To: Ph.D. students
From: Jay Brandes. Global Campus Librarian
Subject: Week 5 references
Date: 9/5/15
On the next page of this memo is a reference list for week 5 readings.
NOTE: The Wharton article has no issue number; just a volume (it comes out once a year).
Teaching moment. This is a small but important lesson that you can make use of immediately,
and for many years to come.
The character connecting the page numbers in the reference list isn’t, and shouldn’t be a
hyphen, it is an en dash. Surprised? Nobody ever told me, I had to learn it on my own, so
I’m telling you.
The en dash can be used to indicate ranges, to connect two open-compounds (North
Carolina–South Carolina) or to clarify a word more clearly than a hyphen (post–Civil…,
hospital–school).
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When I was in high school, 2004–2008, I was on the basketball team
In Romans 8:28–31, Paul instructs…
The New York–Boston train leaves the station…
The Leadership Quarterly, 20(3), 466–482.
Edgar Allan Poe (January 19, 1809–October 7, 1849)
Mary Smith (1972–) began her career…
At end of the first half, the score was 16–21.
The vote was 67–54.
North Carolina–South Carolina border
The post–Civil war era…
The hospital–school of medicine relationship…
Here's how:
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Hold down the Alt key and, on the number pad, type 0150
With Num Lock enabled, use the shortcut combination CTRL + minus sign
(on the number pad)
From the Insert tab, select Symbol, Special Character, En Dash
Copy and paste it from previous use or from a quick search of the Internet
To emphasize that what I am saying is important to APA style, you can read their
comments on the use of the en dash in the APA Syle Blog
http://blog.apastyle.org/apastyle/2010/09/computer-editing-tip-en-dashes.html
References
Gardner, W. L., Fischer, D., & Hunt, J. G. (2009). Emotional labor and leadership: A threat to
authenticity? The Leadership Quarterly, 20(3), 466–482. http://dx.doi.org/10.1016
/j.leaqua.2009.03.011
Groth, M., Henning-Thurau, T., & Walsh, G. (2009). Customer reactions to emotional labor: The
roles of employee acting strategies and customer detection accuracy. Academy of
Management Journal, 52(5), 958–974. http://dx.doi.org/10.5465/AMJ.2009.44634116
Lee, Y. H., Chelladurai, P., & Kim, Y. (2015). Emotional labor in sports coaching. Development
of a model. International Journal of Sports Science & Coaching, 10(2 & 3), 561–575.
http://dx.doi.org/10.1260/1747-9541.10.2-3.561
Wharton, A. S. (2009). The sociology of emotional labor. Annual Review of Sociology, 35, 147–
165. http://dx.doi.org/10.1146/annurev-soc-070308-115944