Intraoperative Handoff Tool for Nurses Problem Statement: Patients are particularly vulnerable during handoffs because pertinent care information may be incorrectly communicated or not communicated at all. More than 65% of sentinel events in accredited healthcare organizations are caused by communication problems with evidence suggesting that at least half of communication breakdowns occur during handoffs.1, 8 Additionally, adverse events happen more often in surgical units than any other clinical area, tend to be more severe, and could potentially lead to tragic patient outcomes. 7,9 In response to these findings, the Joint Commission introduced handoffs as part of its National Patient Safety Goals in 2006 and continued to do so through 2009 by way of Goal 2E which encourages hospitals to “implement a standardized approach to “handoff” communications including an opportunity to ask and respond to questions.” 2 As of 2010, the Joint Commission’s requirement for handoffs is Element of Performance 2: “The hospital’s process for hand-off communications provides for the opportunity for discussion between the giver and receiver of patient information.” 2 What is an Intraoperative Handoff? A handoff is the transfer of information, authority, accountability, and responsibility during intraoperative transitions of care and includes the conveying of pertinent and correct information by the provider transferring care with regards to the provider’s intraoperative management leading up to the handoff, relevant background information regarding the particular patient, stage of the procedure, the patient’s status, any recent or potential changes, and the recommended plan of care moving forward to the provider receiving care responsibilities.1,3,10,19 Purpose of Tool: To provide structure and guidance to intraoperative handoffs with the purpose of encouraging effective communication; reducing the likelihood of errors, adverse events, near misses, and inefficiencies from occurring; preventing patients from being harmed; and improving patient outcomes.3,9 Who Should Use this Tool? Any circulating nurse or scrub technician in the cardiovascular operating room (CVOR) who is engaged in the process of transitioning patient care should use this tool. How to Use this Tool: Use this tool as a guide for every OR procedure in which there is a transition in care. Handoff Principles I. The clinician transferring care responsibilities should: a. Provide appropriate information with regards to the patient, procedure, their intraoperative management, recent or potential changes, and recommended plan of care moving forward. II. The clinician receiving care responsibilities should: a. Verify the information by reading or repeating back the content 1,3,5-6 b. Review and know pertinent patient historical data (e.g. relevant previous care, treatment and services)6,18 III. Both clinicians should: a. Carry out the handoff in person1,5 b. Reduce the amount of time that handoffs take by allowing only the following types of conversations to occur during handoffs: i. Discussions that pertain to the specific patient at hand 1 ii. Urgent clinical issues1 c. Document that a transfer has taken place d. Promote a culture that values interactive questioning and voicing of concerns regardless of social hierarchy1,3,5 e. If possible, make every effort to limit distractions by engaging in preventive measures such as using a designated space1,3,5-6 f. Intraoperative handoffs should be conducted in the OR g. Engage in both verbal and written ways of communicating1,3 h. Avoid jargon and use language that is both clear and common3 i. Establish a designated time for signouts 5 j. Set aside sufficient time to avoid inaccurate communication1,3,6 k. Use computers and available technology (e.g. EMR) to encourage the efficient exchange of pertinent, correct information 1,5 l. Monitor the effectiveness of handoffs and providers’ adherence to guidelines concerning handoffs; ascertain feedback from staff 1 Charlene’s Recommendations George’s Recommendations Provider Transferring Care Responsibilities What does the provider taking over care responsibilities need to know about? Introduce yourself, role and job 1,11,16 Situation Briefly state the problem: What, when, how severe?11 Patient Information:1,12 o Name, age, gender12,16 o Medical record number13,16 o Planned procedure and attending surgeon1,12,16 o Pre-operative/Admission diagnosis and date, History of Present Illness (HPI), reason for procedure 1,12,16 o Advance directive, code status (if appropriate)5,11-12,16 o Other concerns (e.g., spiritual, religious, cultural, learning, primary/alternate language) 12 Current status (e.g., procedure progress, complications, and stability) 16 Other pertinent clinical information (16) CV stability issues Pulmonary issues Neurologic issues Renal issues Current procedure o Current stage of procedure o Response to procedure (21), anesthesia o Significant events during surgery Anesthesia induction, airway, CV stability Others (eg falls) Current support o Ventilator settings: special requirements o IV access: central/peripheral, difficulties in starting lines o Medications: IVFs, infusions, antibiotics (times given) o Laboratory results: ABGs, BG, electrolytes (pre-op, intra-op), ACTs (PT, PTT) Critical results, comparison to previous results(16,20-21) [Use of trend/flowsheet or electronic record] Current surgical concerns o Time into surgery Time to closing Unit and room (16, 20) [Pre-post-operative destination?] o Ventilator management o IV access, fluid management, pressor management √ N/A o Other drug management Infection, antibiotic Allergies(12,17,18), Allergic reaction (20) Co-morbidities Seizures – DM - Cardiac Dz –Dysrhythmia – HTN - Resp Dz – Asthma - Renal Dz - Liver Dz - Malignant Hyperthermia (22) o Contingency planning (9, MH’s tool) o Safety Concerns(1,21) /Precautions (18,20) Infection Control(17) Isolation(19-20) (If yes, type – MRSA? VRE? TB? Other?) Background 1,4,11 Background information about your patient. Pertinent PMH/PSH 19 vs. (Circle one if necessary) seizures – DM cardiac dz –dysrhythmia – HTN - resp dz – asthma - renal dz - liver dz - malignant hyperthermia – additional issues: 17 Access (A-line, central, PA etc.) o Art line___ Site____ patent (Y/N)___ o CVL_____ Site____ patent (Y/N)___ o PIV______ Site____ patent (Y/N)___ Pre-operative vitals 19 o Time___:__ o Temp ___ (F) HR___RR___pBP __/__ cBP __/__ SpO2____ Medications/labs o Medications administered (e.g. steroids, anticoagulants, plavix, asa, beta blockers) 11,15-16,6-19 o Anticoagulants: Drug________Dose________Route_IVP/IV/ IM other____ Time Start ___:___ Time complete___:___ Next dose _______ or ___:___ o Beta blockers: Drug________Dose________Route_IVP/IV/ IM other____ Time Start ___:___ Time complete___:___ Vasoactive agents: name, reason, dose, discussion with surgeon Narcotics/benzodiazepines1,19: Time last narcotic was given 15 Anesthetic issues/muscle relaxant/antiemetic 15,19 Antibiotic(s): Name, time of antibiotic administration, time next dose due 1,15,19 o Any meds due or planned?19 Verify labels, check concentrations, place meds in separate locations o Fluids, IVs, fluid status, fluid replacement and type - I and O (e.g. fluids given, urine out, ongoing plans)1,6,11,15-16,19 o Preop/current/most recent/abnormal labs (e.g. hgb, hematology, coagulation studies, microbiology, glucose, other pertinent), lab/path pending/planned 6,11,15-16,19 Available blood products, blood given/units available, ongoing plans 6,19 Pre-operative/Admission diagnosis and date Other pertinent clinical information Significant Medical History o Previous episodes, hospitalizations, treatments, services, past/home medications, or family history o History of present/chronic illness/comorbidities Special needs of patient o Primary Language(17) [Highlight if speaks no English] o Communication, intellectual, emotional, religious, social cultural, learning (17) o Legal status(17) o Information about the family (12,23) Present/available?(yes/no)(19) Location/Contact Person/number(18) o Socio-economic factors(21) Information about the family or others waiting for the patient o Is the family present/available?(yes/no) o Location? o Contact Person/number Safety Concerns /Precautions o Allergies o Allergic reaction o Infection Control Isolation (If yes, type – MRSA? VRE? TB? Other?) o Alerts(e.g. falls) o (Circle one if necessary) Seizures – DM - Cardiac Dz – Dysrhythmia – HTN - Resp Dz – Asthma - Renal Dz - Liver Dz Malignant Hyperthermia o Contingency planning Assessment What is your assessment of the patient’s situation Systems? Known complications Most recent vital signs Recommendation What are your recommendations to the clinician taking over care responsibilities? [By systems?] [Prioritized task list in order of urgency and timing?] Required actions and brief rationale Level of urgency and explicit timing, prioritization of actions Who is responsible (nurse/doctor/team) including patient/family responsibilities Plan for continuing care interventions Abnormal results and related Nursing orders/Nursing plan of care Additional Questions/Comments Test or medication order? Order change? Continuing Treatments Post-op room/unit confirmation Present changes o What will happen next? o Any new/updated information? o Any recent changes in (the patient’s) condition or circumstances? o Any anticipated or potential changes? o Aspects of care to be aware of or closely monitored What is the plan? Contingency plans? Provider Receiving Care Responsibilities Repeat back: Critical actions Urgent actions Medication doses Ascertain and review the following as needed: Charts Written information Reports Results Additional items that a CVOR nurse may report to a CVOR nurse: Current stage of procedure Baseline patient assessment Position of patient during procedure o Intraoperative issues related to positioning Skin prep ESU pad placement and removal assessment Equipment o Use of special equipment o Devices used o Pumps needed o Other medication delivery equipment needed o Other equipment/devices needed Irrigation fluids in use Administration of medications or dyes from surgical field Medications on the sterile field √ N/A Medications or drips that anesthesia would like available Implants, transplants, explants Dressings Drains, stents, catheters Instrumentation on/off field – needed Sensory or motor limitations Prosthesis presence Pressure ulcer risk assessment Anesthesia type Allergies o Allergic reaction: Blood products/Consent Recent changes in condition Vendor present/needed Specimens on and off field Counts o Sponges o Needle/Small items o Instruments Other pertinent information o Problems/Complications o Special needs of patient Information about the family or others waiting for the patient o Is the family present/available?(yes/no) o Location? o Contact Person/number Communication with the patient’s family regarding: o Clinical/Change in condition Additional Items that a CVOR Scrub Nurse/Tech may report to an CVOR Scrub Nurse/Tech: Anesthesia type Medications on the sterile field Irrigation fluids in use Location and count of all countable items currently in use Instrument trays in use and counts of all instruments Extra instruments available in room Implants on field/in room Number and location of specimens, on and off the field Any additional issues or concerns References 1. 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The Joint Commission: Handoff Communications: Toolkit for Implementing the National Patient Safety Goal. Oakbrook Terrace, IL: Joint Commission Resources, 2008. In Anderson J, Shroff D, Curtis A, The Veteran’s Affairs Shift Change Physician-toPhysician Handoff Project. Jt Comm J Qual Patient Saf. 2010;36(2):62-72.