Personal Skills and Competences

Khader Shashaa
Telephone: 050 – 3828100 / 055 3828100
Email: [email protected]
Personal Information:
Name: Khader Sobhi Shashaa
Nationality: Turkish/ EU Cyprus (Current)
Palestine (previous)
Date of Birth: 27 / 6 / 1991
Gender: Male
Marital Status : Single
UAE driving license: Available
Visa status
: Transferable UAE residence permit
Language: English, Arabic, Turkish
LinkedIn profile : khader shashaa
Objective: Seeking a well Established Organization that offers opportunity for Growth
And achieve both work & personal goals and learn more.
Work experience
Web Content Editor Changyou Middle East
(Mobogenie Android App – – Mobogenie PC Client)
Create content that fits user taste for Mobogenie app market store for MENA region
support more than 30 million Arabic user
Update content daily on Mobogenie app – – Mobogenie pc client)
using special customized CMS
Preform SEO related operations daily ( search result sort – hot word search – filter )
Preform SEO operations on mobogenie website to improve google ranking
Participate in marketing campaigns for Mobogenie product
Testing android applications and Mobogenie product and report bugs in (CMS – Mobogenie
– voga36-) using Jira reporting system
Creating content for forums and social media accounts and other company products (I
Muslim)-(Clauncher )
Administering the system and deleting unwanted content and filtering adult content
perform all web master operations
Participate in marketing/branding events representing company and featuring company
products (GITEX WEEK- global app summit – Dubai world game expo)
Reading and data analyzing numbers related to product (number of downloads – page
views, impressions, number of clicks …etc) and produce content accordingly
Produce engaging and creative copy in line with the Mobogenie style and tone of voice in
Arabic and English.
Assist in the editorial production process, including copyediting and proofreading in English,
Lead online/on app promotion (PPC) campaigns for clients to generate more
Execute all Search advertising activities including keyword research, campaign creation,
writing ad copies, and optimizing the campaigns.
Assist in collaboration with production and design staff to manage workflow to deliver
edited and proofread files on schedule and in template formats.
Service desk coordinator (Injazat Data Systems)
Troubleshooting incoming calls from clients regarding problems with desktop functionality,
network connectivity, and application support.
• Logs issues and either resolve them or ensure they are dispatched to the applicable
support group.
• Runs queries and tests to identify root causes of system errors.
• Tracks current applications to problem resolutions, and then publish fixes so the user
community has access to them.
• Ensures Proper Issue Tracking troubleshoot network connectivity and server ability.
• Consults within network and server teams to confirm outages. Track customer impact
from server and network problems.
• Ensures follow-up on unresolved cases. Escalates problems as necessary to ensure
contractual customer agreements are met.
Tools used: HP service manager -remote desktop-active directory – HRMS application –
Maximo application
Clients served: (all ADWEA group – dolphin energy – twofour54 – Cleveland clinics-MOEMOH-ADSIC-ADSB
HP technical support (paid training):
Troubleshooting incoming calls from clients regarding problems with desktop functionality,
network connectivity, and HP applications.
Logs issues and either resolve them or ensure they are dispatched to the applicable support
use proper open and close end questions to identify the issue.
ensure follow up in all cases and make sure the issue resolved and is satisfied.
Use proper customer service skills to ensure customer issue is solved and customer is satisfied
follow the call / troubleshooting quality
Ensures follow-up on unresolved cases and once found solution share it with group.
Knowledge and training about all HP products and software used in these products.
Tools used : Astro (CRM)- HP toolkit – remote desktop-HP support assistant
Education and Training:
2008: High School, Dubai, United Arab Emirates
 2009 : Holder of IELTS English proficiency with score 6.0
o listening: 6.5, reading: 6.0, writing: 5.5, speaking: 6.5
 2012: Training at Raqmiyat LCC –Dubai , part of Al Ghurair group
During Training I manage the company’s website including content
management plus participated in customer implementation projects.
 2013 : Bachelor degree in Multimedia and Web design from Ajman University of
Science and Technology, Ajman, United Arab Emirates
o Major in IT Multimedia and Web Development
 Good knowledge in PHP basics web developing language and
connecting it to MySQL database
 Good knowledge in
 Prefect knowledge html /CSS
 database management and SQL(MySQL)
 Experience in Durpal CMS
 Basics of mobile development (windows phone-Android)
 Experience in most of Adobe collection programs (dream waverPhotoshop-flash…)
Introduction to marketing and SEO course
SEO certified professional
BTEC certified grass root football coach
Personal Achievements:
 Raising the number of downloads from 1.4 to 3.1 million in Mobogenie product
 Creator of Al AHLI football club Fans Group
o Reference: Al AHLI board
FBWW Fenerbache Worldwide Website
 Well-known name in many football media websites and creator of many football fan
groups on internet
UAE degree portal (graduation project): portal to search for university degrees in
UAE built using PHP ,MySQL, html, CSS
 Online e commerce website (project undergoing personal use): currently developing
e commerce website using Durpal CMS Ubercart, PHP, and CSS.
 saudi html content page in mobogenie
HTML5 page to be inside mobogenie app for only saudi localized content (html5,css)
mobogenie celebrate 60 million html page
Mobogenie celebrate 60 million user html page to have special content(html,css,javascript)
Personal Skills and Competences:
Computer Skills: MS Office, Java , Web Designing using Html with Java
scripts,php,, MySQL, Drupal(CMS), Adobe Photoshop (picture editing), video
designing using many professional programs, Basic Java programming and creating
software’s ,mobile programing (Windows phone and Android), building e commerce
websites .
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