Peacock Healthcare Patient Participation Group
Minutes
Peacock Healthcare PPG meeting number 2
16th October 2014 @ 13:30. Upstairs meeting room @ Peacock
Healthcare
Present:
Steve Johns (SJ)
Jennifer Johns (JJ)
PPG chair
PPG vice chair
Lesley Cassidy (LC)
Maureen Shillcock (MS)
Gloria Walker (GW)
Margaret Whitworth (MW)
PPG committee member
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Michael Orozco (MO)
Peacock Healthcare Practice Manager
Apologies:
Martin Gorman (MG)
Sheila Stanley (SS)
Robert Stanley (RS)
Wendy Carr (WC)
PPG committee member
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Peacock Healthcare (minutes)
Action
Item
PPG
001
Welcome and Apologies
Apologies were noted by the Chair
PPG
002
Minutes of the Previous Meeting (11.09.14)
Accepted as an accurate account of the meeting.
Maureen Whitworth (MW) asked that PPG be written out in full. It
was agreed that the first reference would be ‘Patient Participation
Group (PPG)’, and then after that PPG on its own would be used.
It was also agreed that the minutes should have a heading stating
which meeting this was, and that the pages should be numbered.
Matters Arising and Actions from the Previous Meeting
Jennifer Johns (JJ) stated that only matters arising should be
discussed here, and not any new topics.
PPG
003
Action re the constitution. Would not be beneficial at this stage to
be discussed as it was decided at the People’s Council that a draft
constitution for all PPGs in the Nottingham North East are (NNE)
should be drawn up. No further work to be done until this is
available.
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Action for Steve and Jennifer Johns (SJ & JJ) to investigate what
awareness Weeks are planned and which the PPG should
promote. Action cleared. To be discussed later under Awareness
Weeks coming up.
Action for SJ to contact Darren Bailey re PPG enablement. In fact
Darren Bailey is to contact PPGs when he is ready. Action cleared
Action for Michael Orozco (MO) to send a copy of last year’s GP
national survey. MO stated that he had sent this, but SJ had not
received it. MO to re-send.
(Note re action number. The format is meeting number/action
number in that meeting – who is responsible for the action)
PPG
004
Staff Matters
MO stated that the practice would be employing another Health
Care Assistant (HCA) who would initially focus on the NHS Health
Check Programme / long term conditions and would support the
existing HCA & Nursing team.
PPG
005
Awareness Weeks coming up
JJ had investigated the NHS website and a ‘Self Care Week 17/11
– 23/11’ was advertised (although it was not easy to find on the
website). See link http://www.nhs.uk/planners/yourhealth/pages/self-care-week2014.aspx
02/01
MO
JJ produced screen prints of items that were accessible from the
main Self Care week page, such as Winter Health. There is a lot of
information covering long term conditions too.
MO stated that the practice would support this week.
A discussion took place and it was agreed that the PPG would
promote this week.
All to attend the surgery on Monday 17/11, aiming to get there
between 09.330 and 10.00 to allow setup of any table with leaflets
etc. The promotion to take place between 10.00 and 12.00.
Similar times would be followed on Tuesday 18/11 and Wednesday
19/11.
MS could not make Tuesday, and JJ & SJ could not make
Wednesday. Who would attend Tuesday/Wednesday would be
decided on Monday.
Next PPG meeting would be on the Thursday when it could be
discussed how the PPG had felt it had gone.
Action for SJ/JJ to check if there are any leaflets or banners on the
Self Care week available from the CCG or the Self Care Forum
web pages.
Action for MO to check if anything is being done on a local level
and try to get the relevant staff from the forum/NHS into the
surgery to support the PPG/practice
02/02
SJ/JJ
02/03
MO
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Peacock Healthcare Patient Participation Group
PPG
006
Notes from People’s Council
Possibility of having X-rays done at Park House. Still under
discussion. MO stated that he would talk to Dr. Oliver re what is the
situation with funding for this.
Action for MO to speak to Dr. Oliver.
02/04
MO
Re the issue of Parking at Park House. MO has spoken to the
manager of Tesco re partnership working as part of Urgent Care
Pilot. Also explored possibility of Park House staff / Patients
parking at Tesco free of charge as part of the service in support of
the Urgent Care Pilot. Looks promising re using the car park. This
may free spaces at Park House for patient parking.
02/05
MO
Action for MO to continue discussions
Prescribing Strategy.
Review underway of higher risk patients looking for prescribing
errors. e.g. where guidelines have changed but prescriptions
haven’t. A letter has been drafted, but then was re-drafted into plain
English. Asked for comments - JJ appears to have been the only
one that replied.
PPG enablement
Minutes stated that only Plains View registered with NAPP, but The
Peacock Healthcare is also registered.
Shared Decision Making Tool.
Feedback required by Michael Ellis. JJ thought she’d responded,
but can’t find anything in the Sent mail, so has missed the deadline!
Emergency Department (ED) project
Planning to do 24 hour data collection at A&E to determine who is
using A&E and why.
Is it because people can’t get appointment to see the Dr?
This is in the early stages of planning.
MO stated that this type of survey had been done before and it was
found that many people were not registered with a GP.
JJ concerned re volunteers going to A&E and asking people
questions.
Arriva Transport
Presentation given by Darren Clark. Arriva doing 800 - 1000
journeys a day. Initial difficulties as the figures given by EMAS did
not match requirements e.g. no. of wheelchair users. Arriva do not
transport wheelchairs in cars.
If the person can get out of their chair, they get in the car and leave
the wheelchair at home. Then at other end need to get a
wheelchair which can be a problem.
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They do have vehicles to transport patient in a wheelchair, but the
person booking it needs to say this. The bookers are having further
training to assess the needs of the person.
Collections from discharge not meeting their targets of 90 - 95%
within 1 hr. Targets can be affected by medication and discharge
papers not being ready when the transport arrives.
Letters regarding booking transport are confusing and are being rewritten.
NNE (Nottingham North & East CCG) You said/we did report.
Report will be updated quarterly. Any information which would
identify a patient is not included. There were some positive
comments.
Can share this report with the PPGs and is there anything else we
would like to see. (Have printed copy of the report).
Note that PALS covers patient experience as well as complaints.
PPG constitution/T.O.R.
Various key points were highlighted e.g. TORs are good but difficult
to keep if few members. Also, having a list of rules could put people
off.
It was agreed that a generic TOR would be generated and that a
NAPP representative (National Association of Patient Participation)
would attend future meeting of the People’s Council.
Parking
Parking at surgeries is an issue especially at Oakenhall and Park
House. Various actions were given along the lines of speaking to
the local council.
MO stated that he is in talks with the car wash people next door to
The Peacock Healthcare about the possibility of using some
spaces there for patients and has had a positive response.
JJ has received dates of the next years Peoples Council meetings.
PPG
007
PPG
008
Area 3 PPG
Items covered were mainly what happened at the People’s
Council.
Also, Dr. Patel introduced a session practicing Breathing
techniques to calm the mind and Mantra meditation.
Patient Comments/Suggestions
SJ had raised various items with the practice prior to our PPG
meetings starting.
1) The sign in touch screen is in the wrong place.
MO stated that this was to be moved to the wall on the left
of the entrance door and there may be 2 screens.
2) A queue builds up while the receptionist answers the phone.
It is planned that the phones will be answered in the back
office leaving the receptionist free to deal with patients
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Peacock Healthcare Patient Participation Group
coming to the desk.
3) Items raised are posted to the Peacock Healthcare website.
PPG
009
Patient Complaints/Plaudits
MO stated that any complaints are handled promptly within the
surgery.
Specific medical complaints would not be brought to the PPG in the
first instance. Non-medical or those with a common theme could be
depending on the circumstances. In each case no patient
identifiable data would be disclosed.
PPG
010
Constitution
To be covered in future meetings
PPG
011
Fundraising
Nothing to be undertaken yet
PPG
012
Newsletter
JJ circulated a document re availability of Dr Oliver and Dr Patel for
patient appointments. It attempts to explain why they are not
around as much as patients may wish.
All agreed that this was a good item to put in a forthcoming
newsletter
PPG
013
Any other Business
1. TV screens
SJ had sent a link to MO re having advertising e.g. flu jabs
on a TV screen and how everything is updated. MO stated
that he was aware of this system and was part of the
original planning for new premises however due to
conflicting financial pressures it was put on hold. It is an
expensive option and is currently being reviewed.
2. Next meeting
The next meeting will be informal and will have some hot
snacks provided by the surgery (Dr Patel and Mrs Orozco).
SJ asked the PPG and MO if it was acceptable to invite the
Chair and Vice chair of Plains View Surgery to this meeting
as they had been very helpful to SJ & JJ re the PPG setup.
Assuming they were available, PPG members could ask
them any questions they may have.
02/06
SJ
All agreed that this would be acceptable.
Action for SJ to invite the Plains View Chair and Vice Chair
Date of the next meeting
Thursday 20th November, 2.00pm upstairs meeting room @
Peacock Healthcare
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