ASKme Guide to Students’ Frequently Asked
Questions 2015
University of Toronto Scarborough
Contents
"Where do I get a/an ...?" ....................................................................................................................................................... 3
TCard ............................................................................................................................................................................... 3
UHIP card ........................................................................................................................................................................ 3
Locker .............................................................................................................................................................................. 3
Parking pass .................................................................................................................................................................... 3
Cellphone ........................................................................................................................................................................ 3
Free agenda planner....................................................................................................................................................... 3
Anti-Calendar .................................................................................................................................................................. 3
Campus map ................................................................................................................................................................... 3
Campus tour ................................................................................................................................................................... 3
Emergency alert.............................................................................................................................................................. 4
“Where is the closest...?”........................................................................................................................................................ 4
Prayer space ................................................................................................................................................................... 4
Drugstore ........................................................................................................................................................................ 4
Grocery store .................................................................................................................................................................. 5
Bank ................................................................................................................................................................................ 5
Bank machine ................................................................................................................................................................. 5
Programs & Services ............................................................................................................................................................... 5
How do I find out about Orientation? ........................................................................................................................... 5
How do I find out what’s happening on campus and get involved? ............................................................................ 5
What is SCSU? Where is SCSU? ...................................................................................................................................... 5
How do I opt-out of my student health insurance plan? How do I add family coverage to my health insurance? ... 6
Where can I go if I am having problems and need to talk to someone? ...................................................................... 6
Where can I go to the gym? ........................................................................................................................................... 6
How do I get a job on campus? ...................................................................................................................................... 6
How do I find out about volunteer opportunities? ....................................................................................................... 6
Academics & Courses .............................................................................................................................................................. 6
1
Where can I find study space? ....................................................................................................................................... 6
Where can I get a copy of the timetable?....................................................................................................................... 6
Who can I talk to about academic concerns? ................................................................................................................ 7
Where is my registrar's office? ...................................................................................................................................... 7
What’s ROSI and ACORN? .............................................................................................................................................. 7
How do I check which classes I’m enrolled in?.............................................................................................................. 7
Travel & Transportation .......................................................................................................................................................... 7
Where can I find the TTC? What about a TTC schedule? .............................................................................................. 7
How do I get a discounted TTC Metropass? .................................................................................................................. 8
Eligibility to use TTC Post-Secondary Student Metropass ............................................................................................ 8
Getting a Post-Secondary Student TTC Photo ID .......................................................................................................... 8
Where do I get the discounted GO Transit pass? ........................................................................................................... 9
GO Transit ....................................................................................................................................................................... 9
Money & Fees ....................................................................................................................................................................... 10
Where do I pick up OSAP documents? Where do I process OSAP documents? ........................................................ 10
How to Reach Us .......................................................................................................................................................... 10
Where do I pay my fees? .............................................................................................................................................. 10
How do I request a fee deferral? ................................................................................................................................. 10
How do I find out about scholarships, awards and bursaries? ..................................................................................... 10
Computers & Email ............................................................................................................................................................... 10
Where can I use a computer? ...................................................................................................................................... 10
How do I set up my email? ............................................................................................................................................ 10
What’s a UTORid? How do I get one? .......................................................................................................................... 11
I am a student from the St. George or UTM campus! Can I use UTSC services? ........................................................ 11
What is the U of T Portal? What is Blackboard? ......................................................................................................... 11
What is the Intranet? ................................................................................................................................................... 11
Food & Meal Plans ................................................................................................................................................................ 12
What is there to eat on campus? ................................................................................................................................. 12
Where do I sign up for a meal plan? ............................................................................................................................ 13
Where can I microwave my food? ............................................................................................................................... 13
Important Contacts ............................................................................................................................................................... 13
"Where do I get a/an ...?"
TCard
uoft.me/tcardplus
The TCard is your U of T student ID. You can get your card in the TCard+ Office (BV498A)
UHIP card
UHIP is a health insurance plan that gives international students coverage that’s similar to OHIP.
Register online and print out your card. Find the link at utsc-isc.ca/upon-arrival/health.
If you have questions, please visit the
International Student Centre (IC349) or e-mail uhip@utsc.utoronto.ca
Locker
Lockers can be purchased at scsu.ca/services or at the SCSU Office – Student Centre, SL108
Parking pass
uoft.me/utscparking
Students may purchase permits in the Parking Services Office (IC40) or online.
Residence permits are only available for purchase in the Parking Services Office.
Contact parking@utsc.utoronto.ca with any questions or concerns.
Cellphone
Some cellphone providers include: Mobilicity, Wind Mobile, Koodoo, Rogers, Bell, Telus, Public Mobile, and
Virgin Mobile. It’s best to visit their websites for full details and to compare plans in advance.
On campus, the U of T Bookstore (BV 3rd floor) sells phones, plans as well as calling cards.
Free agenda planner
Pick up your free student agenda in the SCSU Office (SL108)
Anti-Calendar
The Anti-Calendar compiles information from course evaluations that students fill out at the end of a course. It
is published by the Arts & Science Students’ Union (ASSU). The Anti-Calendar was discontinued in 2012, but all
of its previous versions are available online at assu.ca/anti-calendar.
Campus map
For an interactive and mobile-friendly online map, go to uoft.me/cM .
Campus tour
Tours are available every weekday at 11:00am. They begin at the Admissions & Student Recruitment Office
and are approximately one hour long. Book your campus tour online at uoft.me/utsctours
Emergency alert
uoft.me/cL
To receive on-campus emergency alerts, register your cell-phone number at alert.utoronto.ca.
Note: In case of an emergency on campus, please call 911 and then call Campus Police Emergency number at
416-287-7333. You can visit the UTSC Community Police Services at the Science Wing, Room SW304
“Where is the closest...?”
Prayer space
 On Campus: Scarborough Campus Students’ Union holds two multi-faith prayer rooms that are
available to students, staff and faculty on a 24-hour basis. If you’re interested in more information
drop by the SCSU office, or email the SCSU VP Equity at equity@scsu.ca

More off-campus places of worship can be found at utsc-communityprograms.ca/multi-faith/centresof-worship/
Drugstore
 Pharmasave Malvern Drug Mart
pharmasave.com
1152 Morningside Ave Scarborough, ON
(416) 281-7900

Shoppers Drug Mart
shoppersdrugmart.ca
2863 Ellesmere Rd Suite 201, Scarborough, ON
(416) 724-6055

Rexall Pharma Plus
rexall.ca
1127 Markham Road Scarborough, ON
(416) 439-0230

Guardian
136 Orton Park Rd Toronto, ON
(416) 439-7222

Guardian
rexall.ca
1265 Morningside Ave #109 Scarborough, ON
(416) 287-9450

MDA Discount Drugs
4125 Lawrence Av E Scarborough, ON
(416) 284-2432
Grocery store
 Food Basics,255 Morningside Ave. Scarborough ON M1E 3E6
 No Frills,4473 Kingston Rd. Scarborough ON M1E 2N7
 Walmart,799 Milner Ave. Scarborough ON M1B 3C3
 Coppa's Fresh Market,148 Bennett Rd Toronto ON M1E 3Y3
 FreshCo, McCowan Rd Toronto, ON M1H 2K3
 Loblaws Superstore 1755 Brimley Road
Scarborough, ON M1P 0A3
Bank





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Royal Bank - 4618 Kingston Road
Banque National du Canada - 382 Kingston road
CIBC Branch - 371 Old Kingston Road
RBC Royal Bank - 865 Milner Avenue
ScotiaBank - 4509 Kingston Road
TD Canada Trust - 4515 Kingston Road
Bank machine
At locations around campus.
Some locations on campus include:
 Scotiabank ATM Machine – Student Centre, opposite SCSU office
 Scotiabank ATM machine - neat Tim Hortons at the intersection of the ARC and B-Wing
 CIBC ATM machine – inside the Instructional Centre, lower floor.
Programs & Services
How do I find out about Orientation?
 University and Faculty student societies usually organize Orientation activities. Search uoft.me/cN for
links to these groups or visit an ASKme booth to get a schedule.
How do I find out what’s happening on campus and get involved?
 The Co-Curricular Record (CCR) is a database of opportunities for involvement beyond the classroom.
uoft.me/ccr . Have questions? Email ccr@utoronto.ca
 The Ulife website provides a comprehensive listing of clubs, groups, student societies and campus
events. uoft.me/cP
 Department of Student Life uoft.me/utscstudentlife
 International Student Centre
 Department of Athletics and Recreation- TPASC
What is SCSU? Where is SCSU?
SCSU is the Scarborough Campus Students’ Union and is located in the Student Centre. The SCSU is the only
official representative of all undergraduate students at UTSC. For more info on SCSU services, visit: scsu.ca
How do I opt-out of my student health insurance plan? How do I add family coverage to my health
insurance?
All eligible full-time undergraduate UTSC students can opt out of the SCSU Health and/or Dental Plan. For
more information on required documents and applications, visit studentcare.net/works or call the SCSU
Member Services Centre at 1-866-369-8797.
International Students: Go to the International Student Centre -Ask about the University Health Insurance
Plan (UHIP).
Where can I go if I am having problems and need to talk to someone?
Orientation and coming to university can be a huge transition and may be overwhelming for some students.
You may feel you would like to talk to someone. Here are some places you can go:



The Health & Wellness Centre (SL-270) offers a safe and confidential place to discuss problems
through one-on-one counselling, and group therapy.
Within the Department of Student Life, there are faith and worldview leaders whom you can connect
with. Email multifaith@utsc.utoronto.ca today for more information or drop by SL157 in the Student
Centre
Equity and Diversity office at uoft.me/cQ
Where can I go to the gym?
 Department of Athletics and Recreation- TPASC.
uoft.me/utscathletics
Note: A valid TCard is required to gain access.
How do I get a job on campus?
Visit the online job listings at cln.utoronto.ca.
For questions about your job search, visit the Academic Advising and Career Centre at AC213 uoft.me/cR
Note: You will need to have activated your UTORid to access the job listings.
How do I find out about volunteer opportunities?
 Login to CLN at cln.utoronto.ca to check out volunteer opportunities.
 The Co-Curricular Record (CCR) : uoft.me/ccr
 Ulife : uoft.me/cP
 Department of Student Life uoft.me/utscstudentlife
Academics & Courses
Where can I find study space?
 A full list of available study spaces can be found at uoft.me/utscstudy
Where can I get a copy of the timetable?
Visit your department’s website to view and/or download course calendars, registration handbooks and
timetables.
You can also visit the Registrar’s Office or their website at http://uoft.me/cS and gain information about
courses, enrolment and information.
Who can I talk to about academic concerns?
 Academic advisors in the Academic Advising and Career Centre: uoft.me/utscaacc
 Academic advisors within your department
Where is my registrar's office?
utsc.utoronto.ca/~registrar/
Office of the Registrar, room AA142
Telephone: 416.287.7001
Services provided by the Registrar’s Office:
o Course and program enrolment procedures
o
Registration troubleshooting
o
Information about fees, OSAP & financial aid
o
Fee deferrals/financial arrangements
o
UTSC rules and regulations
o
Referrals to student service professionals
o
Confirmation of enrolment & RESP forms
On-line services at uoft.me/utsceservice
What’s ROSI and ACORN?
ROSI and ACORN are U of T’s student online information system. This is where you can sign up for courses,
update personal information and access grades. ROSI is the legacy student information service at U of T and
will continue to be available to students for several months, as the U of T community transitions to ACORN,
ROSI's replacement.
For several months, both ACORN and ROSI will be available to use before ACORN replaces ROSI as your
student information service at U of T.
How do I check which classes I’m enrolled in?
You need to check your account online at rosi.utoronto.ca. If you are having problems with any of your
courses, you should contact your registrar. See uoft.me/cT
Travel & Transportation
Where can I find the TTC? What about a TTC schedule?
ttc.ca
38/38A Highland Creek
Travels east from Scarborough Town Centre RT Station and west from Rouge Hill
GO Station. Exit at "University of Toronto Scarborough Campus" bus stop.
95B/95E York Mills
Travels east from York Mills Subway Station. Exit at "University of Toronto
Scarborough Campus" bus stop.
95 York Mills
Travels east from York Mills Station. Exit at southwest corner of Ellesmere Road
and Military Trail and walk east to UTSC.
198 U of T Scarborough
Rocket
Travels east from Kennedy Subway Station on weekdays between 6:30am and
11:00pm. This is a 30 minute express bus and the last stop eastbound is
"University of Toronto Scarborough."
How do I get a discounted TTC Metropass?
The TTC Adult Metropass and Post- Secondary monthly Metro pass are available for purchase for all UTSC students at
the SCSU office SL108 by the 3rd week of every month at a discounted price.
Adult Metropass Cost: $ 124.50*

You will need your Tcard and your debit card for payment.
Post-Secondary Student Metropass Cost: $112.00*


You will need your Tcard and your debit card for payment.
TTC Post -Secondary Metropasses are also available for purchase at any of the TTC Subway stations for
the same price of $ 112.00
Day Pass: $11.50*
10 Tokens: $28*
5 Tokens: $14*
Eligibility to use TTC Post-Secondary Student Metropass
Students must show their Post- Secondary Student TTC Photo ID along with their Post-Secondary Student Metropass to
the TTC Operator/Collector every time they use the TTC service

Students should be enrolled in a full-time degree or diploma program in a recognized PostSecondary institution located within the City of Toronto.
Getting a Post-Secondary Student TTC Photo ID Visit TTC Site

TTC Photo ID card can be obtained at the Sherbourne Subway Station, 420 Bloor St. E, Toronto, Ontario
at a cost of $5.25 (cash only) and it’s valid for one school year. The current 2011-2012 photo IDs are
valid until October 31, 2012

To be photographed at this facility Post-Secondary Students must produce their
acceptance/enrollment letter or current timetable from their Post-Secondary institution
confirming that they are an eligible Post-Secondary Student, plus a piece of photo Identification (e.g.
Student T Card)
Note: You may wish to keep your Metropasses and receipts as proof of purchase in order to claim these
expenses for tax savings. The Canada Revenue Agency (CRA) is responsible for taxation details.
*Prices are subject to change without notice. Please contact the SCSU office for more information
Where do I get the discounted GO Transit pass?
GO transit is directly connected to UTSC through the east- and west-bound Route 51 – York University –
Richmond Hill -Scarborough – Centennial College -U of T Scarborough – Pickering bus, and indirectly to the
Rouge Hill train station via the TTC #38 bus. Fare and route information is available from the GO Transit
website gotransit.com .
GO Transit
From Durham region
Take the GO Train to Pickering Station and transfer to the GO Bus, "Hwy 407
Express West." The very next stop is "University of Toronto @
Scarborough." Direct to UTSC service on weekdays.
Rouge Hill GO Train
Station
From this station, take TTC Highland Creek bus #38
Scarborough Town
Centre
Take GO bus Hwy 407 Express East (weekdays)


Registered full-time students at U of T can get their GO Student ID by bringing their TCard to the TCard
Office on their campus.
NEW FULL-TIME STUDENTS at U of T who do not currently possess a valid 2014/15 GO Student ID can
get a 2015/16 GO Student ID card by bringing proof of University acceptance to our Student Services
Centre in the Union Station main Concourse from August 25 to September 19, where a card will be
issued on the spot. After September 19, please visit any one of our Union Station service wickets. After
September 30, U of T will provide GO Student ID cards via Tcard offices.
Money & Fees
Where do I pick up OSAP documents? Where do I process OSAP documents?


The Registrar’s Office Front Line staff is available to release OSAP funding - loan documents and grants,
proof read bursary applications, and give general information on financial aid, scholarships, and
awards.
Students should first check their OSAP status online to make sure their documents are ready.

Three pieces of identification are required – a government-issued photo ID, TCard and SIN card – as
well as a void cheque.
How to Reach Us
In Person: We are conveniently located on the main floor of the Arts and Administration building (AA142).


Drop in Appointment: Come by during our business hours, Monday through Thursday and ask to speak
to a financial aid advisor. No appointments on Friday.
By Phone: Please call us Monday through Friday during our business hours. After dialing 416-287-7001,
press 1, then 0.
Where do I pay my fees?
 Pay your fees at a bank, either in person or through online banking.
 Print your fees invoice from your ROSI account at rosi.utoronto.ca.
 Find answers to your questions on the Fees website: fees.utoronto.ca.
How do I request a fee deferral?
For information on fee deferral conditions and application procedures, visit: uoft.me/feedeferral or you can
call or visit the Registrar’s office for more information.
utsc.utoronto.ca/~registrar
Office of the Registrar, room AA142
Telephone: 416.287.7001
How do I find out about scholarships, awards and bursaries?
Visit your Registrar’s Office in person at Office of the Registrar, room AA142 or online at
utsc.utoronto.ca/~registrar/financial_aid/scholarship
Computers & Email
Where can I use a computer?
Public access computers are available in most campus libraries and in the Bladen Wing computer labs on the
4th floor.
How do I set up my email?
The two most important accounts you will use at UTSC are your UTORid and ROSI accounts.
Your UTORid is your primary login ID used to access a variety of student services at U of T, including:
 UofT Portal (Blackboard)
 UTMail+ (Student E-mail)
 Printing services, such as MobilePrint
 Blackboard Transact (TCard+)
 Wi-Fi access
 Computer Lab workstation access
 Registrar's Office eService
 UTSC Intranet
What’s a UTORid? How do I get one?
 Your UTORid is an 8 digit code that allows you access to university computers and online systems such
as email and Portal (Blackboard). Find your UTORid on your TCard.

To activate it, you must go to utorid.utoronto.ca and go to ACTIVATE and use the secret activation key
(SAK) issued by the TCard office at the time you receive your TCard.

Computer and email related support is available at the Information and Instructional Technology
Services offices.
Student Help Desk (BV 487)
PHONE: 416.287.7391
EMAIL: student-helpdesk@utsc.utoronto.ca
I am a student from the St. George or UTM campus! Can I use UTSC services?
Yes! Students from UTM or UTSG who are not currently enrolled in courses at UTSC can access UTSC's various
IT services (computer labs, printing, Blackboard Transact [TCard+]) by using the Visitor's Webform. This will
authorize your UTORid on UTSC workstations.
Please note that this authorized access will expire at the end of the academic term. You will have to re-use the
Webform for each academic term you want access to UTSC's services.
What is the U of T Portal? What is Blackboard?
Blackboard is U of T's institutionally supported learning management system (LMS) and Student Portal.
To access Portal, login using your UTORid
What is the Intranet?
uoft.me/intranet
The Intranet is where you can view university event listings and signup or register for workshops and events.
If you have any questions about how to use Intranet, please contact intranet@utsc.utoronto.ca
Food & Meal Plans
What is there to eat on campus?
UTSC has a variety of locations where you can grab a full meal or a quick coffee. For food options, hours and
locations please visit: uoft.me/utscfood
Bladen Wing Tim Horton's
Located on the second floor of the Bladen Wing, this is a full-service Tim Horton's. Coffee, tea, fruit smoothies,
sandwiches, wraps, muffins, donuts available.
Starbucks
Located within the Meeting Place on the second floor of the Science Wing, serving coffee, tea, breakfast and
baked goods.
La Prep
Situated on the ground level of the Instructional Centre, this location serves specialized coffees, teas, hot and
cold beverages, sandwiches, salads, soups and assorted baked goods.
Rex's Den Restaurant
Located on the lower level of the Student Centre, this location serves as the student run restaurant on campus
and offers both sit down and take out options. Daily specials are available
Hot Dog Cart
Located outdoor courtyard of the Student Centre, the Hot Dog Guy Nasir offers chips, poutine, cold beverages
along with a variety of hot dogs.
Subway
Located on the Ground Level of the Student Centre, this food outlet offers various submarine sandwiches,
salads and snacks
Treats
Situated in the Student Centre food court on the ground level, this location offers a variety of coffees, teas,
bubble tea, cold beverages, breakfast and regular sandwiches and baked goods.
Hero Certified Burgers
This outlet is located in the food court of the Student Centre on the Ground Level. It offers 100% seasoned
heritage Angus beef raised without hormones or antibiotics, gluten-free and Halal certified.
KFC Express
This express location in the food court of the Student Centre offers quick meal options such as chicken
sandwiches, original popcorn chicken, wraps, chicken strips, poutine, fries and ice cold beverages.
Asian Gourmet
This outlet located in the food court of the Student Centre on the Ground Level offers a variety of Asian food.
The Market Place
The Market Place is located on the first floor of the Humanities Wing. This cafeteria style area offers a variety
of cuisines. An indoor seating area is also available.
Booster Juice
Located inside The Market Place on the first floor of the Humanities Wing, this kiosk offers a variety of freshly
made juices.
INS
This convenience store located on the Ground Level of the Student Centre offers a variety of snacks, coffee,
beverages as well as grab and go sandwiches.
Where do I sign up for a meal plan?
A Meal Plan is a prepaid account on your TCard that enables you to enjoy a wide variety of healthy and ethnic
food from more than 20 vendors at UTSC.
To purchase a Meal Plan, call (416) 208-2233 or email us at tcardplus@utsc.utoronto.ca. You can also drop by
our office at BV498A during our office hours.
Where can I microwave my food?
 UTSC Student Centre (SL): Microwave station available on the 1st floor
 Science Wing (SW): microwave station available on the 3rd floor of the Science Wing at the top of the
Meeting Place stairs
 Bladen Wing (BW) Microwave: Microwave station available on the 2nd floor across from the Tim
Horton's
 Social Sciences (MW)Microwave: Microwave station available on the ground level inside the study area
Important Contacts
Department of Student Life
Student Centre, SL-157
studentlife@utsc.utoronto.ca
utsc-studentlife.ca
416-208-4760
Leadership Development Program (LDP) and Co-Curricular Record (CCR)
Student Centre, SL-157
leadership@utsc.utoronto.ca
utsc-leadership.ca/
416-208-4759
Co-Curricular Record (CCR)
Student Centre, SL-157
ccr@utsc.utoronto.ca
utsc-leadership.ca/
416-208-4759
First Year Experience Program (FYEP) and First Generation
Student Centre, SL-157
leadership@utsc.utoronto.ca
utsc-firstyeartransition.ca/
416-208-5170
Community Engagement Programs and Student Multifaith Engagement
Student Centre, SL-157
utsc-communityprograms.ca/
cep@utsc.utoronto.ca
(416)208-2705
Campus Groups and Recognition
Student Centre, SL-157
campusgroups@utsc.utoronto.ca
utsc-campusgroups.ca/
416-208-4796
International Student Centre
Instructional Centre, IC-349
isc@utsc.utoronto.ca
utsc-isc.ca
416-287-7518
Health and Wellness
Student Centre, SL-270
utsc.utoronto.ca/~wellness
health-services@utsc.utoronto.ca
416-287-7065
Athletics and Recreation
Toronto Pan Am Sports Centre, 3rd Floor
utsc.utoronto.ca/~athletics
athletics@utsc.utoronto.ca
(416) 287-7090
AccessAbility Services
Science Building, Room S302
Tel/TTY: 416-287-7560
ability@utsc.utoronto.ca
utsc.utoronto.ca/ability
Student Housing & Residence Life
Student Residence Centre
416.287.7365
residences@utsc.utoronto.ca
utsc.utoronto.ca/~residences/
Academic Advising and Career Centre
Academic Resource Centre, AC213
utsc.utoronto.ca/aacc/
aacc@utsc.utoronto.ca
416-287-7561
Campus Police
Emergency: 416-287-7333
Science Wing, Room SW304
Office of the Registrar, room AA142
utsc.utoronto.ca/~registrar/
Telephone: 416.287.7001
Scarborough Campus Students’ Union
Student Centre – Room SL-108
Toronto, Ontario, M1C 1A4
P: 416-287-7047
F: 416-287-7088
E: info@scsu.ca
Equity and Diversity Office
Office of the Principal & Vice President
416-208-2241
Bladen Wing, Room BV536
edo@utsc.utoronto.ca