Job Posting
Department: 81
Organization: 812062
Job Code/Title: 15102
-
Executive Offices
Ex Entrprs Dta Ctr Div
Network Specialist 2
Position Number: 50355113
County: Dauphin
Work Location: Office for Information Technology
Bureau of Infrastructure & Operations
1 Technology Park
Harrisburg, PA 17110
Type of Job: Civil Service
Union: AFSCME
Bargaining Unit: A4
Seniority Unit: Commonwealth Technology Center
Type Position: Permanent / Full Time
Salary Range: $51,169 - $77,712
Pay Schedule / Range: ST / ST08
Posting Length: 15 days
Posting Dates: 6/3/2014 - 6/17/2014
Contact Number: (717)772-8075 or lshank@pa.gov
Information: WORK HOURS: 6:00 AM to 2:30 PM
SUPERVISOR: Courtney Ramond
Description of Duties: This is an advanced and highly technical position within the Enterprise Data Center (EDC)
in the Office of Administration / Office for Information Technology.
This position is responsible for supporting the day-to-day virtual server operations within
the EDC and supports all of the consolidated agencies and the various service offerings
provided to other Commonwealth agencies. This includes design, deployment,
configuration, management, monitoring, maintenance, repair, and decommissioning of
server hardware, VMware hosts and related equipment. This position is a member of the
EDC Technical Operations Team - Server Operations, and is responsible for all virtual
server system administration of all virtual servers within EDC Managed Services and
Managed Services Lite services offerings.
Responsible for server deployments, configuration, management, monitoring,
maintenance, troubleshooting, repair, and decommissioning. Performs operating system
deployments which are installed using an in house developed and managed tool.
Knowledge and professional applied experience with IBM server diagnostic tools, RAID
controllers, BIOS configurations, and firmware. Detailed knowledge of different RAID
levels, NIC teaming, and Microsoft Clustering Service.
Responsible for following EDC standards when deploying servers and other equipment
within all environments. These standards include change management, cable
management, and inventory management.
Responsible to inventory all new servers and other hardware when received and verify all
equipment was received based on the purchase order. Server inventory includes CPU,
memory, hard drive, NIC, and HBA quantity and configuration. When deploying a new
server, this position is responsible to update the inventory system with all required
information including hostname, IP address, patch cable numbers, etc.
Knowledge and professional applied experience with configuring Cisco network
equipment in multi-protocol networks, and other protocols such as DNS, WINS, DHCP,
routing. This position is required to configure network ports when deploying servers and
other networked hardware. Port configurations include VLAN ID, speed, duplex, etc.
Responsible for building VMware hosts. Provisions and deploys virtual machines.
Initiates requests, installs and configures new virtual infrastructure components.
Performs capacity planning for the virtual server environment on a regular basis to ensure
the planned and anticipated growth can be accommodated.
Maintains awareness of, tests and installs VMware software patches.
Manages data stores for virtual infrastructure.
Responsible for maintaining IBM Director deployment to monitor server hardware.
Responsible for performing backup and restore duties when needed.
Responsible for maintaining DSView software. This includes any upgrades, issues or new
features of the software.
Responsible for performing system and infrastructure maintenance in accordance with
Commonwealth ITB-SYM010. Service impacting maintenance is required to be performed
during non-business Commonwealth designated maintenance windows.
Responsible for reviewing and following up on agency/customer trouble tickets through
the enterprise remedy system per existing service level requirements.
Responsible for reviewing monitoring alerts for servers and network hardware and
responding appropriately to correct the problem reported.
Responsible for the daily operations of the Enterprise Data Center
production/infrastructure environment. This function supports the requirement for systems
operations, systems maintenance, back-up/recovery, disaster recovery, as applicable and
other system and production support requirements. Also provide specific technical
analysts that support the various operations personnel for troubleshooting assistance
when necessary.
Provides EDC technical support functions of deployed technologies such as systems
administration, domain management, network support, technology architecture, as well as
providing liaison support for the various services and help functions within the
consolidated agencies.
Maintains currency with technology in order to make recommendations to departmental
management on the technological direction of the agency's network infrastructure.
Evaluates server configurations and performance statistics to ensure maximum operating
efficiency. Provides direction to Exchange Network Management Team, Application
Management Team and agency staff in implementing changes to server configurations.
Develops plans for and manages upgrade of software to ensure version consistency
among agencies within the EDC and to ensure all customers have access to the latest
tools that will allow them to work in the most productivity and efficient manner possible.
Develops and implements operating procedures for staff within the Technical Operations
Team to guide end user requests for support and service.
Provides technical guidance to Commonwealth agencies during the deployment of
servers and systems within the EDC co-location services offering. This includes software
and hardware recommendations for servers.
Provides direction to the agencies in identifying operational problems related to hardware
components; software (both client and server level); network servers, network operating
system software and related networking components such as hubs, routers, switches,
etc.; and messaging system servers and software; and remedying these problems in an
expeditious manner to minimize worker downtime and lost productivity.
Meets with managers and IT Staff from all agencies to ascertain requirements and to
provide consulting assistance to determine the appropriate computing devices and related
equipment for use within those offices.
This position is required to be On-Call 24/7 on a rotating basis with other team members.
While On-Call, this position is required to respond to critical incidents, production alerts,
and customer tickets.
Travels and responds to after hour support for technical assistance on an as needed
basis.
Performs other related duties as assigned, to include those outlined in the CoG Plan
when the Plan is activated. Responds to the designated alternate or secondary location
when directed in response to a catastrophic incident
PLEASE NOTE: Final selected candidate(s) may be required to undergo and successfully
complete a comprehensive background check, which may include criminal and financial
checks.
Essential Functions: * Lift and/or maneuver IT hardware up to 50 pounds
* Use a computer and standard office equipment
* Communicate effectively, orally and in writing
* Work independently and as a team member
* Plan and organize tasks
* Maintains effective working relationships
* Provide 24/7 on-call support on a rotating basis
* Read and comprehend technical documentation
Last Date Job Applications Will Be Accepted: Tuesday, June 17, 2014
THIS POSITION MUST BE POSTED FOR 15 CALENDAR DAYS:
The next lower classification(s) for promotional purposes in accordance with collective bargaining:
Network Specialist 1
Recruitment Method(s):
Applicants must meet one (or more) of the following methods(s) to be considered for this vacancy:


Seniority Promotion (Bidding employees in the next lower classification within the designated seniority unit.)
Seniority Unit Lateral (Movement to the same class title within the designated seniority unit.)
When the collective bargaining obligation(s) have been met, then the following recruitment methods may be used:

Promotion Without Examination



Transfer
Reassignment
Voluntary Demotion
Eligibility - all candidates
1. Meet the minimum experience and training required for the job: One year of experience as a Network
Specialist 1; OR Two years of information technology experience that includes one year of technical
experience in network operation or network maintenance, and an associate's degree in any information
technology field; OR Four years of information technology experience that includes one year of technical
experience in network operation or network maintenance; OR An equivalent combination of experience and
training that includes one year of technical experience in network operation or network maintenance.
2. Be a resident of Pennsylvania.
3. Be eligible for selection in accordance with Civil Service rules.
The below organization and or location restrictions apply only to the following
recruitment options:
o
Contractual Job Posting
Organization and/or location restrictions
4. Be currently employed in the following Organization(s):
o Any Organization within Dept. of Executive Offices Only
5. In one of the following Area(s):
o Dauphin County
Eligibility - Competitive Promotion Without Examination Only
CLASS RESTRICTIONS
1. Have held regular civil service status in one of the following classifications:
o Network Specialist 1
Selection Criteria
2. Minimum experience and training required for the job.
3. Meritorious service; defined as (a) the absence of any discipline above the level of written reprimand during
the 24 months preceding the closing date of the posting, and (b) the last due overall regular or probationary
performance evaluation was Satisfactory or higher.
4. Seniority, defined as a minimum of one year(s) in the next lower class(es) by the posting closing date of
6/17/2014.
Application Instructions
5. Interested qualified applicants must submit all requested materials as specified in the "How To Apply
Section". Failure to comply with the above application requirements will eliminate you from
consideration for this position. Send completed application materials to the address listed in "How To
Apply" section.
6. Additional information may be obtained by calling: (717)772-8075
This section is issued for compliance with Management Directive 580.19, Promotion in the
Classified Service without Examination.
How to apply - all candidates:
The following materials must be mailed and postmarked on or before Tuesday, June 17, 2014:
1.
2.
3.
4.
Completed Civil Service Application (0.40 MB)
Most Recent Employee Performance Review
Printed Bid Form
Submit a request for consideration in the form of a memorandum, letter, or bid form which must be
accompanied by a resume which reflects work history and education.
If interested in applying by mail, please send above specified materials to:
CONTACT PERSON: Lynn Shank
ADDRESS: 1 Technology Park
Harrisburg, PA 17110
TELEPHONE: (717) 772-8075
E-MAIL: lshank@pa.gov
The Commonwealth of Pennsylvania is an equal opportunity employer.