Events Terms and Conditions
Parties to this agreement:
Entrust Support Services Limited, a company registered in England
and Wales under company number 4440463, whose registered
address is Kingston Centre, Fairway, Stafford, ST16 3TW (also
referenced as ‘Entrust’ or ‘we’ or ’us’ hereafter) and Delegate(s)
(also referenced as ‘you’ or ‘your’ hereafter)
Definitions:
Charges
Event
Delegate
any prices, fees or charges offered to you by Entrust
any course, conference or event offered to you by
Entrust
the Event participant or the individual or organisation
booking the Event.
1.
Booking process
It is your responsibility to ensure that all details of any Event
booking are complete and accurate.
Each Event booking will be an offer by the delegate to attend the
Event subject to these terms and conditions. Entrust will not be
bound to permit attendance at any Event booked until it has
accepted the booking. This will be in the form of a confirmation email.
2.
Attendance at Events
If delegates have any special dietary or other health related
requirements, Entrust will normally be able to accommodate their
needs. Please detail any specific requirements when booking by
writing to enquiries@entrust-ed.co.uk or via telephone to a
member of the Customer Services Team on 01785 277932
Entrust reserves the right to refuse admission or to require a
delegate to leave an Event if their behaviour is considered
disruptive, likely to cause damage, nuisance, offence or injury, is in
breach of venue rules and regulations or these terms and
conditions, or is otherwise unacceptable. Entrust may on occasion
have to conduct security searches to ensure the safety of delegates
and the venue. The unauthorised use of photographic and
recording equipment is prohibited.
Occasionally Events are filmed or photographed. Delegates
attending such Events consent to photography, filming and sound
recording. You are agreeing to be included in any Entrust
promotion. Any and all photographs, videos or other recorded
media may be used by Entrust for the purposes of marketing or
advertising without payment or compensation being offered to you
and without any request being made to the featured parties.
You are agreeing to allow personal attendance information (for
example name and company) to be publicly accessible and
displayed on the attendee list for the Event to everyone. You can
hide this information after booking your place or revoke this
approval at any time by emailing to enquiries@entrust-ed.co.uk.
3.
Charges
All Charges are made and Bookings accepted subject to these
Terms. These Terms shall apply to all quotations and bookings in
precedence over any other.
All Charges are offered to you by Entrust at the rate currently
advertised or quoted, we reserve the right to change the Charge
subject to a revision or change in Event booking by you or change
the advertised charge rate before your booking has been accepted.
Unless otherwise stated delivery charges (if applicable) are
included in any Charges quoted.
All charges and pricing shall be exclusive of Value Added Tax.
4.
Discounts
Any discounts on Entrust Events are exclusive – they cannot be
combined. Where discounts are offered these must be requested
at time of booking, and will not automatically be applied. In cases
where a free gift is offered, this will be provided to the delegates at
the Event or delivered to the chosen address following full payment
and the delegate’s attendance on the Event.
5.
Payment
Event Charges, including any additional transfer balance or transfer
charges, are due in full prior to the Event taking place.
Arrangement for payment after the Event date must be made prior
to the Event. Where such arrangements have been agreed all fees
must then be paid within 20 days of the Event taking place. In the
Event of late payment we reserve the right to not accept future
Event bookings and to cancel delegates’ Event bookings from your
institution. We also reserve the right to charge interest on
outstanding invoices at the rate of 4% per calendar month.
6.
Cancellation
All cancellations must be received in writing to enquiries@entrusted.co.uk or via telephone to a member of the Customer Services
Team on 01785 277932. A credit for the Event fee will be offered
on the basis set out below. There will be no charge if you wish to
substitute a delegate on an Event for someone else. It is at
Entrust’s sole discretion whether to offer a refund in whole or part
in any circumstance. Where a credit is offered, it must be used
within 12 months from the date of issue.
Number of days you are cancelling Percentage of fee to be
before Event date
credited
More than 30 days
Less than 30 days
Credit for full amount / 100%
0%
7.
Cooling Off Period
From the date of making your booking with us, whether online,
phone, fax or post, you have 7 days from which to make a
cancellation without charge, unless the Event is due to take place
within that 7 day period. Thereafter your booking will be bound by
our terms and conditions (see above). Should you have paid for the
booking we will refund you within 30 days of the date of your
cancellation.
8.
Transferring Events
A delegate may transfer without charge from one Event to another
(up to an equivalent value of the Event originally booked) by
requesting such a transfer in writing to enquiries@entrust-ed.co.uk
or via telephone to a member of Customer Services Team on 01785
277932, if more than 30 days notice is given prior to the original
Page 1 of 3
August 2013
Event date. A transfer charge of £60 plus VAT will be applicable if
less than 30 days notice is given.
9.
Cancellation of Events and Changes to Content by Entrust
Entrust’s Events are constantly updated and improved and we
reserve the right to alter any of the Events’ content without prior
notice. Entrust will make every effort to provide the services as
specified, but, if for any reason beyond its control it fails to do so,
neither Entrust nor its directors or employees shall be liable for any
resulting loss or damage.
Any descriptive matter or advertising issued by Entrust and any
descriptions of the Events contained in Entrust’s catalogues or
brochures or Entrust’s website are issued or published for the sole
purpose of giving an approximate idea of the Event described in
them. They shall not form part of the Contract or have any
contractual force.
Where Entrust cancels the Event with more than 10 days notice,
delegates will be offered an alternative Event date, where no
alternative date is available or Entrust cancels the Event with less
than 10 days notice we will provide you with a credit note to use
against future Events or a refund, all refunds are at the discretion
of Entrust. This does not affect your statutory rights.
10. Authorisation
By submitting a booking to us, by whatever means, you are
acknowledging that you have received authorisation for this
expenditure from the relevant person at your institution.
11. Legal interpretation
The materials, training and Events provided by Entrust cannot be
relied upon for legal interpretation. Neither Entrust nor its
employees, trainers or consultants can accept responsibility for
delegates’ actions, or those of other people reading the Event
notes or interpreting the training in litigation, or responsibility for
any loss incurred as a result of relying on the training or the training
notes.
12. Intellectual Property Rights
All Intellectual Property Rights in or arising out of or in connection
with the Event shall be owned by Entrust and any information,
documentation and other materials of whatever nature provided
by the Entrust in connection with the Contract shall remain at all
times the property of, and vested in, Entrust.
You shall keep in strict confidence all technical or commercial
know-how, specifications, inventions, processes or initiatives which
are of a confidential nature and have been disclosed to you by
Entrust, its employees, agents or subcontractors, and any other
confidential information concerning the Entrust’s business or its
products or its Events which the Client may obtain, unless given
express permission by Entrust.
14. Exclusions and limitations of liability
Entrust shall not under any circumstances be liable to you in
contract, tort (including negligence), breach of statutory duty or
otherwise for loss of revenues or opportunities, profit, use,
goodwill, data, reputation, financial or economic loss or any type of
special, indirect or consequential loss, damages, costs or expenses
(even if such loss was reasonably foreseeable or Entrust had been
advised of the possibility of you incurring the same).
Further, Entrust shall have no liability for any death or bodily injury
(except death or injury which may not be so limited under any
applicable law), or loss of or damage to property, of anyone
attending the Event pursuant to the Booking, whether arising from
such attendance, or in relation to the provision or use of the
facilities at the Event. Delegate(s) agree to indemnify Entrust
against any claim in respect of any such liability (and the costs and
expenses incurred by Entrust in relation thereto).
Without prejudice to any other limitation or exclusion of liability
set out in these Terms and to the fullest extent permitted by law,
the total liability of Entrust to the Client in contract, tort or
otherwise including negligence (save for any liability arising from
death or personal injury due to the negligence of Entrust or its
employees which shall be unlimited) arising in relation to the Event
shall not exceed the face value of Charge paid by the Delegate.
Delegates shall be liable for any costs incurred in repairing any
damage to the premises or contents provided for at the Event,
including glass or furniture breakages, caused by the Client or its
employees or guests. Furthermore Delegates attend Events at their
own risk and Entrust does not accept any responsibility for any loss
of or damage to personal property or any personal injury resulting
from attendance at any Event save as expressly set out above.
15. General
This contract will be in English and will be subject to the laws of
England and Wales. You agree to submit to the jurisdiction of the
English courts in relation to any issue relating to that contract.
Delegates acknowledge that any Intellectual Property Rights in
relation to the Event are Entrust’s property and Delegates shall not
claim any right of property in any Intellectual Property owned by
the Entrust.
Save for clause 11, clause 12, clause 13 and relevant aspects of
clause 14 and this clause 15, the Contract shall expire following
provision of the Event by Entrust and the payment of any Charges
by you pursuant to clause 5.
Delegates are not permitted to use Entrust’s intellectual property
outside of the Event, unless granted a Licence by Entrust. Such a
Licence to be agreed between the parties and may be subject to
you paying a Licence Fee.
These terms and conditions do not affect any other terms and
conditions you may hold with Entrust or our third parties.
You acknowledge that, in respect of any third party Intellectual
Property Rights in the Training Event, your use of any such
Intellectual Property Rights is conditional on Entrust obtaining a
written licence from the relevant licensor on such terms that will
entitle Entrust to licence such rights to you.
13.
Confidentiality
All other express or implied terms, conditions, warranties or
representations whatsoever with regard to the Products and/or
Events, use of Donations and/or Fees, this website or any
information provided by the Institute through this website are
excluded to the fullest extent permitted by law.
We have the right to revise and amend these Terms from time to
time. You will be subject to our Terms (including policies and
procedures) in force at the time that you enrol on a Event with us,
unless any change to those policies or these Terms is required by
Page 2 of 3
August 2013
law or government or regulatory authority in which case the same
will apply to Events you have booked or started.
Page 3 of 3
August 2013