Practice Information
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PRACTICE INFORMATION PACK NAME OF PRACTICE March 2013 CONTENTS Practice Information Partners Practice Manager Telephone Numbers Internal Extension Numbers External Numbers / e-Mails / Websites Visit Telephone Numbers Practical Surgery Information Practice Nursing Staff Skills Telephone Numbers Nurse Clinics Investigations Hospital Referrals Emergency Routine Suspected Cancer – 2WW Referrals practice protocol Direct Access Clinics Other Referrals Computer Instructions Suggested Paperwork + Stationery Items Suggested Equipment Maps A – Z of Useful Information, Protocols + Referral Forms EQUIP are grateful to Dr Sally Jones for her contribution to the development of this document. Practice Information Practice Name Address Tel: Fax: E-mail: Web Site: GP Practice Code: Partners GP Number Dr First Name Surname Dr Dr Dr Dr Practice Manager Title First Name Surname Practice Information Pack Page 1 Telephone Numbers Internal Extension Numbers Reception Reception 2 (if applicable) Dispensary Dr First Name Surname Dr Dr Dr Dr Practice Manager Secretary Nurse First Name Surname Nurse Nurse Treatment Room 1 Treatment Room 2 Assistant Practice Manager Administration Desk Outside Line Practice Information Pack Page 2 External Numbers / e-Mails / Websites Ambulance Service CCG Chemists Community Alcohol & Drugs Service Community Mental Health Team Coroner Hospital (1) Hospital (2) District Nurses -Office - Urgent Funeral Directors Funeral Services Health Centre Health Visitors Main Referring Hospital – Switchboard - Chemical Pathology - Haematology - MAU - Microbiology Nursing Home (1) Nursing Home (2) Practice Information Pack Page 3 Out Of Hours Service Private Hospitals Radiology - Appointments - Enquiries Residential Home Sexual Health Clinic Social Services ToP Services Practice Information Pack Page 4 Visit Telephone Numbers Surgery - Line 1 - Line 2 - Fax Hospital Admissions - Switchboard - Medical - Surgical - Paediatrics - Psychiatric Ambulance Coroner Community Mental Health Team District Nurse Health Visitor Hospice Local Chemists Out of Hours Contact for Practice Out of Hours Service Social Services Practice Information Pack Page 5 Practical Surgery Information Appointments Calling Patients In Chaperones Chemist Deaths Defibrillator - location Dressings Foetal Doppler - location Letters – see referrals Meetings Messages – messaging system for practice Practice Information Pack Page 6 Minor Operations New Diabetic Patients – practice protocol On-call Panic Alarm Parking Patient Information Leaflets Phlebotomy Post Prescriptions Acute Repeat Private Medical Reports/Medicals Practice Information Pack Page 7 Referrals – Dictaphone Results Rota Specimens Stationery Tea/Coffee Telephone Calls Toilet Visits Practice Information Pack Page 8 Practice Nursing Staff Skills Practice Nurse Health Care Assistant Treatment Room Nurse Telephone Numbers Nurses Room 1 Nurses Room 2 Treatment Room Nurse Clinics Nurse Clinics Yes No Phlebotomy Cervical Smear Asthma Diabetic Travel Hypertension Contraceptive review HRT review ECG 24 hour BP Weight Loss Ischaemic Heart Disease Practice Information Pack Page 9 Investigations Albumin: Creatinine Ratio Blood Pressure Monitoring at Home Blood Pressure Monitoring 24 Hour Blood Tests General INR Paediatric Bone Density Scan Cervical Smear Chlamydia Testing Colonoscopy Practice Information Pack Page 10 ECG Routine URGENT Echocardiogram EEG Exercise Stress Test/ECG Faecal Occult Blood Gastroscopy Hearing Test INR Commencing warfarin Stabilised on warfarin IVU/IVP Male Fertility Test (MFT) Practice Information Pack Page 11 Mammogram Routine URGENT MRI Scan MSU Adult Paediatric Nail clippings Nerve Conduction Studies Nuchal-Fold Scan Paternity testing Pregnancy Test Routine URGENT Spirometry Stool specimens Practice Information Pack Page 12 Swabs Aerobes Anaerobes Chlamydia Ultrasound Scans General Obstetric Urinalysis Urinary Catecholamines 24 Hour X-rays Routine URGENT Private Practice Information Pack Page 13 Hospital Referrals Emergency Emergencies are referred to:- Tel: Fax: Arrange an ambulance by telephoning Write a referral letter and give it to the patient to take with them. Medical Surgical Neurosurgical Ophthalmological Paediatric Psychiatric Obstetric Gynaecological Routine NHS Private Suspected Cancer – 2WW Referrals practice protocol Practice Information Pack Page 14 Direct Access Clinics Direct access clinics that have strict referral criteria and/or referral forms. Examples of forms can be found in the alphabetical index at the back of this folder or on desktop in consulting rooms. Anxiety Management Course Chest Pain Early Pregnancy Assessment Clinic Hip & Knee Joint Replacement Clinic Inguinal Hernia Repair Laparoscopic Sterilisation Leg Ulcer Clinic Minor Surgery Spinal Assessment Clinic Termination Clinic T.I.A Clinic Vasectomy Other Referrals Acupuncture Allergy Testing Audiology Community Alcohol and Drugs Team Community Mental Health Team Child Protection Chiropody - Practice Information Pack Page 15 Coils/I.U.Ds Continence Advisor Counselling Dietician District Nurses Drug and Alcohol Problems Family Planning Health Visitor Midwife Minor Operations Occupational Therapy Orthotic Dept Physiotherapy Psychosexual Counselling Sexual Health Clinic Social Services Wheelchairs - Practice Information Pack Page 16 Computer Instructions Please insert instructions for your practice computer system Practice Information Pack Page 17 Suggested Paperwork + Stationery Items Blank A4 paper for computer Blank scripts for computer Calendar Dictating Machine and tape Fit Notes Headed notepaper and envelopes Locum Folder New continuation cards – male and female Pathology Request Forms Pencil Pens – black, red and highlighter Post-It Notes Practice Stamp Prescription Pad including a blue FP10 MDAs Private Sick Notes Practice formulary Radiology Request Forms Referral forms Suggested Equipment BNF/MIMS Cervical smear equipment Fluorescein drops Gestation calculator Gloves Height measure Lubricating Jelly Needles + syringes Ophthalmoscope + Otoscope Pathology bottles – urine, faeces, sputum Peak Flow Meter + disposable mouth pieces Phlebotomy equipment Scales Scissors Snellen chart Sphygmomanometer + normal and large cuffs Swabs – aerobe/anaerobe/Chlamydia Thermometer Tissues Tongue depressors Tuning fork Urinalysis sticks Practice Information Pack Page 18 Maps Please insert any maps which would be useful for GPs working in your surgery Practice Information Pack Page 19 A – Z of Useful Information, Protocols + Referral Forms Antibiotic Formulary Anxiety Management Course Referral Form Cardiac Failure Echocardiogram Form Cardiac Failure Protocol Chest Pain Clinic Referral Form Child Safeguarding Procedures Cholesterol Testing Guidelines Dementia Protocol Diabetes Protocol/Guidelines Drug Monitoring Guidelines Dyspepsia Guidelines Early Pregnancy Assessment Unit Referral Form and Patient Information Sheet Hip and Knee Clinic Referral Criteria Sheet Hypertension Guidelines Immunisation Guidelines for Children with Unknown Vaccination Status Infertility Referral Criteria and Referral Form Inguinal Hernia (Day Case Direct) Repair Referral Form Leg Ulcer Clinic Referral Form Methotrexate Safe Prescribing Advice Notifiable Diseases Obstetric Criteria for Referral to Consultant Clinic Penicillamine Safe Prescribing Advice Physiotherapy Referral Form Podiatry Referral Form Sterilization (Day Case Direct) Referral Form and Criteria Sulphasalazine Safe Prescribing Advice T.I.A. Guidelines Termination Referral Pathway Trauma Psychotherapy Referral Criteria Warfarin Clinic Surgery Internal Referral Form Warfarin Guidelines for Minor Oral Surgery Warfarin Patient Information Leaflet for Dental Extraction Wheelchair Request Form Practice Information Pack Page 20
