Position Description
Position Title
Business Process Specialist
(Full Time, Fixed Term until 30 June 2016)
Location
Wellington
Work Role
Group
Job SizeBand
Band 16 - 17
Organisational Context
The Health Quality & Safety Commission is a stand-alone Crown Entity, established
effective November 2010, with a Board responsible to the Minister of Health. The
Commission is responsible for assisting providers across the whole health and disability
sector, both private and public to improve service safety and quality and therefore
outcomes for all who use these services in New Zealand.
Improving the quality and safety of care will provide better value for money and more
efficient and effective use of taxpayer funding. The Commission is charged with:
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providing advice to the Minister of Health to drive improvement in quality and safety
in health and disability services
leading and coordinating improvements in safety and quality in health care
identifying data sets and key indicators to inform and monitor improvements in safety
and quality
reporting publicly on the state of safety and quality, including performance against
national indicators
disseminating knowledge on and advocating for safety and quality.
Our strategic priorities are:
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identifying areas for quality and safety improvement through reviews, measurement
and analysis
providing advice and commentary – being an intelligent commentator and advocate
for change
assisting the sector to effect change – delivering improvement programmes and
supporting the sector and consumers as they strive for high-quality, safe health care.
Electronic Medicines (Hospital) Programme
The Health Quality & Safety Commission and the National Health Board (represented by
the National Health IT Board) are working in partnership to deliver the electronic Medicines
(Hospital) Programme.
The National Health Information Technology Board (NHITB) supports the Ministry of Health
to improve the health of New Zealanders by providing trusted and secure integrated health
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information systems and IT solutions that enable the delivery of better and more convenient
health care.
The electronic Medicines (Hospital) Programme is responsible for the rollout and integration
of key electronic medicines management systems in hospitals across New Zealand.
Key Groups involved in the Electronic Medicines (Hospital) Programme
Medication Safety Governance Group (MSGG)
Provides overall governance of, and direction for the programme. Commission Chair
Professor Alan Merry chairs the Governance Group, which includes the Chairs/CEOs or
equivalents from the National Health IT Health Board, Medsafe, PHARMAC, and DHB
Chairs’ and CEOs’ group.
Executive User Group (EUG)
Supports the Governance Group at an operational level. Membership includes four
Regional DHB representatives (nominated by the regional CE lead), Medication Safety
Expert Advisory Group Chair, Health Quality and Safety Commission, National Health
Information Technology Board, PHARMAC, Consumer representative, Invitation
International representatives as required and Vendors as ex officio members. Replaces the
Medication Safety Steering Group.
Medication Safety Expert Advisory Group (MSEAG)
Provides expert technical and clinical advice to the programme. It is accountable to the
Medication Strategic Governance Group.
National Information Clinical Leadership Group (NICLG)
Provides clinical advice on health IT issues to the National Health IT Board, and has clinical
input into the Medication Safety Programme. It comprises nominations from a variety of
professional bodies and colleges.
Position purpose and responsibilities:
The purpose of this position is to:
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lead and facilitate the design and implementation of the national support processes
coordinate and facilitate product enhancements for the key systems
maintain and further develop robust monitoring and reporting systems to track
progress and performance against planned deliverables and milestones.
prepare regular programme and project reports to management, governance,
steering and advisory groups. This includes providing Secretariat support services to
the EUG and others as agreed by the National Product Manager.
It involves working closely with implementation projects, vendors and other stakeholders to
develop the business operational processes and to support the ongoing roll-out and
continuous improvements to electronic medicines management systems across New
Zealand hospitals.
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Key responsibilities and expectations
These include but are not limited to:
Key responsibilities
Process Design
Performance expectations
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Optimise systems and
processes
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Relationship
management
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Plan an approach for the design and implementation of the
support process
Design the support process in collaboration with DHB, vendors
and key advisory groups
Implement and support the agreed processes, working with key
staff to ensure that they are embedded into business as usual.
Responsible for coordinating and facilitating the prioritisation,
elaboration and delivery of the backlog of enhancements for
the key systems.
Work with key DHB and vendor personnel to ensure a common
understanding of the issues and proposed enhancement is
achieved across the DHBs and vendor community.
Collect and collate information requirements from clinical and
technical users and other stakeholders
Coordinate the maintenance and continued development of
robust monitoring and reporting systems to track progress and
performance against planned deliverables and milestones
Develop a good understanding of clinical workflows, foundation
standards and information, implementation prerequisites,
relevant systems and vendor information.
Champion the benefits of working collaboratively to problemsolve.
Liaise with other relevant groups and vendor engagement
mechanisms to ensure overall prioritisation and visibility of
programme specific goals.
Create positive relationships with stakeholders through the
appropriate management of their expectations and agreed
objectives.
Work with the National Product Manager in vendor
engagement.
Administrative Support
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Lead the preparation and provision of regular programme and
project reporting to management, governance, steering and
advisory groups. This includes providing secretariat support
services to the EUG and others as agreed by the National
Product Manager.
Continuous Quality
Improvement
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Actively participate in team activities that continually enhance
quality improvement systems and processes.
Proactively engage with stakeholders to identify opportunities
for improving implementation.
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Key responsibilities
Cultural Competency
Performance expectations
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Health & Safety
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Apply the principals of cultural safety to the projects being
managed.
Display respect, sensitivity and cultural awareness in
interpersonal relationships.
Acknowledge cultural differences by respecting spiritual
beliefs, cultural practices and lifestyle choices.
Take responsibility for meeting the Commission’s obligations in
workplace health & safety.
Contribute to safe working environment and safe working
practices.
Key Selection Criteria
To be considered for this role, the ideal person will need to demonstrate:
Essential experience, skills and qualities
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At least 3 years’ experience as a Business Process Specialist
Experience of facilitating the prioritisation and elaboration of system enhancements in a
multi-stakeholder environment
Excellent interpersonal skills with the ability to foster good stakeholder and team
relationships through consultation and partnership
Excellent written and oral communication skills, particularly the ability to communicate
clearly, concisely and in plain language
Sound judgement, discretion and ability to manage competing priorities
Proven ability to manage and prioritise a varied and busy workload
Critical thinking and analytical ability
Personal integrity and an honest and ethical approach
Desirable experience, skills and qualities
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A tertiary qualification in computer science, health or a related field
Knowledge of eHealth and Health Informatics
Experience in the maintenance and improvement of portfolio monitoring and reporting
Knowledge of business analysis and software design processes, tools and techniques
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