PARKHALL SURGERY
Parkhall Road, Somersham. PE28 3EU. 01487 740888
Winter 2015 Newsletter
Diabetic appointments are changing!
Have your say………………………….
All diabetic blood tests will be carried out by Rachel
our Health Care Assistant (PART ONE) Please bring a
urine sample to this appointment.
All diabetic review appointments are now being done
by our Nurses Jane and Kathryn (PART TWO). You will
no longer need to see a Doctor for your Part Two
appointment.
Please make an appointment for your review 2 weeks
after your blood test to allow time for your blood test
results to be reviewed by the Doctor and Nurse prior
to you being seen.
The NHS Friends and Family Test
Dispensary
We would like to welcome Mandy Seamark to the
Dispensing team.
Mandy has over 10 years’
experience as a Pharmacy Technician in Papworth
Hospital.
Extension to Dispensary Hours
To improve the service that we provide in the
Dispensary, Mandy or Chris will now be available
between 9.00am and 6.00pm Monday—Friday for
any queries or collections.
Repeat Prescriptions / Queries
With our telephone system you can select option 2 and
be put straight through to Dispensary to order your
repeat prescriptions or ask a question.
As our
Dispensers are very busy when they first start at 9.00
we do ask that you wait until 9.30 before ringing.
Minor Injuries
A&E attendances are very expensive for the NHS and
time-consuming for patients. For minor injuries we
can provide the same service more quickly. This saves
both your time and the local NHS money.
Problems that can be treated at the Surgery include:
cuts, burns, scalds, sprains, strains, minor head
injuries and allergic reactions.
Our staff are
experienced and can assess and treat these
appropriately.
If you have a minor injury during normal Surgery
hours Mon—Fri 8am—6pm please contact the surgery
for advice.
www.nhs.uk/friendsandfamily
We would like your feedback on the care or treatment
you received when you visit or contact the Practice. It
doesn’t take long and can be completed when you are
in the Practice (look out for the posters and flyers) or
on our website. Below are the results that we have
received so far to the nationally set question: ‘How
likely are you to recommend our service to
friends and family if they needed similar care or
treatment?’
Friends and Family Test results
Extremely Likely..............................................46
Likely...............................................................2
Neither Likely nor Unlikely.................................0
Unlikely............................................................0
Extremely unlikely.............................................0
Don’t know.......................................................0
Minor Illness
Our Practice Nurses can treat a range of minor
illnesses. When you contact the surgery you may be
asked by the receptionist:
'Can I have an idea of the problem or is it
personal, so that we can put you with the
appropriate clinician?'
This will enable us to utilise our appointments
effectively and put you in with the right health care
professional.
Examples of minor illness include:
Sore throat
Earache
Hay fever
Conjunctivitis
Urine infection
Vaginal discharge
Insect bites and stings
Warts / verrucas
Patient Group
Parkhall Surgery has an active Patient
Participation Group (PPG) that has been running
for over two years now. The aim of the group is
to give support to the surgery and feedback on its
services. The group’s aims and objectives, along
with the constitution are published on the Practice
website.
The PPG has also started to organise health
information evenings.
To date these have
included diabetes, first aid at home and carer’s
information.
The group welcomes new members and meets on
the first Thursday of the month between 7.00pm
and 8.30pm at the Surgery. If you are interested
in attending either contact the Surgery or email
parkhallppg@gmail.com.
Website
Please have a look at our website—
www.parkhallsurgery.co.uk
For latest news and developments about the
Surgery.
Carer’s Event – 8th February 2016
10.30am 8th February 2016
Millennium Pavilion, Somersham
The Patient Participation Group (PPG) has
arranged another information event for carer’s.
Representatives from the Carers Trust and
Timebank will be attending.
Tea and coffee will be provided.
A ‘virtual’ patient group, contactable via their
emails, also exists to allow widespread
consultation with the patients of the Surgery.
The group currently has over 190 members. If
you are interested in receiving occasional email
updates from the surgery and being part of this
group please ask for a form at reception or email
parkhall@nhs.net.
Useful Information
Surgery Hours
Mondays ..................................8am to 8pm
Tuesday to Fridays ...................8am to 6pm
If you telephone the Surgery outside of our opening
hours, you will automatically be transferred to NHS
111. NHS 111 can offer you advice, and if necessary
they will ask an out of hours Doctor to contact you.
Practice closures.
As a member of the local commissioning group
‘Hunts System’, we have to attend regular monthly
meetings and training sessions. This means that the
Practice will be closed for the afternoon on a number
of dates in 2015 / 2016.
The practice will close on the dates listed below at
1.00pm and re-open at 8.00am the following
morning.
Wednesday 27th January 2016
Tuesday 23rd February 2016
If you require urgent medical attention that cannot
wait until the Practice re-opens, you should
telephone the normal practice number 01487
740888 and you will automatically be put through to
the out of hours service.
Prescription Charges
Per item .................................... .......................£8.20
Pre-payment Certificate 3 months.....................£29.10
Pre-payment certificate 12 months..................£104.00
And finally……………………………
All the staff at Parkhall Surgery would like
to wish our patients a very Happy
Christmas and New Year.