Therapeutic Communication 1
I. Objective #6: Define Communication
A. Communication is ______________________ between _________ ___________ 
___________________ or information
B. H.I.P.A.A. _____________________________________________________________
C. Influenced by:
1. ____________________
2. ____________________
3. ____________________
D. ____________ personal communication:
E. ____________ personal communication:
II. Objective #7: Identify & describe the operational definition of the communication process.
A.
1. _____________________ (_______________)
2. _____________________: _______________/ Channel
3. _____________________ ( _______________)
4. _____________________ ( ________________ to the message)
B. Communication ____________________________
C. 3 Styles of Communication
1. ______________________
2. ______________________
3. ______________________
D. Activity
1. Avoid talking about it
11. Responsible reporting
2. Compromise
12. Self- monitoring
3. Fake cry
13. Sets boundaries
4. Give in to be nice
14. Sincere Apology
5. Hits
15. Stomps around
6. Ignore the issue
16. Talks it out
7. Makes faces
17. Tattles
8. Pushes
18. Threatens
9. Quiet put-downs
19. Whine
10. Respects
20. Yells
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III. Objective #8: List the two main channels of communication.
A. Verbal
1. Spoken __________________
2. Written __________________
B. Non-verbal: ____________________ AKA: _____________ language
1. Physical ________________________
2. Body ______________________ & ___________________
3. ________________ expressions
4. ________________
5. ___________ contact
6. _____________________
--------------7. ____________ & _______________ of voice
8. ______________________
C. Communicating Relationships
1. Kinestic: __________________
2. Tone / Para-verbal: __________________
3. Verbal: _________________
D. People Reading
1. Emotional ___________________ Expressions (Dr. Paul Ekman)
a. _________________ (wrath / rage)
b. _________________ (Disrespect/ intense dislike)
c. _________________ (Aversion/repugnance)
d. _________________ (agitation / anxiety)
e. _________________ (Pleasure/ contentment)
f. _________________ (Sorrow)
g. _________________ (Sudden/ unexpected)
E. Therapeutic non-verbal
1. S:___________________________
2. O:___________________________
3. L:___________________________
4. E:___________________________
5. R:___________________________
IV. Explain what is meant by the Nurse / Psych Tech – Patient relationship
A. Professional _________________________: The _____________ maintained between a person
who is __________________________ (the client) and the person with _____________ (nurse)
B. Therapeutic Relationships: Characteristics
1. Interaction  _________________________
2. ___________ oriented
3. ___________________
4. ___________________
5. ___________________
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Empathy
_________________________ pt. emotions
Shows care by ___________________ &
_________________________
Sympathy
______________ some of the pt problems
Feels _________________ for them
C. Emotional Separateness
a. Self - _______________________
b. Self - _______________________
c. Self - _______________________
V. Objecting #10: Describe why therapeutic communication is the most important tool used by the PT
A. TC is _________________ focused.
B. ______________________ is the key
C. Elements of TC
1. _____________________
2. _____________________
3. _____________________
4. _____________________
5. Self - ________________________
6. Active _______________________
D. Goal of T.C. (Nurse)
1. Show _______________________
2. Develop _____________________
3. Provide / obtain _______________________
4. ______ understanding
E. Goal of T.C. (Client)
1. Explore ________________________
2. _________ insight
3. _________ self- worth
4. Enc. ______________________________ solving
5. Facilitate __________________________ making
F. Traits
1. _________ judgmental
8. ______________ desire to help
2. Good __________________
9. _______________ who you are
3. ________________ like people
10. Exhibits __________________
4. ____________ body language
11. _________________________
5. Good eye _________________
12. Appropriate _______________
6. Classifies what they ___________
13. ________________
7. __________________
14. Sensitivity & _______________
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