EUXTON MEDICAL CENTRE STATEMENT OF PURPOSE Service

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EUXTON MEDICAL CENTRE
STATEMENT OF PURPOSE
Service Provider Details
The name and address of the registered provider is:Euxton Medical Centre
St Marys Gate
Euxton
Chorley
Lancs
PR7 6AH
Tel:
Fax:
Prescription line :
Website:
01257 267402
01257 271501
01257 268030
www.euxtonmedicalcentre.nhs.uk
Provider ID :
Legal Status :
Registered Manager:
Practice Manager :
1-583790642
Partnership
Dr Saniya Mansfield
Mrs Philippa Cawley
Service types :
Doctors consultation service
Doctors treatment service
Regulated Activities:
Diagnostic and screening procedures
Maternity and midwifery services
Surgical procedures
Treatment of disease, disorder or injury.
Service Users:
The practice is open for registration for patients
Living in the Practice area of Euxton and Charnock
Richard, and also for patients who are temporarily
living in the practice area.
Our mission is to provide a high quality of care to our patients and a happy
and safe environment for patients and staff, using the core values of
Openness, respect,fairness and accountability.
Our mission is to provide a high quality of care to our patients and a happy
and safe environment for patients and staff, using the core values of
Openness, respect,fairness and accountability.
Euxton Medical Centre provides General Medical Services to 4150 patients
The list continues to grow, as the villages of Euxton and Charnock Richard
develop. Dr Letch and Dr Mansfield provide 5 morning sessions each per
week , and four afternoon sessions each per week except when a Doctor is
on leave. The Practice has introduced extended hours on a Wednesday
evening, therefore offering patients who are unable to attend in working
hours a convenient appointment.
The practice is situated in the semi-rural village of Euxton, Chorley. It is a
purpose built one storey building erected in 1986, with on- site car parking
with disabled parking space. The practice was extended in 2012 to include 2
new consulting rooms for the GPs. The waiting area was also modernised.
Under the Health and Social Care Act 2008 (The Care Quality Commission
(Registration) Regulations 2009 Part 4, the registering body (Euxton Medical
Centre) is re quired to provide to the Care Quality Commission a statement of
purpose.
Our aims and objectives are : We aim to provide high standard consultations, examinations and
treatment of medical disease, disorders or injuries to our patients and
refer to Secondary Care where it is in the patient’s best interest.
 Provide prevention of chronic medical conditions and promote healthy
living.
 Ensure a safe and confidential environment for the patients and staff.
 Continue to monitor our healthcare service on a regular basis.
 To involve our patients in the decision making about management of
their conditions.
 To improve as a patient-centred service and monitor the progress with
annual patients’ satisfaction surveys.
 Maintain high quality of care through continuous training and learning
for all team members.
 To use principles of confidentiality, diversity and equality.
 To ensure effective management and governance systems.
 Treat all patients and staff members with honesty, dignity and respect.
Partners:
Dr Robert D Letch (m)
MB ChB MRCGP
Manchester 1992
Dr Saniya Mansfield (f)
MD PhD MRCGP DRCOG
Moscow 1997
Euxton Medical Centre provides a range of services including:Smears
Travel advice and immunisations
Minor surgery
ECG
Childhood immunisations and 8 week checks
Weight Management
Contraception
Flu and Pneumoccocal immunisations
Respiratory disease
Annual Learning Disability checks
Cardiovascular health checks
Annual reviews for :Asthma, COPD, Chronic kidney disease, Diabetes, Hypertension, Rheumatoid
Arthritis, Stroke and TIA, Coronary Heart Disease.
Medication reviews
Repeat prescription service
Phlebotomy service
Home visits (for housebound patients)
The Practice charges fees for these non NHS services, there is a list of charges
in the waiting room
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Private medical reports and medicals
Fitness certificates
Non NHS vaccinations
Copies from records
OPENING HOURS
MONDAY
TUESDAY
WEDNESDAY
THURSDAY
FRIDAY
8am – 6.30pm
8am – 6.30pm
8am – 6.30pm
8am – 1pm
8am – 6.30pm
SURGERY TIMES
MONDAY
TUESDAY
WEDNESDAY
THURSDAY
FRIDAY
8.30am – 11.30am
8.30am – 11.30am
8.30am – 11.30 am
Extended surgery one doctor
8.30am – 11.30 am
8.30am – 11.30 am
3.30pm – 5.30pm
3.30pm – 5.30pm
3.30pm – 5.530pm
5.30 – 8.30 pm
3.30pm – 5.30 pm
OUT OF HOURS
There is always a doctor on call for emergencies. By phoning 01257 267402 a
recorded message will inform you which number to phone.
BOOKING APPOINTMENTS
Routine appointments for both the GP and the Practice nurses are available
for booking up to one month in advance.
A routine pre-booked appointment (with the doctor of choice) can be made
via reception, by phoning or in person.
A same day appointment can be requested by phoning reception starting at
8am every morning, or in person. We will endeavour to offer the patient an
appointment for the day with whichever doctor is rostered to provide an
open surgery that day.
HOME VISITS
Home visits are only for the housebound or seriously ill. Patients are asked
to request a visit before 10.30am
TELEPHONE ADVICE
Patients may speak to a doctor after morning surgery, they are asked to
phone reception to arrange a time.
TEST RESULTS
Results of investigations, where appropriate, be given over the telephone,
these can only be given to the patient. Patients are asked to phone after
2.30pm.
REPEAT PRESCRIPTIONS
Requests for repeat prescriptions can be left at reception in the box
provided, or patients can use the prescription ordering line on 01257 268030,
or can email requests on lcsu.euxtonprescriptions@nhs.net. Prescriptions
can also be ordered via the Practice website
www.euxtonmedicalcentre.nhs.uk. Patients are asked to give 48 hours
notice, and to specify if the prescription is to be sent to a chemist or to be
picked up at reception.
TRAVEL ABROAD
The Practice Nurses can administer travel vaccinations and advice, patients
are asked to give at least 6 weeks notice before travel. Patients are asked to
complete travel forms before the appointment.
DISTRICT NURSE TEAM
A District Nursing team is based at Buckshaw Village Surgery, they are a team
of nurses who work in the community caring for people in their homes. They
also run a number of dressing clinics, the number for patients to phone is
01772 644160 for an appointment.
MIDWIFE
A community midwife is attached to the Practice, she is concerned with the
care of expectant mothers and visits mother and baby at home in the early
days after the delivery. She runs an Antenatal clinic at Euxton Medical
Centre on a Wednesday morning.
HEALTH VISITORS
Health visitors are attached to the Practice , they are involved with the care
of children and expectant mothers. They can be contacted on 01772 644778.
There is a child health clinic on Thursday mornings 10.30am – 12.30pm.
PHLEBOTOMY (Blood clinic)
This is held every Tuesday morning 8.30am – 10.30am by appointment only.
PODIATRY
A podiatrist is available at Euxton Medical Centre for diabetic and priority
groups.
CONFIDENTIALITY
All patient information is confidential and Euxton Medical Centre complies
fully with the Data Protection Act, Freedom of Information Act and Gender
Recognition Act. Staff receive training annually.
CONSENT
No examination or procedure is carried out without the patients consent, this
can be in writing or given verbally.
CHAPERONES
Clinical staff ask patients if they require a chaperone, chaperones are always
available on request.
CARERS
The Practice encourages patients to inform them if they are a carer or are
cared for by another person who without payment provides help and
support to a person who cannot manage without their help. The Practice has
a carers folder, containing a form to approach Carers Direct for any help they
made need. Carers can also look at the website www.nhs.uk/carersdirect
COMMENTS , SUGGESTIONS
There is a suggestions box in the waiting room, the Practice welcomes
comments and suggestions and reviews them at Practice meetings.
COMPLAINTS
The Practice has a complaints procedure . All complaints should be directed
to the Practice Manager, who will ensure they are dealt with according to
the Practice Complaints procedure.
ZERO TOLERANCE
The Practice operates a Zero Tolerance policy with regards to violent or
abusive patients, the Practice has the right to remove a patient from the list
with immediate effect if violent. The Practice will inform the patient in
writing. If a patient is abusive to staff, a written warning will inform the
patient that if the behaviour continues they may be removed from the list.
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