Role Profile
IAC Operations Manager
Role Profile
Job Title:
Location:
Reports To:
Independent Award Centre (IAC) Operations Manager EMAS
Flexible, any country in the EMAS region (convenient to a transport hub). Work remotely
with close liaison with the EMAS regional office (based in London, England)
EMAS Regional Director
Summary of Role
The role of the IAC Operations Manager is to support the growth of the Award through provision of training
and guidance to new and existing Independent Award Centres.
Using effective research techniques, the role incumbent will identify prospective new IACs to run the Award,
leading to recruitment and development of new IACs across the Europe, Mediterranean and Arab States
(EMAS) region to increase representation and opportunities for both young people and leaders from diverse
backgrounds.
Additional responsibility will be held for managing and ensuring compliance with licence requirements for
new and existing IACs, providing support around the principles and requirements of the Award programme,
and the effective use of digital tools in doing so.
Key Responsibilities










In conjunction with the Regional Director, develop the Regional IAC Strategy and ensure its
implementation in EMAS region.
Support the delivery of a high quality Award Programme across the IACs in the region.
Ensure effective day to day contact and support for IACs and related structures in the region.
Schedule and undertake audit and compliance reviews with IACs in accordance with licensing
requirements.
In conjunction with the Regional Team, actively recruit, license and induct new IACs in EMAS
Be responsible for the planning, promotion and management of regional IAC events in EMAS.
Induct and train staff and volunteers in IACs in EMAS in partnership with the other Regional staff
members and the Regional Training Panel members.
Represent the Regional office on national IAC training initiatives and events.
In conjunction with the Regional Office produce and deliver a Regional IAC training strategy and
calendar including the setting of and adherence to budgets and income generation targets.
In conjunction with the Regional Office, support the Regional training team in delivering trainings
to IACs in the EMAS region as outlined in the training framework and quality assurance checks on
the training delivered.
© 2015 The Duke of Edinburgh’s International Award Foundation
Page 1
Role Profile
IAC Operations Manager







Produce and implement a plan for licence reviews to include a timetable and a set process to
ensure a consistent approach is taken in all reviews.
Acting as a system super user, provide Online Record Book training and troubleshooting services
and support to IACs.
Approve participants’ activities and Awards in EMAS region through the Online Record Book.
Manage the database of IACs in EMAS region and update contacts on the website
Contribute to the development of IAC related learning materials for the Award’s online learning
platform (the Learning Hub).
Ensure the delivery of the Award meets International standards and work with staff and volunteers
to develop strategies to maintain and improve quality.
Undertake any other duties as required for the successful delivery of Regional objectives.
© 2015 The Duke of Edinburgh’s International Award Foundation
Page 2
Role Profile
IAC Operations Manager
Person Specification
CRITERIA
ESSENTIAL
DESIRABLE
Qualifications
Professional qualifications in teaching and/or
youth work or a related field
Educated to degree level
Evidence of continuous professional
development (CPD)
Experience
Experience of running The Duke of Edinburgh’s
International Award
Experience of managing youth programmes and
project management
Experience in the training of adults and leaders
Achieved Bronze, Silver or
Gold Duke of Edinburgh’s
International Award
Previous experience of
working in a youth
development organisation
HOW
IDENTIFIED
Application
Form &
Qualification
Certificates
Application
Form &
Interview
Bi-lingual in another
language to a written and
oral business
communication standard
Experience of Salesforce or
similar data management
tool
Knowledge
Knowledge of the Duke of Edinburgh’s
International Award
Interview
Cultural awareness and sensitivity
Skills and
Abilities
Able to demonstrate leadership and decision
making skills
Project management skills
Interview
Able to organise and plan effectively.
Ability to communicate and network effectively
at all levels.
Ability to work with a diverse range of
stakeholders
Ability to work collaboratively and as a team
member.
Ability to work alone, on own initiative, manage
time, prioritise workloads, work under
competing pressures and to deadlines.
© 2015 The Duke of Edinburgh’s International Award Foundation
Page 3
Role Profile
IAC Operations Manager
Computer literate. Experienced user of MS
Word, Excel and PowerPoint.
Circumstances
Full time role working Monday to Friday with some flexibility required on or around the lead
up to regional events.
Must be eligible to work in the country they are situated in.
Must be willing to travel on behalf of the Foundation, sometimes with overnight stays.
Overtime is not payable, though hours worked over and above standard contract can be taken
in lieu of payment (in line with policy)
Benefits will be in accordance with local customs and legislative requirements.
© 2015 The Duke of Edinburgh’s International Award Foundation
Page 4