Transition Management Office-Project Overview Report August 21, 2013 –Listed based upon expected impact to patient care and readmissions Key Aspects/ Key Points of Interest Project Transition Huddles (Scope: VUH) One Medication List (OML) (Scope: Enterprise, excluding VPH) Current: Neuro/NSG, trauma, VHVI, medicine hospitalist, heme/onc, urology, geriatrics, vACT (ortho), pulmonary, MICU PFO initiative vACT Launching soon: SICU, burn, ortho trauma, colo-rectal Incorporating clinics into huddle utilizing facetime Liaisons: VHCS, PBPRI, VSRH, Walgreens Infusions Operationalizing earliest date of discharge into workflow Across VUMC: VUH, VMG, MCJCHV My Health Team- CMS Award Developing standard process, roles, responsibilities, accountabilities, and tools which allow for measurement Pioneer Meaningful Use Scope: Correct list, optimized list, patient friendly list, staff/faculty education, patient education, campaign Informatics Department Current work: ED design complete, Anesthesia & Scheduled Surgery design in-progress Outpt. standard operating model VMG-Outpatient clinics Inpatient & Outpatient care coordination, based on disease Outpatient My Health Team Inpt: AMI, CHF, COPD, PNA; OutPt: CHF, HTN, COPD, DM VHVI Goals: 25% readmission reduction, physiological disease control, improved utilization, cost reduction Informatics EDW Across VUH/Adult VMG and 3 affiliates: NC, WMC, MRMC Transitions Task List Evaluation of needs and review of available systems/technology Informatics CMS-MHT My Health TeamCMS Award (Scope: VUH, VMG, and 3 affiliates) Task List Mgmt and Communication Tool (CareInSync) Intersections with Other Initiatives/Departments Development of design requirements Readmissions, LOS outliers & Post Acute Care Dept of Finance (EDW) AllScripts Integration into the EDW VHAN (Scope: Enterprise) Referral patterns Post Acute Care Readmission Coalition CMS- (IMPACT/INTERACT) Data/reporting Dept Finance (EDW) Virtual Case Management & Transitional Care Team (SWAT)management of complex & long stay patients VHAN Continued growth in affiliation with post-acute facilities Vanderbilt Home Care Services Roll-out of VHCS Central Referrals for home services Payment includes financial & performance accountability for an episode of care (3 days prior to procedure and extending 90 post discharge)-- Scheduled to go “at risk” October 1, 2013 Post Acute Care CMS-MHT Transition Huddles Risk Mitigation strategies include: Pre-op assessments, Multidisciplinary planning conference, Care Coordination, Patient Engagement, Personalized Pathway, PAC Handovers and Referring MD Engagement OML (Scope: Enterprise) Data & Dashboards (Scope: Enterprise and Post-Acute Care Facilities) Valve Bundle -- CMS Bundled Payment for Care improvement initiative (Collaboration w/VHVI) (Scope: VHVI inpt & outpt) TRANSITION MANAGEMENT OFFICE 1 Key Aspects/ Key Points of Interest Project CM/SW Redesign Review/redesign of current service-based model (Scope: Enterprise) Integration of transitional care modalities Vanderbilt Stallworth & VUH Quality Improvement Project Intersections with Other Initiatives/Departments Nursing, Physician Services Rapid cycle assessment via 4-sessions -- frontline staff from VUH & VSRH VSRH: CM, SW, Admitting, Liaisons, Physician Mapping of current state (Eval of needs admission at VSRH) including roles, responsibilities, tools, strengths, and barriers. VUH: CM, SW, Nursing, PT/OT (Scope: VUH & VSRH) Frontline staff and sponsor level recommendations and priorities Patient Flow Initiative: Discharge Earliest date of discharge documentation PFO Project Earlier discharge planning--planned admissions/Elective Procedures VMG-Clinics Pharmacy (Scope: VUH & Adult VMG) Discharge medications Project Commodore Objective: Creation of a clinical protocol communications package to improve the care experience while reducing the cost of care CMS Award (MyHealthTeam) Informatics EBM/Quality (Scope: TBD) Standardizing Diagnosis Based Education Pilot with CMS MyHealthTeam population (anticipated– 1/2014) Automated communication solutions between care coordinators & patients Focus Areas: CHF & Diabetes VMG/Outpatient Teams CHF: content identified, operationalized plan for incorporating into bedside RN workflow, PDSA cycles established, and actively engaging providers in edu. plan VHVI team Home Health Diabetes team (Scope: VUH, Adult VMG, VHCS) Developing plan to roll education materials across all services Patient Education Clearly outlined template to be utilized for diabetes education Patient & Family Engagement Community Initiative Attended Congregational Health Network training session VHAN Engaged with Lipscomb Univ. Center for Transformaging Dept. Patient & Family Engagement Establishing community/congregations interest in participation Considering alternative funding sources Ground swell of enthusiasm around work from VUH staff Working with VHAN team as strategy for population Mgmt Process maps of inpatient (CHF) and VHCS workflow with gap analysis and opportunities identified IT VHCS ROI completed MyHealthTeam/CMS New populations & volumes identified that may benefit VHAN Recommendations for operationalizing rollout of program including benefits for population mgmt & MyHealthTeam Project Commodore vACT CMS Award- SNF (INTERACT/IMPACT) Meaningful Use (transition related aspects: Summary of Care, Discharge Summary, Functional Status, Care Plans, etc.) (Scope: TBD) Telehealth (Scope: TBD) Additional Major Intersections/ Partnerships TRANSITION MANAGEMENT OFFICE 2