Module 1 Summative assessment 1.3
MODULE 1
SUMMATIVE ASSESSMENT 1.3
100 MARKS
THIS ASSESSMENT COVERS:
UNIT 336710 - DEVELOP AND IMPLEMENT SUPPLY CHAIN PERFORMANCE MANAGEMENT SYSTEMS
UNIT 336711 - DEMONSTRATE AN UNDERSTANDING OF THE KEY ELEMENTS IN DEVELOPING
STRATEGIES TO OPTIMISE OPERATIONAL SUPPLY
UNIT 336704 - PREPARE PRODUCTS FOR TRANSPORTATION; MANAGE THE RETURN OF GOODS AND
WAREHOUSING
Please read the following case study and answer the 9 questions that follow.
Textbooks shredded, burned in KZN
2013-07-25 18:25
Textbook saga
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textbook saga
Topics
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Module 1 Summative assessment 1.3
Durban - Textbooks meant for schools in KwaZulu-Natal were found shredded and burnt at a warehouse in
Empangeni, provincial education authorities said on Thursday.
They were to have been delivered to schools in the province by March, education MEC Senzo Mchunu said.
The books were discovered on Wednesday at a warehouse belonging to UTi Distributors, a company the basic
education department had contracted to distribute textbooks in all provinces.
"We can't help but suspect that there is a case of huge corruption on the part of the company in question,"
Mchunu said.
UTi Distributors denied not delivering textbooks to schools in the province.
The company's Africa divisions director Greg Saffy said in a statement about 100 school workbooks from the
2012 school year were found irreparably damaged and shredded at its Empangeni warehouse. He said no
schools had been adversely affected and there was no evidence of "criminality" or "corruption".
Mchunu said the department began suspecting something was amiss when, instead of distributing workbooks
directly to schools, UTi decided to deliver workbooks to the offices of the Uthungulu district.
"That meant we had to incur unnecessary expenses where principals had to drive to the district offices to
collect workbooks. This inefficiency happened more than once."
The department investigated and found the textbooks in Empangeni. Mchunu said he had reported the matter
to Basic Education Minister Angie Motshekga and police.
UTi said once it had identified the schools for which the damaged books were intended, the workbooks were
replaced and delivered. The replacement was done within two weeks, and no schools were affected.
5 578 550 workbooks delivered
"UTi delivered 5 578 550 workbooks in KwaZulu-Natal in 2012, and have delivered 5 122 660 to the province
for the 2013 school year," Saffy said.
He said the company was conducting its own investigation. Once that was complete disciplinary steps would
be taken if necessary.
Saffy said UTi would provide Motshekga, Mchunu and other relevant parties with an official report as soon as
possible.
"UTi was appointed as a service provider to a Joint Venture (JV) with Paarl Media and Lebone Litho for the
distribution of school workbooks," he said.
Saffy said the JV agreed with UTi's statement.
The African National Congress in the province condemned the non-delivery of textbooks.
"It is absurd that books which are of great value to our children could be disposed of in this careless way," ANC
spokesperson Senzo Mkhize said in a statement. He said this proved that some business people did not care
about the development of the country and pupils.
"The ANC in KwaZulu-Natal therefore calls for a speedy police investigation so that the perpetrators of this
unspeakable deed are prosecuted and blacklisted from doing business with any government department or
public entity."
- SAPA
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Please answer the following 9 questions:
1. How would you define performance management and what conclusions can you draw regarding the
performance management with reference to the incident in this article? (20 marks)
2. How would you develop indicators for a supply chain performance management system with relevance
to the supply of textbooks to the schools? (10 marks)
3. How would you implement a supply chain performance management system relevant to the supply of
textbooks to schools? (10 marks)
4. How would you analyse the influence of an organisation's strategy on the performance, supply chain
and operational process types relevant to the supply of textbooks to the schools? (10 marks)
5. How would you evaluate the implications of pursuing specific performance objectives with relevance to
the supply of textbooks to the schools? (10 marks)
6. How would you assess key aspects influencing market and customer profiling with relevance to the
supply of textbooks to the schools? (10 marks)
7. How would you manage warehousing with relevance to the supply of textbooks to the schools? (10
marks)
8. How would you manage the return of goods with relevance to the supply of textbooks to the schools?
(10 marks)
9. How would you prepare products for transportation with relevance to the supply of textbooks to the
schools? (10 marks)
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