Document Code: HR.F.058
Document Owner: HR Coordinator
Revision No: 1
Effective From: June 2012
Job Services Australia Site Manager
Position Description
_____________________________________________________________________________________________________________
Location
Reports To
Direct Reports
Kununurra
Manager – Employment Strategies
Employment Advisers
Site Receptionist
Community Liaison Officers
Position Purpose
To drive employment outcomes for Aboriginal people in the East Kimberley using the JSA contract.
Wunan’s Employment Services have developed a range of solutions that support people to take this journey. A key component of this is
the reduction of dependence on welfare and support people into real jobs whilst also offering safe, quality housing.
The Site Manager motivates, guides, supports and develops staff working closely with the JOB futures national team to track
performance and ensure delivery of a coherent integrated service to job seekers and employers.
A key position objective is to achieve high performance in the Employment Services Contract 2009 – 2012 whilst maintaining contractual
compliance.
Remuneration
Dependent on experience.
9% superannuation
Salary packaging benefits
Employment
Conditions
Five weeks Annual Leave
Ten days Personal Leave
Five days Professional Development Leave (includes travel time)
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Document Code: HR.F.058
Document Owner: HR Coordinator
Revision No: 1
Effective From: June 2012
Job Services Australia Site Manager
Position Description
_____________________________________________________________________________________________________________
ACCOUNTABILITIES
EXPECTED OUTCOMES
Staff recruitment, supervision and co-ordination, including regular staff meetings.

Individual or group placement targets that
contribute to the overall site performance
goals are achieved (individual or group
placement targets will negotiated with the
manager and reviewed quarterly)

Individual or group outcome/s including social
outcome/s targets that contribute to the
overall site performance goals are achieved
(individual and group outcome targets will be
negotiated with the manager and reviewed
quarterly)

Plans developed in negotiation with job
seekers that maintain a high level of job seeker
engagement and contract are developed

Effective interventions to address identified
employment barriers and that motivate
disadvantaged and disengaged job seekers to
participate in activities that lead to securing
sustainable employment outcomes are
implemented

Files, file notes, claim evidence and correctly
completed forms in line with the DEEWR

Staff development and training which includes ensuring that staff members have full contractual and
procedural knowledge (issue contracts, guidelines and updates) and regular reviews of performance.

Monitoring of placements, ensuring that they are correctly input in a timely fashion.

Monitoring of Post Placement Support (PPS) ensuring that outcome requirements are being met.

Monitoring of outcome claims ensuring that appropriate documentary evidence has been gained.

Monitoring of service claims ensuring that correct procedures including documentary evidence has been
gained.

Monitoring of use of the Employment Pathway Fund (EPF) ensuring that suitable documentation has
been gained and that Professional Services Manager (PSM) is used for internal expenditure.

Monitoring of records of contacts and other activities in DEEWR system, JF Central and PSM to ensure
that all activity is being undertaken and correctly documented.

Monitoring that service delivery is being undertaken according to the DEEWR and JOB futures contracts.

Undertake extensive liaison in the community securing contacts, resources, partnerships and
information; and undertaking marketing of JOB futures.

Partake fully in JOB futures Compliance program.

Undertake extensive analysis of performance data and indicators in order to understand trends.

Quickly implement remedial action if targets are not being met.

Maintain thorough knowledge of job opportunities in the local labour market.
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Document Code: HR.F.058
Document Owner: HR Coordinator
Revision No: 1
Effective From: June 2012
Job Services Australia Site Manager
Position Description
_____________________________________________________________________________________________________________
ACCOUNTABILITIES

Encourage an all of staff team approach to identifying work priorities and areas for improvement.

Maintain a level of contract and operational knowledge that is conducive to satisfying contractual
requirements at all times. Ensure that the site remains open and that services are able to be delivered.

Operate within the contract and the authority delegated to the Manager by the Commonwealth to
ensure contract compliance
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EXPECTED OUTCOMES
documentary evidence guidelines and Job
Futures contractual requirements are
maintained

Currency of knowledge of contractual
requirements and operation through regular
review of DEEWR and Job Futures tools and
communications is maintained

Contribution to a quality work environment by
identifying solutions to operational problems
and maintaining a professional relationship
with other team members

Ensure appropriate learnings, conduct and
productivity of nominated staff through
support and direction

Files, file notes, claim evidence and correctly
completed forms in line with the DEEWR
documentary evidence guidelines and Job
Futures contractual requirements are
maintained
Page 3 of 6
Document Code: HR.F.058
Document Owner: HR Coordinator
Revision No: 1
Effective From: June 2012
Job Services Australia Site Manager
Position Description
_____________________________________________________________________________________________________________
KEY ROLE RELATIONSHIPS
Internal:
Manager – Employment Strategies
Employment Advisers
Site Receptionist
Community Liaison Officers
Workforce Development Centre and other Employment Strategies staff
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External:
Indigenous Job Seekers
Local Business Community and Employers
Indigenous Support Providers
Training Providers
CDEP
Job Futures
Page 4 of 6
Document Code: HR.F.058
Document Owner: HR Coordinator
Revision No: 1
Effective From: June 2012
Job Services Australia Site Manager
Position Description
_____________________________________________________________________________________________________________
MINIMUM REQUIREMENTS
DESIRABLE
Experience:

Excellent communication skills including negotiation, advocacy, conflict
resolution skills, assessment skills and the ability to quickly create rapport

Experience as a manager in employment services especially Job Network or
DEN


Sales/marketing skills
Experience in a high performance environment


Time management skills
Experience with extensive community liaison and activity


Information technology skills and administration skills
Experience in Case Management


Current knowledge or ability to gain knowledge of local service providers
Experience in recruitment


Group facilitation experience
Ability to liaise with the community including employers, job seekers,
service providers and others to identify opportunities for job seekers

Employment experience in a compliance framework environment


Appropriate drivers and other licenses
Ability to maintain accurate records (electronic and paper-based) and to
understand and implement contract requirements and guidelines

Ability to set priorities and to achieve outcomes in a performance driven
environment

Demonstrated ability to develop effective working relationships

Demonstrated ability to use active listening and questioning techniques to
identify goals, strengths and obstacles

Demonstrated ability to coach and mentor others to achieve goals
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Document Code: HR.F.058
Document Owner: HR Coordinator
Revision No: 1
Effective From: June 2012
Job Services Australia Site Manager
Position Description
_____________________________________________________________________________________________________________
MINIMUM REQUIREMENTS
DESIRABLE
Qualifications:

Qualification such as psychologist, counsellor, youth worker, mental
health worker

Certificate in Employment Services

Experience driving in off road conditions
Employment Services qualification or similar
Legislative requirements:
DEEWR provided guidelines
Local Service Agreement
Police Clearance
PERFORMANCE MANAGEMENT
This position is subject to satisfactory completion of regular performance appraisals and particularly a three (3) month Qualifying Period. You will be assessed on
your:
Performance in carrying out your accountable duties

Performance in meeting specific quantitative and qualitative performance measures as defined under Expected Outcomes above

Continuing ability and willingness to assist in achieving the objectives of Wunan
A formal performance appraisal will be conducted by the Manager, Employment Strategies prior to the completion of your contract
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