CURRICULUM-VITAE
H. No. 167
Rishi Tola
Faizabad 224001
Uttar Pradesh
Mobile–09838988552
E-Mail: mohit2763@yahoo.com
ANKUR GUPTA
CAREER OBJECTIVE
Challenging opportunity in a professional organisation where I enhance my
skills and strength in conjunction with the company's goals and objectives.
EDUCATIONAL QUALIFICATION




Secondary from CBSE Board
Higher Secondary with Commerce from CBSE Board
B.Com. from Awadh University
M.Com. from Awadh University
COMPUTER SKILLS




Diploma in Computer Application from GENESIS Computer Center
Packages:
Ms. Word, Excel, Power Point, Access, Internet
Proficiency in Windows 2000/XP/2007/08
Proficient with Internet and Email – Outlook Express
Diploma in Internet & Surfing from NIIT.
WORKING EXPERIENCE
(TOTAL 8+ YEARS)
May’14 till date
Nova Specialty Hospitals (Now Apollo Group of Hospitals– AHLL)
Current Position – Head Front Office and Customer Relations.
Job Profile – Involved in all day to day operations pertaining to front office with
coordination of higher management to streamline the process. Redefining and
implementing protocols for patient services. Meeting all department heads to
improve customer satisfaction and complaint resolution within the defined time
limits. Formulating all set protocols and revamping them to Patient centric
module. Formulating protocols of Customer Relationship. Capturing data of all
admission and discharges day by day and consolidating into a format for data
analysis.
Page 1 of 2
January 2007 till Apr’14
Max Healthcare Institute Limited
Company Profile :
Max Healthcare, a subsidiary of Max India Limited is India's first provider of
comprehensive, standardized, seamless, and integrated world-class
healthcare services.
Web – www.maxhealthcare.in
Position Held – Asst. Manager
Dept. –Customer Services & Relationship Management
Job Profile – Monitors Productivity of agents and generates performance
reports, Updating the appointment software, Revisiting the set process and
protocols of the call centre, Investigating all MIS Reports generated in the
process, Leading all processes of call centre including Audits. Renewed training
module of call centre with the guidance of VP Talent & Development. Meeting
doctor’s to close communication gaps & meeting front office heads & General
Managers for smoother operations.
KEY ACHIVEMENTS





Certificate of Appreciation from Director Human Resource.
Certificate of Significant contribution from Regional Director South Zone.
Appreciation Certificate by G.M. Operations Max Saket.
Renewed the process of performance evaluation of department.
Revamped the process of training & development.
STRENGTHS:
 Ambitious
 Team Player
 Positive Attitude
PERSONAL DETAILS







Date of Birth
Father's Name
Gender
Language known
Current Location
Contact Nos.
Interest
Date:
:
:
:
:
:
:
:
21 September 1980
Mr. Raj Kumar Gupta
Male
English & Hindi (proficient)
Kanpur.
Mobile 9838988552
Watching Television, Reading, Cricket.
Place:
Page 2 of 2