O RANGE C OUNTY W RAPAROUND : C ULTURAL & L INGUISTIC C OMPETENCE P LAN A FRAMEWORK FOR DEVELOPING AND INCREASING CULTURAL AND LINGUISTIC COMPETENCE OVER TIME Submitted by Lauren L. Josephs, PhD, LMHC, NCC on behalf of the Cultural and Linguistic Competence Committee TABLE OF CONTENTS TABLE OF CONTENTS .........................................................................................................................2 Background ..........................................................................................................................................3 Overview of Orange County .......................................................................................................3 Racial/Ethnic and Linguistic Diversity in Orange County ....................................................4 Orange County Schools ..................................................................................................................4 Primary Countries of Origin for Immigrants Residing in Orange County .......................5 Disparities in Mental Health Treatment ....................................................................................6 Factors Contributing to Disparities in Mental Health Care...................................................7 Impact of Language on Consumers and Service Providers .................................................8 The importance of Cultural and Linguistic Competence in Improving the Mental Health System of Care ...................................................................................................................9 Cultural Humility ...................................................................................................................... 10 Language Access ..................................................................................................................... 11 Training ...................................................................................................................................... 11 Statement of Philosophy .................................................................................................................. 12 Mission ........................................................................................................................................... 12 Vision .............................................................................................................................................. 13 Values ............................................................................................................................................. 13 Purpose of the Cultural and Linguistic Competence Plan ...................................................... 13 Cultural and Linguistic Competence Plan for Wraparound Orange ...................................... 15 PARTICIPANT ORGANIZATIONS: .............................................................................................. 15 POLICY AND GOVERNANCE LEVEL .......................................................................................... 16 ADMINISTRATION/MANAGEMENT LEVEL ............................................................................... 18 YOUTH/FAMILY LEVEL ................................................................................................................. 21 APPENDIX ........................................................................................................................................... 23 Page 2 of 27 ORANGE COUNTY WRAPAROUND: CULTURAL & LINGUISTIC COMPETENCE PLAN A FRAMEWORK FOR DEVELOPING AND INCREASING CULTURAL AND LINGUISTIC COMPETENCE OVER TIME BACKGROUND Overview of Orange County ORANGE COUNTY is located in Central Florida, and is the one of the largest and fastest growing metropolitan areas in the state. The county encompasses 1,004 square miles, 13 municipalities, over 40 unincorporated areas, and is the home to over 1million residents. According to the US Census Bureau (2010), over the past decade, Orange County’s population has increased by over 190,000 people or 21.2 %. This rate surpasses the 16.2% growth- rate for Florida. Over the past decade, there was tremendous urban sprawl which reduced some of Orange County’s rural population. Today, Orange County has approximately 97% urban and 3% rural Figure 1: Location of Orange County with the state of Florida Page 3 of 27 Racial/Ethnic and Linguistic Diversity in Orange County Over the last decade, Orange County’s population has grown increasingly diverse. Today 1 in 4 residents (25%) of Orange County speaks a language other than English at home. The population breakdown as provided by the American Community Survey (2009) of the US Census Bureau is as follows: Table 1: Population of Orange County by race and Hispanic or Latino origin White Persons 71.7% White persons not Hispanic 48.9% Black persons 20.9% American Indian and Alaska Native persons 0.5% Asian persons 4.7% Native Hawaiian and Other Pacific Islander 0.2% Persons reporting two or more races 2.0% Persons of Hispanic or Latino origin 25.7% As Orange County becomes a more racially and ethnically diverse community, the need for culturally and linguistically appropriate services becomes increasingly evident. With the changing demographics, and the increasing numbers of individuals who speak a language other than English at home, it is vital that service providers are adequately prepared to meet the needs of the clients they serve. Orange County Schools The Orange County public school system is the 11th largest district in the nation and is the fourth largest in Florida. In 2009, the Orange County Public School system served more than 175,000 students in 180 schools. These students originate from 212 countries and speak 166 different languages and dialects (https://www.ocps.net/Documents/pocketfacts2009.pdf ). Page 4 of 27 Primary Countries of Origin for Immigrants Residing in Orange County According the US Census Bureau, 2005-2009 American Community Survey just under 1-in-5 individuals in Orange County (18.4%) is foreign-born. As shown below in Figure 2, the top 7 countries from which foreign-born residents of Orange County emigrate are Haiti, Mexico, Cuba, Jamaica, Columbia, Vietnam, and Dominican Republic. Spanish is the primary language of four of the top seven countries. Additional languages are French/Haitian Creole and Vietnamese. Of the seven countries previously mentioned only one (Jamaica) is a country where the official language is English. However Jamaicans are culturally very different from the African-American category in which they are most commonly placed. 25 20 15 Orange County 10 Florida 5 0 Figure 2: Most Common Places of Birth for Foreign-born residents of Orange County, FL A comparison of foreign-born and American born residents of Orange county including socio-economic indicators is included as an appendix. Page 5 of 27 Disparities in Mental Health Treatment The field of Mental Health service provision, even more-so than other areas of medicine and health, is plagued by disparities with access to and availability of services (Mental Health: Culture, Race & Ethnicity, 2001). It has been clearly demonstrated that racial and ethnic minorities have less availability and access to mental health services, and often receive lower quality of care (Surgeon General’s Report on Mental Health, 1999). In the current system of care, cultural competence is often an afterthought. On many occasions, the rights of individuals with limited English proficiency are violated. Violations abound in situations when ad hoc approaches, rather than systematic approaches are utilized to meet the needs of the culturally and linguistically diverse populations. Another concern is that the mental health system has not kept pace with the diverse needs of racial and ethnic minorities. Minorities are often under or inappropriately served (Surgeon General’s Report on Mental Health, 1999). The mental health system of care, has historically failed to incorporate respect or understanding of the histories, traditions, beliefs, languages, and value systems of culturally diverse groups (Mental Health: Culture, Race & Ethnicity, 2001). Failure to understand or interpret behaviors has led to disastrous consequences, including improperly placing minorities in the criminal and juvenile justice systems. Another problem with the current system of care is the more frequent rates of misdiagnoses among minorities. This results in a higher burden of disability in minority populations. For instance, depression is frequently under-diagnosed among African Americans, while schizophrenia is more likely to be overdiagnosed among African-Americans. Furthermore, physicians are less likely to prescribe appropriate medications including antidepressant or antipsychotic Page 6 of 27 medications to African American consumers who need them (President’s New Freedom Commission on Mental Health, 2004). Factors Contributing to Disparities in Mental Health Care A variety of factors have been shown in prior research to contribute to disparities in health (including mental health) care. Some of these factors include reduced access to health care, lack of health insurance coverage, poverty, socioeconomic status (SES), race, area of residence, and age have all been associated with health disparities (House and Williams, 2000; Williams and Collins, 1995; Hayward et al., 2000; Smedley et al., 2003; Jackson, 2005; Browning and Cagney, 2002; Arcury et al., 2005; Alliance for Health Care Reform, 2003; House et al., 2005; Asch et al., 2006; Williams, 2005; Agency for Health Care Research and Quality [AHRQ], 2004; Farmer and Ferraro, 2005; Kitagawa and Hauser, 1973; Link and Phelan, 1995; Phelan et al., 2004). Figure 1 highlights some of these factors which Wraparound Orange will seek to address as it works to reform the system-ofcare for youth and families in Orange County, FL. Page 7 of 27 Poverty Lack of Diversity in the (Mental) Health Care Workforce Poor Client/Provider Communication Discrimination by Providers Limited English Proficiency Mental Health Disparities Low Health Literacy Area of Residence Distrust of the Mental Health System Discrimination by Providers Lack of Insurance Figure 3: Factors Contributing to Disparities in Health & Mental Health Care Impact of Language on Consumers and Service Providers Issues of language and culture affect not only consumers but also providers of services. Providers view mental health, assessment, diagnosis and intervention Page 8 of 27 for disorders from their own frames of reference. Overall, the existing mental health system of care has not received sufficient training and support in cultural competence. Numerous providers are insufficiently prepared to serve culturally diverse populations. This is compounded by the fact that there is an underrepresentation of racial and ethnic minorities in the mental health workforce. The journey towards cultural and linguistic competence is a nonlinear, multi-level process which is often complex. With the rapid growth in minority populations, disparities will intensify if they are not systemically and urgently addressed. Such a journey involves interactions both at different levels within the system but also strong partnership with and involvement by community and other social service agencies. The importance of Cultural and Linguistic Competence in Improving the Mental Health System of Care The cornerstones of the new mental health system of care in Orange county Florida are the youth, the families and the community partners. Wraparound Orange is facilitating this process of change by ensuring that there is transparency and communication throughout all facets of the system of care. A multi-faceted approach is being undertaken to ensure that the needs of our population of focus will be met. All processes are reviewed for cultural and linguistic competence. This includes everything from the selection of the evidence-based intervention to the interviewing process utilized for the evaluation process. A cultural and linguistic competence committee was convened to oversee the review processes important for the design and implementation of services in Orange County. All cultural and linguistic competence committee members will receive ongoing training on various aspects of cultural and linguistic competence. The aim is to utilize these ambassadors of cultural and linguistic competence to assist with the diffusion of information Page 9 of 27 across the system of care. Ongoing training will also be made available to all providers of care. Tools utilized to improve the delivery of services to youth and families in Orange County include those listed in Figure 2. Wraparound Orange recognizes that Culture is dynamic and not static. Therefore it is impossible for providers to know all things about all cultures. Instead of lists of characteristics and practices of cultures, which can lead to stereotyping, the cornerstone of our approach to cultural and linguistic competence will be to encourage the practice of Cultural Humility. Cultural Humility Language Access Ongoing Training Figure 4: Subset of Elements being utilized to improve the delivery of culturally and linguistically appropriate care. Cultural Humility According to Tervalon and Murray-Garcia (2007) cultural humility is a lifelong process of self-reflection and self-critique. This approach is not an examination of Page 10 of 27 the client’s belief system, but rather the provider’s careful examination of their own assumptions and embedded beliefs which impact their encounter with the client. In this model, the most serious barrier to culturally appropriate serviceprovision is not a lack of knowledge of the details of a client’s culture but instead the providers' failure to develop self-awareness and a respectful attitude toward diverse points of view. One key aspect of cultural humility is respect. Respectful relationships will be developed through the utilization of a strength-based approach, and client-centered interviewing styles. Language Access Given the very diverse population in Orange County, providing culturally appropriate care requires the improvement of language access. Language barriers can inhibit LEP persons or non-English speakers’ access to necessary services. Recognizing the need to improve communication and interaction with LEP persons is critical for advancing equal access to mental health services. LEP persons and non-English speakers have difficulty accessing mental health care due to the myriad of linguistic challenges they encounter. Language Access is an agency’s or organization’s efforts to make its programs and services accessible to non-English speakers or people with Limited English proficiency (LEP). Wraparound Orange will utilize a variety of approaches to improve language access. This will include: Utilizing Bi-lingual, bi-cultural service providers Utilizing qualified interpreters Translating documents Training Cultural competence occurs on a continuum. The development of culturally appropriate skills is ongoing and never occurs in an isolated training. While Page 11 of 27 ongoing cultural competence training is important, it is not by itself sufficient to produce change. As such, the process of infusing cultural competence in the system of care includes both ongoing training but also equitable policies, culturally appropriate curricula and interventions, and culturally relevant curriculum, culture brokers, and most importantly, the involvement of family, school, community partnerships. STATEMENT OF PHILOSOPHY Wraparound Orange is committed to providing culturally competent services. We are working to ensure that the philosophy of embracing cultural and linguistic diversity permeates all levels including youth and family, practitioner, administrative and policy/governance. Culturally competent services are required from both employees and contract-providers. Department documents, including policy and procedures manuals are being reviewed and updated to emphasize the value and commitment that is placed on meeting cultural and linguistic needs and to also assist in program and service planning and design. Beginning in 2011, the Cultural and Linguistic Competence Committee will periodically review documents to ensure they accurately reflect the Wraparound Orange’s philosophy and standards. The overall philosophy of the Wraparound Orange is to reduce disparity through culturally competent service provision that is family driven and youth guided. Mission The mission statement of Wraparound Orange is as follows: Wraparound Orange provides a family-driven, youth-guided and culturally competent system of care for children with emotional health needs and their families. Community partnerships and shared responsibility are the foundation of a service delivery model that is comprehensive, easily accessible and respectfully preserves the dignity of every family serves. Page 12 of 27 Vision A community of children and families who are well equipped to deal with the stressor of life and live empowered, independent, healthy and productive lives. Values Family driven, youth guided, culturally and linguistically competent, strengths-based, individualized, integrated, comprehensive, competent respectful, outcomes and evidencebased. Purpose of the Cultural and Linguistic Competence Plan Below is the first draft of the Cultural and Linguistic Competence Plan for Wraparound Orange. The Cultural Competency Plan is a “living” document that provides a framework for developing and increasing cultural competency over time. The Cultural Competency Committee drives and facilitates this plan. The Cultural and Linguistic competence plan seeks to establish new standards and criteria for the entire Wraparound Orange System of Care, and utilizes a systematic and developmental approach to working toward achieving cultural and linguistic competence. The plan is intended to assist the Mental Health system of care in moving towards the goal of zero mental health service disparities in racial, ethnic, cultural, linguistic, and other unserved/underserved populations. It is a living document and will continually be assessed and updated to better meet the needs of the youth and families in Orange County. As new staff are hired and trained and services implemented, the CLC plan will be expanded to include the following categories: 1. Staff Ethnicity by Function a. Administrative/Management b. Direct Services c. Support Services d. Interpreters Page 13 of 27 2. Bilingual Staff by Function and Language 3. Staff Proficiency in Reading/Writing another Language by Function and Language Page 14 of 27 CULTURAL AND LINGUISTIC COMPETENCE PLAN FOR WRAPAROUND ORANGE PARTICIPANT ORGANIZATIONS: Orange County Youth & Family Services, Lakeside Alternatives, Department of Children & Families, Orange County Public Schools, Florida Hospital, Visionary Vanguard Group, Early Learning Coalition, Health Council of East Central Florida, Jewish Family Services, Heart of Florida United Way, Human Services Associates, Intervention Services, Center for Multicultural Wellness & Prevention, Intervention Services, Page 15 of 27 POLICY AND GOVERNANCE LEVEL Role/Responsibility: Develop a governance structure, leadership and infrastructure supports required to deliver or facilitate the delivery of culturally and linguistically competent care. Action Steps 1.1 Identify, recruit and select members of the governing body and CLC Committee that are reflective of the population of focus (including informal and formal cultural leaders, faith-based communities, youth representatives and family members) 1.2 Create and/or revise the mission statement to affirm support of a CLC perspective to governance, management and service delivery 1.3. Develop criteria for reviewing existing policies to ensure that they support the development and implementation of culturally and linguistically competent system of care 1.4. Develop, review and update the Cultural and Linguistic Competence Plan Time Frame Person(s) Responsible Project Director, Ongoing CLC Coordinator Benchmarks Completed CLC cmte identified and meets on a monthly basis; 3 youth and family members present at each meeting Completed In Process Committee Chairs CLC Coordinator Criteria Developed and accepted by CLC committee and Project Director Committee Chairs, In Process Project Director 1.5. Conduct an annual organizational CLC self-assessment June 2011 1.6 Allocate adequate specific funds to support activities related to cultural and linguistic competence, including funding the CLC coordinator position. In Process/Ongoing 1.7 Develop a communications policy that will ensure an effective, consistent, and bimodal flow of information between the system of care and community stakeholders (inclusive of those stakeholders representing the diversity of the community) including family members and youth. In Process CLC Coordinator, CLC Committee 100% of organizations providing direct services will complete CLC assessment Project Director Evaluation Advisory Board 85% of Stakeholders satisfied with flow of information Page 16 of 27 1.9 Develop formal partnerships, MOU’s, MOA’s, etc. with cultural community agencies, faith-based entities, traditional cultural providers, and other culturally-relevant organizations. April 2011 1.10 Conduct annual demographic analysis and needs assessment. July 2011 1.11 Develop policy for reimbursement of services provided by youth and families on boards, committees, advocacy, outreach and the development of services.. In Process Social Marketing Committee, Project Director CLC Coordinator, Evaluation Advisory Board 100% of participating partners have signed MOUs; Broad partnerships reflecting the needs of the community Written report of results Project Director, Management Team Page 17 of 27 ADMINISTRATION/MANAGEMENT LEVEL Role/Responsibility: Develop an organizational structure, administrative guidelines and system of evaluation to ensure that effective, efficient, accessible and high quality services are provided to the population(s) of focus. This section refers specifically to Project Directors, Clinical Directors and other SOC administrators. Action Steps 2.1. Organize cultural and linguistic competence committee and provide with the authority to monitor service delivery 2.2. Assess and modify the physical facility to reflect the population of focus, to be welcoming, clean and attractive by providing cultural art, magazines, refreshments, etc. 2.3. Services are located geographically such that they are accessible and acceptable to the population 2.4.Recruit youth and their families reflecting the diversity of the service population to actively participate in the development and evaluation of the service array 2.5. Conduct annual organizational cultural and linguistic competence self-assessment Time Frame Person(s) Responsible In Process Benchmarks Committee convened Completed September 2010 In Process Project Director, 75% of the population of focus can receive services in Project Director, Sign in sheets reflect parent/youth involvement April 2011 Ongoing Lead Family Contact, Youth Coordinator June 2011 Community Partners, Report detailing results CLC Committee 2.6 Develop and implement a continuous quality improvement plan and customer satisfaction survey process. Ongoing Evaluation Advisory Board CQI manual 2.7. Assess the linguistic capacity and needs of service providers and support staff. Ongoing CLC Committee, Youth & Family Written reports 2.8 Review and modify job descriptions to include requirements for development of cultural knowledge and cross-cultural practice skills Ongoing CLC Workgroup, Project Director; Youth & Family Updated job-descriptions Page 18 of 27 Action Steps Time Frame Person(s) Responsible Benchmarks 2.10.Provide training in cultural and linguistic competence to all personnel, including support staff/ OR Establish a CKC training program inclusive of an overview training for all staff and tailored trainings for staff based on job function and level of knowledge and expertise Ongoing 2.11 Develop a line-item in the annual budget that is specifically dedicated to the development and continued support of culturally and linguistically competent services, as well as for outreach, engagement, social marketing, cultural events, etc. Completed Project Director Funds Allocation 2.12 Review and recommend culturally and linguistically appropriate practice based evidence and appropriately normed and standardized evidence-based treatments and practices, including the need for appropriate cultural adaptations. Completed Evidence-Based Workgroup, Clinical Committee, CLC Coordinator Selection of evidencebased intervention 2.13 Hire culturally and linguistically diverse family members at all levels of the system of care. In Process 2.14 Provide specific training to youth and families reflective of the diversity of the service population to ensure meaningful participation at all levels within the system of care. In Process Lead Family Contact, Social Marketing Committee, Youth & Family 2.15 Hire employees in key leadership positions and direct service positions who reflect the populations of focus. In Process Project Director 2.16 Establish a plan for retention of diverse workforce; review and revise as indicated August 2011 All Committees 2.17Establish a plan to support supervisors and program managers in their role to promote culturally and linguistically competent service delivery on a daily basis; review and revise as indicated In Process CLC Coordinator and Committee, Project Director Completed Sign-In sheets, PowerPoint presentations Employee file 80% of youth participating in Youth Move Page 19 of 27 PRACTITIONER LEVEL Role/Responsibility: Implement outreach, engagement, assessment, diagnosis, treatment processes and procedures, and support services which are responsive to and respectful of the family's racial and ethnic cultural traditions, beliefs, values, and preferred language. This section refers to both clinical and non-clinical service providers. Person(s) Responsible Action Steps Time Frame Benchmarks Completed 3.1 Read and sign written agreement that CLC plan has been read, and practices will be implemented within the designated time period. Varied; 30 Days of signing contract 2011 Organizational Leader 100% of organizations with signed agreements. 3.2 Draft treatment/service plans which include the identification of familial preferences for and availability of traditional healers, religious and spiritual resources, alternative or complementary healing practices, natural supports, bilingual services, self-help groups, and consultation from culturally and linguistically competent independent providers, except when clinically or culturally contraindicated. Varied: 30 Days after opening case Clinical Director & Lead Wraparound Specialist 80% of files have documentation referencing attesting compliance with action step 3.2 3.3 Collect and enter child, youth and family data on race, age, ethnicity and primary language of children, youth and families in treatment records and within the management information system. At intake Intake Staff 100% of files will reflect accurate demographic information 3.4 Organize and implement one community engagement and/or outreach activity at least semi-annually to facilitate awareness of mental health issues and services within the community. Twice in 2011; one date in May Management Team & Social Marketing Cmte 3.5 Attend cultural and linguistic competence education and training on an annual basis at a minimum. Comply with CLC Plan CLC Coordinator 90% of Staff involve in Wraparound Orange will participate in CLC Training 3.6 Develop goal related cultural and linguistic competence and include in professional development plan for review during performance appraisal process. August 2011 Clinical Director & CLC Coordinator 90% of plans will be in compliance (appropriate documentation will be maintained in files) Page 20 of 27 YOUTH/FAMILY LEVEL Role/Responsibility: Provision of cultural information articulation of community strengths, identification of community supports, and assisting in the development of collaborative relationships among the system of care; providers; children, youth and families; cultural communities, and the community at large in ways that promote cultural and linguistic competence. Action Steps Time Frame Person(s) Responsible Benchmarks 4.1 Attend and participate in Cultural and Linguistic Competence Committee meetings Monthly Oct. 2010-Sept 2011 Lead Family Advocate; Project Coordinator 3 youth and 3 family members will attend each meeting 4.2 Review all pertinent written and oral and symbolic youth and family materials (including consent forms, statement of rights forms, posters, signs, and audio tape recordings) to ensure that they are interpreted from the appropriate cultural perspective. Ongoing CLC Coordinator; Clinical Director 90% of files will have appropriate documentation to reflect compliance with action step 4.2 4.3 Participate in the process to identify and organize community leaders and other stakeholders to design needs assessment data collection instruments and implement data collection procedures in collaboration with system of care staff. Ongoing Evaluation Advisory Committee 4.4 Participate in the development and delivery of cultural and linguistic competency training activities including training in evaluation methodology, as a component of staff development. Monthly Oct. 2010-Sept. 2011; Ongoing CLC Committee Committee will convene at least monthly; Appropriate documentation will be maintained (sign-in sheets, minutes etc.) 4.5 Identify and provide outreach to specific groups within the community to engage in development and implementation of the CLC plan, including emerging populations, faith-based organizations, etc. Ongoing CLC Committee Committee will convene at least monthly; Appropriate documentation will be maintained (sign-in sheets, flyers) Completed Page 21 of 27 Summary The field of Mental Health service provision, even more-so than other areas of medicine and health, is plagued by disparities with access to and availability of services (Mental Health: Culture, Race & Ethnicity, 2001). It has been clearly demonstrated that racial and ethnic minorities have less availability and access to mental health services, and often receive lower quality of care (Surgeon General’s Report on Mental Health, 1999). Issues of language and culture affect not only consumers but also providers of services. Providers view mental health, assessment, diagnosis and intervention for disorders from their own frames of reference. Wraparound Orange is committed to providing culturally competent services. While there is a great deal of work to be done to infuse cultural and linguistic competence in the system of care, what is accepted by the staff and stakeholders is that the status quo is not effective. Over time, with the necessary training, practice of cultural humility, the improvement of language access and holding staff and consultants accountable for provision of culturally and linguistically competent care, Wraparound Orange will transform the Mental Health System of Care in our community. Page 22 of 27 APPENDIX Comparison of Native and Foreign-born Orange County Residents Subject Total population Male Female Under 5 years 5 to 17 years 18 to 24 years 25 to 44 years 45 to 54 years 55 to 64 years 65 to 74 years 75 to 84 years 85 years and over Median age (years) One race White Black or African American American Indian and Alaska Native Asian Native Hawaiian and Other Pacific Islander Some other race Two or more races Hispanic or Latino origin (of any race) White alone, not Hispanic or Latino In married-couple family In other households Average household size Average family size Population 15 years and over Total Native 1,062,344 866,793 49.7% 49.6% 50.3% 50.4% 7.5% 9.1% 17.4% 19.8% 10.4% 10.5% 32.6% 30.0% 13.6% 12.8% 8.9% 8.5% 4.8% 4.6% 3.3% 3.4% 1.2% 1.3% 33.2 31.0 97.7% 97.7% 65.0% 70.4% 19.5% 18.9% 0.4% 0.3% 4.4% 1.6% 0.1% 0.1% 8.4% 6.4% 2.3% 2.3% 24.4% 20.5% 49.7% 57.3% 55.4% 54.4% 42.7% 43.4% 2.66 2.52 3.24 3.12 840,495 655,534 Foreign born 195,551 50.2% 49.8% 0.7% 7.0% 10.4% 44.0% 17.5% 10.8% 5.7% 2.9% 0.9% 39.1 97.7% 41.0% 21.9% 0.4% 16.9% 0.2% 17.3% 2.3% 41.8% 16.3% 60.0% 39.3% 3.21 3.60 184,961 Page 23 of 27 Subject Never married Now married, except separated Divorced or separated Widowed Population 3 years and over enrolled in school Nursery school, preschool Elementary school (grades K-8) High school (grades 9-12) College or graduate school Population 25 years and over Less than high school graduate High school graduate (includes equivalency) Some college or associate's degree Bachelor's degree Graduate or professional degree Population 5 years and over English only Language other than English Speak English less than "very well" Population 16 years and over In labor force Civilian labor force Employed Unemployed Percent of civilian labor force Armed Forces Not in labor force Civilian employed population 16 years and over Private wage and salary workers Government workers Self-employed workers in own not incorporated business Total 34.7% 46.8% 13.9% 4.7% 286,543 6.8% 44.9% 19.2% 29.1% 686,217 13.3% 27.7% 29.5% 20.4% 9.2% 982,247 69.1% 30.9% 12.6% 827,249 70.5% 70.5% 65.0% 5.4% 7.7% 0.1% 29.5% 537,954 85.2% 10.0% 4.7% Native 36.9% 43.8% 14.3% 5.0% 257,283 7.4% 46.7% 19.1% 26.8% 526,132 10.8% 27.4% 31.2% 21.3% 9.3% 788,130 80.5% 19.5% 4.8% 643,413 69.6% 69.5% 64.0% 5.5% 7.9% 0.1% 30.4% 411,793 84.2% 11.2% 4.4% Foreign born 26.6% 57.4% 12.4% 3.6% 29,260 1.4% 29.1% 20.4% 49.1% 160,085 21.2% 28.7% 23.7% 17.5% 8.9% 194,117 22.7% 77.3% 44.4% 183,836 74.0% 73.9% 68.6% 5.3% 7.2% 0.0% 26.0% 126,161 88.5% 5.8% 5.4% Page 24 of 27 Subject Unpaid family workers Management, professional, and related occupations Service occupations Sales and office occupations Farming, fishing, and forestry occupations Construction, extraction, maintenance, and repair occupations Production, transportation, and material moving occupations Agriculture, forestry, fishing and hunting, and mining Construction Manufacturing Wholesale trade Retail trade Transportation and warehousing, and utilities Information Finance and insurance, and real estate and rental and leasing Professional, scientific, and management, and administrative and waste management services Educational services, and health care and social assistance Arts, entertainment, and recreation, and accommodation and food services Other services (except public administration) Public administration Population 16 years and over with earnings $1 to $9,999 or loss $10,000 to $14,999 $15,000 to $24,999 $25,000 to $34,999 $35,000 to $49,999 $50,000 to $74,999 $75,000 or more Male Female Total 0.2% 33.2% 19.5% 28.4% 0.4% 10.1% 8.5% 0.4% 9.0% 5.1% 3.1% 12.3% 4.9% 2.9% 7.7% Native 0.1% 36.2% 17.6% 30.1% 0.2% 8.1% 7.8% 0.2% 7.2% 5.1% 3.3% 12.6% 4.9% 3.1% 8.1% Foreign born 0.3% 23.3% 25.5% 23.0% 1.0% 16.4% 10.8% 1.1% 14.8% 5.3% 2.4% 11.4% 4.8% 2.0% 6.1% 13.6% 14.3% 11.3% 16.1% 16.7% 17.1% 16.4% 4.6% 4.3% 3.2% 3.8% 380,626 292,668 2.0% 1.9% 5.1% 4.1% 20.2% 17.3% 21.4% 21.1% 20.5% 21.9% 16.1% 17.4% 14.7% 16.3% 39,722 42,721 31,843 33,455 14.4% 19.5% 5.5% 1.4% 87,958 2.5% 8.2% 29.9% 22.4% 15.9% 11.9% 9.2% 30,731 25,610 Page 25 of 27 Subject Households With earnings Mean earnings (dollars) With Social Security income Mean Social Security income (dollars) With Supplemental Security Income Mean Supplemental Security Income (dollars) With cash public assistance income Mean cash public assistance income (dollars) With retirement income Mean retirement income (dollars) With Food Stamp/SNAP benefits Median Household income (dollars) Average number of workers per household Population for whom poverty status is determined Below 100 percent of the poverty level 100 to 199 percent of the poverty level At or above 200 percent of the poverty level All families With related children under 18 years With related children under 5 years only Married-couple family With related children under 18 years With related children under 5 years only Female householder, no husband present, family With related children under 18 years With related children under 5 years only Occupied housing units Owner-occupied housing units Renter-occupied housing units Average household size of owner-occupied unit Total Native 391,808 311,301 86.7% 85.5% 67,221 69,495 20.7% 22.3% 14,140 14,449 2.8% 2.9% 7,534 7,708 1.3% 1.2% 3,010 3,270 12.1% 13.6% 19,504 19,732 6.8% 6.6% 50,352 51,764 1.33 1.27 1,044,019 849,805 12.7% 12.6% 21.0% 19.7% 66.3% 67.7% 9.4% 8.5% 13.4% 12.7% 11.9% 10.4% 4.4% 3.4% 5.6% 4.0% 4.3% 1.9% 24.2% 23.9% 30.3% 30.2% 33.4% 32.2% 391,808 311,301 60.1% 60.7% 39.9% 39.3% 2.74 2.59 Foreign born 80,507 91.5% 59,003 14.6% 12,312 2.3% 6,679 1.5% 2,177 6.5% 17,646 7.6% 45,402 1.60 194,214 13.0% 26.6% 60.4% 12.0% 15.3% 16.3% 7.7% 9.4% 11.0% 25.0% 30.4% 37.9% 80,507 57.7% 42.3% 3.34 Page 26 of 27 Subject Average household size of renter-occupied unit 1 room 2 or 3 rooms 4 or 5 rooms 6 or 7 rooms 8 or more rooms Median number of rooms 1.01 or more occupants per room None 1 or more No telephone service available Linguistically isolated households Owner-occupied housing units Less than 30 percent 30 percent or more Renter-occupied housing units Less than 30 percent 30 percent or more Total Native 2.54 2.41 0.9% 0.9% 11.5% 11.4% 36.9% 35.9% 32.1% 32.6% 18.6% 19.2% 5.5 5.6 2.6% 1.7% 5.8% 5.6% 94.2% 94.4% 7.8% 8.0% 7.6% 2.8% 235,367 188,893 62.0% 65.7% 38.0% 34.3% 156,441 122,408 44.4% 44.4% 55.6% 55.6% Foreign born 3.03 0.9% 11.7% 40.6% 30.4% 16.4% 5.3 6.2% 6.7% 93.3% 7.0% 25.9% 46,474 46.8% 53.2% 34,033 44.3% 55.7% Source: U.S. Census Bureau, 2005-2009 American Community Survey Page 27 of 27