PATIENT PARTICIPATION GROUP (PPG) - PATIENT QUESTIONNAIRE 2013
SURVEY RESULTS
Total number of completed questionnaires = 59 (5 on-line survey & 54 paper survey)
‘If you need medical advice when the surgery is closed what would you do?’
20 Call my GP Surgery
28 Call NHS Direct
0 Go to A&E
0 Go to a Minor Injuries Unit
2 Go to West Cornwall Hospital Urgent Care Centre
1 Go to Cardrew Walk-in Centre
6 Speak to a Pharmacist
2 Other (please specify). 1. Depending on issue – could be any of these. 2. Go on-line.
Patients should avoid going to A&E or Minor Injury Units for medical advice. Medical
advice can be obtained by calling:1. The surgery - telephones are operational 24 hours a day and 7 days a week. Out of
normal surgery hours the calls are automatically transferred to Kernow Urgent Care
(Serco Health) formally Kernowdoc.
2. NHS Direct is soon to be replaced by Cornwall 111 Service.
3. Speak to a pharmacist
‘If you need medical treatment when the surgery is closed what would you do?’
9 Call my GP Surgery
14 Call NHS Direct
21 Go to A&E
2 Go to a Minor Injuries Unit
5 Go to West Cornwall Hospital Urgent Care Centre
5 Go to Cardrew Walk-in Centre
0 Speak to a Pharmacist
2 Other (please specify) 1. Depending on issue – could be any of these. 2. Not specified
1 Not answered question
Patients should avoid going to A&E or Minor Injury Units for medical treatment unless
they suffer a minor injury or a severe injury. Medical treatment can be obtained by
calling:1. The surgery - telephones are operational 24 hours a day and 7 days a week. Out of
normal surgery hours the calls are automatically transferred to Kernow Urgent Care
(Serco Health) formally Kernowdoc. The service is run by Nurses and GPs. GP
appointments are available at locally and, if necessary, GP visits can be arranged.
2. Speak to a pharmacist
3. Attend a walk-in centre. We would encourage patients to contact the surgery so that
you call can be transferred to a local GP or nurse.
4. In a medical emergency (i.e. chest pains, trouble breathing, symptoms of a stroke)
call 999.
‘If you suffered a minor injury during the day between a Monday and a Friday what
would you do? Go to my GP Surgery
1
9
10
4
1
2
0
1
Call NHS Direct
Go to A&E
Go to a Minor Injuries Unit
Go to West Cornwall Hospital Urgent Care Centre
Go to Cardrew Walk-in Centre
Speak to a Pharmacist
Other (please specify)
Not answered question
Bodriggy Health Centre deal with all the minor injuries listed at the bottom of this survey.
We would encourage patients to contact the surgery in the first instance. Failing that, avoid
attending Treliske A&E Dept for minor injuries and attend a local Minor Injury Unit instead.
Minor injury units listed below.
‘If you suffered a minor injury during the evening or at a weekend or Bank Holiday what
would you do?’
2 Call my GP Surgery
9 Call NHS Direct
23 Go to A&E
15 Go to a Minor Injuries Unit
4 Go to West Cornwall Urgent Care Centre
4 Go to Cardrew Walk-in Centre
0 Speak to a Pharmacist
1 Other (please specify) 1. Wait until my GP Surgery opens on Monday
1 Not answered question
We advise patients to attend a local Minor Injury Unit instead. Minor injury units listed
below. Avoid attending Treliske A&E Department unless suffering a severe injury.
Are you aware that you can see your GP or Practice Nurse if you suffer a minor injury?’
31 Yes
23 No
5 Not answered
Bodriggy Health Centre deal with all the minor injuries listed at the bottom of this survey.
‘If you suffer a minor injury when your GP Surgery is closed are you aware that you can
attend West Cornwall Hospital Urgent Care Centre or a minor injury unit instead of Treliske
Hospital Accident & Emergency Department?’
36 Yes
17 No
6 Not answered question
Do you know where the urgent care centre and the minor injury units are locally?
21 Yes
31 No
7 Not answered question
If you have answered yes, please list them all below:16
West Cornwall Hospital Penzance
7
Camborne/Redruth Community Hospital Barncoose
3
Treliske Hospital Truro
1
Cardrew Walk-in Centre Redruth
1
1
1
NHS Direct
St Ives
Cottage Hospital Helston
Answer is West Cornwall Urgent Care (formally casualty/minor injury unit at West Cornwall
Hospital), Camborne Redruth Community Hospital Minor Injury Unit (formally Barncoose
Hospital), Stennack Surgery Minor Injury Unit (formerly held at Edward Hain Hospital),
Helston Cottage Hospital Minor Injury Unit. Not NHS Direct or Cardrew Walk-in Centre,
although both can advise patients. Treliske Hospital should be for more serious injuries not
minor injuries.
If you have answered no, the information can be found on the Bodriggy Health Centre
website, on the waiting room TV screen, or on the notice on the front door.
What would you consider to be a minor injury
32
Cuts
14
Lacerations
30
Minor Burns or Scalds
18
Splinters
19
Nose Bleeds
31
Sprains/Strains
16
Broken Bones
21
Insect Bites
23
Animal Bites
17
Wound Infections
16
Neck/Shoulder Injury
20
Stings
19
Bruises
20
Minor Head Injury
26
Eye Injuries
Answer is all of the above are minor injuries.