Latino Services Coordinator Position


Orange County Rape Crisis Center Latino Services Coordinator

Position Description

The Orange County Rape Crisis Center is a 501(c)3 nonprofit agency. We have served the Chapel Hill, Carrboro, Hillsborough, and surrounding communities since 1974. We provide 24 hour crisis intervention services to survivors of sexual violence, their loved ones, and professionals. Our services include our 24-Hour Help Line, support groups, workshops, and therapy referrals. Additionally, the Center offers educational programs for both raising awareness about sexual violence and teaching prevention skills. Our mission is to stop sexual violence and its impact through support, education, and advocacy. We envision a just and equitable world free of sexual violence and all other forms of oppression. Our values include professionalism, excellence, accessibility, social justice, community involvement, self-care, and empowerment.

The Latino Services Coordinator position is considered full time, exempt in accordance with the Fair Labor Standards Act, and requires regular hours as well as frequent evenings and weekends.


The Latino Services Coordinator is responsible for all aspects of services that the Center provides to Spanish speaking clients.

Specific Responsibilities Include:


Provide direct services to English- and Spanish-speaking clients through a 24-hour crisis 2.

hotline. Research, develop, and update materials and systems to ensure that Spanish-speaking clients receive bilingual and culturally competent effective response, referrals, and 3.







information. Assist in the provision of support groups for Spanish-speaking primary and secondary survivors of sexual violence. Coordinate a 24-hour response for Spanish-speaking survivors of sexual violence by ensuring operation of the crisis hotline and on-call cell phone system. Supervise and support Spanish-speaking and bilingual help line volunteers, interns and Center staff in the provision of crisis response services to Spanish speakers. Work with staff to provide updates and reports on the status of the Latino Services program. Assist with the translation of agency materials on an as-needed basis. Foster relationships with agencies, organizations, faith communities and businesses serving Latinos/as in Orange County. Conduct outreach to Latinos/as living and working in Orange County to increase awareness about services and volunteer opportunities. Last Updated: June 18, 2013 1


Represent the Center on community task forces and events targeting the Latino/a community in Orange County. 11.

Assist in the coordination and presentation of educational programs to Latinos/as and Spanish speakers on behalf of the Center. 12.

Assist with screening and translating Shout Out submissions and serve as the primary staff contact for Spanish-speaking Shout Out participants. 13.

Work with other staff in recruiting, screening and training bilingual volunteer Companions and interns to staff the 24-hour crisis hotline. 14.

Facilitate portions of volunteer training. 15.

Develop and coordinate continued education and in-service training for volunteers and staff related to the needs of Latino/a survivors of sexual violence. 16.

Work as a team member with other staff and volunteers in order to achieve the mission of the Center, including providing community programs and/or professional trainings. 17.

Complete all relevant trainings and other tasks as required by Programs Director. 18.

Maintain appropriate standards of confidentiality.

Qualifications Required


Bachelor’s degree in human services or related field or equivalent experience. 2.

Bilingual in English and Spanish. 3.






Experience working within the Latino/a community. Demonstrated effectiveness in communicating ideas clearly, both verbally and in writing. Experience providing assistance to survivors of sexual violence. Crisis intervention experience. Demonstration of cultural awareness, sensitivity, and competency. Experience working with people from diverse backgrounds.

Qualifications Preferred


Graduate degree or two years experience in human services or related area. 2.

Experience training and supervising volunteers or employees. 3.


Familiarity with community resources available for survivors of sexual violence. Experience working with teams and building coalitions around issues, with knowledge of empowerment- or strengths-based practice.

Reports to:

The Programs Director of the Orange County Rape Crisis Center


: Dependent upon education and experience Benefits: Health, life, and dental insurance; retirement investment plan; and a generous vacation and sick leave package.

The Orange County Rape Crisis Center values diversity and we welcome and encourage applicants from diverse racial groups, sexual orientations, national origins, religions, ages, and disability statuses.

Last Updated: June 18, 2013 2