Meeting
Date
Patient Participation Group
20 December, 2013
Attendees:
David, Andrew, Lee, Andre, Jane, Barry, Tracy, Daiva
Item
Minutes
Daiva Bifulco
Details
1. Welcome
Jane thanked everyone for coming and welcomed all
the attendees.
2. Apologies
Anthony Evans.
3. Minutes of Last
meeting
4. Changes to
healthcare
services
The minutes from the last meeting were read and
accepted.
Jane introduced changes of staff in Inclusion
Healthcare and asked the members their opinion about
it.
Action by
Jane
PPG members
Jane
Senior Nurse post. As at present Wayne H., previous
Senior Nurse is working in CJIT- Drug Intervention
Programme, Tracy, Specialist Nurse will take over this
post.
Dr Emily D. is a Lead for General Practitioners; she
works together with Tracy - Senior Nurse and Deborah
- Senior Administrator.
There are some changes in Patient Participation
Group (PPG) meetings. Minutes taking: Reena takes
over from Daiva.
Tracy takes over from Jane leading for PPG meetings,
but Jane kindly promised occasionally to attend the
meetings. First the members were not sure in regards
to the changes in leading of the PPG meetings,
however Jane explained that Tracy and Barry will
make suggestions and decisions and will confer with
Jane when needed. After discussion the PPG
members accepted these changes.
5. Access to
healthcare appointments,
waiting times
Access of healthcare. David expressed his concerns
regarding the access of healthcare services during the
period when the Dawn Centre was closed. As the
patients were not properly informed, some people
attended the centre. Jane explained that Inclusion
Healthcare has no access to the notice board in YASC
and also some people cannot read. Tracy noted that
there was a sign but was not properly visible.
Jane and Tracy
Jane apologised that clinic at the Dawn Centre will be
closed during the Festive Period for two weeks;
however a full service will be operating over this period
at Charles Berry House (CBH), except Public Holidays.
PPG discussed regarding the Local Authority Leaflet of
Services available during Festive Season, as this year
it was published very late.
Barry enquired what would be the best way to pass the
message. Jane and Andrew assured that the best
options are by word and advanced note sign and
Andre suggested the leaflets.
Waiting times. The PPG members discussed
regarding waiting times. Jane gave the reasons why
appointments are longer e.g.:
1. The patient released from prison, no medical history
and usually it takes a long time to hold on with prison,
2. Emergency situation,
3. A longer review for General Practitioner or during
the New Patient Check (NPC) Nurse reveals that the
patient is in crisis.
Andrew noted that it would be helpful that
Administration Staff would explain to the patient the
reasons why his/her appointment is late and
approximate time, how long the patient will need to
wait.
Jane agreed that it is very important to inform the
patients how long they need to wait. If the appointment
is running late more than 15 minutes the patient needs
to be informed verbally by Administration Staff or
notice appears on the board. Tracy kindly agreed to
discuss this matter with Deborah.
Andre shared his experience when the patient was
irritable and was complaining and knocking at the
door. Andrew also noticed while he was waiting to
collect the prescriptions, that there were many people
waiting to collect their prescriptions and the patient
came for his appointment and he needed to wait.
Tracy agreed to sort out this matter with Deborah, to
Tracy
see if there is possibility to set the time for collection of
the prescriptions e.g. after 2.30 pm when the
Reception is not so busy. Tracy concerned that it might
cause some difficulties for some patients.
6. Waiting Room
designconfidentiality
The members discussed regarding plans of the waiting
area and Jane showed new screens for the area. The
members discussed and expressed their concerns that
screens were too high, also not suitable for the
purpose. Andrew was worried that area is small and
with present screens it could cause some issues with
the patients’ personal space. The members asked to
see the plans of the waiting area.
Tracy
Jane
Jane agreed to discuss this matter with Practice
Manager Beverley.
7. Any other
business
Memorial Site online. Andrew concerned that
Remembering Site Online could be difficult to
introduce to the people, as some of them do not use
the Internet, are computer illiterate or for the elderly.
Instead of the electronic, virtual resource Andrew
suggested physical touch, e.g. a book or something
similar. The group discussed a possibility to use the
department of library to display photos or write a piece
of poetry. Andrew agreed to ask people’s opinion as to
what is the best way to remember the diseased. To the
suggestion of use of the Memorial Tree, Lee was
unsure about it, as he thought it would be vandalised
very soon. The group agreed to discuss the ideas in
the next meeting.
Next of Kin. David asked is there any news about
Next of kin issue. Jane apologised that she did not
have a possibility to contact the Council and agreed to
give the updates in the next meeting.
Post Office Box. Jane agreed to ask Beverley to give
the updates regarding PO box for people with no fixed
abode.
Invitation to the meeting. The PPG members
express wish to invite Dr Anna and Beverley to next
meeting. Daiva agreed to invite them on behalf of the
PPG.
Jane
Jane
Daiva
The Dawn Centre Shared Agency Room. Jane
mentioned that Harry the Manager of the Dawn Centre
informed that PPG can use Shared Agency Room for
the planned dates.
8. Date, Time, Venue Friday, 7th of February, 2014 12.00 - 14.00 pm,
for next meeting
Conference Room, Charles Berry House.
Daiva will send minutes and agenda.
Daiva