Standard Reporting Template
Devon, Cornwall and Isles of Scilly Area Team
2014/15 Patient Participation Enhanced Service – Reporting Template
Practice Name: CHAGFORD HEALTH CENTRE (Drs Wood and Claridge)
Practice Code: L83082
Signed on behalf of practice: J A Fowler
Date: 19/2/2015
Signed on behalf of PPG:
Date: 04/03/2015
1.
Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)
Does the Practice have a PPG? YES
Method of engagement with PPG: Face to face, Email, Other (please specify) Face to face meetings, emails
Number of members of PPG: 8
Detail the gender mix of practice population and PPG:
%
Practice
PRG
Male
48.15%
0.14%
Female
51.84%
0.38%
Detail of age mix of practice population and PPG:
%
Practice
PRG
<16
17-24
25-34
35-44
45-54
55-64
65-74
> 75
14.74
0
5.65
0
8.05
0
10.54
0.033
16.53
0.033
16.33
0.066
16.54
0.099
11.68
0.033
Detail the ethnic background of your practice population and PRG:
British
Practice
PRG
Irish
White
Gypsy or Irish
traveller
99.33%
100%
Indian
Other
white
White &black
Caribbean
Mixed/ multiple ethnic groups
White &black
White
African
&Asian
0.53%
Pakistani
Asian/Asian British
Bangladeshi
Other
mixed
0.13%
Chinese
Other
Asian
Black/African/Caribbean/Black British
African
Caribbean
Other
Black
Arab
Other
Any
other
Practice
PRG
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic
background and other members of the practice population:
As you can see from above percentages the majority of our patients are White British and so it would have been extremely unlikely that we would have had any members join from the other or mixed ethnic groups . We have
had difficulties in recruiting into the PRG in the younger age brackets even though we have advertised well in local magazines every month, at fundraising events , we have printed leaflets giving information about the PRG and
contact details and information on how to join but have been unsuccessful in recruiting the younger generation and males. We do have two members in the younger age group who are attempting to recruit additional
members in that age group as they have connections with the local school.
Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? NO
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were
successful:
2.
Review of patient feedback
Outline the sources of feedback that were reviewed during the year:
GPAQ and General comments from comments box
How frequently were these reviewed with the PRG? Once (as insufficient questionnaires and comments)
3.
Action plan priority areas and implementation
Priority area 1
Description of priority area: Waiting Room Blood Pressure Monitor for patients to self-report on
And Digital Wireless Dermascope
What actions were taken to address the priority?
We discussed and decided to hold one big fundraising event which took place in September 2014 in form of a Garden Tea Party.
This was very successful and raised funds of £645.00 with an additional donation of £100.00
As the cost of the BP machine that we wished to purchase was £1495.00 and the digital wireless dermascope was just over £300.00 we decided to fund raise
by holding a Christmas Bazaar and this raised £269.50 – We already had some funds available of £1023.00 to put towards the BP Machine and the Digital
Wireless Dermascope. As this was not quite enough to purchase both machines we approach the League of Friends of Moretonhampstead Hospital and they
kindly donated the rest so were able to purchase the BP waiting room Monitor and the Digital Wireless Dermascope.
Both in place and BP machine is used by patients for self-reporting and the Digital Wireless Dermascope is used by our GP’s for skin lesions.
Result of actions and impact on patients and carers (including how publicised):
Able to purchase both machines and the BP is well used in practice for patients and carers. The Wireless Digital Dermascope by our GP’s for skin lesions.
We advertised that they had now been purchased and available for use (BP machine for self-reporting) (DWD for GPs use within consultations) in Whiddon
Down Parishes Magazine, Chagford Bulletin and poster in waiting room.
Priority area 2
Description of priority area:
Moretonhampstead Hub – Services provided for the local community
What actions were taken to address the priority?
Our members of the PPG and Moretonhampstead PPG have been very involved in a steering group and have attended regular meetings with the CCG held in
MHH to discuss potential services to go in the hub that will benefit the local community. This is ongoing and hope to see local services to benefit the local
community in the hub soon.
Already in place are wellbeing drop in sessions that are being held in MHH. The next one being held in March for falls prevention and safety at home.
Result of actions and impact on patients and carers (including how publicised):
Because of the steering group meetings with the CCG and members of the local PPG’s we will hopefully have a working hub to promote health and well-being
to all members of the public locally which will benefit a large geographical area.
This has been publicised by posters, leaflets, PPG groups and members of the public and local groups, Local magazines and publications.
Priority area 3
Description of priority area:
To have a voice for the surgery and PPG in the form of a published article
What actions were taken to address the priority?
We decided to place an article in the local Bulletin once a month and in the Parish Magazine once a quarter to inform patients what services were available for
them to use in their surgery and also local news regarding the PPG.
Result of actions and impact on patients and carers (including how publicised):
This has proved very successful for a voice for us and the PPG so patients and carers who don’t have access to computers know what is going on with their
surgery without having to come into the surgery to see posters, leaflets etc.
This was a publication action.
Progress on previous years
If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):
Late Evening surgeries have continued and are regularly used by workers and especially workers who use public transport as last bus into Chagford Square arrives at 6:20
enabling patients to attend our clinics at 0630, 0640 and 0650.
Seeing doctor of choice has improved due to an increase in telephone consultations being available 5 days a week.
Waiting time has improved due to 10, 15 or 20 minute appointments available – routine 10 and 15 minute, 20 minute on request.
Seeing a GP within 48 hours has improved as have on day appointments available each day plus GP triage appointments and telephone consultations increased in volume.
4.
PPG Sign Off
Report signed off by PPG: YES
Date of sign off: 04/03/2015
How has the practice engaged with the PPG:
How has the practice made efforts to engage with seldom heard groups in the practice population?
Has the practice received patient and carer feedback from a variety of sources?
Was the PPG involved in the agreement of priority areas and the resulting action plan?
How has the service offered to patients and carers improved as a result of the implementation of the action plan?
Do you have any other comments about the PPG or practice in relation to this area of work?
1. We have two members of the PPG that have school age children and have engaged with young mums etc at school
groups and local youth clubs.
2. No
3. Yes
4. By installing pieces of healthcare equipment for better health and well-being of our patients.
5. No