee, B. W., & Kim, M. S. (2011). A study on the triadic relationships among
satisfaction with doctor and hospital, patient trust, and loyalty. Journal of Marketing Studies,
19(2), 51-75.
19. Lee, Y. K., Choi, J. G., & Kim, M. S. (2010). The impact of environmental objective and
subjective knowledge on pro-environmental behaviors: Mediating role of environmental
affect. Korean Management Review, 39(5), 1177-1197.
20. Lee, Y. K., Kim, M. H., & Kim, M. S. (2010). Development and consequences of
satisfaction with advanced management program. The Academy of Customer Satisfaction
Management, 12(2), 73-98.
21. Lee, Y. K., Son, M. H., Lee, D. J., & Kim, M. S. (2010). The effects of quality of LMX
on trust, job performance, and helping behavior of hotel F/B service employees. Korean
Journal of Hotel Administration, 19(6), 213-232.
Unpublished Papers/Presentations (*Presenter)
1. Kim, M. S.,* & Kim, S. H. (2015). Key attributes of pro-environmental behaviors:
The evidence from hospitality employees. 5th Annual Korea America Hospitality and
Tourism Educators Association (KAHTEA), the Platinum Hotel, Las Vegas, NV,
USA, April 17-18, 2015.
2. Kim, M. S.,* & Kim, S. H. (2015). The influence of customer brand identification on
coffee shop brand evaluation and repurchase intention. 20th Annual Graduate
Education & Graduate Student Research Conference in Hospitality and Tourism,
University of South Florida, Tampa, FL, USA, January 8-10, 2015.
3. Kim, M. S.,* & Kim, S. H. (2015). The impacts of personality traits and congruity on
customer satisfaction and brand loyalty: Evidences from the franchising coffee shop
and independent coffee shop. 20th Annual Graduate Education & Graduate Student
Research Conference in Hospitality and Tourism, University of South Florida, Tampa,
FL, USA, January 8-10, 2015.
4. Lee, Y. K., Kim, M. S.,* & Nam, J. H. (2013). The effect of person-environment fit on
organizational emotion and employee performance. Korean Academic Society of
Hospitality Administration: The 46th Fall Conference, Chung-Ang University, Seoul,
Korea, December 14, 2013.
5. Yoo, D. G., Ju, M. J., Kim, M. S.,* & Lee, Y. K. (2013). Determinants of franchisor
dissatisfaction. The Korean Society for Franchise Management: The Balanced
Development for Creative Management of Food and Franchise Industry, Sejong
University, Seoul, Korea, November 30, 2013.
6. Lee, Y. K., & Kim, M. S.* (2013). Green consumers’ value orientations to explain
pro-environmental behavior: Validity of instrument to measures SVS (Schwartz
Value Survey), PVQ (Portrait Value Questionnaire), and Stern’s Value Scale. Korean
Scholars of Marketing Science: 2013 KMSM Fall International Conference: Roles of
Sustainable Marketing and Management in Asia and the World, Yonsei University,
Seoul, Korea, November 9, 2013.
7. Lee, Y. K., Kim, X., Son, M. H., & Kim, M. S. (2013). Examining organizational
justice in the context of LMX and the effect of LMX on trust and job performance.
Association of Marketing Theory and Practice 2013 Annual Meeting, Charleston, SC,
USA, March 21-23, 2013
8. Lee, Y. K., Kim, S., Choi, J. G., & Kim, M. S.* (2012). Determinants of proenvironmental behavior. Korean Scholars of Marketing Science: 2012 Global
Marketing Conference at Seoul: Globalization and Marketing Performance, COEX,
Seoul, Korea, July 19-22, 2012.
9. Lee, Y. K., Lim, K. T., Lee, J. H., & Kim, M. S.* (2012). The effect of franchisor
bonding activities on franchisee’s relationship quality and long-term relationship
orientation. The Korea Distribution Science Association: Summer 2012 International
Conference of the Korea Distribution Science Association and Allied Academic
Associations, Challenges and Opportunities of Management, International
Conference Hall, Sejong University, Seoul, Korea, July 13-15, 2012.
10. Lee, Y. K., Choi, J. G., Kim, M. S., & Ahn, Y. G. (2010). The impact of
environmentally relevant variables on pro-environmental behaviors in the case of
Korea: The mediating effect of preference for environmental attributes. Korean
Scholars of Marketing Science: 2010 Global Marketing Conference at Tokyo:
Marketing in a Turbulent Environment, The Hotel Okura Tokyo, Japan, September 912, 2010.
11. Lee, Y. K., Choi, J. G., Kim, M. S.*, Ahn, Y. G. (2010). Determinants of green
purchase behavior. Korean Scholars of Marketing Science: 2010 KAMS Spring
International Conference: A Window to the World Marketing, Kyung Hee University,
Seoul, Korea, May 29, 2010.
12. Lee, Y. K., Son, M. H., Lee, D. J., & Kim, M. S.* (2010). The effect of LMX on trust,
job performance, and helping behavior in hotel industry. Korean Academic Society of
Hospitality Administration: The 39th Semi-Annual KASHA Conference, Gumi 1
College, Gyeongbuk, Korea, April 24, 2010.
Articles in Progress
1. Kim, M. S., & Koo, D. W. The effect of Pygmalion leadership on trust, job engagement,
and job performance in hotel industry. Target: International Journal of Hospitality
Management.
2. Kim, M. S., & Kim, S. H. The role of perceived values, emotion, satisfaction, and
attitude in online loyalty development process. Target: Journal of Business Research.
3. Kim, S. H., Kim, M. S., & Han, H. S. Hospitality employee motivation to innovative
behavior: The mediating role of knowledge management. Target: International Journal
of Hospitality Management.
4. Kim, S. H., Kim, M. S., & Han, H. S. Brand authenticity and brand loyalty of the coffee
shop consumers: The mediating roles of brand trust and brand affect. Target: Journal of
Consumer Research.
5. Kim, S. H., Kim, M. S., & Han, H. S. The impact of local-global consumer values, brand
engagement, and brand commitment on brand citizenship behavior. Target: Journal of
Consumer Research.
6. Kim, S. H., & Kim, M. S. The roles of genuine leadership and emotional leadership in
enhancing non-financial performance. Target: International Journal of Hospitality
Management.
HONORS AND AWARDS
Highest Honors Student/Scholarship for Academic Excellence, Sejong University, 20092010
Unil Electronics Global Scholarship Program, 2008-2010
Academic Honors Scholarship, Sejong University, 2003-2004
RESEARCH INTERESTS
Consumer Behavior in the Hospitality Industry
Leadership
Sustainable Tourism
Hospitality Marketing
Franchise Industry
Structural Equation Modeling
WORK EXPERIENCE
May 2011August 2011
May 2012August 2012
Bulgogi Brothers, Seoul, Korea
Department of Marketing
Internship
January 2007August 2010
UNIL Electronics, Seoul, Korea
Assistant Research Engineer
December 2002- McDonald’s, Seoul, Korea
December 2004 Trainer