Department of Management
Term
Course/CRN/Section
Title
Schedule
:
:
:
:
Summer 2014
3110/30581/1
Operations Management
05/14/2014 to 06/24/2014
Location: Internet
Contact Information:
Instructor
Office Location
Office Phone
Office Hours
:
:
:
:
Email Address
:
Parthasarati Dileepan, Ph.D.
Fletcher Hall 106
(865) 315-8280; Campus: 423-425-4675;
1:00 – 2:30 p.m. M, T, W, Th on Google Plus Hangout;
By appointment
Dileepan@mocs.utc.edu
ADA STATEMENT: If you are a student with a disability (e.g. physical, learning, psychiatric, vision,
hearing, etc.) and think that you might need special assistance or a special accommodation in this class
or any other class, call the Disability Resource Center (DRC) at 425-4006 or come by the office, 102 Frist
Hall.
If you find that personal problems, career indecision, study and time management difficulties, etc. are
adversely affecting your successful progress at UTC, please contact the Counseling and Career Planning
Center at 425-4438 or http://www.utc.edu/Administration/CounselingAndCareerPlanning/.
____________________________________________________________________________
COURSE DESCRIPTION
An introduction to the management of operations systems in both service and manufacturing
environments. The focus of this course is on strategic issues in operations as well as on design and
control of operating systems. Topics include both concepts and decision support models from such
specialized areas as inventory management, quality management, production and capacity planning,
forecasting, project management, and production control.
PREREQUISITES
MGT 1000, MGT 2120; Math Placement Level 30 or Math ACT of 26 or above or MATH 1130 with a
minimum grade of C; ECON 1020; junior standing or department head approval.
OBJECTIVES
Provide opportunity to understand fundamentals of managing manufacturing and service operations;
recognize problems and opportunities in operations management; understand and use modern
computer technology to solve operations problems; develop skills for critically thinking; analyze data
and develop proficiency in the use of data; integrate functional areas of business when analyzing
problems; and use modern technologies as one tool to effectively learn and communicate
TEXT
Operations Management Plus NEW MyOmLab with Pearson eText -- Access Card Package 11/e, Jay
Heizer and Barry Render ISBN-10: 013292062X, ISBN-13: 9780132920629, 2014, Publisher: Prentice Hall.
COURSE CONDUCT
The content of the course will be delivered online through the Blackboard platform. A learning module
for each chapter will be made available in Blackboard. The learning module will contain all the
necessary materials for mastering the content of the chapter. These materials include, but not limited
to:
 Powerpoint notes
 Audio/video files presenting content
 MS-Word document containing example class problems
 Video files describing how to solve the class example problems, and
 Any other material that may be appropriate
There will also be a course schedule section. In this section I will have one folder for each class. This
folder will contain a list of tasks to complete for each class. This list of tasks will include, but not limited
to:
 Reading assignment
 Learning module content to view and complete
 Homework assignment to submit, and
 Quizzes to complete
GRADING
Two exams
Quiz Me – Mastery Points earned
Quiz
Homework
Total
In-person proctored
MyOmLab
MyOmLab
Blackboard
200
40
80
80
400
50%
10%
20%
20%
100%
EXAMS
Exams will be closed book and closed notes. A formula sheet will be provided. Exams will be
administered as follows:
Exam 1
June 3, 2014 (Tuesday)
2:00 – 4:00 p.m.
Location: Fletcher Hall, Room: TBA
Exam 2
June 24, 2014 (Tuesday)
2:00 – 4:00 p.m.
Location: Fletcher Hall, Room: TBA
Students who are out of town, or, who are unable to take the exam as indicated above must make
alternative arrangement for taking the exams. Many local libraries offer free proctoring service. COB
student services office may be able to help as well. In all these instances it is the student’s responsibility
to make the necessary arrangements in a timely fashion.
Quiz Me
Quiz Me is part of Study Plan page of MyOmLab. Students are expected to master each assigned section
by (i) reading the assigned sections from the chapters, (ii) viewing the class videos, (iii) working out class
problems, and (iv) taking practice quizzes in MyOmLab Study Plan page. After students have completed
these steps they must take the Quiz Me quiz available in MyOmLab Study Plan page and if they score at
least 90% they will earn one Mastery Point for each Quiz Me. Quiz Me’s can be repeated only after
more practice. The total Mastery Points earned will count towards 10% of the final grade.
QUIZ
 Several quizzes on every chapter covered will be administered using the MyOmLab platform. The
quizzes will cover theoretical concepts as well as numerical problems.
 No late quiz will be allowed more than 3 weekdays after it was due.
 Two late quiz completions within 3 weekdays are allowed without any penalty.
 After the first two late quizzes, 5% penalty per weekday will be assessed for the third to fifth late
quiz completions.
 No late quiz will be allowed after the fifth late quiz completion.
HOMEWORK
 Homework will be assigned every day of the week and will be due the next weekday
 Homework must be submitted in Blackboard
 The supported file formats are Word (DOC, DOCX), PowerPoint (PPT, PPTX), Excel (XLS, XLSX), and
PDF (PDF). Other files will NOT be graded.
 No late homework will be accepted if it is more than 3 weekdays late
 First two late homework submissions within 3 weekdays late will be accepted with no penalty
 5% penalty per weekday will be assessed for the third to fifth late homework within 3 weekdays late
 No late homework will be accepted after the fifth late submission
GRADING SCALE
A: Average > 90%; B: Below 90% but > 80%; C: Below 80% but > 70%; D: Below 70% but > 60%; F:
Average < 60%
TECHNOLOGY
This is an online course. All course materials, homework, and quizzes will be made available online via
Blackboard and MyOmLab. Therefore, students must have access to high-speed internet. Not having
adequately fast internet will not be accepted as a legitimate excuse for completing or submitting any
requirements late.
Also, I will be having office hours for this online course via Google Plus Hangouts. The UTC Mocs email
account comes with Google Plus account as well. It is the student’s responsibility to get trained in the
use of Google Plus Hangouts.
Important Dates
May 26, 2014 (Monday)
: Holiday – Memorial Day
June 3, 2014 (Tuesday)
: Exam 1
June 13, 2014 (Friday)
: Last day to drop with a W
June 24, 2014 (Tuesday)
: Exam 2
Exam dates are tentative only. Changes, if become necessary, will be announced in class.
Honor Code: The Honor Code is based upon the assumption that the student recognizes the
fundamental importance of honesty in all dealings within the University community and that education
is a cooperative enterprise between student and teacher and between student and student. Any act of
dishonesty violates and weakens this relationship and lessens the value of the education which the
student is pursuing. The Honor Code and the Honor Court and its procedures are detailed in the Student
Handbook.
Career advice
If you find that personal problems, career indecision, study and time management difficulties, etc. are
adversely affecting your successful progress at UTC, please contact the Counseling and Career Planning
Center at 425-4438 (room 338 of the University Center) or walk in to see a counselor between the hours
of 9:00 to noon and 1:00 to 3:00 Monday through Friday.
Further, you are welcome throughout the semester to visit my office regarding career paths, graduate
school, etc.
Tentative schedule (subject to change)
Date
5/14/2014
5/15/2014
5/16/2014
5/19/2014
5/20/2014
5/21/2014
5/22/2014
5/23/2014
5/26/2014
5/27/2014
5/28/2014
5/29/2014
5/30/2014
6/2/2014
6/3/2014
6/4/2014
6/5/2014
6/6/2014
6/9/2014
6/10/2014
6/11/2014
6/12/2014
6/13/2014
6/16/2014
6/17/2014
6/18/2014
6/19/2014
6/20/2014
6/23/2014
6/24/2014
Day
Wednesday
Thursday
Friday
Monday
Tuesday
Wednesday
Thursday
Friday
Monday
Tuesday
Wednesday
Thursday
Friday
Monday
Tuesday
Wednesday
Thursday
Friday
Monday
Tuesday
Wednesday
Thursday
Friday
Monday
Tuesday
Wednesday
Thursday
Friday
Monday
Tuesday
Chapter
Introduction
Chapter 1
Chapter 3
Chapter 3
Chapter 3
Chapter 4
Chapter 4
Chapter 4
Holiday
Chapter 6
Supplement 6
Supplement 6
Supplement 6
Supplement 6
Exam 1
Chapter 12
Chapter 12
Chapter 12
Chapter 12
Chapter 13
Chapter 13
Chapter 13
Chapter 14
Chapter 14
Chapter 14
Chapter 15
Chapter 15
Chapter 16
Chapter 16
Exam 2
Topic
Introduction
Productivity
Project Management
Project Management
Project Management
Forecasting
Forecasting
Forecasting
Memorial Day
Managing quality
Statistical Process Control
Statistical Process Control
Statistical Process Control
Statistical Process Control
Inventory Management
Inventory Management
Inventory Management
Inventory Management
Aggregate Planning
Aggregate Planning
Aggregate Planning
Material Requirements Planning
Material Requirements Planning
Material Requirements Planning
Short-term Scheduling
Short-term Scheduling
Just-in-Time
Just-in-Time
Last day to drop