Tennis Clubmark Accreditation MUSSELBURGH TENNIS CLUB Tennis Clubmark Accreditation Page 1 of 54 Tennis Clubmark Accreditation Contents 1 Tennis Clubmark Criteria – as set out by the LTA ......................................................................... 3 2 Musselburgh Tennis Club – Committee Members ....................................................................... 5 3 Constitution of Musselburgh Tennis Club .................................................................................. 13 4 Registration Form for Members ................................................................................................. 19 5 Wimbledon Tickets Acknowledgement Form............................................................................. 21 6 Code of Practice .......................................................................................................................... 22 7 Self-Declaration Form ................................................................................................................. 24 8 Volunteer Commitment Form .................................................................................................... 27 9 Volunteer Recruitment and Retention Policy ............................................................................. 28 10 Child Protection Policy ................................................................................................................ 30 11 Equality & Diversity Policy .......................................................................................................... 31 12 Anti-Bullying Policy ..................................................................................................................... 31 13 Photography & Filming of Children Policy .................................................................................. 38 14 Complaints Policy........................................................................................................................ 39 15 Feedback policy .......................................................................................................................... 42 16 Accident and Emergency Information ........................................................................................ 43 17 Accident Report Form ................................................................................................................. 45 18 Risk Assessment Guidance.......................................................................................................... 47 19 Risk Assessment Policy ............................................................................................................... 51 20 Risk Assessment Template ......................................................................................................... 52 21 Sinking Fund Policy ..................................................................................................................... 54 Page 2 of 54 Tennis Clubmark Accreditation 1 Tennis Clubmark Criteria – as set out by the LTA As a management committee review your existing policies, procedures and activities and identify where additional resources need to be developed or where your on-court programme needs to be refined to support you to achieve Tennis Clubmark accreditation. Start by looking at the Clubmark criteria below. Run through each item of evidence required and tick off what you feel you have in place to get some understanding of the remaining workload. Then divide the work across the various committee members and coach, put in timescales and ensure you meet regularly to monitor progress. Your local Tennis Development Manager is available to support you. 1.1 Management Job specification for each role Section 2 Open access constitution or rules – rules should reflect the recent incorporation of the LTA and the new disciplinary code Section3 Volunteer commitment form for each volunteer Section 8 Volunteer recruitment and retention policy Section 9 Consultancy agreement for coaching services or coach/club charter To be completed Job specification for head coach along with each additional coaching role To be completed Policies and procedures commitment form To be completed Effectively promote your place to play To be completed Create a welcoming environment To be completed 1.2 Policies and Procedures Code of practice for members/users Section 6 Code of practice for working with young people To be confirmed Child protection policy Sections 10 and 11 Equality and diversity policy Section 12 Child protection course - head coach and child protection officer to attend and certification required To be confirmed Photography and filming of children policy Section 13 Complaints policy Section 14 Page 3 of 54 Tennis Clubmark Accreditation Feedback policy Section 15 Accident and emergency information Section 16 Accident report forms Section 17 Risk assessment policy Sections 18, 19 and 20 1.3 Tennis Programme Achieve Clubmark Minimum Programme Guidelines Licensed head coach and/or licensed/registered coaching team Development plan for the head coach and/or coaching team Using the appropriate courts and equipment for mini tennis, yellow ball and adult beginners Using registers; including emergency contact details and medical information Using appropriate player : coach ratios for on court activity Delivering an inclusive programme of coaching and competition Developing talent and working with the LTA talent identification process Engaging the local community; schools, community clubs, disability groups, youth groups 1.4 Planning Action plan – short, medium and long term goals Sinking fund guidance and policy Section 21 Business plan – project specific (not essential) Page 4 of 54 Tennis Clubmark Accreditation 2 Musselburgh Tennis Club – Committee Members 2.1 President Tim Price Tim.price6@btinternet.com 07801 130 563 Overview The President is the internal and external figurehead of the club. Role Lead the public representation of the club – to the local community, tennis governing body, funding organisations, media and other interested parties Lead the club's Annual General Meeting and Committee Meetings – acting as chairperson Lead the future direction of the club's growth and retention To motivate and support all Club Committee Members Responsibilities To control day to day management of the Club To ensure that the Club meets any obligations to other parties – the tennis governing body for any standards and policy adherence the Local Authority regarding court access, maintenance any funding organisations regarding any repayments To ensure that the Club's Constitution and supporting Policies are maintained and reviewed at least annually are available to all members and, where appropriate, visible or accessible within the Clubhouse To ensure that the conduct of all Club Members whilst at the Club or representing the Club meet the standards in our Policies and, if not, that appropriate actions are taken To agree meeting agendas with the Secretary To chair the Club's Annual General Meeting and other Committee Members in an impartial and unbiased way. To lead the agenda and preside over any necessary voting. As per the Constitution the President shall, if necessary, hold the casting vote Outwith these formal meetings the President can make appropriate decisions on behalf of the management committee once members have been consulted To own the Club's Future Plan Page 5 of 54 Tennis Clubmark Accreditation 2.2 Treasurer Tim Price Tim.price6@btinternet.com 07801 130 563 Overview The Treasurer manages the present and future projected financial position of the club. Role To act as the financial governor of the club, ensuring that all financial transactions are accounted for To build the future projected financial position of the club and ensure that sufficient budget is built and retained to ensure the ongoing stability of the club Responsibilities To collect and manage payment of Club Memberships and, with the Secretary, maintaining a record of all Club Members To ensure that records of all financial transactions are retained and centrally recorded in an appropriate way To present the Club's financial status (Full Year ending end-February) at the Annual General Meeting – making reference to any substantial expenses / income and or any unaccounted variances To build the budget forecast to ensure that future ongoing and maintenance can be met To ensure that any commitment payments to third parties (e.g. Grants or Loans) are repaid to the correct schedule To identify fundraising opportunities e.g. grants / sponsorships and to pursue these on behalf of the Club To manage the Wimbledon Ballot allocation from British Tennis – including the payment for tickets, ballot for tickets, distribution of tickets and then re-imbursement for tickets – either from Club Members or from British Tennis for returned tickets To make available the Club's financial position upon written request from any Club Member – requests from other parties would require Club Committee approval Page 6 of 54 Tennis Clubmark Accreditation 2.3 Secretary Richard Morley richard_morley_1978@yahoo.co.uk 07717 700 266 Overview The Secretary is the main administrator of club affairs Roles Lead the administration and record keeper for the Club – including any correspondence to third parties i.e. British Tennis, Local Authority etc. Responsibilities To be the first point of contact for all enquiries – listed on correspondence and on the website Annual General Meeting and other Committee Meetings To call theses meetings, including outlining the Agenda, in a timely fashion in accordance with the Club Constitution To record minutes and actions during the meeting To distribute the minutes and actions following the meeting and to ensure that actions are completed by their owners in a timely fashion Club membership To maintain a Register of all Club Members – including their names, contact details, emergency contact details etc. – including the currency of their membership Engagement with British Tennis To ensure affiliation is retained with British Tennis To manage the British Tennis membership lists as per the received Club Membership forms To manage the Club's affiliation to British Tennis, it's list of Places to Play, with Tennis Scotland and with the local leagues Dealing with other correspondence - for example, but not limited to With Local Authority for access to the courts With Local Officials (e.g. Councillors) on any matters arising With Funding Providers, Grant Organisations, Sponsors to ensure ongoing contact and relationships are built and retained With the Local Community on any matters arising Page 7 of 54 Tennis Clubmark Accreditation 2.4 Risk Assessment Co-ordinator Ian Hunt ian_hunt@live.co.uk Overview To ensure the safety of the courts, the clubhouse and the surrounding grounds Role To ensure that the courts are fit to play on To ensure that the clubhouse is fit for use To ensure that the surrounding grounds are safe – including fencing, gates, trees etc. Responsibilities To complete regular – at least annual – reviews of the courts, the clubhouse and the surrounding grounds to assess areas that could cause a Health and Safety risk To log the findings against the Risk Assessment Template in accordance with the Policy and Guidelines and pass these to the Club Secretary for the record To manage the timely and complete remediation of the defects causing the risks with those responsible for them – which could be Musselburgh Tennis Club or enjoyLeisure, who own and maintain the courts Page 8 of 54 Tennis Clubmark Accreditation 2.5 American Tournament Organiser Clare Morley claremorley@ymail.com 07890 685 320 Overview The American Tournament Organiser co-ordinates our annual Open Tournament Role Leads the American Tournament – our annual Open Mixed Doubles competition Responsibilities To set the date for the American Tournament To ensure arrangements prior to the day o To inform Club Members and other local clubs of the tournament date o To raise local community awareness o To co-ordinate volunteers for the day o To book exclusivity of the courts for the date To ensure arrangements on the day o To prepare the clubhouse and courts o To manage the running of the tournament (pairings, scores, progress) To develop further competitive opportunities for all at the club Page 9 of 54 Tennis Clubmark Accreditation 2.6 Junior Co-ordinator David Stott djstott.mrfc@yahoo.com 07936 553 095 Overview The Junior Co-ordinator helps develop child and youth participation in tennis Role Lead participation and opportunities for the Club's Junior Members Develop plans to build Junior Membership Responsibilities 2.7 To ensure coaching opportunities for Junior Members of all ages and standards To identify and develop opportunities for competitive play for any Junior Members who wish to pursue this – either local, county or nationally To work with the Club Committee to develop a Club based Junior Tournament To be a point of contact for all junior team activity at the club To help organise (parent) team managers for any junior teams To present an End of Season report to the Annual General Meeting Other Committee Members Malcolm Reid mbreid1@yahoo.co.uk - 07790 743 815 Accountable for co-ordination into the East Lothian Tennis League Open Day co-ordinator Janey Anderson janey@fsmail.net - 07954 895 879 First Aider Charlie Mollison charliemollison@gmail.com - 07828 087 702 Page 10 of 54 Tennis Clubmark Accreditation 2.8 Other Club roles Additionally there are a number of other roles and responsibilities carried out on behalf of the club that do not hold a Committee position 2.9 Welfare Officer Louise McNaught louise.mcnaught@yahoo.co.uk - 07796 124 124 David Stott djstott.mrfc@yahoo.com - 07936 553 095 Overview The Welfare Officer is pivotal in promoting the safety and well-being of all players. Role and Responsibilities To ensure that all players – members, non-members and visitors – Juniors and Adults – are treated fairly and with respect whilst at the tennis venue and are able to participate in tennis in a fun, safe and inclusive environment Lead advocacy of the Club's Equality and Diversity, Child Protection and Anti-Bullying Policies Manage any complaints raised associated with the above policies To develop trusting and successful relationships across the Club Members Responsibilities To respond to any welfare concerns or issues that arise from any member – junior or adult – in accordance with the Club's welfare policies To manage the resolution of the concern raised, taking care to record the incident(s) and subsequent conversations. The Welfare Officer should o show a common sense approach and an ability to assess situations fairly o stay calm and composed during discussions o show a fair and sensitive judgement to information provided that should be kept confidential and that which needs to be passed to further authorities o be respectful of all parties involved in the allegations and provide even liaison with all parties until the full facts from both sides are established o pass on all records of the concerns to the LTA Safeguarding Team upon its resolution To escalate any concerns raised that need to be passed to alternative authorities o The LTA Safeguarding Team for escalation or confidential guidance o The Local Authority Children’s Social Care o The Police if you feel any member is in immediate and significant risk of harm To actively promote the safety and well-being of all Club Members and visitors by all Club Page 11 of 54 Tennis Clubmark Accreditation Members and visitors To ensure that all activities organised by the Club comply to our various welfare policies (including our Photography & Filming of Children Policy) To maintain quarterly contact with the LTA Safeguarding Team for support and reading email updates that the team sends 2.10 Communications Co-ordinator and Social Co-ordinator Overview The Communications Co-ordinator promotes the club externally The Social Co-ordinator helps build the non-tennis aspects of the club internally Role Lead the promotion of the club within the local community with the purpose of increasing the local community visibility, attracting new membership to the club and possibly sponsorship Lead the development of non-tennis aspects within the club with the purpose of building cross-membership friendships and the appeal of the club to new members Responsibilities Communications Co-ordinator o To raise the profile of the club in the local community and in the county o Build relationships with the local media i.e. newspaper, radio station and magazines o Develop the club website and ensure that information on it is kept up to date (deferred to Richard Morley) o Hold regular Open Days to offer an introduction to the club to the local community (deferred to Malcolm Reid) o Promote the club, its events and news on the LTA places to play self service site o Write press releases for distribution to local papers and magazines Social Co-ordinator o Maintain regular newsletter contact across the Club Members o Organise regular social events e.g. Summer BBQ and End of Season Awards Page 12 of 54 Tennis Clubmark Accreditation 3 3.1 Constitution of Musselburgh Tennis Club RULE 1: NAME AND OBJECTS The Club shall be called “Musselburgh Tennis Club”. The Club’s objectives will be to promote and encourage the game of tennis and to engage in such competitions as may be determined by the Committee. 3.2 RULE 2: USE OF NAME The Society shall be commonly known as “Musselburgh Tennis Club” (“the Club”) or the abbreviation “MTC”. The name of the Club shall be clearly displayed outside every place in which the business of the Club is carried out. The name shall be mentioned in all official publications of the Club, all correspondence, cheques and invoices. 3.3 RULE 3: MEMBERSHIP Entry to the club will be by application to the Treasurer. The maximum membership for the ensuing season shall be determined by the Annual General meeting. The Committee shall have the power to refuse membership of the Club; the Committee shall not be required to make known the reason for any refusal of membership. The Committee shall have the power to expel a member if they believe that the person is not suitable for membership. Membership termination will usually require the member concerned to have been previously warned about their conduct – however in exceptional circumstances the Committee may terminate membership without making known the reasons. Members have the right to appeal to the Committee and to represent themselves at any subsequent hearing. There shall be no liability for the club to return the subscription of a member who has had their membership terminated. Each member of the Club agrees as a condition of membership to be bound by and subject to the Rules of Musselburgh Tennis Club and to the Rules and Disciplinary Code of the Lawn Tennis Association. The Committee shall have the authority to offer Honorary Memberships as either: 1. Honorary Lifetime Membership - which shall exist for the member's lifetime and shall not be transferable 2. Honorary Annual Membership - which shall exist only for the duration of one membership year, or 3. Honorary Social Membership - which shall exist for the member's lifetime but will not entitle the member to any shareholding or voting rights, and shall not be transferable All forms of Honorary Membership must be ratified at an AGM or EGM by a 75% majority vote of the adult members present. Members shall have the use of courts one and two, subject to the lease of the courts from East Lothian Council. East Lothian Council are responsible for the preparation and maintenance of the courts. Page 13 of 54 Tennis Clubmark Accreditation 3.4 RULE 4: SUBSCRIPTIONS The subscriptions payable by members and visitors’ fees shall be set annually by the Committee. Once a subscription has been paid, no part of it shall be refunded when a member leaves or for any other reason. There shall be three types of membership: Senior, Student (in full time education as at 1st April) and Junior (who shall be under the age of 18 years and over 8 years old as at 1st April in the relevant Membership Year) The season shall commence officially from 1st May, though the courts may be available prior to that. Subscriptions shall be due from the same date. A membership will be deemed to have lapsed if the subscription remains unpaid beyond the last day in May. Members may still join for the full season beyond that date but may be required to pay an additional, pre-stated, penalty charge. Members joining in the middle of a season may be allowed to pay a pro-rated membership subscription for the months remaining until renewal at the discretion of the Committee. Visitors may be permitted to play on the courts no more than three times in any one year before being invited to take a membership. 3.5 RULE 5: MEETINGS An Annual General Meeting (AGM) shall be held once a year and be held no earlier than the 1st of March and no later than the 31st March each year. The meeting will receive the report of the Secretary and Treasurer and transact all necessary business of the club. The Notice of the meeting of the Club shall be sent to each Senior Member by post or email at least thirty (30) days before the date of the meeting. Notices of motions or additional Agenda points, which must be by email or in writing, should reach the Secretary no later than twenty (20) days before the date of the meeting. The final Agenda will then be sent to all Senior Members by email or post at least fourteen (14) days before the meeting and will include full details of the time and place of the meeting and the general nature of the business for which it is convened. The accidental omission to send notice of General Meeting to, or the non-receipt of any such notice by any member, shall not invalidate the proceedings of that general meeting. An Extraordinary General Meeting (EGM) shall be held when the Committee think fit or whenever ten members so request in writing to the Committee. Resolutions shall be decided on a show of hands unless it is the wish of the meeting to conduct a full poll of all members. In the case of equality of votes, the chairman of the meeting shall have second or casting vote. No business shall be transacted at a General Meeting unless a quorum of ten members or 20% of the Senior Membership (whichever is the lower) is present when the business is considered. 3.6 RULE 6: OFFICERS AND COMMITTEE The members shall constitute the club and in their hands shall rest the entire control of the club The business of the club shall be conducted by a Committee consisting of the President, Secretary, Treasurer and between two and six additional members, all of whom shall be elected at the AGM Page 14 of 54 Tennis Clubmark Accreditation and shall be eligible for re-election at subsequent AGM’s. The Committee shall have the power to Co-opt further members. The Committee shall meet periodically Any Senior Member of the Club may be nominated for election to the Committee at an AGM with one seconder. A vote shall then be taken for each Committee member if deemed necessary. The Office Bearers will serve for two years following election, whereupon they must offer themselves for re-election at the AGM. The Secretary shall convene all business meetings of the Club and Committee, conduct all correspondence and generally transact all business as instructed by the Committee The Treasurer shall receive and disburse all monies due to and by the Club and shall collect Subscriptions and any other fees due. He shall keep detailed and accurate accounts of his intromissions and present at the AGM a full statement thereof made up to the last day of February in the relevant year. In case any Officer shall die, resign, be removed, or become unfit to act, the Committee may at any time appoint a person to fill the vacancy until the next Annual General Meeting. The Club agrees that each member of the Management Committee will be required, as a condition of election or appointment, to agree to be bound by and subject to the Rules of Musselburgh Tennis Club, and to the Rules and the Disciplinary Code of the LTA. An Officer of the Club or Member of the Committee may be removed by a two thirds majority vote of the members present at a General Meeting called for the purpose of considering their continuing in post. 3.7 RULE 7: BORROWING POWERS The Committee may obtain advances of money from members and others for the purposes of the Club and may secure the repayment thereof by mortgages or charges on any of the Club’s property. The total amount of money owed at any one time must not exceed £50,000.00. The interest on any loan, other than from the Club’s bankers or a mortgage from a bank or building society, must not exceed two per cent per annum above Clydesdale Bank plc base lending rate. The Society may receive donations towards the work of the Society from any person, whether a member or not. 3.8 RULE 8: APPLICATION OF PROFITS The profits of the Club shall be applied to the repayment of loans, and to the furtherance of the objects of the Club, as determined by the Committee from time to time. 3.9 RULE 9: INVESTMENT Any funds not required for immediate use or to meet the usual accruing liabilities shall, with the approval of the Committee and a 75% majority vote of the Senior Members present and entitled to vote at an extraordinary general meeting called for the purpose, be invested in any manner provided by the Committee for the benefit of the Club. Page 15 of 54 Tennis Clubmark Accreditation 3.10 RULE 10: COPIES OF RULES It shall be the duty of the Secretary to deliver to any member on demand a copy of these rules on payment of a nominal sum. 3.11 RULE 11: AMENDMENTS TO THE RULES The foregoing Constitution shall not be amended without the approval of two thirds of the members present at a General Meeting of the Club, prior notice having been given to all members of the proposed amendment. 3.12 RULE 12: AFFILIATION TO OTHER ASSOCIATIONS The Club shall comply with the rules of the Lawn Tennis Association (LTA) and the East of Scotland Tennis Association (ESTA). The Committee may affiliate the Club to any relevant association or society. 3.13 RULE 13: CLOTHING Players are required to wear appropriate tennis clothing and shoes. 3.14 RULE 14: POLICIES The Club has written and adopted a number of policies to assist in the professional management of the Club and its activities. All members of the Committee are provided with a copy of these policies and are required to sign a statement confirming they have read them and will adhere to them. Copies of all the Club’s policies are available to members via the website and on request from the Club Secretary. Members shall observe the various notices displayed on the Clubhouse Notice Board 3.15 RULE 25: BRITISH TENNIS MEMBERSHIP The Club will be affiliated to and registered with the National Governing Body, British Tennis (BT) Upon joining British Tennis, the club will register all members (adult and junior) with the Lawn Tennis Association’s British Tennis Membership scheme for as long as this remains free of charge. This will ensure members receive communications direct from the LTA and will enhance the club’s allocation of Wimbledon tickets. Any member who does not wish to be registered as a member of British Tennis must inform the Membership Secretary upon joining the club; members who do not specify otherwise will automatically be registered with British Tennis. Should any member wish to cancel their membership of British Tennis, or wish to change any of their personal details, they must do so themselves via the LTA website or by contacting the LTA head office. The Club agrees that all unlicensed and unregistered coaches and, so far as reasonably practicable, players and other persons using the facilities of the Club during its periods of responsibility will be required, as a condition of such use, to agree to be bound by and subject to the Rules of Musselburgh Tennis Club and to the Rules and the Disciplinary Code of the LTA. Page 16 of 54 Tennis Clubmark Accreditation 3.16 RULE 26: WIMBLEDON TICKETS The Club receives an allocation of Wimbledon tickets each year from the LTA via Tennis Scotland; the number of tickets received is dependent on the number of British Tennis members in the club and is determined by the LTA. Tickets are allocated in pairs via a ballot (“the Ballot”). The Ballot must be held by 24th April and returns made to Tennis Scotland no later than 1st May. An indication of ticket availability will be made on the Club’s website upon receipt of information from Tennis Scotland and prior to the ballot. All members (adult and junior) who are registered as British Tennis Members (BTM’s) are entitled to enter the ballot. However, members are not automatically included in the ballot. Members may request inclusion in the ballot by either: attending the Annual General Meeting (AGM) sending their apologies for not attending the AGM via the club secretary or any other member who is attending the AGM, or by sending an email to the Club’s Main Contact (email address is available on the Club website www.musselburghtennisclub.org.uk) A maximum of one pair of tickets will be allocated per household. In the case of more than one member living at the same address, all those members can enter the Ballot (subject to the rules detailed above) but once one of those members has been drawn, any other members living at the same address must withdraw from the Ballot. Those members who are successful in the Ballot will be offered a choice of the tickets allocated to the Club by the LTA: winners who are in attendance at the AGM will have first choice from all tickets available, in the order in which the members are drawn from the Ballot winners who were not in attendance at the AGM, or who could not make a choice at the AGM, will be offered the choice of the remaining tickets in the order in which the members were drawn from the Ballot if any tickets remain unallocated, those tickets will be offered to the reserve list, in the order in which the members were drawn from the ballot if any tickets still remain unallocated, they will be offered to Committee members or key volunteers of the club who have not already been allocated tickets, at the discretion of the Committee Any member who receives a pair of tickets from the club ballot will be required to sign a disclaimer confirming that they will be using one of the tickets themselves and will not sell both tickets or give them away as presents. If a member subsequently finds they cannot use the tickets, they must return them to the club to be reallocated to the reserve list or at the discretion of the Committee. Tickets will not be given to successful members until full payment has been received by the Club and the disclaimer has been signed. Page 17 of 54 Tennis Clubmark Accreditation 3.17 RULE 17: LOSSES No member shall have any claim against the Club, or its Office Bearers, or any individual member in respect of any loss, injury or damage, caused or arising from the use by the member of the Clubhouse, Courts or any other item of Club property. 3.18 RULE 18: BALLS DURING CLUB NIGHTS The Club will provide tennis balls for use on designated Club sessions – on all other occasions members should provide their own tennis balls. 3.19 RULE 19: OTHER CLARIFICATIONS Any matter not covered by this Constitution or any question of interpretation of the Constitution shall be decided by the Committee. Rules amended at an Extraordinary General Meeting of members held on 23rd April 2013 Signed by: Richard Morley - Club Secretary Dated: 25th April 2013 Page 18 of 54 Tennis Clubmark Accreditation 4 Registration Form for Members The following page should be reviewed and revised as the annual member registration form. Page 19 of 54 Tennis Clubmark Accreditation 2013 Annual Membership Form MEMBER DETAILS Title: Forename: Surname: Address: County: Postcode: Home Phone: Mobile: Email: Please tick box if you are NOT happy for your contact details - telephone and email only - to be circulated to other club members SUBSCRIPTION RATES FOR 2013 Senior: £50.00 Junior (U18) / Student / UB40: £25.00 Family: £100.00 Please tick box if you require a key for the Tennis Courts and enclose a deposit of £10. (This deposit will be refunded on return of the key to the Club Treasurer). Total amount enclosed: £ Membership Type: If Family Membership, please provide all supplementary member names (include date of birth if under 18): Name Date of birth (if U18) Email: CLUB TOURNAMENTS Do you wish to play in the Annual Tournaments (Singles)? Yes No Do you wish to play in the Annual Tournaments (Mixed Doubles) Yes No Do you wish to be considered for selection for the Club Teams? Yes No SIGNATURE Signed: Date: PAYMENT OPTIONS PREFERRED METHOD – Internet banking payment to Musselburgh Tennis Club account number 20052533, sort code 82-70-09. Please use your name as the payment reference ALTERNATIVE METHOD – A member can pay in directly at a Bank to the Musselburgh Tennis Club account. The payment receipt must be sent to the Treasurer to evidence this NB. Please note that there will be a £5.00 late payment fee for all subscriptions received after 31st May, unless joining for the first time. THE SMALL PRINT By filling in this form, you are also being automatically signed up as a British Tennis Member for free. This will enable you to take advantage of the many benefits offered to British Tennis Members including Wimbledon tickets, exclusive news and discounts and a player rating. For more information visit: www.LTA.org.uk/membership Please indicate if you do not wish to become a British Tennis Member By giving your consent to you/your child becoming a British Tennis Member, you agree that you/your child will abide by the Terms and Conditions of British Tennis Membership (at www.LTA.org.uk/BTMTC) and that the LTA and its directly affiliated bodies (see www.LTA.org.uk/affiliatedbodies) can use the personal data of you/your child, including sensitive personal data that you provide, for the purposes of your involvement in British Tennis, and to send you/your child by post, e-mail or SMS information related to those purposes (for more information see www.LTA.org.uk/privacy). Occasionally, the LTA may also use your details to: send you information about LTA offers and offers from third parties that the LTA work with by post, email or SMS. Please tick this box if you do NOT want to hear about these offers. pass your contact details on to carefully selected third parties so that they can send you, by post, details of their products and services. Please tick this box if you do NOT want the LTA to pass your details Page 20 of 54 Tennis Clubmark Accreditation 5 Wimbledon Tickets Acknowledgement Form THE CHAMPIONSHIPS 2013 Name of Tennis Club I, _____________________________________ (NAME OF CLUB MEMBER) hereby confirm that I will abide by the conditions stated below, with the tickets that have been allocated to me by the above organisation. All tickets (other than Debenture tickets) are STRICTLY NON-TRANSFERABLE and must not be sold nor advertised for sale whether on the internet, in newspapers or elsewhere CONDITIONS OF SALE AND DISTRIBUTION OF TICKETS (1) Tickets shall not be resold or transferred (save as mentioned in (2) below) and shall not be purchased or obtained from or through any person, commercial agent, company or otherwise than directly by the applicant from the Club or its authorised agent. (2) If more than one ticket is issued to an applicant those tickets may be used only by the applicant and the person intending to accompany that applicant to and at The Championships. The provision of such ticket by an applicant to such person without payment shall not contravene (1) above. (3) Tickets are issued subject to Conditions of Entry established by the Club from time to time and the Club shall be entitled to refuse admission to any ticket holder if it shall think fit without giving any reason. A copy of the full Conditions of Entry currently in force is available on the Official Web Site of The Championships and is also available on application. (4) Any ticket obtained in breach of these Conditions shall be void and all rights conferred or evidenced by such ticket shall be nullified. Any person seeking to use a ticket obtained in breach of these Conditions in order to gain or provide entry to or remain at The Championships will be a trespasser and will be ejected and liable to legal action. (5) Tickets remain the property of the Club at all times. All LTA-allocated tickets for The Championships are non-transferable. If they are sold, the tickets become void and the purchasers can be refused entry into The Championships. Under no circumstances must they be advertised for sale, for any reason whatsoever. Sale includes sale over an Internet site (e.g. eBay). Accordingly, you are not permitted to sell or offer to sell such tickets on eBay. Signed ………………………………………………………………………………………. This form MUST be completed and returned to your Club Treasurer on receipt of your tickets. Failure to do so could jeopardise any future allocation to your Club. Page 21 of 54 Tennis Clubmark Accreditation 6 Code of Practice MUSSELBURGH TENNIS CLUB is fully committed to safeguarding and promoting the well-being of all its members. MUSSELBURGH TENNIS CLUB believes that it is important that members, coaches, volunteers and parents/guardians should, at all times, show respect and understanding for the safety and welfare of others. Therefore, members are encouraged to be open at all times and to share any concerns or complaints that they may have with: Tim Price – Musselburgh Tennis Club – President Address: 64 Edgehead Village, Pathhead, Midlothian Tel: 07801 130 563 There is an over-riding ethos at the Club to be fun, friendly and welcoming we play fairly we enjoy our tennis we welcome everyone warmly As a member of MUSSELBURGH TENNIS CLUB you are expected to abide by the following code of practice: 6.1 ALL Members… must play within the rules and respect officials and their decisions must respect the rights, dignity and worth of all participants regardless of age, gender, ability, race, cultural background, religious beliefs or sexual identity should keep to agreed timings for training and competitions, or inform the coach or team captain if they are going to be late must wear suitable kit for training and match sessions. This includes recognised non-marking tennis shoes and appropriate sports clothing – jeans are not allowed on the courts must not smoke in the clubhouse or on the courts must pay any fees for membership, training or events promptly must collect visitors fees of £2 (adults) or £1 (juniors) from guests they bring to the club and pass the fees to a committee member as soon as possible; visitors may only play three times, after which they must become a member to continue playing at the club must close the gates during play and lock them when they leave the club must not damage the tennis nets; please lower nets after play to reduce tension on the posts Members must represent the Club appropriately on all occasions – whilst at the club premises, at other clubs or during social functions Consumption of drugs of any kind is not permitted on the Club premises Page 22 of 54 Tennis Clubmark Accreditation Consumption of alcohol is not permitted on the Club premises unless with the prior consent of the Committee – e.g. for a pre-arranged social event The courts should only be used for tennis – any other usage – e.g. football, skateboards, roller blades etc. may result in a member having their membership terminated 6.2 Parents The club will not be liable should any injury or damage occur as a result of an under-12 being left unsupervised in the clubhouse or anywhere in the club’s grounds Encourage your child to learn the rules of tennis and play within them Discourage unfair play and arguing with officials Help your child to recognise good performance, not just results. Your first question following any match should be: “Did you enjoy it?” not “Did you win?” Support your child’s involvement and help them to enjoy their sport; never force your child to take part in sport Set a good example by recognising fair play and applauding the good performances of all Never punish or belittle a child for losing or making mistakes Publicly accept judgements made by officials Use correct and proper language at all times Be patient - steady progression is unusual in children; peaks and plateaus are common At no stage should you communicate with your child or interfere with the on-court helpers and referees during a match – just enjoy the game and let officials take care of the rules! Page 23 of 54 Tennis Clubmark Accreditation 7 Self-Declaration Form To be completed by anyone working or volunteering with children, young people or adults Name Gender Date of Birth Address Home phone number Mobile number Email Please circle Under the Rehabilitation of Offenders Act, if you are working with children, young people or adults at risk you are required to declare any reprimands, cautions or criminal convictions regardless of how long ago these occurred or if they are spent. Yes No Yes No Yes No If yes please give details: Have you ever been sanctioned or disciplined for any matter relating to child abuse, adults at risk, sexual offences, violence or use of illicit drugs? If yes please give details: Have you ever been subject to an investigation that did not result in a criminal conviction? If yes please give details: Page 24 of 54 Tennis Clubmark Accreditation References Please provide the details of two referees; one of whom should be your current or most recent employer. Referee 1 Name Address Contact Number Email address How do you know the referee? How long have you known them? Referee 2 Name Address Contact Number Email address How do you know the referee? How long have you known them? Page 25 of 54 Tennis Clubmark Accreditation I confirm that the information on this form is true and correct. I understand that the Lawn Tennis Association Limited (LTA) can undertake the necessary checks based on the information I have disclosed. I understand that the information contained on this form, the results of any investigations by statutory services and information supplied by third parties will be recorded by the LTA. I understand I am obliged to inform the LTA immediately of any matter relating to the questions asked, which may change from the completion of this form and during my involvement in the sport. I understand that in line with safer recruitment guidance and the Rehabilitation of Offenders Act the LTA can terminate my contract if I fail to provide accurate information. Signature Print Name Date This form MUST be completed and returned to your Club Secretary who will ensure that it is retained in case of future requests Richard Morley – Musselburgh Tennis Club – Secretary Address: 5 Haddington Road, Musselburgh EH21 7PT Tel: 07717 700 266 Page 26 of 54 Tennis Clubmark Accreditation 8 Volunteer Commitment Form All volunteers working within MUSSELBURGH TENNIS CLUB are encouraged to work to high standards and adopt recognised best practice where possible. In addition to their own standards of practice, volunteers should be aware of and adopt: Volunteer recruitment and retention policy Child protection policy and guidelines LTA Code of conduct for those working with children Images of young people policy Equality and diversity policy and guidelines Safety guidelines (dealing with an accident/incident) Maintenance policy Complaints policy and guidelines The management committee will ensure that its team of volunteers have a copy of each policy and guidance notes that are relevant to their work. The management committee will listen and respond to matters that volunteers bring to its attention in relation to their work and will support, where possible, their training needs. Name of Volunteer Role of Volunteer I, the above, am familiar with MUSSELBURGH TENNIS CLUB standards of practice named above and will adopt these in my work. I accept the responsibilities outlined in the role description. Signed Date This form MUST be completed and returned to your Club Secretary who will ensure that it is retained in case of future requests Richard Morley – Musselburgh Tennis Club – Secretary Address: 5 Haddington Road, Musselburgh EH21 7PT Tel: 07717 700 266 Page 27 of 54 Tennis Clubmark Accreditation 9 Volunteer Recruitment and Retention Policy MUSSELBURGH TENNIS CLUB uses appropriate means to advertise for volunteers, taking into account the principles of its equal opportunities and diversity policy. The following areas are taken into consideration when recruiting a volunteer: Does the volunteer hold relevant and current qualifications for the role (if necessary)? Do they have the skills necessary to undertake the role? Do they have experience of working with the age group/level of player? Where was the previous experience gained? Does the volunteer agree to undertake any required training courses? Do they hold adequate insurance cover (if necessary)? Potential volunteers will meet with the volunteer co-ordinator and/or a member of the management committee to assess their suitability for the role. A full job specification is available for each volunteer role, complete with responsibilities and time commitment. A criminal records check with the Criminal Records Bureau will be made (if the role involves working with children in any capacity) and references will be taken up. An induction will be prepared and delivered by a member of the management committee. This will include: A job description of the role, complete with responsibilities and time commitments A list of all other management committee members, with role and responsibilities A copy of the following policies: Child protection Code of practice for working with children Equality and diversity Volunteer recruitment and retention Health and safety Complaints and feedback Any other relevant documentation for the specific role The (appropriate person) (whether paid or unpaid) will receive support and regular supervision sessions from the chairperson of the management committee (or from another named management committee member). The organisation has a valid insurance policy which you are advised to read. Resolving problems The relationship between MUSSELBURGH TENNIS CLUB and its volunteer workers is entirely voluntary and does not imply any contract. However, it is important that MUSSELBURGH TENNIS CLUB is able to maintain its agreed standards of service to members, and it is equally important that Page 28 of 54 Tennis Clubmark Accreditation volunteers should enjoy making their contribution. If your work as a volunteer does not meet with the organisation’s standards, these steps will be taken: An initial meeting with the (appropriate person) will explain the concerns If this does not resolve the concern, then a meeting with the chair of the management committee will be convened If your work still does not meet with the standards, then the management committee shall have to stop using your services. If you are dissatisfied with any aspect of your work you should: Give an initial explanation of your dissatisfaction to the (appropriate person) If that does not resolve the concern, then a meeting should be convened with the (appropriate person) If that does not resolve the issue, then a formal meeting with the chairperson of the management committee should follow If, after this, we are still unable to resolve your grievance, then it would be inappropriate for you to continue as a volunteer At all times, you will be free to state your case and a friend can accompany you. This volunteer policy is freely accessible to all and will be reviewed on a yearly basis. Page 29 of 54 Tennis Clubmark Accreditation 10 Child Protection Policy The aim of this policy is to ensure that any child accessing the tennis activities at MUSSELBURGH TENNIS CLUB is protected and can enjoy a fun and safe environment at all times. This policy is fully supported by the MUSSELBURGH TENNIS CLUB management committee, which is responsible for the implementation and review of this policy. MUSSELBURGH TENNIS CLUB will therefore adhere to the following: a) aim to create an enjoyable environment for all juniors who wish to take part in tennis or other sport and social activities b) believe that children and young people have the right to be safe, secure and free from threat c) believe that young people have the right to be treated with respect, and to have their concerns listened to and acted upon d) ensure that the needs of junior members are provided for through specific programmes, designated facilities, and safe practice e) have procedures in place to address poor practice, and to help any young person who appears to be at risk, or who appears to be the victim of abuse f) offer help and support when a child or young person tells us that they are affected by these issues g) take steps to ensure that any volunteers or professionals working with children are suitable to do so, through the use of references and background checks h) ensure that all relevant people have been vetted and approved through the LTA’s Criminal Record Bureau disclosure process i) ensure that all of those working with children are made aware of the LTA code of conduct for people working with children in tennis, and are required to follow it MUSSELBURGH TENNIS CLUB has two adult members who are specifically responsible for children, young people and child protection: Louise McNaught – louise.mcnaught@yahoo.co.uk – 07796 124 124 David Stott – djstott.mrfc@yahoo.com – 07936 553 095 Additional contact can be made with one of the national child care organisations LTA Child Protection Tel: 0208 487 7008 or 0208 487 7116 Mobile (24 hour): 07971 141 024 Email: childprotection@lta.org.uk Website: www.LTA.org.uk/childprotection Childline: 0800 1111 NSPCC Helpline: 0808 800 5000 Page 30 of 54 Tennis Clubmark Accreditation 11 Anti-Bullying Policy 11.1 Statement of Intent We don’t put up with bullying in our club. You should tell someone if you see bullying. We are committed to providing a caring, friendly and safe environment for all our members so they can play tennis in a relaxed and secure atmosphere. Bullying of any kind is unacceptable at our club. If bullying does occur, all players or parents should be able to tell and know that incidents will be dealt with promptly and effectively. We are a TELLING club. This means that anyone who knows that bullying is happening is expected to tell the club child protection officer or a member of the committee. 11.2 What is Bullying? Bullying is the use of aggression with the intention of hurting another person. Bullying results in pain and distress to the victim. Bullying can be carried out by children or adults. Bullying can have lots of different forms: Emotional – being unfriendly, excluding (emotionally and physically), sending hurtful text messages, tormenting, (e.g. hiding racquets/other equipment, threatening gestures Physical – pushing, kicking, hitting, punching or any use of violence Racist – racial taunts, graffiti, gestures Sexual – unwanted physical contact or sexually abusive comments Homophobic – because of, or focussing on the issue of sexuality Verbal – name-calling, sarcasm, spreading rumours, teasing Here are some examples of what we call ‘bullying’: Someone calling you names Being threatened Being pressured to give someone your money or your things Being hit or pushed Having your possessions damaged or broken Someone spreading rumours about you or about your family Someone posting hurtful comments or pictures on the web (such as on Facebook) 11.3 Why do we care about bullying? Bullying is a serious problem. You have the right to stop it. Bullying hurts. No one deserves to be a victim of bullying. Everybody has the right to be treated with respect. Players who are bullying need to learn a different way of behaving. A club has a responsibility to respond promptly and effectively to issues of bullying. Page 31 of 54 Tennis Clubmark Accreditation 11.4 Objectives of this Policy To make sure that the club finds out about bullying and deals with it as well as possible. All committee members, coaches, volunteers, players and parents should know what bullying is. All committee members, coaches and volunteers should know understand this policy and should follow it when bullying is reported. All players and parents should know about this policy, and should understand what to do if bullying arises. As a club we take bullying seriously. Players and parents should be assured that they would be supported when bullying is reported. Bullying will not be tolerated. 11.5 How to spot if someone is being bullied? A child might show that he or she is being bullied in lots of ways. Adults should be aware of these possible signs and they should investigate if a child: Says he or she is being bullied Is unwilling to go to club sessions Becomes withdrawn anxious or lacking in confidence Feels ill before training sessions Comes home with torn/damaged clothes or damaged Has possessions “go missing” Asks for money or starts stealing money (to pay bully) Has unexplained cuts or bruises Is frightened to say what’s wrong Gives unlikely explanations for any of the above In more extreme cases Starts stammering Cries themselves to sleep or has nightmares Becomes aggressive, disruptive or unreasonable Is bullying other children or siblings Stops eating Attempt or threatens suicide or runs away These signs and behaviour may indicate other problems, but bullying should be considered a possibility and should be investigated. Page 32 of 54 Tennis Clubmark Accreditation 11.6 Procedures 1. Report bullying incidents to the club child protection officer, a member of the club committee or ring the LTA Safeguarding Team 2. In cases of serious bullying, the club should contact the LTA for advice 3. Parents should be informed and will be asked to come in to a meeting to discuss the problem 4. If necessary and appropriate, the police will be consulted 5. The bullying behaviour and threats of bullying will be investigated and bullying will be stopped as quickly as possible. 6. An attempt will be made to help the bully (bullies) change their behaviour and disciplinary action will also be considered where there have been serious acts of misconduct. 7. The club will initiate disciplinary action under the club constitution if the bully does not change his or her behaviour. 11.7 How we will work with the bully and the victim If we decide (if necessary after receiving advice from the LTA) that it is appropriate for us to deal with the situation, we will follow the procedure outlined below. 1. Where the victim is comfortable to do so and the bullying has not become very serious, reconciliation will be attempted by getting the parties together. It may be that a genuine apology solves the problem. 2. If this fails/ or is not appropriate a small panel (Made up from Chairman, Child Protection Officer, Secretary, Committee members) will meet with the parent and child alleging bullying to get details of the allegation. 3. Notes/minutes will be taken for clarity, and these should be agreed by all as a true account. 4. The same panel will meet with the alleged bully and parent/s and put the incident raised to them to answer and give their view of the allegation. Minute’s will be taken and agreed. 5. If bullying has, in their view, taken place, the panel will consider whether it is serious enough to take disciplinary action immediately under the club’s normal procedures. 6. If disciplinary action is not taken immediately, the player should be warned and put on notice of further action i.e. temporary or permanent suspension if the bullying continues. Consideration should be given as to whether a reconciliation meeting between parties is appropriate at this time. 7. In some cases the parent of the bully or bullied player can be asked to attend training sessions, if they are able to do so, and if appropriate. The club committee should monitor the situation for a given period to ensure the bullying is not being repeated. 8. All coaches involved with both players should be made aware of the concerns and outcomes of the process i.e. the warning. In the case of adults reported to be bullying players under 18 1. We will contact the LTA for advice on the action to be taken. Bullying by an adult is child abuse and allegations will be treated very seriously. Page 33 of 54 Tennis Clubmark Accreditation 2. In most cases in which adults are found to have bullied children, child protection awareness training is the minimum likely outcome. Serious disciplinary action by the club and/or the LTA could also be taken. 3. More serious cases may be referred to statutory services such as the police or social services. We will consult statutory services at an early stage if we think that this could be relevant. 11.8 Prevention The club has or is developing a written constitution, which includes what is acceptable and proper behaviour for all members of which the anti-bullying policy is one part. All players and parents will sign to accept the constitution upon joining the club. The club child protection officer will raise awareness about bullying and why it matters, and if issues of bullying arise in the club, will consider meeting with players to discuss the issue openly and constructively, seeking support from the LTA as necessary. We would like to thank the ASA who have shared their ANTI-Bullying Policy for Clubs, from which this recommended LTA Club Anti-Bullying Policy has been developed The ASA policy drew closely on that provided to schools by KIDSCAPE. KIDSCAPE is a voluntary organisation committed to help prevent child bullying. KIDSCAPE can be contacted on 0207 730 3300 LTA Safeguarding Tel: 0208 487 7116/7056 Email: childprotection@lta.org.uk Website: www.LTA.org.uk/childprotection Page 34 of 54 Tennis Clubmark Accreditation 12 Equality & Diversity Policy The aim of this policy is to ensure that everyone is treated fairly and with respect, and members, non-members and visiting teams are not denied access to MUSSELBURGH TENNIS CLUB because of a discriminatory reason. This policy is fully supported by the MUSSELBURGH TENNIS CLUB management committee, which is responsible for the implementation and review of this policy. MUSSELBURGH TENNIS CLUB will therefore adhere to the following: a) be responsible for setting standards and values to apply throughout the club at every level, as tennis should be enjoyed by everyone who wants to play the game b) be committed to eliminate discrimination by reason of gender, sexual orientation, race, nationality, ethnic origin, religion or belief, ability or disability and to encourage equal opportunities c) not discriminate or in any way treat anyone less favourably, on grounds of gender, sexual orientation, race, nationality, ethnic origin, religion or belief, ability or disability d) ensure that it treats its employees, members, non-members and visiting teams fairly and with respect and will ensure that all members of the community have access to and have opportunities to take part in, and enjoy, its programmes of activities, competitions and events e) not tolerate harassment, bullying, abuse or victimisation of an individual (which the club regards as forms of discrimination), including sexual or racially based harassment or other discriminatory behaviour, whether physical or verbal and work to ensure that such behaviour is met with appropriate action in whatever context it occurs f) be committed to the immediate investigation of any complaints of discrimination on the above grounds, once they are brought to its attention. Complaints will be dealt with in accordance with its Complaints Policy and, where such a complaint is upheld, the management committee may impose such sanction as it considers appropriate and proportionate to discriminatory behaviour g) be committed to taking positive action where inequalities exist and the development of a programme of ongoing training and awareness in order to promote the eradication of discrimination and to promote equality and diversity in tennis h) be committed to a policy of equal treatment of all members and employees and requires all members and employees to abide by and adhere to these policies and the requirements of the relevant equalities legislation, including the Race Relations Act 1976, Sex Discrimination Act 1975, Disability Discrimination Act 1995, Age Discrimination Act 2006 as well as any amendments to these acts and any new legislation In the event that any employee, member, visitor or visiting team feels that he, she or it has suffered discrimination or harassment in any way or that the policies, rules or code of conduct have been broken they should follow the procedures below. 12.1 Making the complaint The complainant should report the matter in writing to the MTC President or another member of the management committee. Tim Price – Musselburgh Tennis Club – President Page 35 of 54 Tennis Clubmark Accreditation Address: 64 Edgehead Village, Pathhead, Midlothian Tel: 07801 130 563 The report should include: a) details of what occurred; b) details of when and where the occurrence took place; c) any witness details and copies of any witness statements; d) names of any others who have been treated in a similar way (provided that those people consent to their names being disclosed); e) details of any former complaints made about the incident, including the date and to whom such complaint was made; and f) an indication as to the desired outcome. 12.2 If the accused is an employee If the person accused of discriminatory behaviour is an employee, the management committee will regard the incident as a disciplinary issue and will follow any disciplinary procedure set out for employees or (if none exists) the statutory disciplinary procedure. 12.3 If the accused is a non-employee If the person accused of discriminatory behaviour is a non-employee, the management committee or representatives of the management committee: a) Will request that both parties to the complaint submit written evidence regarding the incident(s); b) May decide (at its sole discretion) to uphold or dismiss the complaint without holding a hearing; c) May (at its sole discretion) hold a hearing (whether or not such a hearing is requested by either party) at which both parties will be entitled to attend and present their case; d) Will have the power to impose any one or more of the following sanctions on any person found to be in breach of any policy, (including the Equality Policy): warn as to future conduct; suspend from membership; remove from membership; exclude a non-member from the facility, either temporarily or permanently; and turn down a non-member’s current and/or future membership applications. e) Will provide both parties with written reasons for its decision to uphold or dismiss the complaint within one (1) calendar month of such decision being made. f) Either party may appeal a decision of the management committee to the County Association - East of Scotland Tennis Association (ESTA) - (including a decision not to hold a hearing) by writing to the County Secretary within 3 months of the club’s decision being notified to that party. Page 36 of 54 Tennis Clubmark Accreditation 12.4 If the accused is a Club Official If the nature of the complaint is with regard to the management committee or other body or group in the club, the member/visitor has the right to report the discrimination or harassment directly to the relevant County Association - East of Scotland Tennis Association (ESTA). 12.5 Terminologies and descriptors Types of discrimination There are three categories of discrimination: direct, indirect and positive: Direct discrimination is where a person, in a group of people with the same or similar circumstances, is treated less favourably than the others in the group because of their race, gender, disability or sexuality. Indirect discrimination occurs where the effect of certain requirements, provision or practices imposed by an organisation has an adverse impact disproportionately on one group or other. Indirect discrimination generally occurs when a rule or condition, which is applied equally to everyone, can be met by a considerably smaller proportion of people from a particular group; the rule is to their advantage and it cannot be justified on other grounds. Positive discrimination is in favour of those who were formerly discriminated against, especially in the provision of social and educational facilities and employment opportunities. The LTA’s equality and diversity policy www.lta.org/equality sets out our commitment to opposing all forms of discrimination. The LTA will ensure that its employees, members, volunteers, players, officials, affiliated place to plays and customers are not discriminated against on the basis of any of the following: race, colour, ethnic group or national origin gender or marital status disability sexuality or sexual orientation age employment status actual/suspected HIV/AIDS religion and faith unrelated criminal offences/ex-offenders (subject to any legal or public interest constraints) responsibilities for children or dependents Harassment can be described as inappropriate actions, behaviour, comments or physical contact, which may cause offence i.e. mental or physical anxiety or hurt to an individual: It may be related to gender, race disability, sexuality, age, religion, nationality or any personal characteristic of an individual. Under the terms of the Criminal Justice Act 1994, harassment was made a criminal offence, punishable by a fine of up to £5,000 and/or a prison sentence of up to six months. Victimisation can be described as treating an individual less favourably than one would treat others because they have made a complaint of discrimination, given evidence about a complaint or raised a concern under the Public Interest (Disclosure) Act 1998. ‘Positive action’ refers to a number of methods designed to counteract the effects of discrimination and to help eradicate stereotyping. It can be initiatives or activities that attempt to redress imbalances by providing extra help, doing things in a different way or promoting opportunities in targeted places and to targeted groups. Under this broad meaning, positive action may include actions such as the introduction of discriminatory selection procedures, and training programmes or policies aimed at preventing sexual harassment. An example of positive action being taken is the employment of a female coach to lead a session aimed at women, to specifically encourage uptake and participation by female players. Prejudice is literally pre-judging someone. It is usually led by negative, irrational feelings, resulting from preconceived attitudes and opinions. Stereotyping is grouping or labelling people because they are members of a particular ‘visible’ group, and assuming that they have particular traits that are considered to be characteristics of that group. Dignity is about respectful, responsible, fair and humane behaviour, something that is reflected in the constitution. Disadvantage is where, as a result of discrimination, an individual or group is deprived of some or all resources and opportunities. This may affect people directly or indirectly. Social exclusion is when people or areas suffer from one or a combination of linked problems such as unemployment, poor skills, low income, high crime environments or lack of facilities. Page 37 of 54 Tennis Clubmark Accreditation 13 Photography & Filming of Children Policy The aim of this policy is to ensure that any photographs or filming of children carried out at MUSSELBURGH TENNIS CLUB (or whilst representing the club at other venues) is done so in a manner that does not put those children involved at any risk, and with the consent of their parents/carers. 13.1 Guidelines for taking photographs or recording images of children all children featured will be appropriately dressed, with outer clothing garments covering their torso from at least the bottom of their neck to their thighs, i.e. a minimum of vest/shirt and shorts the photograph/video will ideally focus on the activity, rather than the child, and where possible will feature small groups, rather than individual children (the group may comprise any combination of adults and children) 13.2 Guidelines for publishing images if a photograph is published the club will only give the young person’s first name (no surname), or will avoid naming them altogether. Personal details such as email addresses, home addresses and telephone numbers will never be revealed alongside a photograph the club will ask for parental/carer permission to use an image of a young person to ensure that parents/carers understand how the image of their child will be used to represent the club and/or the sport the club will try to take photographs that represent a broad range of youngsters participating safely in tennis, incorporating different genders, ethnicities, abilities and ages of children as much as possible if coaches use video equipment as a legitimate coaching aid players and their parents/carers will be made aware that this forms part of the tennis programme. Recordings will be used, stored and destroyed with care 13.3 Photography and film at tennis events With regard to any event organised by MUSSELBURGH TENNIS CLUB, the club will ensure that: any professional or press photographers invited to the event are clear about the club’s policy for photographing and filming children, are provided with a clear brief about what is considered appropriate in terms of content and behaviour and are issued with identification, which must be worn at all times participants and parents are informed that a photographer will be in attendance at the event and ensure they consent to both the taking and publication of films or photographs unsupervised access to players, one-to-one photo sessions, sessions outside the event or at a player’s home are not allowed photographers are able to identify any players who have not consented to being photographed If participants or players have any concerns about inappropriate or intrusive photography, these should be reported to the event organiser or official. Any such report will be recorded in the same manner as any other child protection concern. Page 38 of 54 Tennis Clubmark Accreditation 14 Complaints Policy This policy tells you how to make a complaint at MUSSELBURGH TENNIS CLUB. This is the policy that we will follow if your complaint is about someone’s conduct or behaviour. This could be because you think that someone has behaved in a way that is unsafe, unprofessional, discriminatory, offensive or intimidating. It could be because someone has broken important rules or policies. 14.1 Values and principles You have the right to complain: we take complaints seriously. You should not be harassed, bullied or put at a disadvantage because of making a complaint. Equality: you should receive a proper response to your complaint, regardless of your age, gender, disability, race, religion, nationality, social status, sexual orientation or political persuasion. Fairness: we believe that complaints should be dealt with fairly and openly. Unless it would put other people at risk, those affected by a complaint should have a chance to contribute and respond to any investigation. Safety and welfare take priority: we will always give priority to concerns that affect safety and welfare. Issues affecting children will be treated very seriously. Confidentiality: we treat complaints as confidentially as possible. Sometimes we have to discuss complaints with other organisations. If we are worried about a risk to a person or to the public, we might need to pass on our concerns to the right authorities. If necessary, we will get advice from other organisations such as the Police, Social Services or the LTA. 14.2 How to make a complaint? If you have a complaint, it is often best to start by having a conversation with someone at the club. There are some suggestions below about who to speak to. They may be able to help to resolve your problem. You could also make a written complaint. The address for written complaints is within Section 6.3 of this policy. If your complaint needs to be looked into further, you will normally be asked to put your complaint in writing. We accept anonymous complaints, but it is often very difficult to investigate these properly. It is easier for us to handle your complaint if you provide as much detail as possible. 14.3 Who to contact to make a complaint? Complaints will usually be handled by senior committee members. Useful contact details have been included at the bottom of this policy. Committee: you can speak to any of our committee members Coach: our coaches can also tell you how to make a complaint Child Protection Officer: if you are a child, or if you are worried about the safety or welfare of a child Anyone else involved at the club that you trust The address for written complaints or any questions about this policy is: Tim Price – Musselburgh Tennis Club – President Address: 64 Edgehead Village, Pathhead, Midlothian Page 39 of 54 Tennis Clubmark Accreditation Tel: 07801 130 563 14.4 What will we do to investigate? We will give an initial response to your complaint within five working days, or quicker if the matter is urgent. We will investigate your complaint fairly. This means that we will discuss it with all of the relevant people. We will try to gather any information that may be relevant to handling your complaint. Sometimes we will ask to show copies of information from the investigation to other people to allow them to respond. This is because we believe in fairness and openness. We will not share information if we think this will endanger someone’s safety or welfare. 14.5 How will I know what is happening? You will be given the details of a person who will be your point of contact at the club. That person will make sure that you understand the process, and will help to answer any questions or concerns that you have. You will be given an update on the progress of your complaint every two weeks. If there are delays in handling your complaint for any reason, we will keep you informed. If your complaint leads to formal disciplinary action against someone, we will usually inform you about the outcome. We will not tell you the outcome if that person is a child, or if we believe that telling you would create a risk to other people. In this situation, we will still try to tell you about how you are affected by the action that we have taken. 14.6 What are the possible outcomes or results of my complaint? In many cases, we are able to resolve problems informally. This might include: A change in arrangements for particular activities An explanation or apology An agreement to communicate or act differently in future If an informal resolution is not suitable, then a small group of committee members will look at the information about the case. We will try to make sure that this committee does not contain anyone directly involved with your complaint. They might decide to take the following action: Formal disciplinary action under the rules of the club Changes in formal contracts or arrangements put in place by the club A decision to refer the case to another organisation such as the LTA, Police, or Social Services. Closure of your complaint without action 14.7 Is there anyone else I can talk to? Sometimes it can be useful to speak directly to someone outside the club: You need urgent advice about someone’s safety or welfare You don’t want to discuss the issue with someone at the club Your complaint is very serious Your complaint involves other organisations Page 40 of 54 Tennis Clubmark Accreditation You need specialist advice The LTA is able to advise on a range of different complaints, and in some cases will handle the complaint directly. If you are worried about a child’s welfare, you can contact the following people: The Child Protection Officer at the East of Scotland Tennis / Tennis Scotland: ?????? The National LTA Child Protection Department (24hrs): 0208 487 7008 or 0208 487 7116 Childline: 0800 1111 The NSPCC advice line: 0808 800 5000 Local Social Services Police Page 41 of 54 Tennis Clubmark Accreditation 15 Feedback policy To help us improve the facilities at MUSSELBURGH TENNIS CLUB and the activities that run within it, the committee welcome feedback from all our members. We are always looking at ways to improve the programme of activity to ensure all ages and abilities are catered for, including coaching, competitive (internal and external) and social opportunities. If there is anything specific you would like to see implemented at the club or if you have any ideas for the committee to consider, please tell us about them in any of the ways shown below. If you would like to become involved in any aspect of the club, or if you can help in any way, we would also love to hear from you. Feedback can be positive or negative – if you think something is working well, please tell us, as this helps us plan for the future and it is nice for volunteers involved with the running of the club to know that their work is appreciated. But if there is something which you think can (or should) be improved, let us know and the committee will discuss it at the next committee meeting. Committee meetings are generally held every two months: January, March, May, July, September and November. Feedback and ideas can be offered in any of these ways: To the Club Secretary, in email or in writing, at the following address: Richard Morley Address: 5 Haddington Road, Musselburgh. EH21 7PT Email: email@musselburghtennisclub.org.uk Using the Suggestion Box in the clubhouse Via any Committee Member, preferably by email or in writing, but verbally if necessary At the Annual General Meeting, held in the Clubhouse in March each year – look out for the exact date nearer the time Page 42 of 54 Tennis Clubmark Accreditation 16 Accident and Emergency Information Outlined below are some suggestions for you to include in your guidelines for dealing with an incident/accident Stay calm but act swiftly and observe the situation. Is there any danger of further injuries? Listen to what the injured person is saying If the injury is minor, alert your first aider to take appropriate action If the injury requires specialist treatment, call the emergency services Deal with the rest of the group and ensure that they are adequately supervised Do not move someone with major injuries - wait for the emergency services Contact the injured person’s parent/carer Complete an incident/accident report form This information is being provided as a guide and has been taken from the St Johns Ambulance Approved Code of Practice. There is no mandatory list of materials that should be kept on a First Aid container but the Approved Code of Practice gives guidance on the minimum content that should be made available where no special risks are involved. A guidance leaflet 20 adhesive dressings (individually wrapped and assorted sizes) 2 sterile eye pads 6 triangular bandages (individually wrapped and sterile) 6 medium sterile wound dressings (individually wrapped and un-medicated) 2 large sterile wound dressings (individually wrapped and un-medicated) 6 safety pins Disposable gloves In addition St John Ambulance recommends eye wash, burns treatment, resuscitation masks, and cold packs as possible additions. Note – no creams, lotions, medicines or tablets are permitted. First aid containers Keep clean and free from dust Protect contents from damp If possible make accessible, preferably located near to hand washing facilities Should be green with a white cross Examine regularly and restock after use Discard out of date items Keep a sufficient supply Page 43 of 54 Tennis Clubmark Accreditation Don’t forget to record any accident/incident in an accident/incident report form, which can be found on the notice board and next to the first aid boxes. This should be completed in full and then passed on to a member of the committee, to ensure it is officially recorded and any necessary action is taken. Accident/emergency contact information It is also useful to have the key contact names and numbers on display. A simple A4 poster outlining names and contact details of First Aiders, plus address and number of the nearest A&E are key pieces of information that should be easily accessible to members/users. List of qualified first aiders: Clare Morley – claremorley@ymail.com – 07890 685 320 Janey Anderson - janey@fsmail.net - 07954 895 879 Nearest Accident and Emergency Department: Royal Infirmary of Edinburgh Nearest First Aid point: Musselburgh Sports Centre 1 Little France Crescent Newbigging Old Dalkeith Road Musselburgh Edinburgh EH21 7AS EH16 4SA Tel: 0131 536 1000 Tel: 0131 653 5208 For advice about injuries or accidents of a less severe nature, please call: NHS Direct 0845 4647 On witnessing an accident or emergency, please ensure you complete an accident report form and hand to a member of the committee notice board Page 44 of 54 Tennis Clubmark Accreditation 17 Accident Report Form Name of person in charge of session/competition Site where incident/accident took place Date of incident/accident Name of injured person Address of injured person Nature of incident/injury and extent of injury Give details of how and precisely where the incident occurred Page 45 of 54 Tennis Clubmark Accreditation Describe what activity was taking place, e.g. training/game/getting changed Give full details of action taken during any first aid treatment and the name(s) of first aider(s). Were any of the following contacted? Parent(s)/carer(s) Yes No Police Yes No Ambulance Yes No What happened to the injured person following the incident/accident? e.g. carried on with session, went home, went to hospital All of the above facts are a true record of the accident/incident Name Signed Date In the event of an incident/accident relating to training or faulty equipment/facilities, follow up action should include informing the committee of the incident/accident in line with the place to play maintenance policy. Details of this can be found on the website as well as the notice board This form MUST be completed and returned to your Club Secretary who will ensure that the necessary action is completed and also retain the form for future records Richard Morley – Musselburgh Tennis Club – Secretary Address: 5 Haddington Road, Musselburgh EH21 7PT Tel: 07717 700 266 Page 46 of 54 Tennis Clubmark Accreditation 18 Risk Assessment Guidance Proper management of health and safety issues starts with identifying potential hazards. This guidance note is designed as a checklist to assist in the identification of hazards but it cannot possibly be exhaustive. If you have particular concerns about hazards which are not covered by this data sheet or if you require further information the first contact should be any appropriate supplier. At the end of this note there is also a useful contact list, where more detailed information on specific topics may be obtained. Please see the key areas below and consider the points listed: 18.1 Clubhouse Facilities Are toilet, changing and showering facilities adequate and private? Are cleaning and maintenance arrangements adequate for promoting hygienic facilities? Are broken tiles replaced and is other damage repaired promptly? Are harsh disinfectants and dangerous combinations of cleaning materials avoided? Are arrangements in place for removal of sanitary waste? Are they sufficiently secured, to prevent access by children as well as other intruders/trespassers? Are fragile roofs correctly signed and unauthorised access prevented? What arrangements exist for prompt repairs? 18.2 Courts and external facilities Are vehicles and pedestrian accesses separated? Are vehicles safe from damage by flying balls etc? Is the surface free from potholes or trip hazards? Is all fencing secure? Where barbwire exists, is it properly signed and secured to prevent accidental injury? Does fencing meet Local Authority requirements? Are flood light posts designed to prevent climbing? Do safe arrangements exist for replacing bulbs and disposing of old bulbs? Are Floodlights checked for electrical safety on a regular basis? Do arrangements exist for fencing off damaged or unstable ground surfaces? Has any form of assessment been carried out regarding the safety of different playing and pedestrian surfaces during different weather conditions? Are suitable means in place to advise members and guests of any potential hazards? 18.3 Fire safety Has a ‘responsible person’ been nominated? Page 47 of 54 Tennis Clubmark Accreditation Has a fire risk assessment been carried out? Are fire alarms tested at weekly intervals? Is emergency lighting inspected and tested at regular intervals? Are all fire escape routes clear of obstructions, well signposted and easy to use? Are fire extinguishers and fire hoses checked by a ‘competent’ person on an annual basis? Are observations/checks recorded in a suitable register? 18.4 Accidents Are there facilities for calling an ambulance? Is there an adequate first aid box and sufficient /suitably trained personnel? Is there a Data Protection Act compliance accident book and is it reviewed regularly? Do arrangements exist for reporting accidents to the appropriate authority? The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 requires an accident report to the enforcing authority, where a member of the public sustains an injury resulting from possible errors on behalf of the place to play, if this results in them attending hospital on the day of the incident. The report can be made via the Incident Contact Centre (ICC) or by other means. 18.5 General Housekeeping Do adequate cleaning arrangements exist and are areas marked off when floors are wet? Hazardous substances - are hazardous cleaning materials securely stored and are cleaners properly trained in their use and the dangers of mixing certain cleaning materials? Hazardous substances may include: cleaning materials, paints, weed killers and fertilisers Are cleaning standards sufficient for the protection of health and safety? No slipping or tripping hazards Areas where food is prepared Are members advised about appropriate footwear for various playing surfaces? Are the dangers of hazardous substances properly understood? Are non-hazardous alternatives being used by the place to play wherever possible? Have assessments been carried out on any hazardous materials in use at the place to play and adequate control procedures put in place to prevent abuse, misuse and risk to health? Are written assessments available for such items? Are they kept secure to avoid unauthorised access? 18.6 Additional areas to consider As mentioned before, this guidance note is aimed to assist in the identification of hazards but it cannot possibly be exhaustive. Other issues may come up from time to time that may not necessarily be regular occurrences, still require careful consideration. Further advice is available on issues such as external contractors, hot work, site safety and waste disposal – see the contact details and useful numbers at the end of this document. Page 48 of 54 Tennis Clubmark Accreditation 18.7 Practical application of risk assessments Risk assessments should be carried out before a new activity takes place or when an existing activity changes significantly. It is recommended that a group rather than an individual should review risks. It is advisable to select a member of the management committee/management team to lead on and be responsible for ‘maintenance’. This simply means that the there is a process in place for identifying, reporting and addressing any maintenance issues. It is sensible to carry out a standard risk assessment of the facility in the first instance, with the aim of reviewing this at least annually. The risk assessment combined with a structured procedure for highlighting and reporting new potential hazards should ensure the facility remains a safe environment for members and users. To ensure the process is effective, members/users should be made aware of ‘how’ to report an issue – phone call, email, note in a suggestion box, maintenance log book etc. Once any hazards are identified, it is good practise to determine priorities for action. The hazards’ level of risk can be judged using the skills and knowledge of place to play members, but further research can be made if it is an area that requires specialist knowledge. Maintenance should be an item on the agenda for management committee/management meetings, with issues being raised and the appropriate action taken. Areas to consider for a standard risk assessment are: Is the area and surroundings are safe and free from obstacles? Is the area fit and appropriate for activity? Is the equipment fit and sound for activity and suitable for age group/ability? Is the performers register is up to date with medical information and contact details? Are performers appropriately attired for the activity? Can emergency vehicles access facilities? Is there a working telephone is available with access to emergency numbers? Are emergency access points checked and operational? Are evacuation procedures are published and posted somewhere for all to see? Do volunteers, staff, coaches and members have access to information relating to health and safety? Are emergency procedures published and accessible to those with responsibility for sessions in the place to play? There is a risk assessment template in the ‘policies and procedures’ resource section of the LTA website, which may help you form the basis of your facility specific document: Useful contacts Accident reporting (RIDDOR 1995) Incident Contact Center (ICC) 0845 300 9923 or http://www.riddor.gov.uk/ HS(G)Charity and Voluntary Workers – A Guide to Health & Safety at Work Code HSE Books Telephone 01787 881165 Page 49 of 54 Tennis Clubmark Accreditation English Sports Council - http://www.sportengland.org Safety – An Employers Guide http://www.archive.official-documents.co.uk/document/fire/index.htm Health & Safety Executive Book Finder catalogue http://www.hsebooks.com/Books/default.asp Health & Safety Executive Index of Downloadable Leaflets about the management & control various - http://www.hse.gov.uk/pubns/index.htm Health & Safety Executive Small Business Start Up Guidance http://www.hse.gov.uk/smallbusinesses/index.htm Sport Links & Resources web page - http://www.uksport.gov.uk/links.asp Page 50 of 54 Tennis Clubmark Accreditation 19 Risk Assessment Policy MUSSELBURGH TENNIS CLUB will carry out a full annual/biannual/quarterly risk assessment of the facility with a view of highlighting potential hazards and taking the appropriate action wherever necessary to ensure a safe and enjoyable environment. Ian Hunt, the MTC Risk Assessment Co-ordinator, is responsible for reporting to the committee/management team on such issues. If a member/user wished to report a hazard or potential hazard, they should do one of the following: Ian Hunt – Musselburgh Tennis Club – Risk Assessment Co-ordinator Email: ian_hunt@live.co.uk or email@musselburghtennisclub.org.uk Write a note, including details and location of the hazard, posting it in the suggestion box/notice board Write an entry in the maintenance log book, located in the place to playhouse Maintenance is an item on the agenda for committee/management meetings. Any issues are raised and the appropriate action taken; all details will be listed in the minutes. The risk assessment includes the following areas: Is the area and surroundings are safe and free from obstacles? Is the area fit and appropriate for activity? Is the equipment fit and sound for activity and suitable for age group/ability? Is the performers register is up to date with medical information and contact details? Are performers appropriately attired for the activity? Can emergency vehicles access facilities? Is there a working telephone is available with access to emergency numbers? Are emergency access points checked and operational? Are evacuation procedures are published and posted somewhere for all to see? Do volunteers, staff, coaches and members have access to information relating to health and safety? Are emergency procedures published and accessible to those with responsibility for sessions at the venue? Are evacuation procedures are published and posted somewhere for all to see? Do volunteers, staff, coaches and members have access to information relating to health and safety? Are emergency procedures published and accessible to those with responsibility for sessions at the venue? Page 51 of 54 Tennis Clubmark Accreditation 20 Risk Assessment Template This form must be completed and filed safely 20.1 Playing/training area Check that the area and surroundings are safe and free from obstacles. Is the area fit and appropriate for activity? (If no, please outline the hazard, who may be at risk and action taken, if any) Yes No ______________________________________________________________________________ 20.2 Equipment Check that it is fit and sound for activity and suitable for age group/ability. Is the equipment safe and appropriate for activity? (If no, please outline unsafe equipment and action taken, if any) Yes No ______________________________________________________________________________ 20.3 Performers Check that the performers register is up to date with medical information and contact details. Check that performers are appropriately attired for the activity. Is/are the register(s) in order? (If no, please outline current state and action taken, if any) Yes No ______________________________________________________________________________ Are performers appropriately attired and safe for activity? (If no, please outline unsafe equipment/attire and action taken, if any) Yes No ______________________________________________________________________________ 20.4 Emergency points Check that emergency vehicles can access facilities, and that a working telephone is available with access to emergency numbers. Are emergency access points checked and operational? (If no, please outline the issues and action taken, if any) Yes No ______________________________________________________________________________ Is a working telephone available? (If no, please outline the issues and action taken, if any) Yes No ______________________________________________________________________________ 20.5 Safety information Check that evacuation procedures are published and posted somewhere for all to see. Ensure that volunteers and staff have access to information relating to health and safety. Page 52 of 54 Tennis Clubmark Accreditation Are emergency procedures published and accessible to those with responsibility for sessions? (If no, please outline what information is missing and action taken, if any) Yes No ______________________________________________________________________________ Does the place to play need to take any further action? (If yes, please specify.) ______________________________________________________________________________ Signed: ________________________________ Date: ____________________________ Page 53 of 54 Tennis Clubmark Accreditation 21 Sinking Fund Policy In addition to the main bank account, MUSSELBURGH TENNIS CLUB operates a Sinking Fund account to ensure that funds exist to resurface and re-paint the three tennis courts on a regular, cyclical basis. As of January 2011, an amount of £3,600 per annum will be transferred into the Sinking Fund account for this purpose. This amount will be confirmed by the Treasurer and the Management Committee on an annual basis. The schedule of anticipated work and expenditure is detailed in the chart below. The exact timings may vary and will be determined by the Management Committee. Year Courts 1 & 2 Court 3 Anticipated Cost Contribution to sinking fund Sinking Fund balance 2013 Repainted Resurfaced £3500/£7500 n/a n/a £10,800 2014 £10,800 opening balance 2015 2016 Resurface £3,600 £14,400 £3,600 £3,000 £3,600 £6,600 £3,600 £7,200 £3,600 £10,800 £4,500 £3,600 £9,900 £8,500 £3,600 £5,000 £15,000 2017 2018 Repaint £3,000 2019 2020 2021 Repaint Resurface Page 54 of 54