Burke 4th ed
Chapter 3 Quiz
Multiple Choice
1. Which of the following were contextual influences of Frederick Taylor’s scientific management?
A) The Industrial Revolution
B) The growth of manufacturing organizations
C) The disciplines of economics and engineering
D) All of the above
3. Scientific management was based on which of the following four principles?
A) Data gathering; worker selection and development; integration of the science and the trained worker;
redivision of the work of the business
B) Worker selection and development; integration of the science and the trained worker; redivision of
the work of the business; succession planning
C) Data gathering; worker selection and development; integration of the science and the trained worker;
succession planning
D) Data gathering; worker selection and development; implementing policies and procedures;
succession planning
5. Industrial psychology:
A) Was mainly concerned with screening and testing, and moral and efficiency studies
B) Was mainly concerned with leadership development
C) Takes an unsystematic approach to organization change
D) Applies only to manufacturing organizations
7. Organization surveys can be used to:
A) Organizational diagnosis
B) Assess employees’ perceptions
C) Give feedback to organization management and employees
D) All of the above
9. Which of the following teaches participants how their behaviors appear to others and how their
behaviors impact others?
A) Sociotechnical systems
B) Industrial psychology
C) Sensitivity training
D) Organization development
11. The approach to organization change known as organization development (OD) combines:
A) Scientific management with industrial psychology
B) Scientific management with sociotechnical systems
C) The managerial grid and sociotechnical systems
D) Applied behavioral science and action research
13. Which of the following researchers determined that leadership’s two primary functions are the
initiation of structure and consideration?
A) Blake and Mouton
B) Likert
C) Fleishman
D) French and Bell
15. According to Blake and Mouton, the two most common barriers to organizational effectiveness are:
A) Untrained managers and poor employee attitudes
B) Employee attitudes and poorly defined goals
C) Communication problems and a lack of planning
D) Organization change and development
17. Coercion and confrontation are:
A) Irrelevant to insights into bringing about organization change
B) Recommended methods for disenfranchised groups to bring about organization change
C) Recommended methods for management to use to bring about organization change
D) None of the above
19. The roots of management consulting started with
A) Frederick Taylor
B) Ronald Lippitt
C) Robert Blake
D) James O. McKinsey
True/False
25. Frederick Winslow Taylor is the father of scientific management
A) True
B) False
27. “The illumination program” is one of the three experiments from the Western Electric Companies
studies on worker productivity and morale.
A) True
B) False
29. The three levels of Sociotechnical studies are: primary work systems, whole organization systems,
and interdependent systems.
A) True
B) False