JOB ANNOUNCEMENT
Equal Opportunity Employer
POSTED
January 7, 2015
JOB CODE: 15-03
(Exempt)
TITLE:
Fixed Route Relief Supervisor
HIRING RANGE:
$5,216-6,287/Month
APPLICATION
LOCATION:
Apply on-line at www.c-tran.com
APPLICATION
DEADLINE:
Open until sufficient applications are received.
May close at any time without notice.
SUMMARY
Directly supervise all fixed route transit service in cooperation with Dispatch and Field Support
supervisors, to include on-street supervision of operators and contracted security officers, to ensure
safe operation, schedule compliance, quality customer service, and system security. Perform all
duties and responsibilities of a dispatcher and oversee bus dispatch and communications systems in
a fast paced, multi-tasked work environment. Plan, schedule, and supervise daily work assignments
of operators to ensure efficient utilization of personnel, facilities, transit coaches, and other agency
resources. Respond to, investigate, document, and resolve incidents, accidents, customer comments,
and personnel issues. Develop route detour information as necessary to ensure service delivery.
This is a relief position designed to provide adequate staffing levels for Field Support and Dispatch
supervision requirements as well as relief staffing in the absence of other Fixed Route Supervisors.
The work schedule and regularly scheduled days off for this position are subject to change on a
weekly basis.
SCOPE OF RESPONSIBILITY
The incumbent will apply technical and professional knowledge to a wide diversity of work activities
involving a high degree of complexity while operating from established and well-known procedures.
Contacts frequently contain confidential/sensitive information necessitating discretion at all times.
Work is performed independently with minimal supervision from the Base Operations Manager and
the Field Operations Manager. Considerable judgment is expected to be exercised in the execution of
duties.
Continued . . .
Supervision is exercised over operators to ensure safe and efficient transit service operations.
FIXED ROUTE RELIEF SUPERVISOR
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Performance is measured through reports, conferences, and review of results achieved. Errors in
judgment could have a major impact on public perception of transit services, efficient utilization of
transit fleet, safety of passengers, and potential liability.
Duties are performed in cooperation with Dispatch and Field Support Supervisors and strong
teamwork is an essential component of success in the position. Individual is required to apply sound
supervisory principles and techniques in carrying out his/her duties.
ESSENTIAL FUNCTIONS
The following summarizes the essential or key responsibilities/attributes of the position the
incumbent will be required to perform with or without reasonable accommodation:
Provide staffing relief as required in the absence of other Fixed Route Supervisors.
Provide leadership to facilitate effective and courteous communication between in-service operators,
other Fixed Route Supervisors, and other operating and maintenance personnel through the use of
dispatch system computers, consoles, and associated communications equipment.
Supervise, mentor, and evaluate the performance of all operators. Commend, counsel, and discipline
employees as appropriate and consistent with C-TRAN policies, operating procedures, and the labor
agreement.
Assign open work assignments in the most economical manner to standby, extra board, and off-duty
operators consistent with the provisions of the labor agreement, C-TRAN policies, guidelines, and
standard operating procedures.
Assign buses to routes, monitor vehicle availability, communicate mechanical concerns and problems
to Maintenance staff, and manage vehicle substitution in the field when necessary.
Monitor operation of buses and route performance with respect to operator performance, safe
operation, and maintenance of schedule. Collect and analyze information gathered from observation,
riding buses, surveying customers and operators, and monitoring customer comments. Develop
proposals to correct schedule and service deficiencies.
Provide on-site investigation of accidents and incidents consistent with technical training and risk
management guidelines.
Continued . . .
Develop and implement route detours to maintain service delivery and provide associated
information. Provide assistance prior to and during special events to include route design,
development of paddles, and route profiles.
Monitor reporting of operators at dispatch window and disseminate pertinent information regarding
safety issues, detours, confidential memos and notices, and C-TRAN policies and procedures.
Manage emergency situations by directing the input of operators in the field, facilitating 911
FIXED ROUTE RELIEF SUPERVISOR
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responses, and coordinating responses of other Fixed Route Supervisors, contracted security,
maintenance, and appropriate management personnel as necessary.
Respond in a courteous and professional manner to inquiries from other C-TRAN departments,
outside organizations, and the public. Provide information within scope of knowledge or refer to
department head or appropriate person(s). Provide timely investigation and determination of
customer comments.
Provide positive public relations with customers, public, operators, elected union representatives,
coworkers, and other C-TRAN personnel. Promote positive morale within the workplace.
Prepare and maintain accurate, legible, concise, and understandable supervisory logs, reports,
operating statistics, memos, etc.
Assess incident reports and enforce the Washington State Unlawful Bus Conduct Code (RCW
9.91.025), City of Vancouver’s Transit Center Ordinance, and C-TRAN policies to include the exclusion
of patrons who violate state law and C-TRAN rules and regulations.
Effectively utilize technology and equipment related to the position, including radio equipment,
CAD/AVL/MDT, computers, and digital voice and voice recording systems.
Administer Drug and Alcohol Policy by providing notification, duty relief, and monitoring of
operators for random and post-accident drug and alcohol tests.
Routinely monitor and assess transit facilities for damage.
OTHER FUNCTIONS
Assist operations planning staff in data collection necessary for facilities and/or service planning,
including the collection and documentation of standing passengers, missed/delayed trips, tripper
usage, operator/customer feedback, and bus stop, bench, and shelter location.
Operate bus in emergency as outlined in labor contract.
Continued . . .
Be on call to assist during adverse weather conditions, major special events, etc.
Perform other related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Requires knowledge of the field of assignment sufficient to perform thoroughly and accurately the
full scope of responsibility as illustrated by example in the above job description.
Requires at least three years applicable supervisory experience or education and experience
sufficient to demonstrate competency and knowledge of the principles of modern supervisory
practices.
Requires extensive public relations skills and ability to communicate effectively both orally and in
FIXED ROUTE RELIEF SUPERVISOR
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writing; establish and maintain effective working relationships with officials, employees, and the
general public; maintain courteous and professional manner; and facilitate an atmosphere of
teamwork, support and cooperation.
Develop technical expertise in operating and assessing system problems for dispatch equipment and
software support systems.
Thoroughly understand and apply operators’ labor contract. Develop a working knowledge of labor
contracts applicable to employees of other operations divisions.
Proficiency in several job-specific training courses is required to be completed within a time frame
specified by the Base Operations Manager. They include, but are not limited to C-TRAN Policies and
Procedures, Department of Transportation (DOT) approved Collision Investigation Certification,
Emergency Response, First Aid/CPR, C-TRAN Customer Service, Americans with Disabilities Act
(ADA) Sensitivity Training, Reasonable Suspicion Drug and Alcohol Testing, Bloodborne Pathogens,
Defensive Driving, Fare Policy, Diversity, and Harassment Prevention in the Workplace.
Requires ability to work in a fast paced, multi-tasked environment.
WORKING CONDITIONS
Responsibilities of this position may result in frequent, abrupt, and unexpected changes in work
assignments, goals, deadlines, and length and irregularity of work hours to complete assignments
before or after the normal workday. Occasional exposure to adverse public relations conditions, such
as health hazards presented by hostile citizens.
Continued . . .
ADDITIONAL REQUIREMENTS
Regular, dependable attendance required.
Must be able to work all shifts including holidays, weekends, nights, and irregular hours and be able
to accommodate adjustments in work schedule, shift, and/or duty assignment (i.e. field duty) as
needed to meet operational demands. The work schedule and regularly scheduled days off for this
position are subject to change on a weekly basis.
Continued. . .
Must possess a valid driver’s license from the state of residence and maintain a good driving record.
A Class B Commercial Driver’s License will be required within a specified time frame, determined by
the manager, to maintain this position.
Must be able to comply with C-TRAN’s nonsmoking policy and function in a nonsmoking work
environment.
Must pass an employment physical examination and drug test to be certified for the position and
maintain a physical condition which, either with or without accommodation, allows completion of all
essential duties.
FIXED ROUTE RELIEF SUPERVISOR
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This is a safety sensitive position subject to Federal Transit Administration (FTA) Drug and Alcohol
Testing Regulations.
If selected for the position, documentation that you are a United States citizen or an alien lawfully
authorized to work in the United States will be required to establish your identity and work
authorization in accordance with the employer’s obligation under the Immigration Reform and
Control Act of 1986.
This position is covered under the provisions of an agreement with the Amalgamated Transit Union,
Local 757.
If selected for this position, employment will be conditional pending completion of a criminal
background investigation.
--------------------------------------------------------------------------------------------------------------------The statements contained herein reflect general details as necessary to describe the principal
functions of this job, the level of knowledge and skill typically required, and the scope of
responsibility, but should not be considered an all-inclusive list of work requirements. Individuals
may perform other duties as assigned, including work in other functional areas to cover absences or
relief, to equalize peak work periods or otherwise to balance the workload.
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