Supervisor, Workers Compensation
Are you interested in working for the world’s leading logistics company employing more than 400,000
people? Are you interested in working for an organization that offers strong health insurance, PTO, and
additional perks and benefits? Are you interested in working with an organization that allows for career
growth opportunities? If you said yes to any of these questions, you may want to consider working for DHL!
DHL is looking to add a Worker’s Compensation Supervisor to their team in Plantation, Florida. We are
looking for a strong leader who can lead and motivate a team. This position requires attention to detail and
excellent customer service skills. As Worker’s Compensation Supervisor, you will have experience with
claims, administration, processing, analysis, litigation, and RMIS.
Requirements for the Worker’s Compensation Supervisor role are:
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5+ years of Claims handling (Required)
3+ years of Claim Supervision (Required)
Strong Technical Claims knowledge
Experience working with a RMIS system
Large loss and litigation experience, including attending medications, arbitrations and trials
Strong experience in life of claims handling process Proficient in analyzing complex claim tasks and
subrogation
Experience in building and supervising claims teams that continually surpass expectations
Project oriented and able to meet short and medium term priorities
Delivered claims handling management training across multi-tier, multicultural group
Encapsulated claims handling solutions into a concise summary for difference stakeholders
Communicates complex concepts and terminology in writing as part of a business case analysis and
customer claims
Ability to deal effectively with company management, peers and co-workers
Ability to perform job responsibilities during stressful circumstances
Selecting and managing resources appropriate to the tasks, using systems and techniques to plan
and schedule the work and setting checkpoints and controls for monitoring progress
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Additional Functions & Responsibilities:
Business Alignment with DPDHL Operations:
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Adopt the DPDHL culture of professionalism, integrity, effectiveness and dynamic attitude contributing
to an internal environment of collaborative teamwork and promote a positive IRM service provision to
customers.
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Establish and maintain effective business partner relationships with DPDHL division Business Partners
(BPs), external customers, accounting, legal departments and other key stakeholders.
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Liaise with key stakeholders within IRM, including contract risk, legal, customer service, insurers,
underwriters, coordinators and claim examiners within agreed authority. Communicates with key
stakeholders within IRM, including contract risk legal, customer service, insurers, underwriters and loss
adjusters within agreed authority.
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Provide best in class claims training and education to internal and external customers.
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Provide guidance to the BP’s as the trusted advisor. Escalates claim issues timely to management, BP’s
and legal when needed and according to guidelines.
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Evaluates and provides guidance on claim language in contacts.
Delivery of Subject Matter:
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Plan, recommend and implement major process improvement initiatives in alignment with other key
stakeholders and according to IRM guidelines
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Responsible for life of claim management & administration, including; design, implementation and
monitoring of claims handling processes that continually improve the consistency and reliability of the
value-added service provided.
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Suggests best practice improvements for internal processes to increase the level and quality of service
provided to internal and external customers, i.e. workflow changes, systems upgrades, etc.
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Understands reporting tools and has the ability to generate reports and analyze data as needed.
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Negotiate and manage claims with business partners, insurers, loss adjusters and underwriters
(including external parties within agreed authority limits). Selecting and managing resources appropriate
to the claims handling, using systems and techniques to plan and schedule the work, and set controls for
monitoring progress
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Have thorough knowledge of industry regulations and minimum standards to ensure compliance.
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Roundtables claims with TPA and legal, with a focus on problem solving and resolution strategy
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Use systems and techniques to plan and schedule the work, and set controls for monitoring progress.
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Collaborates with the leadership team in the development of Business Case Analysis.
Management:
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Provide leadership and guidance to the claims team related to the claims process and escalated issues.
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Hold 1:1 meetings to provide desk-level training develop and manage a variety of claims experts on their
day to day functions to formulate a “Center of Excellence.” Assist with on-boarding of new associates.
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Regulate caseloads; produce productivity reports analyzing staffing levels and unit performance.
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Define and implement standardized processes, SOP’s, guidelines and polices; provide feedback
Management as necessary to ensure accuracy. Ensure quality of data within the RMIS systems; perform
audits to achieve the highest level claims services and data integrity.
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Review claims weekly to provide direction and support in resolving the claim to closure.
If you feel that you possess the skills required to join this elite organization, please feel free to submit your
resume and cover letter to dale.romick@dhl.com