Parkfield Medical Centre
10 Parkfield Drive, Birmingham,
West Midlands,
B36 9EJ
www.parkfieldmedical.co.uk
OPENING TIMES
Mon:
Tue:
Wed:
Thu:
Fri:
Sat:
Sun:
8:15 – 2:00
8:15 – 2:00
8:15 – 2:00
8:30 – 12:30
8:15 – 2:00
Closed
Closed
3:45 – 6:00
3:45 – 6:00 6:30 – 7:30
3:45 – 6:00
Closed
3:45 – 6:00
TELEPHONE NUMBERS
PRACTICE STAFF
Practice Manager
Yasmin Kapadia-Jones
Practice Nurse
Joanne Haines, RGN, DipHE
Health Care
Assistant
Karen Byrne
Secretarial Staff
Lisa O’Brien
Ena Rickards
Reception Staff
Stella Ashford
Louise McCarthy
ATTACHED COMMUNITY STAFF
Appointments & Prescriptions
0121 749 5757
Health Visitor
Nikki Davies
RGN, DN, HV
Home Visits
0121 749 5757
District Nurse
Rachel Hill, Kim Drummond
RGN, DN
Enquiries and Results
0121 749 5757
Between 11:00 – 12:00
Parkfield Medical Centre
PRACTICE
LEAFLET
Information for
Patients
The Freedom of Information Act gives you the right to
request information held by a public sector organisation.
Unless there’s a good reason, the organisation must provide
the information within 20 working days.
Please contact Mrs Yasmin Kapadia-Jones (Practice Manager)
There may be a charge for this information.
PARTNERS
Dr V.P. Budh-Raja
BSc, M.B.B.S., L.R.C.P.M.R.C.S.
(Male) Qualified 1964, Registered with GMC 1966
Midwife
Pearl Sheward
RGM, RM, NDN
Dr S Budh-Raja
M.B.B.S. D.A, M.F.F.P
Business & Enquiries
0121 749 5757
(Female) Qualified 1967. Registered with GMC 1968
Fax
0121 749 5700
Dr Anil Budh-Raja
BSc, M.B.B.S., M.R.C.GP., Dip Dermatology
(Male) Qualified 2000. Registered with GMC 2002
APPOINTMENTS
IN-HOUSE SPECIALIST CLINICS
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An appointment system is in operation in our surgery. If you
wish to see a doctor or other members of the staff for
treatment or advice, please telephone or call to make an
appointment. It is very helpful if you give the receptionist
some information about your needs so that she can allocate
an appropriate amount of time for your appointment. If you
need to see the doctor urgently, please explain this when
you call or telephone the surgery.
We keep a number of appointments free at each
consultation time for sudden illness; urgent cases will be
seen the same day
TELEPHONE ADVICE
URGENT APPOINTMENTS
with within 48 hours. This will need to be done in-person
We keep a number of appointments free at each
consultation time for sudden illness; urgent cases will be
seen the same day
(Urgent appointments are not for Repeat Prescriptions,
fitness for work certificates or for signing forms).
HOME VISITS
Home visits should only be requested for those who are
unable to come to the Surgery because of serious illness and
infirmity. They should be requested before 10:00am if at all
possible.
Whenever possible we prefer to see you at the Surgery; if
you do not feel well enough to sit in the waiting room we
can make alternative arrangements. .
CLINICS
The following clinics are run either by a doctor or nurse
 Antenatal
 Asthma
 Child Health
 Chronic Disease Management
 Diabetic
 Family Planning
 Immunisations & Vaccination
 Minor Surgery
 Over 75 health Checks
 Stop Smoking Clinic
 Travel Vaccinations
 Well Women
Cardiology (Weekly)
Ophthalmology (Fortnightly)
Orthopedic (Monthly)
Gynecology (Monthly)
ZERO TOLERANCE
The practice has a Zero Tolerance Policy. All members of
staff are entitled to be spoken to and to be treated in a
courteous manner. Violent or abusive patients will be
requested to leave the premises and register with another
practice. Criminal acts will be reported to the police.
All Doctors are available after 12noon to give telephone
advice after their morning surgery. Patients are advised to
telephone before 10:00am to arrange this.
RIGHTS & RESPONSIBILITIES OF PATIENTS
PRESCRIPTIONS
ROUTINE— requests for repeat prescriptions will be dealt
The patient has a right to request to speak to a member of
staff in private.
CHAPERONES
All patients are entitled to have a chaperone present for any
consultation. Please request this at the time of booking or
speak to your GP
OUT OF HOURS
If you have an urgent problem when the surgery is closed.
Please ring 0121 766 2100 your call will be answered by the
BADGER SERVICES, who cover out of hours. Please note
that when contacting them, your telephone conversation
will be recorded.
The patient has a right to an appointment with a member of
the practice health care team.
The patient has a responsibility to keep any appointment
made with any member of the practice team.
The patient has a duty to cancel any appointment made that
they are unable to keep at the earliest opportunity – thereby
allowing the appointment to be offered to someone else.
SUGGESTIONS, COMPLEMENTS, COMPLAINTS
We constantly strive to give you the best possible care. If you
have any suggestions, you can leave them at reception, put
them in to suggestion box in reception or contact Mrs
Yasmin Kapadia-Jones our Practice Manager. We have a
complaints procedure please ask for a leaflet at reception.
Other numbers you can use in an emergency
NHS 111
Walk-in-centre – 0121 709 7711
Lode Lane, Solihull, West Midlands B91 2AE
DISABLED ACCESS
Access for wheelchairs
Disabled facilities available.
DATA PROTECTION
All information held about patients is completely
confidential. The Practice is registered under the Data
Protection Act 1984. This Act protects data held on the
computer system.
HOW TO REGISTER AS A PATIENT
If you are new to the area and requiring to register with one
of our GP’s please ask at our Reception. If you have your
Medical Card then please bring this along with you.
Following your registration you will be required to have a
new patient check to enable your registration to be fully
complete. An appointment will be offered with our Health
Care Support Worker during your registration.