The Patron Spirits Company Patron Tequila By: Allison Gubitz, Lauren Wray, Cole Canning, and Ben Manses 1 1. Executive Summary The US and Mexico hold the two largest shares of the tequila market; 49.5% an 35.3% respectfully. The main reason for the popularity of tequila in the US and Mexico is the very strong party image that tequila holds. The margarita is the most popular cocktail in the US, so it is obvious why tequila has such a large market (Smith & Tovey, 2010). In the tequila industry there is a growing desire for 100% blue-agave tequila, which is driving up the market for the ultra-premium tequila brands (Guerrero, 2010). In 2010 the US market share of ultra-premium tequila grew form 16% to 40.5%. One aspect that has shifted the industry is the economic downturn. However, the tequila market has found a way to continue to market their product. From the economic downturn, there has been a growth in the purchase of pre-mix cocktails to be consumed at home instead of in the bars (Smith & Tovey, 2010). John Paul DeJorias and Martin Crowley launched the Patron Spirits Company in 1989. Over the years, Patron has grown to command 15.2% of the US tequila market share. Like all tequilas, it is made in Mexico but unlike most tequila, it is consumed mainly in the US. It is an ultra-premium tequila that is targeted to high-end consumers (Just-Drinks, 2008). Patron says they are dedicated to producing the best tequila in the world. Patron produces three types of standard ultra-premium tequilas; blanco, reposado, and anejo. They also produce two types of Gran Patron tequila. As well, they produce two types of rum and one type of vodka (The Patron Spirits Company, 2012). Patron spirits is the second most popular brand of tequila and the most popular brand of ultra-premium tequila (Landi, 2008). Through successful marketing, Patron tequila has become the best-selling tequila in its price point around the world (Emerson, 2011). Because Patron is a privately held company, they 2 have the ability to keep their marketing efforts in full-force, even when the economy may be in a downturn (“Talk From the Top”, 2009). With Patron’s sleek look and hand-blown bottles, they continue their premium façade through the smooth taste of their tequila. Patron features four tequilas with prices ranging from $45 to $500 a bottle (Smith and Tovey, 2010). Patron’s slogan of “Patron. Simply Perfect” fits their product of Patron tequila to a tee. Although Patron is such a powerful company they do have many competitors. Their direct competitors are other ultra-premium tequilas, notably 1800 and Avion. Their indirect competitors are Jose Cuervo, Sauza, and vodka products in general. But even with the competition, Patron has many competitive advantages. For one, there is a growing desire for 100% blue agave tequila. Another advantage is simply the Patron name brand. Patron has done a very good job over the years of branding their company. Patron tequila targets a fairly specific group of consumers; males between ages 21-40 whom make more than $40,000 annually (Levere, 2006). However, Patron does not just target to this specific demographic. Brand manager, Leigh Hofmyer, believes that Patron is consumed by a huge amount of the US population, in and outside of the target demographic. Patron also has been noted for targeting the upper-echelon psycho-graphically (Kin, 2010). Consumers tend to consume the ultra-premium Patron in bars and at restaurants but choose a cheaper tequila choice at home (Mullman, 2009.) 3 2. Industry/Company Overview Industry Background The United States is the largest tequila market with a 49.5% share of the global market. Mexico is a close second with a 35.3% share of the global market. Falling way behind, Germany has a 1.6% share of the global market. As well, Canada, France, the UK, Japan, Brazil and Greece all hold under 1% of the global market (Smith & Tovey, 2010). One reason tequila has such a high market share in the U.S. is that fact that is holds a very strong party image. The margarita is the most popular cocktail in the U.S., which is a main reason why tequila has such a high market share in the U.S. Another contributing factor in the high U.S. share and growth is the growing popularity of white/silver tequila. White spirits are seen as easier to drink and more mixable (Smith & Tovey, 2010). Similarly with the U.S., Mexico has a high market share because of the fact that tequila holds a hard party image. Mexico’s market share grew slightly with the creation of ready-todrink cocktail (Smith & Tovey, 2010). There is a growing momentum in the global tequila market shown by the 4.8% growth in 2011. A major reason for the high growth rate is the restoration of the agave supply (Smith & Tovey, 2010). Along with the overall tequila growth, there has been a growth in the ultrapremium categories. Premium tequila’s share of the global category rose from 7% to 12.1% from 2001 to 2010. This growth can mostly be contributed to the U.S. ultra-premium’s share of the U.S. market, which rose from 16% to 40.5%. Patron’s CEO John McDonnell said, "Clearly everyone's trying to get into the ultra-premium tequila segment. The good thing is it's bringing 4 more people into the category. The low end is declining, and premium to super-premium tequilas are growing” (Smith & Tovey, 2010). A trend right now in the tequila market is the desire for 100% blue-agave tequila. Mexican exports of this tequila increased by 24% from the previous year. In contrast, sales of cheaper Tequila with less than 100% blue-agave, called mixtos, have slowed down. Exports of mixto tequilas increased only 5% in the same time period (Guerrero, 2010.) This is another sign that the ultra-premium segment is growing rapidly. One aspect that shifted the industry was the global economic downturn in recent years. But instead of the tequila industry simply going down in sales, they shifted their sales to a new market. Many marketers began to focus on creating pre-mix cocktails that are consumed at home rather than new tequila products to be sold to the bars (Smith & Tovey, 2010). Overall, tequila is becoming a more versatile alcohol. “Tequila is an incredibly flexible category, with offerings both white and aged, both value and super-premium, to be mixed or shot or sipped.” Another reason why Tequila is so versatile is its’ usage in ready-to-drink and readyto-serve cocktails (Smith & Tovey, 2010). Traditionally tequila was a cheap spirit that didn’t go down easy. High-end consumers typically drank other liquors such as Cognac or Scotch. In this, the creators of Patron Spirits realized they had a challenge. They understood that they were selling a product at a unique price point and a different quality of product than the tequilas that most people were used to. Since the brand started distribution, not only have they created a product people were not used to, they also changed the face of the tequila industry. Experts believe there has been much refinement within the tequila market within the last ten years, people are demanding higher quality tequilas and 5 sales of Patrons are rising as a result. Each year, the ultra-premium tequilas took more and more of the market share away from cheaper mixto tequilas. Company Snapshot John Paul DeJoria and Martin Crowley launched Patron Spirits in 1989 as a line of ultrapremium tequilas. Upon its inception, it featured only two tequilas, but has grown to feature a full line of tequilas including tequila-based liqueurs, as well as Pyrat XO, an ultra-premium rum, and Ultimat Vodka. Once a small and exclusive operation, Patron grew to command 15.2% of United States tequila market share in 2010, second only to Cuervo (Shaken News Daily, 2011). They are headquartered in Las Vegas, Nevada but all of their tequila is made in the town of Atotonilco El Alto in Jalisco, Mexico. Bacardi Spirits Co. is a large shareholder in Patron Spirits as of 2008 (Just-Drinks, 2008) As a tequila producer, Patron commanded 15.2% of the market share in the U.S. as of 2010. It is second only to Jose Cuervo, which is owned by Diageo North America. Patron, like all tequilas, is made in Mexico but unlike many others, it is consumed primarily in the United States. It is an ultra-premium spirit, which is targeted to high-end consumers. Patron’s products often cost three times or more than market competitors, making it a drink targeted towards the wealthy, or people who want to drink like they’re wealthy. They claim in their mission statement to be the first spirit in this price range to sell over 1 million cases (Just-Drinks, 2008). In their mission statement, revenue is not mentioned and it seems like they avoid the financial aspects of their mission by claiming that creating a quality product is all that they care about. They have a very distinct missions statement. They say they are dedicated to producing the best tequila in the world. They want to create the finest spirits in every category they 6 produce. Patron Spirits also has philanthropic objectives including the rebuilding of New Orleans as well as supporting a number of charities to help fight world hunger, help children in need of medical assistance and protecting the environment “At the Patron Spirits Company, we don’t just produce the world’s highest-quality spirits, we’re also deeply committed to environmental and philanthropic efforts, and we take great responsibility in ensuring that our products are enjoyed safely and sensibly” (The Patron Spirits Company, 2012). All of Patron’s tequilas are made in their distillery in Atotonilco El Alto in the province of Jalisco, Mexico. Their distillery is made up of 12 independent distilleries (English, 2011). Their tequilas are made completely from locally grown agave and fermented in pine barrels. Patron Spirits employs between 250 and 1000 employees. The company claims that sixty hands go into making each individual bottle of their tequila. Patron distributes eleven products in over 100 countries worldwide (Landi, 2008). Patron produces three types of standard ultra-premium tequilas; blanco, reposado, and anejo. Patron also produces two types of Gran Patron tequila and two types of rum. They also make one type of Ultra-Premium Vodka, Ultimat. Their entire lineup began in 1989 and is comprised of these 11 distinct products: 1989 - Patron Silver and Patron Anejo 1992 - Reposado & Patron Citronge (an 80 proof orange liqueur used for mixing, marketed as a choice ingredient in top shelf margaritas) 1992 - Patron XO Cafe (coffee liqueur made with patron tequila) and Patron XO Cafe Dark Cocoa 1996 - Pyrat XO Reserve, an Ultra-Premium Carribean rum 1996 - Pyrat Cask 1623, an expensive limited-edition aged dark rum ($300+) 7 2004 - Gran Patron Platinum Tequila ($250+) 2007 - Gran Patron Buredos, Limited-Production Anejo Tequila (4600+) 2007 - Ultimat Vodka, an ultra-premium Polish Vodka (The Patron Spirits Company, 2012). Patron Spirits is the second most popular brand of tequila, and the most popular brand of ultra-premium tequila (Landi, 2008). Patron Tequila shows no sign of slowing down, and demand rises consistently with the increasing demands for quality tequilas. 3. Product Review Patron Tequila is an ultra-premium-tequila that was developed and introduced in 1989. Through successful marketing, Patron Tequila became the best-selling tequila in its price point around the world. Produced in Jalisco, Mexico and headquartered in Las Vegas, Nevada, Patron Tequila has grown to be one of the most successful in its class and has gone from two employees to over 1,500 (Emerson, 2011). Although sold around the world, Patron Tequila has had great success in the United States. In 2008, the company had a 32.5% increase in sales. Because Patron is a privately-held company, they have the ability to keep their marketing efforts in full-force, even when the economy might not be at its best. By not having to answer to shareholders, it allows the company to make decisions based on their opinions of how and when to market the tequila (“Talk From the Top”, 2009). According to John McDonnell, Patron’s Chief Operating Officer, the company is in constant growth and success. "This calendar year," he says, "we're looking at volumes of around 8 1.85m cases globally. That's growth of around 15% to 20% up on last year" (“Talk From the Top”, 2009). Coming in second in the tequila market, behind Jose Cuervo, Patron was one of the innovators in tequila becoming a competitive clear drink; going against the top selling liquor, vodka (Brandes, p. 22, 2012). Not only has Patron been able to compete with brands such as Smirnoff and Svedka, they also have been a large competitor for liquors in their price range such as Cognac and Scotch (Smith & Tovey, 2010). The United States has been Patron’s greatest market. Out of their 1.77 million cases sold in 2008, 97% of them were sold in the United States. The goal for Patron is to make these sales mirrored in countries across the world. McDonnell has seen progress, with sales in the UK up by 60%. The company is also seeing their drink sold in swanky bars and clubs around Ireland and Scottland (Smith & Tovey, 2010). With their sleek look and hand-blown bottles, Patron continues their premium façade all the way through to the smooth taste of their four brands of tequila. There are four tequilas sold by Patron: Patron Silver, Patron Platinum, Patron Anejo, and Gran Patron Platinum. With prices ranging from $45 a bottle to $500+, Patron continues to have steady growth even in the economic crisis (Smith & Tovey, 2010). Although sales have been profitable and still growing, the economy has had an impact on the sales of the tequila, however, with only a 3% sale increase in 2008. The company is not fearful of the economic status based on their belief that people will always spend the extra few dollars in order to enjoy an ultra-premium drink (Smith, A., Tovey, L, 2010) 9 Patron is constantly marketing in order to keep their sales up. Unlike other liquor companies such as Seagrams, Patron feels that instead of cutting their marketing efforts, they should increase them. With their slogan, “Patron. Simply Perfect.” the brand continues to emphasize the quality of their tequila. Even through the tough economic times, Patron has continued to grow much thanks to their marketing. Patron’s sales increased 5.8% between 2010 and 2011 according to NABCA data (Standness, 2012). In changing times, the company started a social network club in 2007. The idea was to create a “gathering place to share ideas, learn about the latest trends and stay in the know about their favorite spirit” (Brandweek, 2008). By providing questionnaires on their site, it allows for the marketing team to understand who their member base is and therefore market better and more specifically to them. The page has proved to be a profitable idea, increasing sales by 45.5% between 2006 and 2007 (“Patron Feels”, 2008) 4. Competitive Review and Competitive Advantage Patron Tequila has many direct and indirect competitors. Patron’s obvious direct competitors are the other ultra-premium tequila brands, such as 1800 and Avion. Their indirect competitors are broken up into two groups; tequila products and non-tequila products. Their tequila product competitors are Casa Cuervo and Beam Global (Sauza). Their biggest nontequila competitor is vodka products. 10 Direct: 1800: They are owned by the Beckman family and distributed in the US by Proximo Spirits. In 2010 they increased their sales by 17.2%, a good sign that their company is growing. In 2009, 1800 spent $15 million alone on a TV, print, online and outdoor advertisement campaign with Michael Imperiloi from “The Sopranos” as it’s centerpiece. This advertising campaign was aimed directly at Patron (Hein, 2009). Avion: It was launched in 2010 as a part of the script for HBO’s “Entourage”, and has grown very quickly from there (Advertising Age, 2012). By the end of 2010 they launched their product in 12 new states due purely to consumer demand. The company had originally planned on only launching it in 2 states. From being featured on “Entourage”, Avion has accumulated a very large following in the two years it has been produced (Beverage World). Indirect: Jose Cuervo: They are the world’s leading tequila house, holding a 29% volume share of the global market in 2008. Their global volume is growing at a rate of 2-3% a year. In recent years, the company has launched many new products such as Jose Cuervo Especial Silver and Cuervo Black in attempt to appeal to a wider audience (Smith & Tovey, 2010). One way Jose Cuervo has begun to brand themselves is by sponsoring various events. One particular event was called The 2008 Jose Cuervo Black US Air Guitar Championships, which they were the title sponsor for. The event is a silly and fun competition in which participates show off their instrument-free entertainment piece. This 11 is a fun competition that is grow very large and helps Jose Cuervo spread their brand name (Newman, 2008). One downfall in their advertising recently was their “So smooth, it shatters expectations” spot. There has been much negative talk about the advertisement; saying the two words shatter and smooth do not fit together. Ultimately the advertisement was not successful and did the opposite of what Jose Cuervo planned for it to do (Dolliver, 2010). Beam Global (Sauza): They are the world’s second largest tequila company, holding global share of 13.8% in 2008. In recent years, the company has invested in new campaigns in hopes of increasing their market share (Smith & Tovey, 2010). One of Sauza’s advertising advantages is the advertisement they launched featuring a fireman showing you how to mix the perfect Sauza margarita. The advertisement perfectly features the super-manly spokesmen without over doing the character. Nudd says, “Nicely written, nicely acted—and without the too-clever visual tricks that Old Spice knockoffs tend to feature” (2012). This advertisement was a big hit for Sauza. Vodka Products: They have become a big competitor against Patron’s white spirits. One of Patron Tequila’s biggest competitive advantages is the high demand for 100% blue agave. Mexico’s exports of 100% blue-agave have increased 24% in 2009 (Guerrero, 2010). All of Patron’s tequila products are made with 100% blue-agave putting them at the front of the consumer’s mind right now. 12 Another competitive advantage for Patron is simply their name. Even if you rarely drink, it is almost guaranteed that everyone has heard the brand name Patron mentioned on various occasions. There are various rap songs that mention “Patron Tequila”, some of which are “Whatever You Like” by T.I. and “In Da Club” by 50 Cent. There is even a popular rap song called “Patron Tequila” by Paradiso Girls. Patron has done a very good job of branding their name and spreading it across America. Patron is almost working on increasing their connections in the social world, in turn increasing their competitive advantage. Patron launched the “Patron Social Club”, which is website on which users can post information about food, drinks, nightlife, cars, technology, and other lifestyle areas. By creating a community-based web destination, they can begin to create more buzz about their brand and increase the amount of loyal Patron followers (Morrissey, 2007). 5. Consumer Review Patron owns a very large portion of ultra-premium tequila sales. Among tequila producers, Patron’s percentage of the market share is 49.7% for bottles of tequila costing more than $20, and 82.7% of the market for bottles of tequila costing more than $40 (Meyer, 2008). While Patron is the king of ultra-premium tequilas, it does not own nearly as much of the ultra-premium white liquor market. Vodka reigns supreme in the world of ultra-premium white liquors. Patron registers just over 19% of that market. Grey Goose and Ketel One combined own over 60% of the ultra-premium white liquor market (Meyer, 2008). Patron targets a fairly specific group of consumers with much of their sales and advertising strategies. Males between the ages of 21-40 who make more than $40,000 annually 13 are the largest targets for the company’s advertisements (Levere, 2006). However, Patron does not only cater to that demographic, says Brand Manager Leigh Hofmyer. “Demographically, the brand is consumed by huge cross-section of the country’s population, through race and sex. We target a higher LSM group, and the rest all tend to follow” (Kin, 2010). Patron also aims for the upper-echelon psycho-graphically. “Patron consumers tend to be well-travelled, educated, and trend-setters. They drink Patron because of the image they would like to be associated with, as well as the quality. The cost also makes it very aspirational, and Patron sees its brand as an affordable luxury” (Kin, 2010). Sales of spirits as a whole have experienced a change in consumer behavior with the decline of the economy. Only the more affluent consumers are able to consistently purchase ultrapremium liquors. In that regard, Patron has not been able to stand out from the crowd (Mann, 2010). Consumers tend to buy ultra-premium liquors like Patron when they visit restaurants and bars. However, for drinking at home, they tend to settle for cheaper brands. “When people are going out, they'll still buy these aspirational luxury brands,” said John McDonnell, chief operating officer of Patron Spirits Co. “But in a store, it's a bit different, and you do see the lower end growing” (Mullman, 2009). 6. SWOT Analysis Strengths Patron is more palatable than many other types of tequila. Cheaper tequilas can be quite hard to drink. This is one reason why tequilas were not viewed in good terms for much of 14 history. Patron set out to change that. It is also readily available; it can be found in all liquor stores and full bars. It is made of 100% Agave, as opposed to more common tequilas. like Jose Cuervp, which are available as mixtos or 51% agave tequila. Patron tequila is a favorite in many top-shelf margarita recipes, and for a few extra dollars, a bartender will make your margarita with Patron in it. It is a favorite among celebrities and musicians and is mentioned in many songs as well as seen on TV and in music videos. It is a drink of choice among the rich and famous, especially rap artists. A sample from Addiction Research Report in 2011 showed out of 793 songs (across all different genres), there were 59 mentions of brand named alcohol within 41 songs mentioned brand names of alcohol, Patron topped the list making up 29% of all mentions of brand named alcohol (Primack, Nuzzo, Rice, & Sargent, 2011). Because of the massive exposure the brand gets, it is popular among inexperienced tequila drinkers, and is regarded as a “step up” from cheaper Jose Cuervo mixtos. It is often the second tequila that young drinkers experiment with. Weaknesses More experienced tequila drinkers do not consider Patron the best tequila for the value. It is not considered up to bar with traditional ultra-premium tequilas. Many liquor experts dismiss Patron as an average tequila with good marketing. Patron is made mainly for export, meaning the large tequila market of Mexico is almost completely ignored. Patron is not considered an authentic tequila and is not popular with the people of Mexico or the people of Mexican heritage living in the United States. 15 Opportunities One opportunity for Patron is to expand its distribution centers. While Patron is available to a large portion of the globe, major markets such as China and Australia have very few distribution centers. Russia doesn't have any distribution centers at all. These would offer a great chance to increase international sales. Patron remains a popular name in the hip-hop music community; however, it's not part of many sports or sporting events. Because of this, potential groups of consumers don't think of Patron very often. The company could increase awareness by sponsoring something such as a NASCAR driver and car. NASCAR is a sport that is progressively becoming more popular in the U.S. This offers a fantastic opportunity to get the company name to a large, relatively untapped audience. Also, Mixed Martial Arts offers a large and fast-growing market. Patron could sponsor an Ultimate Fighting Championship event. With Patron corporate headquarters and UFC Headquarters located in Las Vegas, the two companies seem like a natural fit. Threats Patron Tequila’s biggest threat is the current economic state. With the unemployment rate so high, people are not able to afford the luxuries they once were. Less premium tequilas could begin to climb in sales over the expensive brands such as Patron. Even though Patron has still seen a growth in sales, it is much smaller than they once were seeing. If the economy stays the same, Patron’s sales increase may continue to drop the next couple of years. Although the company is still growing, the sales have continued to decrease since around the beginning of the 16 economic crisis. If this continues, people may begin to choose lower quality tequilas rather than Patron. Recommended next steps After our secondary research, we plan to investigate the reasons behind why consumers purchase Patron Tequila over other tequila products. We will examine if their reason for drinking is about the value, their budget, the taste, or the social aspects. We will use primary research based on interviews, focus groups, and surveys to gain knowledge on why people choose Patron. 17 Bibliography Advertising Age. (2012). Drinking it all in. Retrieved from https://login.dax.lib.unf.edu/login?url=http://search.proquest.com/docview /1014111775?accountid=14690 Beverage World. (2010). Tequila with wings. Retrieved from http://search.proquest.com/abiglobal/docview/873580998/13945C51C8E 37E37B52/6?accountid=14690 Brandes, R. (2012). Growth brands. 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