HOTEL HEBRIDES GREEN TOURISM POLICY FOREWORD BY HOTEL PROPRIETORS – ANGUS & CHIRSTY Hotel Hebrides has recognised from initial creation in 2008, the vital correlation of reducing its carbon footprint in relation to saving time, energy and money. It is continually looking to pinpoint areas for improvement and then develop these in conjunction with reducing its carbon footprint. It is paramount that all activities within the hotel are analysed, addressed and actioned accordingly so that the business can move forward in its environmental practices. This policy provides us with the opportunity to put additional formal measures in place to reduce our impact upon the environment as well as having a more streamlined approach to carbon management. For us, sustainability is another word for survival. It is about sourcing and using local produce, supporting the community and having an eco-conscious outlook on how the business operates daily. Carbon management drives profitability, internally as well as externally. Sound environmental performance makes sound business sense and we welcome the opportunity to develop a plan which will heighten efficiency savings for our business. Not only does this Green Policy (GP) assist the business operationally but it also raises critical awareness between our stakeholders. The hotel is regarded as a forward thinking business having already gained a Green Tourism Silver award. Eco Friendly Hotel The GTBS is the national sustainable tourism certification scheme for the UK. Originally developed in partnership with Visit Scotland, it is now the only certification scheme validated by Visit Britain, through the International Centre for Responsible Tourism (ICRT). “GTBS provides excellent value for money to a wide range of tourism firms with first class environmental advice and auditing. Satisfaction rates of certified firms are very high and drop out rates low, both for the smallest of tourism firms and increasingly at corporate level.” Xavier Font, ICRT. Businesses opting to join Green Tourism are assessed by a qualified grading advisor against a rigorous set of criteria, covering a range of areas, like energy and water efficiency, waste management, biodiversity and more. Those businesses that meet the required standard, receive a Bronze, Silver, or Gold award based on their level of achievement. The current network of members is comprised of a wide range of business types, including accommodation providers, visitor attractions, corporate offices and others. SEEKING SUSTAINABLE HOTEL SUPPLIERS Hotel Hebrides has an eco-conscious ethos that has been developing since our inception. In our drive for improved sustainability, we regularly review our purchasing policy and hotel suppliers in order to improve our green practice. At Hotel Hebrides, we don’t only think about the sustainability of our food. We’ve integrated sustainability into our business plan, so that it filters down into all elements of our hotel. Book your room at the eco-conscious Hotel Hebrides today! When working with a supplier and buying produce for the first time, we ask: Is it local? Is it Scottish? Can it be recycled? Is it made from recycled products? These questions help us stay true to our business operation. As our sustainable practices develop so do our own reasons for working with certain Scottish businesses. This is because, if they aren’t local, it is far better that they are at least Scottish to minimise transport. We are keen to get to know our suppliers from the outset by understanding their environmental and ethical policy. On occasion, we need to source produce from outside of Scotland. But where possible, we look to the Highlands and Islands then further afield. GREEN TOURISM POLICY SUMMARY The purpose of this GP is to reduce our carbon emissions by 15% by 2016. Such reduction would result in cumulative savings in the region of £2000 per annum. The production of this policy shows the commitment of Hotel Hebrides to reduce emissions over the short to medium term and will require enthusiasm, commitment and investment if we are to achieve our target. In order to achieve this target reduction, Hotel Hebrides will undertake the following commitments: We will invest time and money in practical measures which will reduce our carbon footprint through audits, monitoring, evaluation, award entries and ongoing education. Every member of staff will be involved in our GP because their contribution is vital to its success. Induction training on our environmental ethos and policies, waste management as well as ongoing general education of environmental best practice is paramount to the GP working effectively. All environmental aspects are incorporated in to staff job descriptions. Where possible on site we support our guests with subtle advice and information on reducing their environmental impact in their room folder designated to energy savings, as well as communicate our sustainable practices whether: food related; about the products we use; or the outdoor heat source pumps in operation that provide central heating and hot water to the whole hotel. Gather information from our supply chain to find out their own carbon reduction efforts. Environmental policies are sought from all suppliers to be displayed and then communicated to the hotel team. This allows us to monitor supplier performance so we can continue as much sustainable trading as possible. The hotel is also in the process of developing the website pages on suppliers to communicate information to anyone visiting the website. REDUCING OUR ENVIRONMENTAL FOOTPRINT E-cloths and microfibers are used to reduce the use of chemicals All cleaning products are completely degradable according to the OECD 301F test and are free from chlorine and other halogens and mineral acids Delphis-ECO washroom cleaner are used to clean the urinals and public/bedroom toilets, which is a biologically based, odour preventative and hard surface cleaner. It is a concentrated solution containing natural occurring microorganisms, biodegradable surfactants, preservative, dye and fragrance. Nouvelle toilet paper – 100% recycled 100% recycled printer paper used in the office and at reception More locally sourced produce to reduce food miles Packaging / used products are returned to suppliers whenever possible – printer cartridges An organic bin is used to reduce food waste Lighting is mostly operated through low voltage or energy saving bulbs LED sensor corridor lights and GU10 LED’s Appliances are switched off when not in use – commercial fryers, lighting, switches, grills etc Guests can assist in reducing their environmental impact: Place only towels for washing in the shower tray and/or bath Turn off the TV, lights and water taps when not in use Keep the bathroom door closed to retain the bedroom temperature Help us to recycle by separating your glass, paper, plastic, aluminium items when leaving the bedroom Future and potential plans: Improved community collaboration Improved supplier connections Education of all stakeholders Calculating our Carbon Footprint To meet our carbon reduction target, a series of specific carbon saving actions have been identified and developed. A timetable has been set up for implementation. The carbon projects have included and will include the following: Carbon Reward – guest incentives to arrive by public transport or walking/cycling Central heating system controlled centrally Acute waste management through plastic recycling – over 1500 kilos recycled between October 2012 and October 2013 Over 10,000 litres of food waste composted / recycled during 2014. Landfill reduction from 228,800 litres 2012/13 to a forecast 171,600 litres in 2014 Sustainability awareness – using more local suppliers, making use of the local land for herbs, vegetables and fruits Biodiversity plans – using vegetable oil waste for bio-diesel Guest involvement – promoting wildlife holidays e.g., St Kilda GTBS silver award in 2012 GU10 LED throughout the hotel to replace GU10 halogens, will reduce the electricity consumption from 50W per bulb to 5W per bulb PC monitor switch off on all computers and till systems PIR motion sensor lighting in all of the public corridors and bathrooms Each bedroom is fitted with key-card operated time switches. When the card is removed the lights will automatically switch off after 1 minute to prevent lights being left on unnecessarily Community work on Local Environment Hotel Hebrides supports the local community through sponsoring clean ups, buying local produce wherever possible such as purchasing Borve Lodge Estate fruit, vegetables and herbs. We donate a lot of our compostable organic waste to community projects such as the regeneration of Borve Lodge Estate and the Tarbert Community Gardening Project (TCGP) which supports the planting of indigenous flora and fauna in the village of Tarbert. We also recycle the vegetable oil used in the kitchen by giving it away to North Harris Trust who then turn it in to bio-diesel. Air Source Heat Pumps As part of the hotel’s 2008 refurbishment, we installed 3 x 14 kilowatt Air Source Heat Pumps, the first of its kind to be implemented in a hotel in the Scottish Islands. The system is controlled by a central computer which regulates the heating and hot water. Furthermore, there are thermostatic valves in each bedroom so our our guests can create their own ideal room environment, while remaining assured that they are using an ecofriendly heating option. High Levels of Insulation High levels of insulation in the building result in a significant reduction in heat loss for our guests comfort which makes the building very energy efficient. Reduced Water Consumption Water consumption is reduced by the installation of a cistern meister system in the public urinal which triggers a flush only when used and there are dual flush capabilities in all of the public/bedroom toilets. 2014 Objectives Sustainability awareness – buying all fruit, vegetables and herbs from Borve Lodge Estate in Harris LED tube lighting in the kitchen area LED GU10 bulbs in all bedrooms, public areas and bathrooms Further waste reduction with a planned 25% decrease in volumes of waste sent to landfill Considering an opt in – opt out £1 on room bills going to a local good cause These projects are predicted to reduce carbon emissions by 5 tonnes and save over £1,000 per annum. Implementing all of the above will cost £500 in capital investment. Financial savings accrued from projects implemented in the first 2 years of the plan will be ring-fenced and re-invested to aid implementing the remaining projects over the lifetime of the plan. The success of project implementation plans will be regularly reviewed by Angus Macleod (proprietor). ENVIRONMENT MATTERS – UNIVERSAL GREEN ISSUES Bizarre items flushed down the toilet daily are blocking sewage pipes and spoiling our beaches. Research from Keep Britain Tidy revealed that objects including rope, wood, razor blades and cigarette stubs and sanitary products have been flushed down the nation’s lavatories in the past year. When ‘foreign’ household waste reaches the sewerage plant it can block filter screens, and if there is heavy rainfall, waste may be washed in to overflow pipes and end up in rivers or in the sea. Not only does this pose a potential fatal threat to wildlife, but it can also wash up on to beaches littering the countries shores. Each year, councils are spending £14 million to clear our beaches of rubbish – much of this from waste disposed of down toilets. It is estimated that 2 billion items of sanitary protection are flushed down Britain’s toilets every year. Children, bathers and other beach users regularly come across this and other used debris, and to a child the potential dangers of a condom, syringe needle or used sanitary towel is not always obvious. Marine wildlife can also suffer. Seabirds have been found with condoms in their stomachs, cotton buds in their beaks, and tampon applicators mistaking them for nesting materials. Disposable products are a part of everyone’s life. They are by their very nature easy and convenient to use and just as easy to dispose of. However, disposing them down the toilet creates problems that will have a direct impact on the quality of our environment. Do you do this? Products that are regularly flushed away to be found as unsightly rubbish on our beaches include: Cotton buds Condoms Tampons and tampon applicators Sanitary towels, panty liners Facial and cleaning wipes Disposable nappies Incontinence pads Old bandages Razor blades Syringes and needles Any other items e.g., food, plastic, toilet roll tubes, tights etc Paper Like all the world’s resources paper is a finite commodity and we should recycle whenever possible. Here in the UK we consume far more paper than some of our European neighbours – on average, each person in the UK consumes 198kg of paper and board each year. Compare this to Poland where only 40kg of paper and board are consumed per person per year. Scottish households are more likely to recycle their newspapers than glass, aluminium cans, plastic bottles or steel cans. Although 96% of the people of Scotland think that it is important to recycle material from their rubbish, only 13% regularly recycle their recyclable materials. If everyone in the UK recycled their newspapers and magazines, it would save local authorities £100 million in waste and disposal costs each year. Businesses and local authorities are always looking for the most economic way to deal with recovered paper and board. Some businesses like ‘Nouvelle’ recycle their waste to improve business practice and lessen their environmental impact. Recycling helps the environment by maximising the use of virgin fibres and reducing the amount of material going to landfill. It is recognised by government as the best practicable environmental option for dealing with used paper and board products. Here are some facts about recycling: The UK imports around 61% of its consumption of paper and board and currently only recovers 57% of this consumption for recycling Paper is biodegradable, so if it is sent to landfill, it can decompose, producing methane, which is a potent greenhouse gas (20 times more potent than carbon dioxide) 65% of the UK supports legislation requiring everyone to recycle all their household recyclables Only a quarter of all newspapers in the UK are actually recycled The volume of packaging waste in transit every year from the UK – most of it to Asia – will soon pass the 1.5 million tonnes mark At the moment about one third of paper and board used in the UK every year is recycled (around 4 million tonnes) that’s the equivalent in weight of 4 million elephants RESPONSIBLE VISITOR CHARTER DO YOUR BIT TO HELP COMBAT CLIMATE CHANGE We must all take action to minimise any adverse impact we are having on the Earth. Here are a few ideas that can make a real difference: Only boil as much water as you need when you put the kettle on – jug-type kettles need less water and have smaller elements Switch off the lights when you leave the room Don’t leave the TV or any other appliance in standby mode Buy FSC timber – the FSC label demonstrates that timber and timber products have come from sustainably managed sources Don’t waste your money – turn your thermostat down by 1% and save up to 10% on your heating bills Always put the plug in your basin or sink. Leaving hot water taps running is akin to washing money down the plughole! Washing machines and tumble dryers: always wash a full load and when this is not possible use a half load or economy programme if your machine has one Always wash at lower temperatures bearing in mind that modern washing powers are just as effective at lower temperatures Don’t put really wet clothes in a tumble dryers – spin dry them first Pots and pans – choose the right size pan for the food and cooker (the base should just cover the cooking ring) keep lids on when cooking and cut food into smaller pieces. With gas, the flames only need to heat the bottom of the pan, if they lick up the sides then you’re wasting heat Taps – in just one day, a dripping hot water tap can waste energy and enough water to fill a bath. Make sure they’re off Take a shower rather than use a bath An ordinary shower uses only two fifths of the water needed for a bath Light bulbs – replace with energy saving bulbs which will use about a quarter of the electricity and last 12 times longer Keep furniture away from radiators, if possible: the foam in an upholstered chair is a very effective heat insulator! The sun is the most readily available and cheapest source of heat there is! – so make the most of it by opening internal doors of any rooms which get more sun than others and let the warm air travel through your home. Avoid using tumble dryers and radiators to dry your clothes; on nice sunny days your clothes can be dried outside Don’t buy products with excessive amounts of packaging and where possible choose products with re-usable containers Buy pump action sprays rather than aerosols – even alternatives to CFC’s can contribute to greenhouse gases Buy recycled or recyclable products such as toilet tissue and stationary Take your own bag or re-use plastic carriers when shopping Buy in bulk wherever possible – it saves packaging and money Use public transport, cycle or walk rather than use a car If you drive to work, try to share your journey with colleagues who live near you on your route Don’t travel by air if you can avoid it – air travel uses up large amounts of fossil fuels and creates greenhouse gases which cause climate change plant native trees and shrubs and build habitats for wildlife and birds in your garden or local park recycle your newspapers, can, plastics if you cannot re-use them yourself compost your food waste if you have a garden – it produces very good compost to help plants to grow get a water butt attached to your guttering to allow you to re-use rainwater to water plants repair, restore and/or adapt something you already have. You may need professional help but it may still be cheaper and it’s far better for the world’s forests buy second hand, recycled, reclaimed or waste timber – a better environmental choice than buying new avoid food and drink from distant countries and support more local produce – think of the energy used to transport it here! CLIMATE CHANGE – THE IMPACTS In general, summers will become hotter and drier, winters will become warmer and wetter. See the UK Climate Impacts Programme, the Department of the Environment, Food and Rural Affairs and the BBC The good news is that the higher winter temperatures are expected to reduce the number of cold-related deaths in winter, though the number of heat related deaths in summer is expected to increase. By the year 2050, malaria may have re-established in the South of England. Hotter and sunnier summers are predicted to result in an extra 5000 cases of skin cancer a year and an extra 10,000 cases of food poisoning. Severe weather events, such as intense downpours, are likely to become more frequent, with annual flood damage expected to exceed 20 billion by the year 2080. Rising sea levels will combine with more frequent storm surges to threaten coastal communities – by 2080 storm surges may have become an annual event, today they occur just every 20 years. TACKLING CLIMATE CHANGE For many of us our transport emissions are dominated by car use. Your average 1.3 litre ‘run around’ in the space of a year, clock up somewhere between 4 and 6 tonnes of greenhouse gas. Drive a gas guzzling 4 wheel drive through and your emissions can be more than double this. For decades, any advances made in engine efficiency have been undermined by the ever increasing demand for bigger more powerful cars. Add to this the increasing number of cars on the road – there are now more cars in the USA than there are people to drive them – it is then little wonder the role cars have played in human induced climate change. Please use public transport when possible! – The use of public transport has plummeted in recent years but not surprising given the relatively low costs of driving and the falling standards and provision of public transport that are common in most developed countries. Cycling or walking – these are the ultimate climate saving modes of transport causing zero greenhouse gas emissions and helping to keep us fit in the bargain! Assuming you’re not ready to give up the car just yet, there are a number of ways to lessen its contribution to global warming. The most straightforward option is simply to opt for a car with a smaller engine, rather than an overpowered tank. Reducing engine size and increasing fuel efficiency holds the key in combining the billions of miles we collectively drive each year, or at least a stabilisation in the greenhouse gas emissions from our cars. As well as driving a smaller car, there are big cuts to be made through opting for the new generation of alternative fuels, hybrid cars – running on a mix of petrol and the electricity generated during breaking can cut greenhouse emissions by more than a third. Using fuels such as liquefied petroleum gas (LPG) or biofuels can also make big uproads into transport emissions. AT HOME – TEMPERATURE CONTROL One of the biggest energy users at home is temperature control. Just like flicking a switch and expecting light, we are used to warming up or cooling down our houses at the push of a button. The simple action of lowering the thermostat and pulling on some more clothes in winter can cut the emissions due to energy use in the house by more than a third. Likewise, ensuring your home is properly insulated will also allow you to keep the air-conditioning or heating for longer periods and can cut the related greenhouse emissions by up to 40%. Opting for A+ rated appliances and low energy light bulbs can again save substantial amounts of energy and so curtail greenhouse emissions. For instance, every low energy light bulb that replaces a traditional one can save £6 every year on the household electricity bill and cut 60kg of greenhouse gas. MICROGENERATION A small but rapidly growing number of homeowners are now taking advantage of government grants to install solar panels, wind turbines, ground source heat pumps and other so-called microgeneration technologies with up to 30% of the total cost being available. For households in England and Wales visit the Low Carbon Buildings Programme (LCBP) for grant information and in Scotland the Scottish Community Household Renewables initiative SCHRI) website. WASTE Organic waste from the kitchen, from tea bags to banana skins has the potential to give rise to more of that powerful greenhouse gas methane. Once the bin loads of waste are collected much (about 60% on average) is trucked to landfill sites where it ends up as a feast for methane producing bacteria (methanogens). The average household in the UK throws out about 3 ½ kg of food waste every day. So converting the compostable stuff from its fate as landfill-fodder can slash its climate impact. On top of all the kitchen scraps, often literally comes the garden waste – almost all of this can be composted. Grass clippings and flower heads are lapped up by methane producing bugs just as much as old TV dinners, but by composting at home you will cut greenhouse emissions and provide yourself with a source of free compost. Here are some approximate savings achieved simply by recycling common types of household waste: Plastic: about 1.4 tonnes of greenhouse gas for every tonne recycled Glass: Each tonne that is recycled will avoid the use of over a tonne of raw materials and save another 300kg of greenhouse gas Paper and Cardboard: every recycled tonne saves over 2 tonnes of greenhouse gas emissions Metals: recycling just one tonne of aluminium will save 14 tonnes of greenhouse gas! HOUSEKEEPERS ENVIRONMENTAL POLICY It is necessary to consider how to save energy without making compromises that will affect the quality of the product and the guests’ comfort Potential areas of waste: Lights left on in cupboards and bedrooms CD players and TV’s left on standby Windows left open while heating is on Taps left on when cleaning the bathroom Towels that are clean being re-cleaned Half full toilet rolls Used solid soaps Lights Staff to assess whether lights are required to service a room. If not needed then don’t use them If you need the lights on make sure they are turned off promptly Light fittings to be cleaned on a weekly basis PIR motion detection sensors in the corridors and all public areas contribute significantly to energy conservation Windows Staff to clean windows on a weekly basis If windows need to be opened this could mean that the room is too warm so staff need to adjust the room temperature Thermostat Individual room thermostats should be monitored and adjusted accordingly If rooms are not being used for long periods of time, individual thermostats should be set to a lower temperature. Thermostats can be increased shortly before a guest arrives On arrival – the computer system should increase the room temperature KITCHEN ENVIRONMENTAL POLICY With the kitchen being a high user of energy and with often having a high level of waste, it is necessary to locate areas to save energy. Six principles are to be put in to practice: PRINCIPLE 1 – SWITCH OFF To avoid switching on appliances for the sake of it, staff are trained only to put on appliances when required and switched off when not needed or turned down if not needed for a while longer The kitchen’s variable ventilation speed should be used according to the level of ventilation required to free the kitchen of fumes and smells Efficient lights are required in a kitchen but if an area is not in use then the lighting can be turned down or off. Staff are trained in the efficient use of kitchen lighting Refrigerators are turned off during off peak season months Cabinet fridges are used to avoid opening up the walk in fridges too frequently Smaller fridges are used for different services throughout the day eg, lunch PRINCIPLE 2 – PREHEAT Staff are trained to turn equipment on as required without prolonged preheating times PRINCIPLE 3 – TURNING DOWN Equipment to be set to the lowest setting when not in use eg, fryer, grill, gas ring Where possible products are cooked at a lower temperature for longer All products are thawed according to health and safety regulations and not heated or cooked during this process PRINCIPLE 4 – EFFICIENT USE OF ENERGY BEING USED Correct size of pan to fit the hob Use a lid Heated lamps used only when required and switched off when not in use When cooking for small numbers, make a large batch and freeze down until required Keep the number of food preparation and production areas to a minimum. This centralisation will lead to better utilisation of staff and equipment Keep walk in fridge/freezer doors closed to maintain temperature and avoid unnecessary defrosting Door seals to be kept in a good state of repair Dishwashers only used when there is a full load Washing up in small sink loads rather than large quantities of water PRINCIPLE 5 – MEASURING ENERGY CONSUMPTION This is something that could be looked in to – measuring the consumption and running costs of major energy users and comparing it to the number of covers served to determine the energy efficiency of the kitchen on a weekly basis PRINCIPE 6 – NATURAL GAS Vs ELECTRICITY Opting for gas saves about 80% on energy costs and reduces carbon emissions The grill, oven, hob and solid top work off gas Good kitchen housekeeping CLEAN – CHECK APPLIANCES AND EQUIPMENT FOR CLEANLINESS AND OPERATING EFFICIENCY Extractor fan to be cleaned weekly Compressor fans on fridges to be cleaned of dust Cooking equipment to be cleaned of grime and blackened surfaces Gas burner should produce and even flame – a yellow flame may indicate inefficient combustion and should be checked out by an engineer Cooling coils in fridges should be kept clean and ice free Light fittings, fixtures and windows should be kept clean to ensure daylight penetration Walls and ceilings to be kept clean to enhance light protection CHECK – ROUTINE CHECKS TO ENSURE THAT: Equipment is performing to maximum efficiency All motorised valves open and close without sticking Oven doors close properly and keep their seal The dishwasher receives water at the correct pressure and valves work properly External doors are closed when the extractor fan is in operation Hot water is at a safe temperature REPAIR – MAINTENANCE TO REPAIR EQUIPMENT AND APPLIANCES AS SOON AS POSSIBLE Seals on the oven to be snug to ensure minimal heat loss Seals on fridge doors to ensure minimal cold air loss Washers on dishwashers to ensure no leakage Washers on taps and plugs to avoid leakage Energy saving additions Energy saving lamps to be introduced in 2014 Motion detectors in walk in fridge Signage to make staff aware Wash items in a small sink rather than washing items with constant running water FRONT OF HOUSE ENVIRONMENTAL POLICY Management should lead from the front and by example. Front of house can be a showcase and focal point to demonstrate the environmental commitment, both to staff as well as customers. What do we do to reduce a waste of energy? Computers, monitors, printers and tills are switched off nightly and when not in use Artificial lighting is used as minimally as possible with the emphasis on the utilisation of natural light eg, desks placed by windows Reception and office areas are naturally ventilated and have the benefit of prolonged times of natural light from outside All employees are to work as a team - offering advice to each other and also being aware of what each department does so in a position to inform guests of our policy with accurate information about the facilities The most appropriate rooms are assigned to guests to avoid unnecessary floors being in use at times of low occupancy. The heating system is also reflective of this The reception area is welcoming with adequate natural lighting for guests entering the building At the close of each day, all lights are turned off except the lights as you ascend the stairwell All corridors and public areas/toilets use PIRs so will remain off until required Staff are aware of the ‘switch off’ policy however motion detectors have been fitted to help if staff forget