Microsoft Dynamics Customer Solution Case Study Education Provider Uses Leading Edge Technology to Save Cost and Enhance Efficiency Overview Country or Region: India Industry: Education Customer Profile Career Launcher is an education service provider. It helps students prepare for national and international tests for professional courses. Business Situation As the transactional data grew, the legacy systems couldn’t cope. Financial data wasn’t online from the 195 locations across the country, leading to additional manpower to consolidate accounts, data and to drive profitability. Solution With the help of Microsoft® Certified Partner Tectura, Careel Launcher implemented Microsoft® Dynamics™ NAV 5.0 for its cost effectiveness and support. The solution possesses excellent tools to manage the financials of the organization. Benefits Reduces administrative costs by INR 10,00,000 Increases operation efficiency by 70 percent Allows seamless integration Consolidates, analyzes data for decision making “We now operate with 30 percent fewer employees in finance, reducing the administrative cost by INR 10,00,000 (U.S.$ 20,000).” Abhishek Sapra, Assistant Vice President (Finance), Career Launcher India Limited Established in 1995, Career Launcher India Limited (CL) offers focused career-oriented training and preparatory education to school and college students for different entrance examinations. Administration of all the divisions across centers and consolidating the financial data had traditionally been time consuming manual activities at CL. To overcome the challenges, Tectura, a Microsoft® Certified Partner, implemented Microsoft® Dynamics™ NAV 5.0. With Dynamics NAV, CL has standardized its accounting and financial environment, that is also easy-to-use. Besides it improves administrative and operational efficiency and reduces overhead, and thus cost by INR 10,00,000 (U.S.$ 20,000). Microsoft Dynamics Customer Solution Case Study Education Provider Uses Leading Edge Technology to Save Cost and Enhance Efficiency “Enhanced efficiency with reduced expenditures allows us to focus our time, energy, efforts and money on providing the best options in education. We need not worry about administration and financials.” Abhishek Sapra, AVP (Finance), Career Launcher India Ltd. Situation Established in 1995, Career Launcher India Limited (CL) provides educational services in over 195 locations across India, Middle East, and United States. It offers guidance and test-preparation services for school and college students to gain admission to professional courses. It publishes magazines and academic material, offers career advisory services, tutoring and training services. CL is actively involved in mainstream education through its chain of play schools, secondary and K12 schools. It also operates formal vocational and skill education schools. It is based in New Delhi, India. With more than 400 academicians and professionals around the world, CL grooms over 100,000 students annually. By acquiring POWERMath in the United States, CL has entered the math tutoring and SAT Test Prep market in the country. It generated the revenue of U.S.$ 20 million in financial year 2009-10. The IT infrastructure at CL consisted of Tally to manage accounting requirements. An inhouse developed Oracle based application was installed at each of the 195 centers to manage student’s enrollment, receipts and outstanding information. Both being standalone applications, couldn’t be linked for data transfer. Lack of common financial management system posed issues in consolidating data and reports, and share information across 20 divisions. Hence on time availability of financial data was a major limitation in the existing system. CL database consists of approximately five million entries. The existing system could neither cope with the growing volumes of data, nor hold the detailed information about its students and customers. Thus there were multiple storage locations which often resulted in ambiguity. Each school and center managed its individual financials which barred information sharing and resulted in multiple versions of same information. It hindered standardized reporting and slowed processing times. As a result, there was ineffective decision-making, lack of flexibility and inefficient use of resources. With increasing number of schools and training centers, CL identified the need of a standardized enterprise resource planning (ERP) solution that could be simultaneously implemented at all the locations. The Oracle based application used at CL was developed over years to define the unique features and functionalities. Thus its seamless integration with the new ERP was one of the prime requirements of the organization. High cost incurred to implement and maintain standalone applications at multiple locations; disparate budgeting, analysis, and reporting that didn’t integrate prompted CL to adopt a globally accepted ERP solution. “We wanted one common integrated solution to serve the needs of all our divisions. It also had to be quick to deploy in various geographical locations,” states Abhishek Sapra, Assistant Vice President (Finance), Career Launcher. Solution “We chose Microsoft Dynamics NAV because of its versatility, scalability and flexibility,” says Abhishek Sapra, Assistant Vice President (Finance), Career Launcher. “We can tailor it to develop new features to meet the requirements of our educational institution and help streamline our accounting procedures.” CL used the expertise of Microsoft® Certified Partner Tectura for the implementation. After the successful deployment of NAV 4.0, NAV 5.0 was released and Tectura assisted CL in “It used to take us 15 days to consolidate financial information; we can now do it in 2 hours. Without the support of NAV, it would have been impossible to close the accounts in desired time frame.” Abhishek Sapra, Assistant Vice President (Finance), Career Launcher India Ltd. smooth migration to NAV 5.0. Implementation started in June, 2007 and the solution went live in October, 2007. CL purchased 15 user licenses. It was deployed in Delhi head office. Tectura implemented Finance, Purchase and Payables, Sales and Receivables modules. With all the essential features present in the solution, Tectura minimally customized the solution to include the integration with the Oracle-based application that manages student’s enrollment, receipts and outstanding information. The application is used at more than 195 centers of CL. 2.5 lakh (2,50,000) students’ data and transactions were migrated to Dynamics NAV. During this migration, it was business as usual for CL as the environment wasn’t affected. The solution is also tailored to enable online banking. It facilitates CL to use the Commodity Broking Services (CBS) account and electronically transfer funds through National Electronic Funds Transfer (NEFT) and Real Time Gross Settlement Systems (RTGS). Once transactions are completed, system generated emails are sent to vendors to update the status via this new system. Hence lots of time, administrative cost and paper work is spared. Transparent operating cost, automatic billing and reporting features have reduced the number of administrative tasks performed by staff. “We now operate with 30 percent fewer employees in finance, reducing the administrative cost by INR 10,00,000 (U.S.$ 20,000),” comments Abhishek Sapra, Assistant Vice President (Finance), CL. “Manual planning and reporting using spreadsheets is a thing of past.” The solution not only reduces the administrative cost but also supports and improves e-business requirements. Online banking transactions have made life easier for the accounts team. Quick online paperless transactions save 100 hours every month. Increases Operation Efficiency by 70 Percent Abhishek states, “With centralized information such Enrollment Details, Outstanding Balance, Fixed Assets available, processes are accelerated. This has enhanced our operational procedures and increased efficiency by 70 percent.” The new ERP solution enables users to share information and work collaboratively. In addition, managers now enjoy enhanced business insight, with quick access to up-todate management information. Allows Seamless Integration It is also seamlessly integrated with the organization’s Oracle based application that is accessed over web at multiple locations. Data flows freely between the two. “We had put lots of efforts into developing an application to meet our specific requirements and we want to continue using it,” says Abhishek. “Since NAV is smoothly integrated to it, we need not spend time, energy and money in re-developing and customizing the application to define our needs.” Reduces Administrative Costs by INR 10,00,000 Microsoft Dynamics NAV supports the entire business at all the locations with a single, integrated solution. It reduces barriers between admin and finance departments. Consolidates, Analyzes Data for Decision Making “Earlier each centre or school managed its own set of accounts which made it impossible to compare expenditures and derive profitability,” says Abhishek. “It used to Benefits take us 15 days to consolidate financial information from all the locations; we can now do it in 2 hours. Without Dynamics NAV, it would have been impossible to close the accounts in desired time frame.” Now file balance, individual accounts, consolidated data, budgets etc. are all updated and timely available in head office for review. “Enhanced efficiency with reduced expenditures allows us to focus our time, energy, efforts and money on providing the best options in education. We need not worry about administration and financials,” concludes Abhishek. “In addition, it presents us with the option to scale up with future growth, thus providing a better performing and reliable solution for the business applications.” For More Information Microsoft Dynamics About Tectura For more information about Microsoft products and services, call the Microsoft Sales Information Center at (800) 4269400. In Canada, call the Microsoft Canada Information Centre at (877) 5682495. Customers who are deaf or hard-ofhearing can reach Microsoft text telephone (TTY/TDD) services at (800) 892-5234 in the United States or (905) 568-9641 in Canada. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to: www.microsoft.com Microsoft Dynamics is a line of integrated, adaptable business management solutions that enables you and your people to make business decisions with greater confidence. Microsoft Dynamics works like familiar Microsoft software such as Microsoft Office, which means less of a learning curve for your people, so they can get up and running quickly and focus on what’s most important. And because it is from Microsoft, it easily works with the systems that your company already has implemented. By automating and streamlining financial, customer relationship, and supply chain processes, Microsoft Dynamics brings together people, processes, and technologies, increasing the productivity and effectiveness of your business, and helping you drive business success. Tectura is a worldwide provider of business consulting services, delivering exceptional service and sustainable value through consulting, software and IT implementation. The diverse clientele includes mid-sized companies and divisions of larger enterprises in the aerospace, life sciences, manufacturing and distribution, retail and service industries. With a team of more than 1,800 members in more than 20 countries, Tectura applies its industry knowledge and best practices philosophy to provide Microsoft Dynamics® ERP, CRM and technology solutions throughout the Americas, EMEA, and Asia Pacific. It is a Microsoft Gold Certified Partner, and maximizes its vast technology resources and deep Microsoft expertise to deliver increased efficiency, project acceleration and a competitive edge For more information about Career Launcher products and services, call (91)(11) (4777 2100 ) or visit the Web site at: www.careerlauncher.com For more information about Tectura products and services, call (91) (0120) (3051900) or visit the Web site at: www.tectura.com For more information about Microsoft Dynamics, go to: www.microsoft.com/dynamics Software and Services Hardware Microsoft Dynamics − Microsoft Dynamics NAV 5.0 SP1 Windows Server 2003 Standard Edition SP2 This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Document published June 2010 IBM X series 3400 Server Intel Xeon CPU 5120 @1.96 GHz 4 GB Ram Hot Swap 140 GB