Position Description
POSITION DESCRIPTION
1.
POSITION SUMMARY
Position Name & No:
Program Manager - Integrated Clinical Care Vacancy
Reference Number: VAC0154
Date Updated:
August, 2015
Employment Status:
Permanent 1.0EFT
Victorian Stand-Alone Community Health Centres (Health
and Allied Services, Managers and Administrative Officers)
Multiple Enterprise Agreement 2011-2015.
Classification/Award:
Grade 5 (above award)
Position Reports To:
General Manager - Community and Clinical Care
Closing Date:
Tuesday 8th September, 2015 @ 5pm
Prahran (may work at other sites when required)
Location:
2.
OUR ORGANISATION
The Inner South Community Health Service Ltd. (ISCH) is a multi-sited community health
agency providing a comprehensive range of health and support services to the communities
of Prahran, St Kilda, South Melbourne, Port Melbourne and beyond. Approximately 270 staff
work in multi-disciplinary teams to deliver programs and services across four key service
locations. The Inner South Community Health Service Ltd. Is managed by a Board of
Directors and is registered under the Corporations Act 2001.
Our programs include:
 Community & Clinical Care
 Organisational Support & Development
 Primary and Mental Health
2.1
Mission
ISCH works in partnership with people and communities to promote and improve equity,
health and wellbeing, by:
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2.2
Delivering innovative, client-directed services that take into account the context of the
individual and the community; and
Championing prevention and change to address the structural reasons for health
inequity.
Our Service Principles
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Review Date: Aug 2015
Reviewed by: Sue White
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Position Description
What sets ISCH apart is our distinct approach and service delivery principles. At ISCH,
clients can expect the following:
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2.3
Joined up - ISCH puts clients at the centre of our services and seamlessly links
people into a wide range of health and wellbeing services provided by ISCH and
others.
No wrong door - Anyone seeking a service will be assisted at ISCH. If we can’t
deliver a service response, we will assist people to navigate the system.
Doing with, rather than doing for - We work with people and communities to
achieve their goals.
Taking account of context - ISCH takes into account the whole person and their
social, cultural, environmental and economic context.
Friendly - ISCH is a welcoming organisation, where people feel comfortable and
supported.
Affordable - ISCH ensures that everyone has access to our services regardless of
their ability to pay.
Values
These values underpin all our interactions with staff, clients and our communities:
 Inclusiveness
 Empowerment
 Equity
 Social Justice and Human Rights
 Accountability
 Learning and Evolving
For more information on our organisation please visit our website www.ischs.org.au.
3.
POSITION DETAILS
3.1
Position Context
This position is responsible for leading, developing, implementing and monitoring a
multidisciplinary integrated service unit. The position provides leadership and management
of:
 Oral Health program
 General Practice services
 Fee for service Allied Health services
 Post Acute Care program
 Alfred Health partnerships such as Disease Management Unit and Community Rehab
This role has a strong focus on: financial sustainability, risk management, policy
development, clinical governance, systems development and service coordination /
integration.
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Position Description
3.2
Position Objective
The Program Manager is responsible for the operational management of the above programs
and partnerships. The position leads a team of approximately 50 staff to provide high quality
care to the community.
As part of the management team, the Program Manager contributes to the strategic
development and leadership of the broader organisation. The senior management team
comprises all the CEO, General Managers and Program Managers. This team seeks to be
collaborative and dynamic in providing operational leadership and contributing to strategic
service development and review. In particular, each Program Manager has individual and
collective responsibility to actively engage in building a strong, effective and resilient
organisational culture.
3.3
Key Responsibilities
Program specific:
a) Lead, develop and implement service system development /integration:
 Facilitate expansion of general practice / allied health services
 Develop and review systems in an ongoing manner to ensure services are integrated,
efficient, effective, sustainable and safe, within ISCH frameworks.
b) Strategic management of existing services:
 Develop, monitor and review ongoing business planning for above services
 Optimise relationships with relevant organisations (such as DHSV, Alfred Health,
Primary Health Network, PCP, relevant networks etc).
 Management of budgets and financial systems / resources; manage, maintain and
optimise a range of funding sources
 Program performance monitoring, improvement and reporting.
 Participate in the preparation of relevant tenders and submissions.
c) Lead, develop and implement quality and clinical governance:
 Take a leadership role in accreditation across the program.
 Develop and oversee clinical governance systems and risk management processes
that ensure the delivery of safe, high quality service delivery in a manner congruent to
organisational frameworks.
 Maintain a working knowledge of relevant legislation and guidelines to ensure
compliance.
 Policy and procedure development in the program scope and contribution to wider
service policy formulation.
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Position Description
d) Lead, develop and implement workforce development and management
systems:
 Leadership of and support to the relevant Coordinators.
 Management of OH&S systems and processes.
 Lead and engage the team with the program plan and vision.
 Provide leadership of multidisciplinary integrated services in a manner which
promotes pride in the workplace and a collegiate approach to service goals
 Management, participation and facilitation of organisation wide committees and
working groups.
e)
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Leading change management:
Facilitate and lead cultural and organisational change within the program.
Participation and contribution to senior management forums.
Marketing and communication of new services.
Organisation wide:
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ISCH Model of Care - An understanding of relevant policy and guidelines which
underpin the ISCH Model of Care and the ability to integrate implementation of the
model within the program.
Report Writing and Submissions - Responsibility for identifying and managing the
preparation of tenders and submissions. Accountability includes developing the
process, the standard and timeliness of the submission, consultation with
stakeholders and preparation of final documentation.
Quality Improvement - Responsibility for leading their Program’s commitment and
involvement in the planning, monitoring and implementation activities of Quality
improvement including requirements for QICSA Accreditation. Responsible for
completion of related reports with input from their coordinator and all upward
reporting to ISCHS Board and external bodies.
Community Participation - To undertake active and meaningful community
participation and engagement.
Health Promotion - Contribute to the development, implementation and evaluation of
organisational Health Promotion strategies.
Professional Development - Attend and contribute to staff development and
supervision programs, and to attend relevant courses and mandatory in-house
training and participate in peer review/practice.
Occupational Health & Safety - Ensure that work and services are provided in a
safe manner at all times by regularly reviewing practices and environment and
abiding by our Smoking Free Workplace Policy
Performance Management Framework - Actively participate in an annual individual
performance plan, which determines key responsibilities, strategies and performance
indicators.
Intellectual Property Policy - ISCH has an Intellectual Property Policy with which
staff are required to understand and comply
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Position Description
4.
KEY SELECTION CRITERIA (Must be submitted with your Application)
Mandatory
a) Tertiary qualification in relevant clinical or management related area; relevant post
graduate qualifications are desirable.
b) Experience in developing and managing integrated, multi funded, multidisciplinary
services
c) Experience in taking a lead role in applying clinical governance and risk management
frameworks
d) Demonstrated ability to meet the ISCH competencies as defined in the position
description
e) Ability to lead, develop and implement workforce development and management
systems:
 Experience establishing and leading multidisciplinary teams
 Well demonstrated leadership skills including the ability to lead and manage a
program and the capacity to plan work, motivate staff and monitor performance
 Demonstrated experience in designing, leading, implementing and evaluation change
management in a complex service environment.
Desirable:
 A current Victorian Driver’s Licence
 Applicants must have registered for A Working With Children Check to be eligible for
this position (if relevant to this role).
Core Competencies
It is mandatory that the Program Manager is able to demonstrate the following competencies:
Strategic Decision Making: Identifying what needs to happen to achieve long-range goals
or vision; developing actions congruent with organizational goals, available resources and
environmental opportunities/risks. The capacity to coordinate information from a variety of
resources; identify, define, and analyse operational problems and situations to problems
based on sound judgment and awareness of the potential implications of these solutions.
Facilitating Change: Facilitating and encouraging the acceptance of change within the
program and broader workplace.
Visionary Leadership: Creating a clear and compelling vision of the future so that current
decisions, actions and goals are aligned with the big picture and staff understanding and are
committed to their roles and how they contribute to the organizational vision.
Communication: The ability to present information clearly and persuasively and seek out
the ideas and views of others. The capacity to adapt their manner to a particular situation,
while being consistently professional, concise and engaging. To ensure their messages are
understood and that input from others has been heard and the ability to present well
constructed written communication.
Teamwork: The ability to collaborate with colleagues to seek solutions that are beneficial to
all groups as well as forge successful teams among individuals with diverse perspectives and
skills. The manager will support other’s contributions and guide the process towards its goal
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Position Description
in a timely manner and ensure that everyone has an opportunity to articulate his or her
views.
Behavioural Flexibility: The capacity to make decisions in sometimes ambiguous
circumstances and to lead the change process within the team and across ISCHS. The
manager will adjust strategies and behaviours as new information becomes available and as
priorities change.
Action Management: Ensure the timely delivery of services and programs, and prioritise
issues based on their importance and urgency. Organize activities to optimize client
outcomes and build contingency plans into strategies for action. The ability to identify and
pursue opportunities and initiate and lead projects and tasks in line with the Program
direction.
Client focus: The ability to identify and respond to the needs of the community in the areas
of quality service profession and service development. An understanding of the social model
of health, clients’ rights and responsibilities, health promotion and community participation
concepts and the ability to integrate these concepts into action within the Program
Adherence to ISCHS values and the ISCHS Code of Conduct: A demonstrated
understanding and commitment to the ISCH Code of Conduct and values statement
5. CONDITIONS OF EMPLOYMENT
Award:
Victorian Stand-Alone Community Health Centres (Health and
Allied Services, Managers and Administrative Officers) Multiple
Enterprise Agreement 2011-2015.
Salary Level:
Grade 5 (above award) with 5 weeks annual leave
Hours Per Week:
38 (40 with provision to accrue an ADO)
Duration:
Permanent, ongoing
Probationary Period:
In accordance with our usual practice, there will be a probationary
period of three months, during which time a review process will be
undertaken.
At the expiration of the probationary period,
employment may be confirmed as an ongoing employee,
employment may be terminated or the probationary period may be
extended up to a maximum of 6 months with further review.
During the probationary period either party can terminate for any
reason.
Salary Packaging Information:
 Salary packaging is a legitimate method of restructuring existing salary into a
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Review Date: Aug 2015
Reviewed by: Sue White
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Position Description
combination of salary and expense payment benefits in order to provide a higher net
remuneration for the employee.
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This offer applies while Inner South Community Health Service continues to be granted
"public benevolent institution" status and enjoys exemption from the provisions of the
Fringe Benefits Tax (FBT). Should our status change salary packaging will no longer be
available.
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We offer 3 types of Salary Packaging:o
Standard tax free salary packaging amount $15,900 [per annum
o
Meal Entertainment Expenses $12,000 per annum
o
Entertainment Facility Leasing Expenses - no threshold per annum
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It is not compulsory for employees to take up the offer to ‘package’ their salary; however
the benefits from packaging are considerable. There is a small cost to the employee.
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Salary packaging is not available for casual or for locum employees who are on a
contract less than 3 months in duration.
6.
APPLICATION PROCESS
Written applications addressing the selection criteria and including a resume and the names
of three professional referees should be sent to recruit@ischs.org.au quoting Job Ref no:
VAC0154
Additional Notes to Applicants
 A satisfactory police check will be required of the successful applicant. Staff working with
children may be required to undertake a Working with Children Check.
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Pre-Existing Injury
Prior to any person being appointed to this position it will be required that they disclose
full details of any pre-existing injuries or disease that might be affected by employment in
this position.
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© Inner South Community Health Service
Review Date: Aug 2015
Reviewed by: Sue White
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