AfricaCom 2014 draft agenda – not to be distributed Leading speakers include: Christian de Faria, CEO, Airtel Africa new Marc Rennard, EVP Africa, Middle East & Asia, Orange Group Arthur Bastings, EVP Africa, Millicom new Ahmad Farroukh, CEO, MTN SA new Katie Lampe, head of Sales Operations EMEA, Twitter new Chris Daniels, VP of Product of Internet.org, Facebook Irene Charnley, Group CEO, Smile Dov Bar-Gera, Group CEO, YooMee new Rick Fant, VP, Planning and Ecosystem, Mozilla Miguel Soares, CMO, Unitel Angola Brett StClair, Enterprise Country Manager South Africa, Google Day 1 – Tuesday 11th November Partnerships & Growth 8.45 Welcome by Informa Telecoms & Media 8.50 A different way of bringing the internet to African users: the role of social media Chris Daniels, VP of Product of Internet.org, Facebook 1 AfricaCom 2014 draft agenda – not to be distributed 9.10 Twitter in Africa: Marketing in the Moment OTT Katie Lampe, head of Sales Operations EMEA, Twitter 9.30 Panel ‘It’s complicated’: Can operators and the new wave of OTT services make their relationship work? How is the new wave of voice-based OTT services shaking the digital market? Partner, ignore, become one: Assessing the different strategies for operators to deal with OTT players Is a win-win partnership between OTT and operators possible? What’s in the best interest of the consumers? Moderator: Arthur Goldstuck, MD, World Wide Worx, Editor-in-chief, Gadget Panellists: operator Arthur Bastings, EVP Africa, Millicom OTT Chris Daniels, VP of Product of Internet.org, Facebook operator Christian de Faria, CEO, Airtel Africa operator Ahmad Farroukh, CEO, MTN South Africa operator Marc Rennard, EVP Africa, Middle East & Asia, Orange Group 10.10 The Internet of Everything – what does it mean for the Future of Africa’s Telecoms, Media & ICT Market?” Ian Kennedy, Vice President, Systems Engineering Europe, Middle East, Africa, Russia, Cisco Systems 10.30 Panel: Delivering broadband effectively to Africa What are the optimum strategies to deliver reliable and affordable broadband across Africa? How can improvements be made in the coverage of rural areas? Strategies to keep costs low while ensuring adequate coverage and quality of service Assessing the importance of infrastructure sharing in improving networks across the continent What role will LTE play in improving access to broadband services? Moderator: Toby Shapshak, Editor, Stuff magazine Panellists: operator Léon-Charles Ciss, Marketing Director, Orange Group satellite Jean Philippe Gillet, regional vice president for Europe and Middle East sales, Intelsat investor Andile Ngcaba, Chairman, Convergence Partners carrier Wei Leping, Chairman, Science and Technology Advisory Committee, China Telecommunications Corporation satellite/ISP Nic Rudnick, CEO, Liquid Telecom 11.00 Refreshments break & exhibition visit 12.10-17.30 Chaired by Richard Hurst Senior Analyst, Enterprise Ovum 12.10 Examining the needs to connect Africa to broadband - International connectivity developments and needs across Africa 12.10-17.30 Chaired by Ahmed Kajee, ICT Consultant & Entrepreneur 12.10 Winning with High Value Customers - Business case for High Value Customers - How do we cater to their needs - What have we achieved so 12.10-17.30 12.10-17.30 Chaired by Thecla Mbongue, Sr Analyst, Ovum Chaired by Bradley Shaw, Founder, Continuum Consulting 12:10 Keynote panel: The mobile money advantage and reaching the unbanked - What is restricting reaching the unbanked population? - Supplying affordable 12.10 The digital music landscape in Africa: Striving in the competitive digital music market in Africa - Examining the 12.10-17.30 10.30-17.00 12.10-17.30 Multi-Platform Focus Day Chaired by Dobek Pater, Managing Director, Africa Analysis 12:00 Chairman’s Introductory Remarks Successful Deployment of LTE Russell Southwood, Editor, Balancing Act Broadband Developments & Cost-Efficiency 11.50 Chairman’s Opening 12:10 Interactive 10.30 Market Chaired by Steven Ambrose, Managing Director , StrategyWorx 2 AfricaCom 2014 draft agenda – not to be distributed - Assessing the various technologies: mobile, wireless, fibre, satellite - Connecting rural areas - The role of the various stakeholder Bill Lan, Principal Consultant, National Broadband, Huawei Technologies 12.30 Panel: Debating the changing broadband landscape; who is best positioned to deliver effective broadband to Africa? - Examining the provision of broadband in Africa: who are the key players (incumbents or new players; mobile or fixed wireless, satellite or fibre) - Which technologies (or technology mix) will provide the most reliable internet access to African users? - What is the impact of regulation and government policy in broadband access in Africa? Robert Aouad, CEO, Isocel Telecom, Benin Paolo Campoli, SP Sales CTO and head of Middle East & Africa Global, Cisco Jose Dos Santos, CEO, Cell C Jaime G. Ferreira, CEO, NetOne, Angola Philippe Poggianti, Wireless Europe, Middle-East and Africa Vice-President, Alcatel-Lucent Kriv Naicker, General Manager – Strategy and Business Consulting, Huawei Technologies Kevin Viret, Regional Director, Africa, Yahsat 13.00 Lunch SATELLITE & CABLE CONNECTIVITY far? Andre Beyers, Chief Marketing Officer, Airtel Africa 12.30 Panel: Have African operators got it right when it comes to implementing a CEM strategy? - What are the major challenges affecting CEM in Africa and what more should be done in the industry to improve the customer experience? - What are the best channels to engage with customers in African markets? - What are the CEM success stories and failures in Africa’s telecoms & media market? Fabrice André, Director Quality and Corporate Social Responsibility, Orange Wilgon Berthold Tsibo Group CTIO, Azur Telecom Group Thomas Demolliens, Head of Sales Africa, Lumata 13.00 Lunch 14.30 What are the key elements of a successful CEM strategy for African markets? - CEM is part of a wider Transformation of Telco Operators becoming “Datacentric”. Maximizing the Value of Data will be the challenge for the coming years. - Existing Revenue streams will be optimized and new Revenue streams will be created by capturing and using all relevant Data from the Network and IT environment and turning this financial services to lowincome individuals and small- scale entrepreneurs - What are some of the key innovations addressing that end of the market? - What is financial empowerment and is mobile money really addressing imbalances? Alice Zanza, Head Payment System Development Group, World Bank Chidi Okpal, Director and Afriac Head, Airtel Money Peter Malebye, General Manager Mobile Money Services, MTN Ngoni Simelane, Head: Technology & Innovation, Beyond Payments, Standard Bank Kim Dancey, Specialist Advisor: Alternative and Digital Banking Solutions, FNB 12:40 Enabling mobile subscribers to learn, play, connect and pay across Africa - Reaching out to the African population through education tools - Working with the growing cluster of entrepreneurs in Africa to achieve success - Connecting mobile subscribers to the goods and services they want – via their mobile - Developing and ecosystem to raise the consumer experience and aspirations - How Skrill and Microsoft are working with MNO’s as the hub to the audience - What does this mean for merchants in the emerging markets Nilesh Pandya, VP opportunities in digital music in Africa - Delivering customers the services they want - How operators can meet the needs of music consumers Arun Nagar, CEO, Spice VAS 12.30 Panel: The business of digital music in Africa: who, what, how, how much? - How can digital music services been monetised in an increasingly competitive environment? - Which companies will be most successful: local or international players? - Will ringtones & ringback tones keep dominating the digital music market? What other services will grow? - What type of payment for digital music? - Revenue sharing: evaluating the models Moderator: Russell Southwood, CEO, Balancing Act Panellists: Yoel Kennan, CEO, Africori 13.00 Lunch 14.20 Launching Rdio in Africa Anthony Bay, CEO, Rdio 14.40 Streaming services panel: what works and what doesn’t for African markets? - How and when will streaming take off in a market dominated by ringtons and ringback tones? - How can operators and service providers market the services to their customers? Remarks: LTE In Africa Market Overview: Dobek Pater, Managing Director, Africa Analysis 12.00 Assessing the key factors for LTE Success in Safaricom for Kenya Thibaud Rerolle, CTO, Safaricom 12.20 First Mover Panel Discussion: Overcoming the obstacles to ensure successful LTE deployment What are the main challenges hindering the market? What solutions are available? • Which markets are leading the way? • What deployments can we expect to see in 2013/2014? • Overcoming Spectrum challenges in enabling LTE deployments • Highlighting the need for effective spectrum management Moderator: Dobek Pater, Managing Director, Africa Analysis Panellists: Tom Allen, Chief Operating Officer, Smile Communications Dr. Yaw Akoto, CEO, Surfline Communications Miguel Geraldes, CEO, MTC Namibia Baris Ozkok, Business Development Director for Africa, Turkey & Azerbaijan, Alcatel Lucent Willie Ellis, Chief Innovation Officer, Airtel Africa Maria Pienaar, Executive Head, Value Added Services, Cell C 12.50 Accelerating the successful deployment of LTE in Africa Heinz Bernold, Principal, The Boston Consulting Group Fireside Chat and Content Demo; Utilising New Technology In Order to Engage With The African Consumer Understanding the overall importance of content partnerships Assessing the importance of working with the content providers Taking an OTT start up to an international audience Dealing with the streaming challenges that local infrastructure presents Marie Lora Mungai, CEO and Co Founder, BuniTV 12:50 Operator gains using virtualized multiscreen head-ends and time-shift applications Jakob Hummes, Sales Director, OTT and MediaGrid, Harmonic 13:10 Networking Lunch and Exhibition Visit Assessing the Role of Cloud and OTT Service Platforms 14:30An Overview of the VOD opportunity in Africa Sylvain Beletre, Prinicipal overview: State of the market and forecast Analyst, Ovum 10.55 Network strategies: Delivering broadband to Africa - Need for Network Performance - The smartphone game - Broadband everywhere: addressing cost efficient coverage - Innovative solutions to address capacity requirements Hans Piet, Head of Mobile Broadband subSaharan Africa, Ericsson 11.20 Telcos: The changing landscape Sunil Joshi, MD & CEO, Neotel 11.45 Cables & Systems for Africa’s telecommunications Representative, Prysmian 12.10 Case Study: How Tier 1 CSPs use Network Performance Management to enhance QoS, reduce customer churn and deliver cost-optimized service-centric network operations Mounir Ladki, CTO, MYCOM 12.35 Lunch 13.50 Making your VSAT network work harder: VSAT as a delivery tool Value added services in SES Broadband network. Satellite broadband for: - Wifi back-hauling - E-learning delivery 3 AfricaCom 2014 draft agenda – not to be distributed 14.30 Connecting the Unconnected - Examining how 400 million + people remain beyond the reach of terrestrial fibre nodes in Africa - Solving the low and unreliable internet connection in rural areas - Fulfilling The goal of delivering a high quality education to every child in Africa Ibrahima Guimba Saidou, SVP Commercial Africa, SES 14.50 Delivering reliable and affordable broadband to West Africa - Examining the broadband provision in West Africa: what more is needed? - What is the role of government and regulators in promoting broadband access? - ECOWAS initiatives and future plans to promote broadband Isaias Barreto da Rosa, Commissioner for Telecommunications and IT, ECOWAS 15.10 Providing low-cost international connectivity via cable to all countries in Africa Yves Ruggeri, VP Networks, Strategy and Submarine Systems, France TelecomOrange, and President, ACE consortium 15.30 Refreshments break & exhibition visit 16.30 Delivering affordable broadband via satellite to underserved areas Kevin Viret, Regional Director, Africa, Yahsat 16.50 Turnkey Communications into Business insights in real-time. - The Telco business will become much more Customer-centric across all Business functions. Maximizing the End-user Experience will be the differentiator in a highly competitive Mobile Broadband market. - CEM will become one of the pillars of Success for Operators in the highgrowth African Markets Hendrik-Jan Steneker, Business Development Manager, Ericsson 15.00 Data experience management as retention tool Srinivas V,General Manager - Messaging & Broadband Solutions, Mahindra Comviva 15.30 Refreshments break & exhibition visit 16.30 Technical performance and QoS as a key driver for CEM - Assessing the importance of QoS in customer loyalty - Strategies to ensure QoS issues are dealt with rapidly to ensure customer satisfaction - How technical teams work with customer relations teams Stephen Essien, Head, Customer Operations, Tigo Ghana 17.00 Network Intelligence to Improve Quality of Experience - Visibility into real time end to end QoE with network intelligence - Solve more on-line customer issues in call centres using QoE - Enforce and manage Emerging Markets, Skrill Frank McKosker, VP 4Africa, Microsoft 13:00 Industry insight: Realising the next phase of the mobile money ecosystem - What should the next generation of Mobile Money aspire towards? - How can you create a common agenda for all stakeholders with socio economic benefits? Brian Richardson, CEO, Wizzit 13:00 Lunch Afternoon chairted by Nnamdi Oranyi, Head of VAS Projects, Oltio Business models and Operator strategies for mobile financial services: 14:30 Panel: Creating sustainable and viable mobile financial services - Where is the future for Mobile financial services within operator business models? - How best to integrate additional services such as insurance, FMGC, utility bill and NFC payments? - What are the best methods to educate for adoption of advanced services? - How will MFS work under network interoperability? - What are the impacts of interconnectivity on security, customer protection and ensuring compliance and creating trust? Diego Gutierrez, General Manager, Tigo Tanzania Andre De Jager, General manager: Product Solutions, MTC Namibia Joseck Mudiri, Senior Operations Officer, IFC - Lessons learnt from existing services in Africa and internationally Panellists: Anthony Bay, CEO, Rdio Gillian Ezra, COO, Simfy Chinasa Udeala, Head Of Content East Africa, Spinlet 15.10 Delivering successful services by embracing the dynamic changes in music consumption in Africa - Examining the changing patterns in music consumption and the impact of increasing smartphone adoption of. - Preparing for the future of digital music based on enhanced engagement, 360 degree music experience - Addressing the needs of price sensitive markets - The role of localized and customized content in enticing consumers Atul Madan, Senior Vice President Digital Services, Mahindra Comviva 15.30 Refreshments break & exhibition visit 16.30 Local content: where to find it, how to promote it? - Challenges in sourcing, maintaining and monetising local content - Managing copyright issues: types of copyright, how to manage copyright in a vacuum - Using digital platforms to market local content internationally - Bringing artists and audiences together: how artists find a way in the 13:10 Build Best Experience MBB Network -Global MBB Industry Observations -Insights and findings MBB of Africa -Build Best Experience MBB/LTE Network - Case Study Karen Yu: President of Global Wireless Network Solution Sales, Huawei Technologies Analyst, Balancing Act 13.30 Lunch 15:40 Networking Break and Exhibition Visit LTE Standardisation and Spectrum Management 3GPP-Led Session 14.30 Session Chair opening remarks William Stucke, Councillor, ICASA & Adrian Scrase, CTO, ETSI 14.40 3GPP: Architecture Evolution Balazs Bertenyi, SA Chairman, 3GPP 14.50 Operator Case Study Speaker tbc, Regulatory Affairs, Vodacom 15.10 3GPP: RAN Evolution Philippe Reininger, RAN 3 Chairman, 3GPP 15.30 Guiding principles for National Broadband Policy Mortimer Hope, Director Spectrum and Public Policy Africa , GSM Association 15.50 Refreshments break & exhibition visit LTE Roaming 16.30 Enabling effective LTE roaming through IPX Raphaël Glatt, Head of Signalling, BICS 14:50 OTT in Africa: Room to Grow Maria Ingold CEO, Mireality 15:10 Endemol’s Role in Driving Interactivity In Africa Sivan Pillay, MD Africa, Endemol Multiplatform Content Showcase 16:40 SNA Case Study LOCAL SPORT AND LOCAL BROADCASTERS: The Sporting Conversation & The Media Gary Rathbone, Founder, Sports News Africa 17:00 The Mobile Frontier; Understanding the intersection between Web and Mobile Distribution for African Content. Simbarashe Mabasha, Director, Afrikan Dust Media Group 17:20 Roundtable Discussion; OTT Innovators Debate Simbarashe Mabasha, Director, Afrikan Dust Media Group Raphael Porte, CEO, Tevolution Ulrich Stark, CEO, - Enterprise applications Stephan Kluever, Sales manager, SES services Africa 14.20 Energy Storage Solutions for lowest LCOE / TCO Tom Tipple, Regional Vice President, Commercial Development, EMEA, Imergy Power Systems 14.50 Building optical networks in Africa and the impact of 100G technology Frederic Auger, senior Presales Manager, Ekinops 15.20 Growing operators in Africa with low cost technology and improved reliability - Examining potentially disruptive technology that shapes the next generation voice networks when everything becomes data. - Meeting ultra low cost requirements in a developing market - Assisting operators meet their service obligations and achieve subscriber growth. Daryl Bruce Haw Senior Sales Engineer, SES 16.00 Broadband Technology Explained Alan Mayne, Training Manager, Telecoms Academy 16.50 end of day 1 masterclass Panel Sponsor: Orange 4 AfricaCom 2014 draft agenda – not to be distributed Solutions for Africa Ori Watermann, CEO, Skyvision WIFI 17.10 How Wi-fi fits in the broadband proposition in Africa and how to make money from it - Pros and cons of Wi-Fi as an access medium - Changing Wi-Fi business models - Who pays for ‘free Wi-Fi?’ - Matching models to locations Ellie Hagopian, Chief Executive Officer, Nomosphere 17.30 Free WiFi – Enabling the Nation - Project Isizwe and its ecosystem of enablement - The positive impact on education - The economic development benefits - The importance of social inclusion Alan Knott-Craig Jr, Chief Executive Officer, Project Isizwe 17.50 End of day 1 customer experience using end to end network intelligence - Increase profitability of serving mobile data users leveraging QoE Anthony Vimal, Vice President - EMEA, Procera Networks Paul Opie, Field Marketing Manager for Africa, Secure Transactions, Gemalto 15:00 Market Activations – What they don’t tell you in the boardrooms Clement Miano Muriuki, Manager - Market Activations, Safaricom 17.30 End of day 1 15:20 Innovation Showcase: Open and interoperable mobile transaction solutions - The power of a platform to drive exponential growth - Solving the challenge at the point-of-scale - Broader transaction ecosystem overview 15.40 Refreshments break & exhibition visit 16:30 RSwitch Case study: Interoperability between mobile operators and banking services Tongai Maramba, Gneral Manager, Tigo Rwanda 16:50 Mobile money and merchant payments in Africa: convergence with traditional payment systems - Experience to data in merchant payments – what are key challeges and lessons learned? - Importance of interoperability and crossindustry partnerships - What is the role of independent merchant acquirers? Greta Bull, Program Manager, Micro-Retail Advisory Services, SubSaharan Africa, IFC industry, using social media, live events Panellists: Emma Kaye, CEO, Bozza Jandre Louw, CEO & Executive Producer, Rockstar 4000 Ike Orizu, Founder/CEO, TruSpot 17.10 Maximizing Legal Digital Music Exploitation Gain in Nigeria - Examining the digital environment in Nigeria - Rights management - Addressing some of the digital licensing challenges in the Nigerian digital space Chinedu Chukwuji, CEO, COSON (Copyright Society Of Nigeria) 17.30 End of day 1 International Carriers Panel Sponsor: iBasis 16.40 Panel Discussion: Enabling MNO’s to provide a seamless roaming service over LTE? Creating a consistent customer experience when Roaming What benefits will this have on the African market? Enabling MNO’s to interconnect with other mobile service providers worldwide over an IPX roaming network Assessing the importance of IPX in enabling MNO’s effective LTE roaming? Ensuring Interoperability of LTE Networks How to deal with local intersection Marc Bonneval, Mobile Data Business Developer Orange International Carriers Chris Lennartz, Head of Mobile Services, iBasis Chirag Patel, Managing Director - EMEA, TNSI Phil Braden, SVP, Technology and Applications, PCCW Global Wezwa Opportunities for TD-LTE 17.10 Opportunities for TD LTE Dr. Dou Zhongzhao, Chief Engineer of Global Technical Support Center, China Communications Services 17.30 Identifying and Overcoming the Challenges of a Real Life TD-LTE Rollout Zoltan Miklos, Network Strategy and Engineering, Telkom Mobile 18.00 End of Day One 17:20 End of day 1 5 AfricaCom 2014 draft agenda – not to be distributed Leadership Summit Invitation Only, Chatham House rules applies The AfricaCom 100 Leadership Summit is a unique gathering of the most influential personalities in African’s telecoms & digital economy. This elite meeting will bring together digital Africa 100 leaders for high-end conversations in an informal setting. The objective? To offer you a a personal environment to share experiences, throw ideas with like-minded strategists and really get to the core of the issues affecting your business. Debates follow Chatham House rules*, meaning you can speak freely without fear of being (mis)quoted by the media. 15.50 Welcome & Refreshments 16.10 Setting the Scene: Introduction from Ovum 16.15 Leadership Mindshare Roundtables The format is simple: 8 tables with each 1 strategic topic, 1 moderator and 8-12 participants per table. Choose from: Rural telecoms: what technologies, partnerships and regulatory initiatives are most effective to provide services to remote areas? New revenue streams: what should operators place their bets on (mobile money, content, social media, big data, other)? Improving the customer experience: what should be the priorities and how to get the whole organization on board? Mobile money: what new services beyond money transfers and what companies to work with? Quality of Service: how can it be improved cost-effectively? Future technologies & services: what is worth investing in (LTE and beyond, Cloud, SDN & Virtualisation, etc.)? Improving broadband access across Africa: what technologies and devices to make broadband more widely affordable? LTE: When, why and how to successfully deploy LTE and what are the main technical and commercial challenges to overcome? 17.15 Discussion round-up: each table’s moderator will feedback key findings to the group, followed by Q&A 17.45 Cocktails This session is open to members of the AfricaCom 100 group and invited participants. For further information please contact Julie Rey on Julie.rey@informa.com * When a meeting, or part thereof, is held under the Chatham House Rules, participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed. Day 2 : Wednesday 12th November All about data 9.00 Shifting to a data-focused strategy Fredrik Jejdling, President of Ericsson Sub Saharan Africa, Ericsson 9.20 Panel - Data in high speed networks: What services can be offered on LTE that a 3G network can’t do? Ensuring an ROI on LTE investments: business models to monetise data services on LTE Capitalising on content, video and apps: what new services can be offered? Focusing on the enterprise: identifying new revenue streams from enterprise users Moderator: Adrian Scrase, Head of Mobile Competence Centre, 3GPP Panellists: 6 AfricaCom 2014 draft agenda – not to be distributed operator Dr. Yaw Akoto, CEO, Surfline operator Dov Bar-Gera, Group CEO, YooMee operator Paul Carter-Brown, Group Chief Information Officer, Smile operator Miguel Soares, CMO, Unitel Angola operator Jannie van Zyl, Executive Head: Innovation, Vodacom 9.50 From Drops to Rivers: Unlocking Opportunities with Intel Architecture A vision to create and extend computing technology to connect and enrich the lives of every person on earth. From smart phones to servers, from tablets to in-vehicle infotainment, and from Ultrabooks to Set-Top Boxes… You’ll find processors at the heart of computing solutions. And it’s the software that really makes these systems come alive to deliver amazing experiences to end-users. John McClure, General Manager of Service Provider Group, INTEL CORPORATION 10.10 Panel – Handsets & smartphones to support Africa’s demand for data Improving feature phones to fit needs of customers and operators What devices for Africa’s needs? What’s the ideal price point for a low-cost smartphone for Africa? Moderator: Arthur Goldstuck, MD, World Wide Worx, Editor-in-chief, Gadget Panellists: manufacturer Arif Chowdhury, VP, TECNO Group operator Sagar Darbari, Head of Segments and Devices, Airtel Africa OS provider Rick Fant, VP, Planning and Ecosystem, Mozilla operator Raul Martinez, Commercial Director Africa, Millicom 10.40 Refreshments break & exhibition visit 12.00-17.30 12.00-17.30 Chaired by Matthew Reed, Principal Analyst, Ovum 12.00 Panel: Pricing & revenue sharing strategies for access to content & OTT services - Examining the various models for pricing access to content services and reverse the fall in voice revenue? - How can OTT players and operators work together to maximise revenues for both parties? - What services are most in demand from consumers and how to monetise them? Chaired by Sadiq Malik, Principal Consultant, Broadband Gurus Network 12.00 SDN: How can it benefit African operators? - Examining the benefits of SDN and NFV - Assessing the commercial Experience - The challenges in African telecom market Shinya Kukita, Chief Engineer, Global Business Unit, NEC Corporation 12.20 Virtualization : A PNL opportunity for operators - Virtualization to reduce 12.00-17.30 12.00-17.30 Chaired by Thecla Mbongue, Senior Analyst, Ovum 12:00 Regulatory Insight: Balancing regulation while fostering innovation - How should the mobile phone as a payment channel be regulated? - As the roles of financial insstututions and mobile operators continually converge are the public at greater risk - Could payment technologies be the demise of traditional banking 12.00-17.30 Session Chairperson: Adrian Scrase, CTO, ETSI 12.00 Effectively managing spectrum to ensure the successful deployment of LTE? Wilgon Berthold Tsibo, Group CTIO, Azur Telecom Group 12.20 Diameter Signaling Controller (DSC) as an early Virtualized Network Function (VNF) - Tier 1 Network Rollout Case 11:45 Informa Introduction and Speed Networking Caroline Hicks, Head of TV Connect, Informa Telecoms and Media 11:50 Chairman’s Opening Address Russell Southwood, Editor, Balancing Act Evaluating The Development of The Digital Switchover In SubSaharan Africa 12:00 Joint Keynote; Wananchi’s Digital 12.00-17.30 12:05 Bouncing back: an African VSAT market overview - How are HTS & Ka-band affecting the development of VSAT in Africa? - What might the future hold? - How is the performance of the African VSAT industry comparing to other regions? - Latam parallels – can Africa look to Latin America for lessons? Jeremy Rose , Principal Consultant, COMSYS 12:25 Mobile Internet 11.00-17.00 Chaired by Ahmed Kajee, ICT Consultant & Entrepreneur CEM & VAS 11.00 How operators can monetise digital media services: content, format and pricing - Which media services are most attractive to consumer? - How are the services consumed: where do users look for media 7 AfricaCom 2014 draft agenda – not to be distributed Panellists: Nicola D'Elia, International Growth & Partnerships – EMEA, Facebook Willie Ellis, Head of Products & Innovation, Airtel Africa Marc Herson, CEO, 2Go Brett Loubser, Head of WeChat South Africa Frank Magombo, Head of Innovations, TNM, Malawi Maria Pienaaar, Chief Information Officer, Cell C 12.40 Unlocking the Digital Potential in Africa with the 4th Wave - Applying the 4th Wave of new digital services to Africa - Enabling mobility for large and small enterprises via operators - Building a robust ecosystem with network API exposure - Monetizing with freemium, sponsored apps & data and beyond Mansoor Basha , Director of Product Marketing, Comverse 13.00 Lunch 14.30 Digital Transformation: The Next Big Thing--Driving revenue with open digital ecosystem Key Points: - What is the strategic direction for fulfilling digital business transformation? - How to drive revenue with open digital ecosystem? MacDonald William Taylor, Chief Consultant ,Huawei Digital Service BU, Huawei Technologies 14.50 Handset strategies to boost data usage Miguel Soares, CMO, Unitel Angola 15.10 Making football mobile: meeting the fans’ needs across Africa costs - Virtualization to drive new revenues - Api opportunity to deliver more to our customers - Virtualization means new business models Arnauld Blondet, VP, Marketing, Products & Innovations, Orange Group 12.40 The role of SDN as traffic growth affects networks in Africa Stu Benington, Vice President – Cloud & SDN Business Unit, Coriant 13.00 Lunch 14.30 Is SDN the future for Africa? Considerations when building an SDN network - Building a small-scale SDN network: sharing the experience - Integrating SDN into a wider virtualisation project - Pitfalls to avoid to ensure the investment is worth it - Future SDN opportunities in Africa Dries Els, ICT Consultant 15.00 Investing in SDN: how should African operators approach it? - Why SDN: current network architectural limitations - SDN Suitability: determining when/how African operators would benefit - Considering SDN investment: how does it fit within existing investment plans and how to maximize ROI Stanley Aiyanyor Ogbeide, Senior Network Engineer, iConnect South Africa 15.30 Refreshments break & exhibition visit 16.30 High IQ Networks Thecla Mbongue, Senior Analyst, Ovum 12:20 Evolution of ‘nanofinance’ through the mobile channel Julian Kyula, CEO, Mo-De 12:40 Cash is now – solutions for the cash to digital convergence Vahid Monadjem - CEO and Co-Founder, Nomanini 13:00 Lunch 14:20 Driving mobile money adoption through bulk transfers and integrated platforms Moussa Dao, Director, Orange Money Cameroon NextGen Mobile Financial Services 14:40 Kifiya: a digital finance and payments company, Lehulu services case study Expanding community delivered services through mobile – Lehulu a first step in simplifying payment process o Making the business case to switch to mobile and replace inefficient paper systems o Challenges in real time payments: power, connectivity, maturity of service provider o Case for branchless banking o What mobile money might look like o Need for innovative approaches for Rural Finance Strategy Munir Duri, CEO, Kifiya Myriam Said, Director Products and Services, Kifiya Abiyot Bayou Tehone, Director e-Government Studies Kim Fisker, Chief Architect, Ulticom 12.40 How to simplify LTE routing and signalling control complexity? Pieter Veenstra, Lead Solution Architect, Net Number Panel Sponsor: Dialogic 13:00 Panel Discussion: Securing and Optimising the Core Networks to cater for increased traffic from LTE How is the increase of LTE services and devices affecting core network signalling How to handle this extra traffic in the network and maintain QoS Securing the mobile network in Africa: Addressing the security risks and challenges in LTE networks How can MNO’s ensure secure connections on their network? Protecting the EPC against DDoS Ensuring Security at the different interfaces of the Core Network (RAN-Core border, Roaming, Internet, NMS) Highlighting Security and protection against different attacks (Signaling, Diameter Roaming, Core Security, backhaul) Moderator: Dobek Pater, Managing Director, Africa Analysis Mark Verdun, VP, Strategic Alliances, Stoke Thomas Schroer, Director Service Provider Marketing, Dialogic George Debbo – President – Evolution Broadband within Reach services and what - Bridging the digital divide formats are most Richard Alden, CEO, is a social concern that popular? Wananchi Group and can be answered with - Pricing and revenue Steve Christian, VP technological innovation. sharing: where is the Marketing, Verimatrix Will Airtime creditIntransfer and airtime takeover other forms this session we willremittances money for operators in of mobile pa discuss how to provide digital media? 12:30 SES: Changing the high speed Internet - Examples of successful Broadcasting Landscape services to areas with services and lessons in Africa underserved or nonlearnt from less Ibrahima GuibaDelivering Saidou, value existent through prepaid options coverage. successful ones SVP Commercial Africa, - SkyEdge II-c Libra is a Adia Sowho, Head, SES revolutionary mass-market Digital Media, Etisalat router for consumer Nigeria broadband Internet 12:50 How e.TV is leading 11.25 The Future of the connectivity. Libra is a the way in new technology hybrid CPE available at SIM, science or art? innovation half the price of a typical Carsten Ahrens, Maxwell Nonge, Group VSAT. The concept of this Group Senior Vice Head Channels,Delivering eTV a value drivenhybrid consumer / merchantPresident proposition unique satellite solution calls for using Division Telecom satellite capacity for high Industries, Giesecke & 13:10 Panel Discussion: speed downloads, and the Devrient What is the hold up with cellular connection for the Africa’s Digital 11.50 VAS is dead, long return traffic. The satellite Switchover? live VAS link reduces the cellular •How are the key players network congestion thus - The end of traditional adapting to the switchover to promoting an enhanced VAS DTT? user experience. - Where now? •What are the key regulatory Erez Antebi, CEO, Gilat - Squeezing the cloud and financial challenges Satellite Networks - Case Study: How one being faced? customer made an 85% •Lessons learnt from 12:45 Will Ka-band kick OPEX Saving previous roles out of DTT George Yazbek, Chief start a new growth cycle •When is it going Lehulu to be a first step simplifying payment process Technology Officer, forinVSAT in Africa? ready? Jinny Software •What is holding it back? -Identifying sustainable 12.15 The battle for business models for KaSteve Christian, VP Mobile Money success band in Africa Marketing, Verimatrix in Africa’ - Guaranteeing the life Aldred Dreyer, CTO, - Introduction and span of new satellites: is Namibian Broadcasting positioning there enough in the region Corporation Digital financial service in the Ethiopian context- Squaring off the players to justify regional-wide KaEugene Nyagathene, CEO, - Redefining aspirations band coverage? Tele10 - Bridging the gap - How will the emergence Richard Alden, CEO, - Case Study analysis of Ka-band in Africa effect Wananchi Group Johan De Lange: EVP local markets and specific Mike Aldridge, Managing Transaction Services, high value verticals, such Director, Cape Town TV Clickatell as Oil & Gas? Salvation Alibor, CEO, 13:40 Networking Lunch 12.40 Lunch Syscomptech and Exhibition Visit Communications 13.40 Overcoming the Assessing the Role Of challenges of 13:05 Networking Lunch New Technologies In transporting valuable and Exhibition Visit Driving African data over low-capacity 8 AfricaCom 2014 draft agenda – not to be distributed - Offering an attractive range of football-based services : news, content, bulletins - Catering for feature-phone users as well as smartphones - Working with operators and partners to find the optimum monetisation model - Assessing the effects of the 2014 World Cup on data usage in Africa Daniel Price, Business Development Manager, Mobile, Perform Group (Goal.com) 15.30 Refreshments break & exhibition visit 16.30 Content provider perspective: Packaging content for mobile - Understanding data usage in Africa - Developing the right formats and content to needs the needs of mobile users - Delivering an attractive proposition to increase usage Geoff Cohen, CEO, 24.com 16.50 Mxit and Data: a social media brand’s take on the data opportunity - What data services have most potential? - Driving product decisions - Commercialisation: business models to monetise data services - Making the right technology choices Andrew Davies - Chief Operating Officer, Mxit 17.10 Panel: Creating affordable local mobile content: What are the models for African innovators? - Examining the importance of local content in driving data usage - What are the challenges in creating and distributing local content in Africa? and the Opportunities for Operators Network Functions Virtualization offers considerable opportunities for operators across Africa. But when should you consider it and what should you plan for? Should it be considered purely as a cost efficiency or also as a revenue opportunity? David Noguer Bau, Head of SDN/NFV Solutions Marketing EMEA, Juniper Networks 17.00 SDN and Network Virtualisation Standardisation Landscape – examining the benefits for African operators - SDN and Virtualisation Standardisation Landscape - ITU-T Study Groups - ETSI Network Function Virtualization (NFV) Industry Specification Group (ISG) - Use cases and impact on African operators Paul Inglesby, Director, PI Telecoms-ICT 17.30 End of day 2 Directorate, Ethiopian Ministry of Communication & Information Technology 15:00 How to secure the next generation of mobile financial services Leonard York, HOD Technical Account, Giesecke & Devrient 15.20 Interactive Workshop: Understanding market drivers and barriers in Africa for mobile payments Ambar Sur, Executive Vice President – New Product Initiatives, Mahindra Comviva 17.30 End of day 2 GD Telecom (PTY) 13.20 Lunch 14.30 4G LTE … Time for a Mindset Change Why consumers and business want LTE? The world is rapidly shifting to LTE (Number of LTE subscribers increase 20% on average, LTE data volume growing 31% on average, 3G traffic decreasing by -36% etc) Aggressive rollout – why Fast deployment is the best (Lower cost per bit, longer life investment, etc) Overlay is the way to go (it is faster to deploy upgrade and optimize, less down time, more capacity and better performance) Why the market shift to Overlay Daniel Jaeger, President for Africa, Alcatel Lucent 14.50 Role of MW antennas for network optimization and modernization in LTE Era Dr. Junaid Syed, Product Line Management, Commscope Panel Sponsor: Anite 15.10 Panel Discussion: How can operators effectively optimise their RAN networks to manage increases in mobile data traffic as LTE subscriber’s increase? Building the Radio Access Network Test and Measurement considerations for LTE deployments: How critical is test and measurement to ensure Broadcasting WAN links by using 14:30 Can VSAT become existing IT14:50 Understanding the an integral part of the infrastructure in future of Pay TV telecoms mass market emerging markets in Sub-Saharan Africa? Broadcasting In Africa Per Hansen, Senior •Explaining Zuku TV’s Jean-François Fremaux, Sales and Support Broadcast Innovation Business & Product Engineer EMEA, Aspera and tools to developDirector mobile money service, usage and adoption with trus •Assessing the Strategies potential role Development – 14.00 The Power of of multiscreen entertainment LOB Broadband, Eutelsat Mobile Marketing in Africa 15:30 Networking Coffee •Creating a pay TV model - Best practices to for the second screen and Exhibition Visit succeed with your •Understanding the campaigns 16:30 VSAT Applications - What does it take for importance of a strong UI to for the Enterprises engage with the consumer operators and brands to January Makamba, Deputy - Explore the use of VSAT fully embrace the Minister of Communications, applications in the potential of mobile Tanzania government, financial marketing? sector and mining sectors. - Latest survey results - Mobile communications showing the specificities 15:10 Convenience the for Government and of the African market New King Military Jeremy Osborne, Saad Mouneimne, Director - New Trends in the Marketing Director for of Sales ME and Africa, Broadcast services Africa, Gemalto Conax - Mobile and Ka-band in 14.30 Increase ROI Africa 15:30 Analysing the with Afrika Customer Edmund Lee, Senior growing Role of YouTube Experience Sales Specialist, SingTel in the African Broadcast Management ecosystem 16:50 Affordable Rural - Customer support Broadband Connectivity •YouTube’s role in forming ecosystem setup with via VSAT: can it be content partnerships with minimal upfront capital done? local African content - Application-less chat providers - Exploring the business channel for m-banking, •Creating YouTube content case for broadband m-commerce, IVR and for the African consumer connectivity using VSAT more… •Understanding the key - Keeping the costs down - Reduce your OPEX African demographics and while meeting the demand significantly with new creating relevant content for Consumer Broadband technologies like •Streaming content for the - Lessons to be learnt WebRTC and Network consumer on the move from the USA, the most API’s Brett St Clair, Head Sub developed satellite - Feedback from Saharan Africa, YouTube broadband market in the developers around the world – how might world from “hackathons” differences in urban - Future innovative 15:50 Pace Interactive geography affect market services that transform Case Study: Next potential? standard of living Generation Television Rakesh Kukreja, MD, Mansoor Basha , Jerry Frain, VP Products Wananchi Business Director of Product and Strategy, Pace Services Marketing, Comverse 16:10 Keynote Address Understanding How Triple Play is Impacting On African Broadcast Revenues? 17:10 Supply & demand – VSAT pricing & business models for the developing African market 15.00 Making the most of social media opportunities in Africa’s dinigtal market Charles Akpom, Co- 9 AfricaCom 2014 draft agenda – not to be distributed - Making local content affordable: what are the best options? Charles Akpom, Co-Founder/ CEO, Afroterminal Rick Fant, VP, Planning and Ecosystem, Mozilla Koffi Fabrice Djossou, Africa Liaison, ZA Central Registry Adia Sowho, Head, Digital Media, Etisalat Nigeria 17.45 End of day 2 QoS? Ensuring performance and QoE through comprehensive network measurement devices Reducing interference issues in LTE deployments worldwide Managing the increasing complexity in the network from small cells James Zik, Director of Product Management, PCTEL Shaun Desmond, Regional Director, Anite Jonathan Borrill, Director of Marketing, Anritsu 15.40 Refreshments break & exhibition visit Optimising Backhaul 16.50 Panel Discussion: Evaluation of different backhaul technologies Role of Fibre to keep up with soaring data demand: How can operators meet costs for deploying fibre? Opportunities for Satellite Analysing Recent Developments for undersea fibre backhaul solutions Opportunities for Fronthaul in Africa Wilgon Berthold Tsibo, Group CTIO, Azur Telecom Group Jonathan Borrill, Director of Marketing, Anritsu Dr. Marten Scheffer, GM of Network Engineering, Neotel Francesco Tammaro, Senior Solution Sales Manager, Huawei 17.20 Optimising backhaul to meet demands for faster and better quality •Understanding the role of TriplePlay as creating new revenue streams for African telcos •Analyzing triple play infrastructure, how this can be further re-enforced •Delivering content that is reliable for the consumer •Developing a strong customer base to enhance long term revenue streams Sebastian Crozier, CEO, Orange Horizons 16:50 Networking Break & Exhibition Visit Regulatory and Financial Challenges to The Digital Switchover 17:40 Case Study: Understanding the Regulatory Challenges to Local Content Broadcasters in Zimbabwe Gelfand Kausiyo, Chair of the Digitisation Technology Committee, Zimbabwean Broadcasting Commission - Combatting the influx of fibre: adjusting bandwidth prices to allow effective competition - Reliability and availability: gaining the advantage with VSAT - Maximising the value of VSAT back-up services - Hybrid services: protecting your business with fibre-sat integration Job Ndege, Managing Director, Protocol Solutions Founder/ CEO, Afroterminal 17:40 VSAT Africa Chairman’s Closing Remarks 16.00 Value added services for business users 15.30 Apps and the Telco : How apps need to play centre-stage for Telcos as the primary brand interaction point with their customers and customers expect class-leading app experience Dushyant Saraswat, Vice President Business, One97 17:45 End of Day 1 VSAT Africa 17:45 VSAT Africa Drinks Reception, Sponsored by SingTel 18:10 Consolidation in broadcasting and telecommunications markets: lessons for regulatory policy in SADC and other African regions Eugene Nyagahene, CEO, Tele10 11.10 Refreshments & Exhibition Visit 18:30 Close of Day One and AfricaCom Awards Spotlight on Google and the Cloud Opportunity for African Developers 12:00 Introduction by Session Chair Lianne Du Toit, Senior Representative, Silicon Cape Initiative 12:10 FAST DATA: Using Cloud Technologies to make sense of big data Brett St Clair, Head sub Saharan Africa, Google 13:10 Networking Lunch and Breakout Sessions 10 AfricaCom 2014 draft agenda – not to be distributed connections Ensuring Qos through backhaul Reducing backhaul costs How can operators create value and increase profits from LTE when the backhaul costs of carrying this ever increasing data traffic is growing faster than revenue from these services? 17.40 To what extent is the need to upgrade backhaul a key factor in the move to LTE for most African countries? Dr. Marten Scheffer, GM of Network Engineering, Neotel 14:05 FAST DATA Conclusion Brett St Clair, Head Sub Sahran Africa , Google 14:35 Internet of Things: The next little big thing Intel’s vision is to create and extend computing technology to connect and enrich the lives of every person on earth. Intel has industry leading products spanning from devices to the cloud, enabling rapid development of end to end solutions and services. Tommi Raitio, Director of Telco and IOT, MiddleEast, Turkey, Africa Region, Intel Corporation 15:10 Networking Break and Developer Outbreak Sessions 16:10 Develop for Android, Find Success on Google play Tzvika Barenholz, Developer Advocate, Google 16:55 Beer, Nibbles and Interactive Chat 17:30 End of Day One and AfricaCom Awards 2014 Day 3 : Thursday 13th November Future revenue streams Chaired by Bradley Shaw, Founder, Continuum Consulting 9.00 Future product keynote: the Connected Car for Africa - BMW’s ConnectedDrive: what services and apps does it offer to the driver and how? - What partnerships are in place with tech companies and app brands to deliver the service? - How has the offer been adapted to South Africa’s market? car manufacturer Edward Makwana, Group automotive communication manager, BMW 9.20 The Internet of Things: what does it mean for African markets? Examining the IoT opportunities in African markets: what services for what markets? Understanding the IoT ecosystem & new verticals 11 AfricaCom 2014 draft agenda – not to be distributed Monetising the IoT for telcos: what are the business models? Focus on mHealth: business models in the IoT in Africa Panellists: operator Arnauld Blondet, VP, Marketing, Products & Innovations, Orange Group connected car Edward Makwana, Group automotive communication manager, BMW m-health Gustav Praekelt, Founder, Praekelt Foundation and Advisory Board Member, Mobile Alliance for Maternal Action (MAMA) operator Tony Smallwood, Executive Head: M2M & Vertical Industries, Vodacom OTT Brett StClair, Enterprise Country Manager South Africa, Google 9.50 What will be the next game-changing service in African markets? Arun Nagar, CEO, Spice VAS 10.10 Panel: Monetising content: What strategies for the digital age in Africa? How is the content ecosystem likely to evolve and who will be the dominant players? How to manage the partnership and revenue share between content providers and operators? What is the impact of user-generated content on the digital market in Africa? Will all streaming content services be free in the next few years? How will triple play strategies change content delivery, usage and monetisation in African markets? Moderator: Russell Southwood, CEO, Balancing Act Panellists: operator Neeraj Gala, Head Content & Alliances, Airtel Africa OTT Colman Murray, VP Business Development, Yahoo! broadcaster Maxwell Nonge, Managing Director , Platco Digital operator Herman Singh, Managing Executive - Mobile Commerce, Vodacom content provider Justin Zehmke, Head of Publishing, Ole! Media Group 10.40 Refreshments break & exhibition visit 12.00-16.00 12.00-16.00 Chaired by Thecla Mbongue, Sr Analyst, Ovum 12.00 Infrastructure sharing: what are the next steps for African operators? - Incorporating infrastructure sharing in an operator’s strategy: how to get it right without weakening the operator’s assets - Evaluating the results of existing infrastructure sharing initiatives - Going further: what sharing models have most potential in Africa? - Negotiating partnership 12.00-16.00 Chaired by Richard Hurst Senior Analyst, Enterprise Ovum 12.00 Examining the cloud market in Africa: how is the ecosystem developing? - Market overview and growth forecasts for cloud services uptake from corporates and SMEs in Africa - Examining the evolution of the cloud provision ecosystem: major players, new entrants, expected M&A activity - Strategies for operators and cloud service providers to meet enterprises’ needs Richard Hurst, Senior Analyst, Enterprise, Ovum Chaired by Alex B. Dadson, Managing Director, Blue Management Group 12.00 Sharing Best Practice: Smile Communications Case Study Irene Charnley, CEO, Smile Communications 12.20 Operator Case Study: Showcasing Surfline’s activities and plans as the premier 4G LTE data provider in Ghana 12.00-16.00 Chairman: Tony Poulos, Ambassador, TM Forum 12:00 pm – 12:30 pm KEYNOTE: Transforming in the digital age: How to exploit major new opportunities in the evolving ecosystem Peter Dumore, VP Products and Portfolio, TM Forum Agile Business & IT: Delivering speed and Chairman’s Opening Remarks Sylvain Beletre, Principle Analyst, Balancing Act Technology Challenges and Opportunities of Local Content In Africa 12:00 Opening Keynote Address: Engaging your target audience with focused content initiatives •Emphasizing the continued importance of local content in the African market •Positioning Tuluntulu as a key player on the local 12:00 VSAT Africa Day 2: Chairman’s Opening Remarks David Howgill, Chairman Wireless Backhaul Group, GVF & President, Huckworthy VSAT Network & Service Optimsiation 12:05 Driving success for HTS in Africa - How are satellite broadband technology solutions evolving to enable new business models? - Leveraging HTS Chaired by Tom Jackson, co-founder, Disrupt Africa 10.30 What it takes to be an African Entrepreneur in the 21st century - Building a business in an increasingly Connected Society - Triple Bottom Line as a sustainable business strategy - Proliferation of Shared Value Business Models - Customer Product and Service Co-creation - Social Entrepreneurship - Serving people 12 AfricaCom 2014 draft agenda – not to be distributed deals with other operators and sharing companies Bayan Monadjem, Chief Networks Officer, Airtel Africa 12.30 Cost Effective Satellite Communications Networks for Africa Andrey Kirillovich, Director of Integration Services and Projects, RSCC 13.00 Lunch 14.20 What are the optimum tools to optimise Opex and Capex in Africa’s telecoms market? - Assessing the major tools for opex and capex reduction in Africa - To what extent can costs be reduced before it starts affecting quality of service? - Working with different teams and suppliers to achieve viable cost reduction Representative, G&D 14.50 Lessons learnt from first infrastructure sharing projects in West & Central Africa - Determining the infrastructure sharing model: making the right decision for each region/operation - Working with partner operators and vendors: positives and challenges of making the relationships work - What are the major constraints and solutions learnt from the experience so far? Wilgon Berthold Tsibo, Group CTIO, Azur Telecom Group 15.20 Rural telecoms panel: How to increase coverage cost-effectively in remote areas? - Assessing the needs of consumers in rural areas to determine the level of 12.20 Telecom Cloud Innovation and Transformation Pietro Hagemann, Executive Director of IT & Cloud Computing Solutions, Huawei Technologies 12.40 Telco Cloud: Winning the African cloud market with fast and secure services - What makes a cloud fast, reliable and secure? - Pamoja & Symantec: an ideal partnership for Africa - Cloud services with high growth potential – guaranteed! Frank Bunn, EMEA Marketing Manager Communication Service Providers, Symantec 13.00 Lunch 14.20 Developing successful enterprise cloud applications - Examining how cloud computing can support entrepreneurship - What makes a cloud enterprise app successful? - Assessing future opportunities in cloud apps for businesses and entrepreneurs Brett StClair, Enterprise Country Manager South Africa, Google 14.40 Capturing the small business cloud opportunity -Winning value propositions and packaging approaches -Innovation in promotion and go to market channels -Delivering the best customer experience -Strategic partnerships to maximise success Tim Marsden, Director, Service Providers, BCSG 15.00 Panel: Understanding African enterprises’ needs to deliver the right telco Rosy Fynn, Director of Marketing, Surfline Communications Panel Sponsor: Accanto 12.40 Panel Discussions: Highlighting the importance of gaining consumer insight & managing network performance for QoE How should operators tailor their packages to the consumer? Reducing customer churn and ensuring revenue through better assurance and analytics How to give most value to subscribers? Assessing how the network is performing through real-time assurance and proactive management strategies How does network performance impact customer experience, availability and service quality? Ensuring QoE to gain maximum revenues Jorma Heinonen, VP Sales, Accanto Systems James Wang , Senior Vice President, Green Packet Chris Mulhall, Account Manager, NetScout Oliver Finn, Head of Marketing, The Now Factory, an IBM Company Astrid Wastegard, Product Marketing Manager, Infovista 13.10 Lunch Capitalising on LTE through Enhanced Services 14.30 What are the best strategies to build and flexibility in a digital world 12:30 pm – 12:40 pm Introduction to TM Forum’s Agile Business and IT Program Peter Dumore, VP Products and Portfolio, TM Forum 12:40 pm- 1:05 pm Panel Debate: Becoming agile: What does good look like? Moderator: Tony Poulos, Ambassador, TM Forum Panelists: - Bill Hearmon, Chairman, African Broadband Forum and Africa Director of Business Development, Voxox - Sylvie-Marianne Rhugenda, Head of Revenue Assurance & Fraud Management, Vodacom - Obafemi Banigbe, COO, Millicom Ghana Limited (TIGO) Leadership panel of different providers and enterprises sharing the different ways that they are transforming and debating if one method was better than another 1:05 pm – 1:30 pm Managing growth without sacrificing future agility Zanele Mgidi, Head of Mobile Money, MTN Group 1:30 pm – 2:25 pm LUNCH content level •Using local content as a way of engaging with new viewers •Assessing the preference viewers show towards local content Pierre Van Der Hoven, Founder and CEO, Tuluntulu 12:20 Creating a digital outlet for original African Content •Giving a platform to new generational voices in Africa (via the web and mobile) •Working with Ghanaian and West African film makers to get their content to market •Using the internet as a way of advancing local content Charles Igwe, CEO, Nollywood Global 12:40 Content, what's content? •Understanding the role of local content initiatives in Africa •Creating word of mouth success of local content •Assessing the impact of social media networks on content Colman Murray, VP Business Development, Africa, Yahoo! 13:00 An Overview of TMT in Africa George Twumasi, CEO, Africa Broadcast Networks 13:40 Networking Lunch & Exhibition Visit Customer Engagement: Maximizing market share, customer growth and loyalty Broadcast and Content Partnerships With International Players 2:25 pm – 2:35 pm Introduction to TM Forum’s Customer Engagement Program Peter Dumore, VP Products 14:40 Broadcaster Keynote Case Study: BBC’s Innovation in the African Market •Being a global broadcaster technology to maximize opportunities in the consumer, enterprise, carrier and mobility markets Derek Woods, CEO, SatFiber 12:25 Interactive Q&A Session: Key Market Focus: VSAT for GSM Backhaul & Small Cells - Successfully partnering with Telco Operators to provide Small Cell, GSM and last mile backhaul in remote areas - HTS vs. traditional satellite configuration – how does HTS benefit the backhaul market? Chairman: David Howgill, Chairman Wireless Backhaul Group, GVF & President, Huckworthy Panellists: António Rocha, CEO, Infrasat Guy Schalker, CTO, Gondwana International Networks Group Scott Mumford, Group Head of Satellite Services, Liquid Telecom 13:05 Networking Lunch and Exhibition Visit 14:30 Enabling seamless connectivity via end to end cohesive managed hybrid networks - How to achieve true interoperability with a variety of networks and systems - Cost vs. benefit: partnering VSAT with other terrestrial technologies to enable sustainably for profits Ahmed Kajee, ICT Consultant & Entrepreneur 11.00 Providing entrepreneurs with the tools necessary for turning simple ideas into sustainable businesses Melilizwe Gqobo, Hubspace Khayelitsha 11.30 Ampion Venture Bus : Pan-African hackathon for startups with an impact Fabian Carlos Guhl, Cofounder & MD, Ampion.org 11.40 Ampion Venture Bus (Southern Africa): finalist pitches Teams of African and international coders, designers and business minds will present what they have created during the 5-day Ampion Venture Bus hackathon, to stand a chance of being admitted to the "Ampion Fellowship”. 1.00pm Lunch 1.45 Securing funds in tech start-ups in Africa: what investors are looking for 2.15 Ampion Venture Bus (Southern Africa): announcing the winner The jury will now announce the winner & two runners-up of the Ampion Venture Bus (Southern Africa) 2014 2.45 Closing remarks 13 AfricaCom 2014 draft agenda – not to be distributed coverage required - Using satellite to cover remote areas: what are the new solutions to make it affordable? - Using universal access funds: what’s needed from the regulators? Dion Jerling, Managing Director, CONNECT AFRICA Shiletsi Makhofane, Head of Government and Industry Relations sub-Saharan Africa, Ericsson Aniko Szigetvari, Head, Africa & Latin America TMT, International Finance Corporation 16.00 end of day 3 cloud service - Feedback on first experiences of cloud adoption in Africa - What are the pitfalls to avoid when moving to cloud? - Looking at the future of cloud services: what will be the main opportunities for African telcos and enterprises? Nancy Matimu, Head Enterprise Products & Innovation, Safaricom Steven Kirenga, Business Solutions Manager, MTN Uganda 15.30 How can telcos win the cloud market? - Business models for operators to deliver successful cloud services - Understanding enterprises’ needs to deliver the right services - Educating enterprises to sell the cloud proposition Nkosi Kumalo, Executive Head of Product Division: Cloud Computing, Vodacom 15.50 Security in the Cloud: key challenges and considerations - Examining the environment of virtualization in africa’s telecoms - Regulatory considerations for a better integration of Cloud solutions - Improving confidence in the digital space Koffi Fabrice Djossou, Africa Liaison, ZA Central Registry 16.10 end of day 3 launch an LTE network in Africa The Fundamental Ingredients Different Markets' Opportunities Designing the Offer How to launch your Offer Miguel Geraldes, CEO, MTC Namibia and Portfolio, TM Forum 14.50 Examining the MHealth opportunities for Africa and how can LTE facilitate this? Dr. Peter Breitenbach, Head m-Health, Emerging Markets, Vodacom South Africa 3:00 pm – 3:25 pm Managing, measuring and enriching the customer experience in an omnichannel world Dr. Hanlie Smuts, General Manager: Digital, MTN Group 15.10 Panel Discussion: Feathres and applications for LTE- From VoLTE to killer applications, what features will enhance LTE services? Voice strategy in multilayered networks with VoLTE How will voice be handles in an exsisting network Enhancing the VoLTE user wexperience through network optimization and traffic management Leveraging LTE through the provision of new content and applications Tom Allen, Chief Operating Officer, Smile Communications Mohammed Redi Abshero, General Manager, AASLM Com & Telecom LLC Malcom Ramsay, Owner, Pixellife Andrew Heard, Multi- Media Manager, ABN Digital South Africa Open Digital Ecosystem: Creating and delivering complex innovative services 16.30 Merits and 2:35 pm – 3:00 pm The competitive currency of the 21st Century: Extracting maximum measurable value from big data Andre Beyers, Cbayan hief Marketing Officer, Airtel Africa 3:25 pm – 3:35 pm Introduction to TM Forum’s Open Digital Program Peter Dumore, VP Products and Portfolio, TM Forum 3:35 pm – 4:00 pm Panel Discussion: Enabling an open digital ecosystem: Best practices for profitable partnerships Moderator: Tony Poulos, Ambassador, TM Forum Panelists: - Hugo van Zyl, Executive: Mobile Service Delivery, Telkom Mobile - Thembayena Mgozi, Customer Experience Design Specialist, Enterprise Business Unit (EBU), Vodacom South Africa creating local content •Achieving targeted content for the African consumer •Understanding the relationship between the BBC and it’s African partners •Identifying the role of the BBC brand as a global broadcaster Alex Jakana Executive Producer Editorial Partnerships, Africa, BBC 15:00 Cape Town TV Case Study Mike Aldridge, Broadcast Manager, Cape Town TV 15:20 A Case Study of Afrostream's Innovation Across Africa Tonje Bakang,Founder and CEO, Afrostream.tv 15:40 Panel Discussion: What are the major challenges and key successes of being a global broadcaster in Africa? •Who are the key international players in the African broadcast market and how is this changing? •What is the role of regulation in influencing the pace of growth? •What are the influencing factors which are driving African expansion? •Understanding the specific needs of the viewer Alex Jakana Executive Producer Editorial Partnerships, Africa, BBC Colman Murray, VP Business Development, Africa, Yahoo! George Twumasi, CEO, ABN 16:10 Closing Presentation Sylvain Beletre, Analyst, maximised network efficiency and ROI Meir Erez, Director Solutions Architect, SkyVision 14:50 Licensing, regulation spectrum allocation – overcoming the hurdles to ensure growth in the African VSAT industry - Is current regulation standing in the way of progress in bridging the digital divide? - Regulating and reducing national VSAT landing fees: is a panAfrican standardisation too much to hope for? - Understanding the importance of C-band satellite services in the African continent David Hartshorn, Secretary General, GVF 15:10 CLOSING INTERACTIVE PANEL DISCUSSION: Future of VSAT in Africa where next? - Where will the growth come from? How is Africa changing and how can the satellite industry expand addressable markets to capitalise on new HTS capabilities? Chairman: David Howgill, Chairman Wireless Backhaul Group, GVF & President, Huckworthy Panellists: Dror Limor, VP Sales & Marketing, SkyVision Job Ndege, Managing Director, Protocol Solutions Salvation Alibor, CEO, Syscomptech Communications 14 AfricaCom 2014 draft agenda – not to be distributed challenges of VoLTE Rollout Mohammed Redi Abshero, General Manager, AASLM Com & Telecom LLC Balancing Act 16:30 Close of Conference 16:00 End of VSAT Africa 12:00 Chairman’s Opening remarks THE MOBILE MARKETING APP OPPORUNITY 12:05 Creating Multiplatform Apps for the African Consumer Riccardo Pasqualotto Sales Director | 2go Interactive 12:35 Integrating Mobile Engagement as Part of An Overall Brand Strategy Russel Stromin, CEO, Strike Media 13:30 Networking Lunch and Developer Outbreak sessions 14:30 Launching the myedit App Renato Balona, Business Manager, My Edit, Media 24 14:50 Fundable App Business = Business + Design + Engineering Justin Coetzee, Founder, Go Metro 15:10 Networking Break and Developer Outbreak Sessions Appsolutely Fabulous: Case Studies from SA Developers 16:00 THE QUEST FOR THE MOBI GRAIL - 15 AfricaCom 2014 draft agenda – not to be distributed How to engage the African consumer via Mobile Desere’ Orrill, CMO, Ole! Media Group 16:40 Creating a strong successful mobile marketing campaign Lorraine Steyn, Simplifier-in-Chief, I’m Bored 17:00 End of Day Two and Close of AfricApps The AfricaCom 2014 programme is still in development. To discuss it please contact Julie Rey on Julie.rey@informa.com +44 20 7017 5394 @juliereycom Speakingopportunities are open to operators, regulators, selected digital brands and sponsors of the event. For information on sponsorship opportunities please contact Jean-Pierre Bird on jeanpierre.bird@informa.com http://africa.comworldseries.com @AllAboutCom 16