DEPARTMENT OF MANAGEMENT SERVICES For Reference Only CLASS CODE: 1701 PAY GRADE: 017 CLASS TITLE: REVENUE SPECIALIST III ALLOCATION FACTOR(S) This is work researching official and financial records, and preparing and filing legal documents and notices necessary to effect the collection of taxes due the department upon failure of normal collection procedures; or work coordinating and performing actions to ensure financial and medical support on behalf of children. EXAMPLES OF WORK PERFORMED: (Note: The examples of work as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. Examples of work performed are not to be used for allocation purposes.) Directs Revenue Specialists in the techniques used to manage the child support workload in an efficient manner. Provides ongoing interpretation and technical assistance on policies and procedures governing provision of child support enforcement services. Assists supervisor in resolution of complaints regarding child support enforcement services and determines corrective action or next appropriate action as necessary. Reviews child support enforcement cases for compliance with federal and state audit requirements and prepares monitoring reports as assigned. Plans, processes and controls actions relative to revocation cases. Works with the department's legal staff as required to effect resolution of cases. Receives, processes, coordinates, and maintains controls on federal bankruptcy notices and proceedings for all taxes administered by the department until the case is closed. Establishes and maintains records of bankruptcy claims filed and cases where no claim is filed and maintains accounting data necessary. Plans, processes, controls, and coordinates actions necessary in the filing and enforcement of liens, levies, warrants, and satisfactions for all taxes administered by the department. Makes informed judgments concerning the "write-off" or closing of any liens, levies, warrants, or satisfactions. Develops and recommends procedures and policies relative to the appropriate area of work. 1701-REVENUE SPECIALIST III-CS Provides direction and training to Revenue Specialists in the field in order to assist them in bankruptcy cases, in methods of discovery of real and personal property, and in the use of property values and abstract procedures to determine condition of title. Establishes contact with and provides information as requested to clerks of the court, attorneys, sheriffs and taxpayers or their representatives. Prepares special information reports or statistical reports for bankruptcy claims or filing of liens, levies, warrants, and satisfactions. Makes recommendations to improve the quality of policies, procedures and processes. Evaluates core processes and develops recommendations to improve the efficiency and effectiveness of those processes. Makes recommendations to improve the quality of policies, procedures and processes. Performs related work as required. KNOWLEDGE, SKILLS AND ABILITIES: (Note: The knowledge, skills and abilities (KSA's) identified in this class specification represent those needed to perform the duties of this class. Additional knowledge, skills and abilities may be applicable for individual positions in the employing agency.) Knowledge of accounting or record-keeping procedures. Knowledge of tax registration and collection functions. Knowledge of tax document review and processing. Knowledge of the principles and techniques of effective communication. Knowledge of existing laws and revisions to Florida and federal statutes as they relate to bankruptcy, liens, levies, warrants or satisfactions. Knowledge of basic mathematics. Ability to process, coordinate and maintain control of revocation and bankruptcy notices and proceedings. Ability to recommend policies and procedures. Ability to prepare special information or statistical reports. Ability to establish and maintain records of bankruptcy claims. Ability to research, review and analyze data. Ability to plan, organize and coordinate work assignments. Ability to communicate effectively. Ability to establish and maintain effective working relationships with others. MINIMUM QUALIFICATIONS A high school diploma or its equivalent and four years of experience in clerical accounting, financial collections, retail credit, business operations, insurance claims adjustments, debit insurance, processing tax transactions, reviewing and evaluating documents for compliance purposes, or experience in a collections administration program. College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for each year, up to a maximum of three years, of the required work experience. EFFECTIVE: 9/19/1996 HISTORY: 04/11/1995