Sport & Leisure Service Plan 2015/16
Sport & Leisure Service
2015-16 Service Plan
Supporting Children’s Services Departments vision:
“Building a Brighter Future Together”
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Sport & Leisure Service Plan 2015/16
Contents
Introduction ......................................................................................................................................................... 3
Vision Statement ................................................................................................................................................. 3
Drivers for Change.............................................................................................................................................. 4
About Us .............................................................................................................................................................. 5
Who We Are .....................................................................................................................................................................................5
Organisational Chart ......................................................................................................................................................................5
Locations .........................................................................................................................................................................................6
Governance .....................................................................................................................................................................................6
Regulation and Compliance ...........................................................................................................................................................7
What We Do .....................................................................................................................................................................................7
Our Customers ................................................................................................................................................................................9
Our Costs and Income ..................................................................................................................................................................10
Funding and resources ................................................................................................................................................................10
Aims and Objectives......................................................................................................................................... 11
Detailed Actions/Plan for Change.................................................................................................................... 14
Previous Actions Completed in 2014/15 ........................................................................................... Error! Bookmark not defined.
Ongoing Actions/Projects Started prior to 2015/16 ...................................................................................................................15
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Sport & Leisure Service Plan 2015/16
New Planned Actions Due to Start in 2015/16 .......................................................Error! Bookmark not defined.
Risks to Delivery ............................................................................................................................................... 21
Performance Indicators .................................................................................................................................... 24
Performance Indicators from Council Wide Performance Measures .......................................................................................24
Key Directorate Indicators ...........................................................................................................................................................25
Directorate Performance Indicators from the Local Government Benchmarking Framework ...............................................27
Directorate Performance Measures from the Shetland Single Outcome Agreement .............................................................27
Other Performance indicators ........................................................................................................... Error! Bookmark not defined.
Contact Details.................................................................................................................................................. 28
Introduction
Every year, each Service within the Council is required to produce a Service Plan for the following year. This Service Plan provides an
overview of the Sport & Leisure Service for 2015/16, the Sport and Leisure Service is in the Children’s Services Directorate. This plan contains
information on major activities, aims, objectives, actions, targets, performance indicators and risks.
Service plans are approved and “signed off” at Director Level as part of the Executive Manager’s Employee Review and Development process.
Vision Statement
The Sport & Leisure Service is committed to supporting the Children’s Services Directorate’s Vision of “Building a Brighter Future Together”.
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Sport & Leisure Service Plan 2015/16
Drivers for Change
In 2014, the Medium Term Financial Plan identified that the Children’s Services Department would be required to make £715,000 of savings in
2015-16. In order to play it part in achieving this figure the Sport and Leisure Service along with other Services were required to undertake a
zero based budgeting exercise to establish our budget for 2015-16. This exercise achieved a reduction of £76,446 in the Sport and Leisure
Service for 2015-16, which was achieved through a decrease in play area maintenance and refurbishment budgets, efficiencies across the
service and an anticipated increase in income from the Islesburgh house hostel and the Central Cafe in Islesburgh Community Centre. It is
hoped that these reduction in spending can be accommodated by careful management of resources and by encouraging more use of our
facilities.
Shetland Islands Council’s current 4 year investment agreement with sportscotland comes to an end on 31st March 2015. This agreement has
contributed over £240,000 per year towards a number of Council and partner programmes such as Active Schools, Community Sports Hub, PE
Support Programme, Positive Coaching Scotland and Top Up Swimming. A new investment agreement is currently being developed for the
next 4 years, starting on 1st April 2015 until 31st March 2019. This new agreement will be based on the strategic direction agreed by the
Shetland Sporting Partnership - Strategy Group and will aim to deliver on the priorities agreed in the Shetland Sports Strategy 2012- 2017. The
partners in the Shetland Sporting partnership are Shetland Islands Council, Shetland Recreational Trust, NHS Shetland and sportscotland.
Many of the changes to our services are driven by customer feedback including feedback forms in Islesburgh Community Centre, HiHostel.com online feedback on stays at the Islesburgh House Hostel, pupil surveys on future sport and physical activity projects and users
feedback on facilities used, which highlight any damage to equipment or other types of work required. Some examples of the changes that
have been put in place as a result of feedback include the purchase an installation of new beds and mattresses in the Islesburgh House Hostel
to reduce noise and increase comfort for hostellers, new programmes of activities developed to suit the particular requirements of young people
e.g. primary school netball league and development of an extended Shetland Showcase programme in Islesburgh Community Centre over the
summer months.
In 2014 community consultation was undertaken by the Sports Development and Active Schools Team to develop a new strategy for football in
Shetland and local plans for Hockey, Swimming and Mountain Biking. In addition, meetings have taken place with community organisations that
manage rural sports pitches to consider strategies for their future sustainability. We have also organised meetings between Serco Northlink and
Sports Clubs and Community Groups to promote and influence future Serco Northlink Sponsorship Programmes.
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Sport & Leisure Service Plan 2015/16
About Us
The Sport and Leisure Service has been in place since 1994 and was placed in the Children’s Services Department following the Council
organisation and management re-structure in 2011. The Service comprises a range of statutory and front line services.
Who We Are
This Service sits within the Children’s Services Department is lead by the Director of Children’s Services (Helen Budge) the following Services
are also in the Children’s Services Department: (Children & Families, Schools & Quality Improvement, Library & Children’s Resources)
Organisational Chart
Chief Executive
Mark Boden
Children’s Services
Directorate
Helen Budge
Schools & Quality
Improvement
Children & Families
Children’s Resources
Sport & Leisure
Neil Watt
42.99 FTE
Team Leader - Leisure
Facilities
Team Leader - Islesburgh
Complex
Active Schools Manager
Magnus Malcolmson
Dale Smith
22.52 FTE
James Johnston
Outdoor Education &
Activities Officer
8.32 FTE
Pete Richards
10.2 FTE
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Library
Executive Manager
Sport & Leisure Service Plan 2015/16
Locations
The Sport & Leisure Service is provides services at a number of locations throughout Shetland. The main administrative and management base
is for the service is in Hayfield House.
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Islesburgh Community Centre
Islesburgh House
Parks - Gilbertson Park, Seafield Park and Clickimin Parks
Knab Golf Course
Jubilee Flower Park, Pavilion and associated facilities
Gilbertson Park Games Hall
Community use of Brae, Sandwick and Scalloway School Games Halls
St Sunniva Street Outdoor Education Base and Store
71 play areas throughout Shetland
14 Multi-courts throughout Shetland
Arlanda Store
Hillhead Greenhouse
Governance
Since 2011 the Sport and Leisure Service has reported to the Social Services Committee and the other service areas with Children’s
Services have reported to the Education and Families Committee. However, from 1st April 2015 all services within the Children’s Services
Directorate, including Sport and Leisure will report to the Education and Families Committee. Policy changes are reported to the
Council’s Policy and Resources Committee.
The Service’s performance is currently reported to the Directorate Management Team and Social Services Committee on a
quarterly basis. From 1st April 2015 the Service will be included in the quarterly performance report for the Education and Families
Committee along with other Children’s Services.
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Sport & Leisure Service Plan 2015/16
Regulation and Compliance
Islesburgh House Hostel is inspected annually by Visit Scotland to establish its grading. Since 2003 the hostel has maintained a 5 star Visit
Scotland grading.
The management, maintenance and inspection of play areas in Shetland must comply with British and European Standards to insure they are
safe for children to use. This includes all play areas being independently inspected on an annual basis to assess their condition and any works
required to them.
The Outdoor Education and Activities Service is inspected on a bi-annual basis by the Adventure Licensing Authority, who assess the quality,
standard and safety of services being delivered.
On an annual basis information on usage, income and expenditure must be supplied to Audit Scotland and CIPFA for the whole service and to
sportscotland for the Active Schools programme.
What We Do
Sports and Leisure is responsible for the management and maintenance of a variety of core activities and services that improve the quality of
life for people living and visiting Shetland. These are set out below:
Team Leader – Islesburgh Complex

Islesburgh Complex - the services offered include: rooms for hire, an equipment bank, the Central Café, video editing suite, photographic
dark rooms and a high energy gym. There is also a Central Lounge and art room, which are used by the Islesburgh Out of School Club and
Youth Clubs.

Islesburgh House - is primarily used as a hostel for tourists, groups and the general public. The Islesburgh House Hostel is a Visit Scotland
5 star hostel with a capacity of 64 beds and is currently open for 50 weeks of the year, except the 2 weeks at Christmas and New Year.
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Sport & Leisure Service Plan 2015/16
Team Leader – Leisure Facilities
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Play Areas and Multicourts - there are 71 play areas and 14 multicourts throughout Shetland from Fair Isle to Unst, which are open all year
round.

Parks and General Amenity Areas - the parks and playing fields in Lerwick are generally open to the public between the months April and
September each year. The exceptions to this are the footpaths around Lerwick for walking and the parks located at Clickimin North where
winter bookings are taken for football training and rugby. During the summer period the Knab Golf Course and playing fields in Lerwick are
open 7 days a week and are available for activities such as Football, Hockey, Rugby, Athletics, Bowls, Tennis, Golf, Putting and Archery.
This area of service is also responsible for the Hillhead Greenhouse, the paths around Lerwick at Slettes, Clickimin and the Knab and the
stores at St Sunniva Street and Arlanda in Lerwick.

Jubilee Flower Park - generally open to the public between April and September each year and includes facilities to play lawn bowls,
tennis, putting and general games. The park also has a pavilion with toilets, changing facilities, a kitchen and viewing area and a servery
for sale of consumables.

Games Halls - there are 4 games halls throughout Shetland that are available for community use. These include the Gilbertson Park
Games Hall that is available for community use all year round and the school games halls at Brae and Sandwick and Scalloway, where
community use is limited to evenings, weekends and holiday periods.
Active Schools Manager

Active Schools - working in partnership with sportscotland, Active School aims through a variety of direct and indirect mechanisms to
provide and develop extra-curricular activities and curricular time opportunities for school children throughout Shetland to participate in
physical activities and develop a healthy active lifestyle. Examples of the projects developed are; Soccer one, Cycle Proficiency, Fit for
Girls, Motor skills Groups etc.

Sports Development – a varied programme of activities are developed through this area of work including coaching courses for volunteers,
club development initiatives, holiday activities for children, events management, Island Games developments and advice to volunteers.
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Sport & Leisure Service Plan 2015/16
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Sport and Physical Activity – this area of service aims to develop opportunities to get more people physically active in Shetland, through a
variety of methods including sport. By working with a range of in partners including Shetland Recreational Trust and NHS Shetland,
programmes of activity are developed for pre-schools groups, young mums, young people who are at risk of exclusion or offending, ASN
Groups, pensioners groups and others.

Grant Assistance to Community Groups – The Sport and Leisure Services works in partnership with the staff in the Grants Unit of the
Community Planning and Development Service for the consideration and approval of grants to sporting organisations in Shetland. Officers
also provide information and advice on Council grant aid schemes and sources of external funding through the National Lottery and other.
Outdoor Education and Activities Officer

Outdoor Education and Activities – this area of service seeks to provide educational opportunities, using the outdoors as a medium for
learning, for everyone in Shetland, but in particular for 5 –16 year olds. A variety of outdoor activities are available such as hill walking,
coastal walking, canoeing, kayaking, orienteering, rock climbing, coasteering etc. Activities are available to schools, youth clubs,
uniformed organisations, commercial organisations and the general public. Shetland Islands Council is licensed by the Adventure Activities
Licensing Board, through the Sport and Leisure Service, to deliver these activities to young people under the age of 18.
Our Customers
Sport and Leisure Service customers in 2013-14 included 81,018 users of the rooms for hire in Islesburgh Community Centre,6,773 users of
the Islesburgh House Hostel, 18,022 users of our outdoor sports pitches, 31,732 users of our Games Halls, 51% or 1,668 children participating
in Active Schools supported activities and 1236 school children participating in outdoor activities. In addition, there are many individuals and
groups that have made unrecorded uses of our parks, play areas, multicourts, paths, benches and general recreation areas.
The requirements of these customers will continue to be met throughout 2015-16. However, next year we will work with colleagues in Children’s
Social Work to review current levels of participation in sport and leisure for Looked After Children, with a view to increasing them further.
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Sport & Leisure Service Plan 2015/16
Our Costs and Income
The Service has 42.99 full time equivalent staff and annual revenue expenditure of £1,295,818. As detailed below:
Service
Number of
Staff (FTE)
Gross
Expenditure
Income
Net Budget
Capital Budget
Service Management
1.95
91,791
0
91,791
Nil
Islesburgh Community Centre
14.45
676,429
70,354
606,075
Nil
Islesburgh Hostel
0.62
87,061
114,139
- 27,078
Nil
Central Cafe – Islesburgh
7.45
348,682
358,927
-10,245
Nil
Parks, Play Areas and Multicourts
7.09
361,863
23,700
338,163
Nil
School and Community Games Halls
3.11
88,330
47,000
41,330
Nil
Sport, Physical Activity and Outdoor Education
8.32
444,152
188,370
255,782
Nil
Sport and Leisure Service Total
42.99
2,098,308
802,490
1,295,818
Nil
Funding and resources
The Medium Term Financial Plan has projected a 1.8% reduction in the Children’s Services Department’s budget for 2015/16. This follows
budget reductions of 8.6% in 2013/14 and 2% in 2014/15. In addition, Children’s Services has a projected a reduction of 10% between 2015/16
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Sport & Leisure Service Plan 2015/16
and 2019/20. These proposed savings may result in a further reduction in staff. It is intended that any such reductions will be managed without
compulsory redundancies.
Since 2011-12 the Sport and Leisure Service has reduced its budgets by over £461,000, with a savings of £41,000 achieved in 2014-15. In
2015-16 Sport and Leisure Service budgets will reduce by a further £76,446 or 5.7%. This will be achieved by reducing budgets in all areas of
Service, but particularly play area maintenance and refurbishment and by increasing the amount of income that we plan to raise through the
Islesburgh house hostel and Central Cafe.
Aims and Objectives
Directorate Plan Aims
Action
Our public services are high quality, continually
improving, efficient and responsive to local people’s
needs
Secure a positive outcome in the Joint Inspection of Children Services which will take
place between January and March 2015.
Our young people are successful learners, confident
individuals, effective contributors and responsible
citizens.
Continue to deliver the Active Schools and the Outdoor Education programmes in
Shetland, which includes opportunities for sport, physical activity, leadership and
outdoor learning.
We have improved the life chances for children,
young people and families at risk.
Continue to manage, maintain and inspect the portfolio of play areas throughout
Shetland including the refurbishment of the Charlestown Play area in Whalsay.
We have improved the life chances for children,
young people and families at risk.
Implement the Looked After Children (LAC) Strategy Action Plan to help ensure that
our looked after children have the same opportunities to succeed as their non- looked
after peers.
We live longer, healthier lives.
Provide a range of facilities throughout Shetland to encourage people of all ages to be
physically active.
Through the Shetland Sports Strategy Group ensure that people of all ages, abilities
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Sport & Leisure Service Plan 2015/16
Directorate Plan Aims
Action
and background are encouraged to take part in sport and other physical activities.
We have tackled the significant inequalities in
Scottish society
Work in partnership with Scottish Disability Sport, Disability Shetland and teachers of
ASN pupils to deliver a range of activities and events for children with a disability.
Service Aims/Priorities
Objectives/Actions (Details below)
All Sports and Leisure Service facilities are
managed efficiently and cost effectively to support
and encourage individuals and clubs to participate in
sport and an community activities
Strengthened communities through the provision of a range of high quality facilities
throughout Shetland. Encourage more use of Islesburgh Community Centre,
Islesburgh house Hostel, our games halls, play areas, multicourts and outdoor sports
facilities.
Local sports have an appropriate number of
coaches, officials and volunteers with the correct
skills, who are motivated to develop their sport in
Shetland
A strong and valued voluntary sector where sports clubs are assisted to become more
sustainable e.g. delivery of sports development training programmes including coach
education courses, Positive Coaching Scotland, Safeguarding and Protecting Children
and other training opportunities.
That strong, sustainable clubs are established
throughout Shetland, that are welcoming and
provide opportunities for individuals to participate
and achieve their potential in sport
A physically active population developing life skills by participating and performing in
sport e.g. using club development tools such as Club Sport Framework, Funding for
Clubs, website and social media development, sport profiling and planning
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Sport & Leisure Service Plan 2015/16
Service Aims/Priorities
Objectives/Actions (Details below)
Children and young people are encouraged and
supported to begin and continue a lifelong
involvement in sport
School aged children are more physically active and learn through teamwork,
dedication and competition e.g. Active Schools programmes including school sport
competition and festivals, extra-curricular opportunities and summer holiday
programmes
Increased participation in sport at all levels and from
all sections of society in Shetland.
There is an integrated approach to sport and physical activity provision which creates
a pathway for individuals and communities to fulfil their potential in sport. Eg.
developing school to club links
More people are participating, and achieving their
potentials in sport because of the acknowledged
benefits of participating in sport.
Sport is high profile in Shetland and the benefits of participating in sport are clear.
People see, hear and read about sport in Shetland eg. Annual Reports, Facebook
communication, Press Releases and publications
There is an increase in participation and
improvement of performance in sport, delivered cost
effectively through better co-ordination and
management of resources
People are working together in partnership at senior management and officer level to
maximise resources eg. Shetland Sports Partnership Strategic Group, Community
Sports Hubs, Sport and Physical Activity Special Interest Group, Early Years
Collaborative
We are tackling inequalities by targeting resources
and time to those in need to increase their physical
activity and reduce key risk factors for health.
A fairer and more inclusive society where sport and physical opportunities are made
available to all eg. participate in Disability Sport group, deliver FAST programme,
Intergenerational activities and Fit for Girls programme
More people are taking part in outdoor activities,
particularly children and young people.
Through participation in our outdoor education and activities and exposure to
Shetland’s wild environment people in general and particularly young people are
developing their confidence, self esteem, and social and emotional skill
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Sport & Leisure Service Plan 2015/16
Detailed Actions/Plan for Change
Previous Actions Completed in 2014/15
Description
Increase the number of room booking sessions in
Islesburgh Community Centre by 3%.
Delivered Early/ontime/late
Achieved original intention?
This outcome of this action
will be known at the end of
the financial year.
Final figures will only be known at the end of
March 2015.
Initial expectations have been exceeded and it is
anticipated that a 25% surplus will be achieved by
the end of the financial year.
Increase the surplus achieved from the hostel by 3%
This action was achieved by
November 2014.
Final figures will only be known at the end of
March 2015.
Increase the surplus achieved from the cafe 3%.
This outcome of this action
will be known at the end of
the financial year.
This outcome of this action
will be known at the end of
the financial year.
Final figures will only be known at the end of
March 2015.
Increase the usage of outdoor sports facilities and
amenity areas by 5%.
Encourage more use of the park by hosting a summer
event in the park e.g. music performance
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This action has been
achieved.
There was general more use of the park and a
“Gig in the Garden” musical event was staged in
August 2014.
Sport & Leisure Service Plan 2015/16
Increase the usage of school and community games halls
by 2%
This outcome of this action
will be known at the end of
the financial year.
Final figures will only be known at the end of
March 2015.
Ensure that at least 80% of all Shetland Sports Strategy
actions for 2014-15 are achieved.
This action is on target to be
achieved.
Two sub-groups of the Shetland Sporting
Partnership have been established to deliver on
the actions.
Ensure that the Queens Baton Relay and other legacy
2014 projects are successfully delivered.
This action has been
achieved.
A number of successful events have been
organised over the year including a Youth sport
Conference, Shetland Sports Week and the
Queens Baton Relay.
Increase the number of school children participating in
outdoor activities by 5%.
This outcome of this action
will be known at the end of
the financial year.
Final figures will only be known at the end of
March 2015.
Participate with partners in a review of sport and leisure
facilities and services in Shetland
This action is on target to be
achieved
Initial information was presented to a Policy Forum
Meeting and work is progressing.
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Sport & Leisure Service Plan 2015/16
Ongoing Actions/Projects Started prior April 2015
Title/Heading
Undertake a refurbishment of
the Fraser Park Multi-court and
Phase 2 of the Sandwick
Central Play Area.
Deliver the Positive Coaching
Scotland accreditation scheme
to Sports Clubs and Coaches
Deliver the FAST (Fitness,
Attitude, Skills and Training)
initiative to vulnerable young
men in Shetland
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Team
Leisure
Facilities
Active
Schools
Sports
Development
Start
End
Output
Expected Outcome/Supported
Aims/Objectives
Yes
Both
Projects
due to be
completed
by June
2015.
Started in Summer
2014 and due to be
completed by June
2015.
This will support the Council’s aim to give
the “Best Possible Start for Every Child
4 clubs achieving
PCS Club status
Swimming to achieve
PCS Sport status
The best possible start for every child by
supporting a strong and valued voluntary
sector where sports clubs are assisted to
become more sustainable
20 Young Men
accessing the
initiative on a regular
basis
Supporting vulnerable and disadvantaged
people in creating a fairer and more
inclusive society where sport and physical
opportunities are made available to all
Ongoing
Ongoing
Sport & Leisure Service Plan 2015/16
New Planned Actions Due to Start in 2015/16
Title/Heading
Increase the number of room
booking sessions in Islesburgh
Community Centre to 60%.
Team
Islesburgh
Complex
Start
April 2015
Output
March
2016
More usage of
Islesburgh Community
Centre and potentially
more income.
March
2016
More usage of
Islesburgh House
Hostel and additional
income.
This will support the Council’s Aims
of “Being a properly led and well
managed Council” and “Living within
our means” and should result in
more use of Islesburgh Hostel rooms
and more income.
More usage of
Islesburgh cafe and
additional income.
This will support the Council’s Aims
of “Being a properly led and well
managed Council” and “Living within
our means” and should result in
more use of Islesburgh Cafe and
more income.
The delivery of 12
evening events ins
Islesburgh Community
Centre with music,
This will support the Council’s Aims
of “Being a properly led and well
managed Council” and “Living within
our means” and should result in
Islesburgh
Complex
Increase the surplus achieved from
Islesburgh House Hostel by 3%.
April 2015
Islesburgh
Complex
Increase the surplus achieved from
the Islesburgh cafe by 3%.
April 2015
Plan and deliver the Shetland
Showcase in Islesburgh Community
Centre for a minimum of 12 events.
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Islesburgh
Complex
June
2015
Expected Outcome/Supported
Aims/Objectives
This will support the Council’s Aims
of “Being a properly led and well
managed Council” and “Living within
our means” and should result in
more use of the Islesburgh rooms
and potentially more income.
End
March
2016
August
2015
Sport & Leisure Service Plan 2015/16
New Planned Actions Due to Start in 2015/16
Title/Heading
Team
Start
End
Output
crafts and food for
tourists and visitors.
Undertake a refurbishment of the
Charlestown Play Area in Whalsay
in partnership with the CPAA and
preparatory works for the
refurbishment of the Stendaal Play
Area in Nesting in 2016.
Increase the income of outdoor
sports facilities and amenity areas
by 2%.
Leisure
Facilities
June
2015
Encourage more use of the Jubilee
Flower Park by hosting a summer
event in the park e.g. music
performance
Increase the usage of school and
community games halls by 2%
The best possible start for every
child by creating fun and exciting
play areas that can be used by
children to develop their confidence
and social skills.
March
2016
More usage of
outdoor sports
facilities by clubs and
associations.
This will support the Council’s Aims
of “Being a properly led and well
managed Council” and “Living within
our means” and should result in
more use of outdoor sports facilities
and more income.
March
2016
More usage of the
Jubilee Flower Park
through the delivery of
a music event.
Fostering strong communities by
encouraging more use of this
community asset.
More usage of our
school and community
games halls by
groups, clubs,
associations and
This will support the Council’s Aims
of “Being a properly led and well
managed Council” and “Living within
our means” and should result in
more use of school and community
games halls and more income.
October
2015
Leisure
Facilities
April 2015
Leisure
Facilities
April 2015
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Refurbished play area
in Whalsay that is
available for use by
children in 2015.
Leisure
Facilities
April 2015
Expected Outcome/Supported
Aims/Objectives
more use of Islesburgh Community
Centre and more income.
March
2016
Sport & Leisure Service Plan 2015/16
New Planned Actions Due to Start in 2015/16
Title/Heading
Team
Start
End
Output
Expected Outcome/Supported
Aims/Objectives
individuals.
Implement the new 4 year (2015-19)
investment agreement with
sportscotland and partners for
Active Schools and other priority
areas.
Establish the Fit for Girls
Programme in every Junior High and
High School in Shetland
Active
Schools/
Sports
Development
Active
Schools
April 2015
April 2015
March
2016
April 2015
Increased number of
secondary girls
participating in extracurricular sport and
physical activity
Supporting vulnerable and
disadvantaged people in creating a
fairer and more inclusive society
where sport and physical
opportunities are made available to
all
Fostering strong communities by
promoting a culture of volunteerism
delivering sport and physical activity
opportunities in school and
community settings.
Raising the profile of cycling and
increasing participation in the sport.
Developing a pathway for coaching
Deliver the Shetland Sport
Conference and Shetland Sport
Awards
Sports
November
Development
2015
November
2015
Coaches and
Volunteers are
trained, retained,
deployed and
rewarded in Shetland
Sport
Shetland Cycling Events
Active
Schools
June 2015
A collection of events
including an
accredited race, mid-
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June 2015
The best possible start for every
child by creating more and higher
quality opportunities for children to
participate in sport and physical
activity in schools and communities
New plan agreed and
signed by all four
partners.
Sport & Leisure Service Plan 2015/16
New Planned Actions Due to Start in 2015/16
Title/Heading
Team
Start
End
Output
summer family cycle
and club development
opportunities
Referees, Umpires
and Officials database
created
Deliver a programme of training and
education for coaches, volunteers,
referees, umpires and officials
Active
Schools and
April 2015
Sports
Development
March
2016
Coaching courses
delivered across 6
sports
A programme of CPD
for referees, umpires
and officials
Increase the number of school
children participating in outdoor
activities by 2%.
Outdoor
Education
April 2015
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March
2016
Increased number of
school children
participating in
outdoor activities.
Expected Outcome/Supported
Aims/Objectives
and volunteering in cycling.
Fostering strong communities by
promoting a culture of volunteerism
delivering sport and physical activity
opportunities in school and
community settings.
The best possible start for every
child by creating more opportunities
for children and young people to
participate in outdoor activities that
develop confidence and self esteem.
Sport & Leisure Service Plan 2015/16
The Directorate level actions or most strategically significant operational actions to be delivered are set out in the Directorate Plan and will be
monitored each quarter by the Directorate Management Team and Committee Members as part of the quarterly reviews. The key actions for
this service are set out in this operational Service plans.
Risks to Deliver
Almost certain
5
10
15
20
25
Rating
Descriptor
Description
I would not be at all surprised if this happened within
the next few months
I would be mildly surprised if this occurred, but cannot
entirely rule out the possibility
I think this could maybe occur at some point, but not
necessarily in the immediate future
I think this could occur sometime in the coming year
or so
I would be very surprised to see this happen, but
cannot entirely rule out the possibility
Likely
4
8
12
16
20
5
Almost
certain
Possible
3
6
9
12
15
4
Unlikely
Unlikely
2
4
6
8
10
3
Possible
Rare
1
2
3
4
5
2
Likely
1
Rare
Insignificant
Minor
Significa
nt
Major
Catastro
phic
Operational risks for the Sport and Leisure Service are recorded on the SIC online risk register, as are departmental risks which affect the wider
Children’s Services directorate. Brief details of operational risks for the Sport and Leisure Service rated medium are listed below.
Risk
1 Accidents/ injury –
a pupils/ clients/
other
Page 21 of 28
Details
Accidents, Injury or
harm to people
playing sport or taking
part in other physical
activities
Triggers
Physical contact or
accidents occurring
through playing
competitive sport or
other physical
activities
Consequences
Local press interest in serious
incident, litigation/ prosecution/
civil action, potential loss of
amenity
likelihood Severity
Likely
Minor
Sport & Leisure Service Plan 2015/16
1 Accidents/injury to
b staff
Injury or harm to staff
in the course of their
employment
2 Accidental Damage
The Sport and
Leisure Service
manage a large
number of properties
where damage can
occur
Many Sport and
Leisure staff and
services require the
use of IT facilities to
deliver services.
A number of Sport
and Leisure
operations have the
potential to be
hazardous, i.e.
outdoor activities,
parks and property
maintenance
Breach or other
professional failing or
lapse
3 Loss of IT Facilities
4 Hazardous
Operations
5 Breach of staff
procedures/
guidelines,
Inadequate
assessment of
customer needs,
breach of
confidentiality/
Page 22 of 28
Failure or lapse in
professional
standards/
unforeseen incident
Accidental damage
to property e.g. play
and sports
equipment, windows
and doors at
Islesburgh.
Flood, Fire, Theft or
computer viruses.
Local press interest, impact on
individual, litigation/prosecution/
civil action
Unlikely
Injury to staff or public, financial
implications, civil or criminal
prosecutions, possible loss of
amenity
Possible
Significant
(depending
on extent
of injury)
Significant
Loss of data, disruption to
services, financial implications,
increased management input,
reputational damage
Unlikely
Major
Unsafe systems,
Inadequate training,
Poor maintenance,
Human error
Loss of life
Injury
Damage to property
Curtailment of service
Unlikely
Major
Professional failing
or lapse that leads to
harm, loss or
complaint
Reputational damage, failure to
meet statutory requirements,
negative impact on service
users or staff, or leads to harm
Unlikely
Major
Sport & Leisure Service Plan 2015/16
policy/ procedures/
professional
standards
6 Utilities Failure –
electricity, gas,
water
7 Breach of statutory
/ legislation
Page 23 of 28
Sport and Leisure
services require
various utilities to
deliver services.
Statutory objectives
not met, Care
Inspectorate/ Health
and Safety
An external
occurrence that
stops the supply of
utilities e.g. power
cut.
Loss of data,
Disruption to services.
Loss of income,
Inconvenience to staff and
customers,
Increased complaints,
Failure to meet deadlines.
Breach of standards/ Poor report, censure, HSE
procedures/ risk
improvement/ prohibition notice
assessment controls, or prosecution
investigation
following incident,
inspection
Possible
Significant
Possible
Significant
Sport & Leisure Service Plan 2015/16
Performance Indicators
Performance Indicators from Council Wide Performance Measures
Council
Children Services
Directorate
Sports & Leisure
Service
Performance
Statement
Improvement
Statement
3.9%
This figure is
significantly
below the
Council’s Target
Continue to
support staff and
managers to
maintain this low
level of absence.
100%
Most staff had
their review
within the 2
month reference
period but not
all.
Ensure that all line
managers are
scheduling their
reviews with staff in
good time as per
the policy.
As above.
100%
All reviews
carried out other
than new starts
and a staff
member on
Indicators / Measure
2014/15
2015/16
Target
2014/15
2015/16
Target
2014/15
2015/16
Target
Sickness Absence Rates
3.9%
3.9%
3.4%
3.9%
0.9%
(Projected)
Employee Review and
Development Meetings
held in Policy Period (MarMay)
Employee Review and
Development Meetings
held in the previous 12
months (as at Jan 2015)
Page 24 of 28
26%
57%
100%
100%
33%
66%
100%
100%
78%
98%
Sport & Leisure Service Plan 2015/16
Indicators / Measure
Children Services
Directorate
Council
Sports & Leisure
Service
Performance
Statement
Improvement
Statement
maternity leave.
Return to Work Interviews
N/A
100%
100%
100%
Ensure admin and
management
systems continue
to prompt timely
reviews
Key Service Indicators
Performance Measure
All play areas inspected at
least 4 times a year.
Islesburgh Hostel - bed
nights
Page 25 of 28
Performance
2012/13
NA
4,695 nights
Performance
2013/14
96.8%
6,773 nights
Performance
2014/15
95.5%
6,240 nights
Target
2015/16
Above 90%
Above 4,300
nights a year
Performance
Statement
Improvement
Statement
Target being met,
inspections being
completed routinely.
Ensure all targets
continue to be met
within existing
resources.
Hostel bed nights
continue to be
higher than target.
Considerable
increase in 2013/14
due to hostel
opening in the offseason.
Options to increase
usage of the hostel
are being pursued.
Sport & Leisure Service Plan 2015/16
Performance Measure
Islesburgh Hostel - Overall
customer satisfaction rate
Number of attendances
per 1,000 population for all
pools
Indoor facilities - total
number of attendances
per 1,000 population.
Room bookings in
Islesburgh - % of rooms in
use.
Page 26 of 28
Performance
2012/13
95%
10,029
14,915
NA
Performance
2013/14
94%
9,623
12,814
58%
Performance
2014/15
95%
NA
NA
55%
Target
2015/16
Performance
Statement
Improvement
Statement
Above 90%
Highest satisfaction
rate in Scotland and
winner of Best
Hostel award for two
years.
To continue
providing the high
quality services
within existing
budgets.
Slight decrease but
attendance levels
still among the
highest in Scotland,
per population.
Existing levels of
use will be difficult to
maintain due to
increased charges
and financial
pressures on
families.
14,900
Slight decrease but
attendance levels
still among the
highest in Scotland,
per population.
To maintain high
level of usage within
current operational
and budgetary
constraints.
60%
New measure. Peak
in usage due to Folk
Festival, annual dip
during summer
months.
To maintain high
level of usage within
current operational
and budgetary
constraints.
10,500
Sport & Leisure Service Plan 2015/16
Service Performance Indicators from the Local Government Benchmarking Framework
Scotland 2012/13
Shetland
Indicator
Min
Avg
Max
Year
C&L 1 - Cost
per attendance
at Sports
facilities
1.11
4.21
10.43
C&L 4 - Cost of
Parks& Open
Spaces per
1,000
Population
583.94
29605.31
52486.19
C&L 5b - % of
adults satisfied
with parks and
open spaces
75
Page 27 of 28
87
96
Value
Rank
11/12
1.14
1
12/13
1.83
2
13/14
1.51
2
11/12
24444.44
7
12/13
14993.54
3
13/14
12543.10
2
10/11
89.6
3
12/13
95
3
13/14
96
1
Target
Performance
Statement
Improvement Statement
2.10
Costs have slightly
decreased, while
Shetland
continues to be
ranked second in
Scotland.
To continue providing
high quality services and
high levels of usage
within existing budgets.
14,803
Costs are
continually
reducing and are
significantly below
the Scottish
Average. Ranking
improved.
To continue providing
high quality services and
high levels of usage
within existing budgets
Highest
satisfaction rate in
Scotland, which is
an improvement
on previous years.
To maintain this high level
of satisfaction with the
services and facilities
provides.
90%
Sport & Leisure Service Plan 2015/16
Scotland 2012/13
Shetland
Indicator
Min
Avg
Max
Year
C&L 5d - % of
adults satisfied
with leisure
facilities
65
79
93
Value
Rank
10/11
96.8
1
12/13
98
1
13/14
93
1
Target
90%
Performance
Statement
Improvement Statement
Highest
satisfaction rate in
Scotland
To maintain this high level
of satisfaction with the
services and facilities
provides.
Contact Details
Neil Watt
Executive Manager Sport
and Leisure
Hayfield House
Lerwick
Shetland
neil.watt@shetland.gov.uk
01595 744046
Page 28 of 28
Dale Smith
Team Leader – Islesburgh
Complex
Islesburgh Community
Centre
King Harald Street
Lerwick
Shetland
dale.smith@shetland.gov.uk
01595 745106
Magnus Malcolmson
Team Leader – Leisure
Facilities
Hayfield House
Lerwick
Shetland
magnus.malcolmson@
shetland.gov.uk
01595 744047
James Johnston
Active Schools
Manager
Hayfield House
Lerwick
Shetland
james.johnston@shetla
nd.gov.uk
01595 744027
Pete Richardson
Outdoor Education and
Activities Officer
Hayfield House
Lerwick
Shetland
pete.richardson@shetlan
d.gov.uk
01595690684