Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Code of Conduct Training
Enhancing ethical culture
understanding our ethical principles and values
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Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Contents
Purpose
Why the program was developed
How the program was developed
How to use this guide
Program Structure
The Topics:
The Objectives:
The Core Message Areas
Tools to support the program
Code of Conduct Training Program Concept Map 1 of 2
Code of Conduct Training Program Concept Map 2 of 2
Introduction
Exploring ethics
Exploring ethics
Introducing the Code of Conduct for the Queensland Public Service
Bookmark not defined.
Exploring the Code of Conduct for the Queensland Public Service
Exploring the Code of Conduct for the Queensland Public Service
Exploring the Code of Conduct for the Queensland Public Service
Exploring the Code of Conduct for the Queensland Public Service
Applying the Code of Conduct
Power point slides and notes
Slide set 1: Introduction and Conclusion
Slide set 2: Principle 1 Integrity and impartiality
Slide set 3: Principle 2 Promoting the public good
Slide set 4: Principle 3 Commitment to the system of government
Slide set 5: Principle 4 Accountability and transparency
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Principle 1: Integrity and impartiality
Principle 2: Promoting the public good
Principle 3: Commitment to the system of government
Principle 4: Accountability and transparency
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Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Purpose
This program has been developed by the Public Service Commission to support the Code of Conduct for the Queensland Public Service. The
program establishes key messages around the topics of ethics and explains how the public sector ethics principles, values and employee standards
of conduct contained within the Code should be reflected in public service employees’ conduct.
Why the program was developed
On 6 August 2009, the Queensland Government released the discussion paper Integrity and Accountability in Queensland to prompt public
discussion on integrity and accountability issues. In response to the submissions received, the Queensland Government developed a program of
integrity reform, including both legislative and administrative improvements, aimed at ensuring that Queensland stays at the forefront of open and
accountable government.
This program of reform identifies four key principles as underpinning a robust integrity and accountability framework. They are:
 strong rules - clear rules and standards, balancing proscription with positive values and aspirations, so that an exemplary standard of
conduct is aspired to;
 strong culture - strong leadership, training and awareness and a conscious dedication to ethical values;
 strong scrutiny - transparent government processes, strong scrutiny mechanisms and strong agency cultures leading to enhanced internal
scrutiny; and
 strong enforcement - a range of enforcement mechanisms and disciplinary measures in which processes are accessible and outcomes
prescribed, as well as effective public interest disclosure mechanisms.
Under the reforms one Code of Conduct for the Queensland Public Service has been developed. The Code of Conduct aims to ensure consistency
in expectations across the public service, both for employees and for members of the public, and to positively promote understanding of the values
that underpin effective public service.
How the program was developed
This program is based on the Code of Conduct for the Queensland Public Service. The approach was informed by consultation with Queensland
public service agency representatives nominated through the Queensland Public Sector Ethics Network.
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Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
How to use this guide
The program establishes Code of Conduct training objectives and core messages, which form a base package from which agencies will develop
Code of Conduct training. This conceptual approach enables agencies to develop programs to meet their agency needs, while providing
consistency of message across the service.
In developing programs agencies should incorporate material that will assist participants to relate the core messages to their role and to meet the
program objectives, including:
 ensuring all core message areas are covered,
 incorporating agency examples and materials that are relevant to the agency and the participants receiving the training,
 using those ideas from the core message content and discussion that are relevant to the agency and the participants receiving the training,
and
 using the tools provided and resources referred to that are relevant to the agency and the participants receiving the training.
Agency training developers and facilitators should exercise discretion in using material from the program and incorporating agency-specific
material to ensure that training will meet agency needs. It is not expected that you will use all the ideas from the core message content and
discussion, nor all the slides, resources or other materials referred to in this guide. You may decide to combine some of the core message areas
and/or deliver them in a different order. You may have other training programs that should incorporate objectives and materials from this program.
To be clear: this program is designed to be tailored and used flexibly to best assist an audience to meet the program objectives.
Program Structure
The Program contains:
 Topics – 3 topics, exploring ethics, exploring the Code of Conduct and applying the Code of Conduct, under which core messages are
developed,
 Objectives – 3 learning outcomes for training participants,
 Core message areas – to implement the objectives and under which core content is developed,
 Rationale for core messages – explaining why the purpose of the core messages
 Code trainers and advisors instructions – providing guidance about delivery of the core message
 Core message content and discussion – ideas to guide content for delivery of the core messages and program objectives, this includes
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Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide



feedback received during consultation on the draft Code which indicated areas that can be clarified through the training
Related PowerPoint slides – these have been created for use in a variety of settings. It is not expected that agencies will use all slides,
rather presenters should pick the relevant slides for the audience they are delivering too. In addition, agency-specific material will need to be
used and may require creation of additional slides by the agency.
Related resources for trainers and advisors – a list of relevant service-wide documents has been included that may be useful to refer to for
additional background/ and or for referring employees to, and
Resources for Incorporating agency focus – indicates the types of documents that may be relevant for supporting agency-specific material.
The Topics:



Exploring ethics
Exploring the Code of Conduct
Applying the Code of Conduct
The Objectives:
 Public service employees demonstrate an understanding of how public sector ethics relate to their role
 Public service employees demonstrate an understanding of how the Code of Conduct applies to them
 Public service employees apply the Code of Conduct
The Core Message Areas
The core message areas are presented in program concept maps. Each core message area is explored in further detail in the “rationale for
core message’ and the ‘core message content and discussion’, including lists of slides and resources relevant to this core message area.
Tools to support the program



Training program concept maps (2) – mapping the relationship between program objectives, topics and core message areas
Core message area detail – including ‘core message content and discussion’, list of related PowerPoint slides, service-wide resources and
resources to incorporate agency focus
PowerPoint slides and notes - in 5 Slide sets:
1. Code of Conduct - Introduction and conclusion
2. Principle 1: Integrity and impartiality
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Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide

3. Principle 2: Promoting the public good
4. Principle 3: Commitment to the system of government
5. Principle 4: Accountability and transparency
What do the Queensland Public Sector Ethics mean? - a resource for agency staff who have responsibility for ethics policy and training, to
assist them in promoting understanding of public sector ethics among agency employees.
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Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Code of Conduct Training Program Concept Map 1 of 2
Topic
Exploring
ethics
Objective
Public service employees
demonstrate an understanding
of how public sector ethics
relate to their role
Core message area
What ethics are
Rationale for core message
This program aims to enhance public service ethical culture by promoting
employee understanding of and commitment to the Code of Conduct for the
Queensland Public Service.
Understanding our own ethics and values can help us understand the
nature of ethics and their relevance to serving the public. This will provide
the foundation for understanding public sector ethics and putting the Code
of Conduct for the Queensland Public Service into practice.
Exploring
the
Code of
Conduct
Public service employees
demonstrate an understanding
of how the Code of Conduct for
the Queensland Public Service
applies to them
Why ethics are important
in the public service
Our commitment to public sector ethics is enhanced when we understand
how the public sector ethics principles relate to the fundamental function
and structures of the public service, and by understanding the government
focus on integrity and accountability. That is, the fact that our roles are
publicly funded and exist to serve the people of Queensland, creates an
obligation, which is confirmed in legislation, for us to act ethically.
Introducing the Code of
Conduct
 On Code
 Application
 How it works
To understand why there is a new Code and its purpose, this core message
area addresses the rationale for the introduction of one Code of Conduct for
the Queensland Public Service and the role of the Code in supporting the
Government’s integrity and accountability framework.
Exploring the Code of
Conduct
 Principles
 Values
 standards of
conduct
To apply the Code we need to understand the principles, values and
standards of conduct and how they are relevant to the work of our agency
and to our roles. To promote greater awareness of the values that underpin
public service, the positive nature of the Code should be drawn out by
focusing on how the principles and values contribute, through our roles, to
achieving positive outcomes for the people of Queensland. Understanding
the ethics principles and values, we need to explore the standards of
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Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
conduct in detail with relevant, specific examples to understand how to put
the principles and values into practice.
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Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Code of Conduct Training Program Concept Map 2 of 2
Topic
Applying
the
Code of
Conduct
Objective
Public service employees
apply the Code of Conduct
Core message area
Upholding the Code:
 our responsibilities
 responding to issues
Rationale for core message
Each of us, at every level, contributes to the integrity and accountability of the
public service and we can all demonstrate ethical leadership in the way we
perform our role. The Code of Conduct for the Queensland Public Service gives
us guidance in positively taking up our public service roles.
There will be times when public service employees engage in conduct that is not
consistent with the Code. We need to know what our responsibilities are in
these circumstances and to be confident that our agency will support us by
upholding the Code and effectively managing the situation.
Seeking advice
To uphold our responsibilities under the Code of Conduct for the Queensland
Public Service, we need to know how to access accurate information about our
rights and obligations and where we can seek appropriate advice.
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Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Code of Conduct for the Queensland Public Service
Objective
Public Service Employees demonstrate an understanding of how public sector ethics relate to their role
Core message area
Trainers and advisors
instructions
Introduction
Core message content
and discussion
This training program introduces Queensland public service employees to the new Code of Conduct for the Queensland Public
Service. The Code is based on new public sector ethics principles. They do not change the behaviour required of us, but they do
give us the opportunity to focus on the values that underpin effective public service and how our behaviour impacts on the
outcomes the public service delivers to the people of Queensland.
Introduce the training session. The following information may be useful.
Related Power Point Slides – Slide set 1 – Code of
Conduct - Introduction and conclusion
1. Code of Conduct training – title slide
2. Code of Conduct training – contributing to
integrity and accountability
Related resources for trainers and advisors
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Incorporating agency focus
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring ethics
Objective
Public Service Employees demonstrate an understanding of how public sector ethics relate to their role
Core message area
Trainers and advisors
instructions
What ethics are
Core message content
and discussion
To understand why ethics are important, we need to know what they are. Essentially, ethics can be defined as a means of
answering the question: (in this situation) ‘What should I do?’. Behaving ethically can, then, be defined as ‘doing the right
thing’.
To understand why ethics are important, we need to know what they are. Understanding our own values and where they come
from can help us understand the nature of ethics. Assist participants to explore their own ethical values and to understand that
values are not universal and not constant all the time in all circumstances, but that we do all have principles and values that are
important to us. Explore what ethics are with participants, getting them to identify what they think ethics are and forming a shared
understanding of ethics. Assist participants to draw a distinction between our personal ethics and those we must abide by as
public service employees. The following ideas may be a useful starting point for discussion.
All of us have ethics, principles and values about the right way to behave, that are important to us. Sometimes these are
identified when another person does not behave the way we think they should and we find their behaviour rude, offensive or
worse. There are many principles and values that are broadly shared, such as prohibitions against killing other people, but even
this value is not universal in all situations. Our ethics are learned so they differ from individual to individual and are affected by
our family, religion, culture, schooling, professional obligations and social networks etc.
Sometimes it is clear what we should do, in these situations being ethical is about choosing to do the right thing. As public
service employees we have legislation, policy and procedures that usually determine what is required of us.
However sometimes what we should do is less clear, in these situations being ethical is about exercising judgement and
identifying the right thing to do, given all the circumstances. The Public Sector Ethics Act 1994 (the PSEA) provides us with
guidance in these situations by setting out the principles and values that we must take into account in deciding what the right
thing to do is.
Working with and for other people will regularly put us in situations where our ethics can be challenged and in situations where
we need to behave appropriately. The Code of Conduct for the Queensland Public Service provides the guiding principles of
ethical behaviour that are we must abide by as a public service employee.
Related Power Point Slides – Slide set 1
Related resources for trainers and
Incorporating agency focus
advisors
3. Ethics – deciding what the right thing to do is
 Agency values
4. What are ethics?
 Public Sector Ethics Act 1994
 Professional Codes/ Ethics/ Values
 Code of Conduct for the Queensland
 Occupational Groupings: interests/ values
Public Service
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Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring ethics
Objective
Public Service Employees demonstrate an understanding of how public sector ethics relate to their role
Core message area
Why ethics are important in the public service
Trainers and advisors
instructions
Our commitment to public sector ethics can be enhanced by understanding how public sector ethics principles relate to the
fundamental function and structures of the public service, and by understanding the government focus on integrity and accountability.
This core message area gets to the heart of understanding the importance of ethics to effective public service. The following ideas
may be a useful starting point for discussion.
Core message content
and discussion
Peter Shergold AM, former Public Service Commissioner Australian Public Service argues that the nature of the public service make
ethical behaviour a requirement:
… the bottom line accountability for public servants is ethical (did I meet the public purpose as efficiently, effectively, equitably and
openly as possible?) whereas for the private employees it is economic (did my work contribute to company profits and shareholder
dividends?)
Source: P Shergold: Ethics and the Changing Nature of Public Service, 1996
That is, because the public service is funded by public money to implement the will of the people, as expressed by their elected
representatives, public service employees have an obligation to behave ethically. This obligation is confirmed in legislation, including in
the Public Service Act 2008 and the Public Sector Ethics Act 2004.
refer slide 5: How the system of government works – the role of the public service
The government expects the highest standards of integrity and accountability from everyone in public office and has put in place an
integrity and accountability framework with a program of reforms under four key principles:
 strong rules - clear rules and standards balancing proscription with positive values and aspirations so that an exemplary
standard of conduct is aspired to
 strong culture - strong leadership, training and awareness and a conscious dedication to ethical values
 strong scrutiny - transparent government processes, strong scrutiny mechanisms, strong agency cultures leading to enhanced
internal scrutiny
 strong enforcement - a range of enforcement mechanisms and disciplinary measures in which processes are accessible and
outcomes prescribed. Effective public interest disclosure mechanisms.
Source: Government Response to Integrity and Accountability in Queensland 2009
Outcomes for Queenslanders are achieved through the public service; ethical behaviour supports the implementation of government
priorities and services to Queenslanders.
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Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Related Power Point Slides – Slide set 1
5. Our system of government works –the role of
the public service
6. Government focus on ethics – integrity &
accountability review – 4 key principles
7. Government focus on ethics – key principle
strong rules
8. Government focus on ethics – key principle
strong culture
9. Government focus on ethics – key principle
strong scrutiny
10. Government focus on ethics – key principle
strong enforcement
11. Ethics in practice - diagrammatic
representation
Related resources for trainers and advisors
 Government Response to Integrity and
Accountability in Queensland 2009
 Strong Rules: Dir 22/09 Gifts & Benefits
 Strong Rules/ Scrutiny: Integrity Act 2009
 Strong Culture/ Enforcement: Public Interest
Disclosure Act 2010
 http://www.premiers.qld.gov.au/government/howgovernment-works.aspx
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Incorporating agency focus
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/
scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Introducing the Code of Conduct (page 1 of 2 for this core message)
Core message area
Trainers and advisors
instructions
To understand why there is a new Code and its purpose, this core message area addresses the reasons for the introduction of one
Code of Conduct for the Queensland Public Service, contained within the Government’s integrity and accountability reform program,
and the role of the Code in supporting the Government’s integrity and accountability framework. The following ideas may be a useful
starting point for discussion.
Core message content
and discussion
The Queensland Government’s integrity reform program aims to ensure that Queensland stays at the forefront of open and
accountable government
The Public Sector Ethics Act 1994 establishes the ethics we operate under, it
 has been amended to contain new, aspirational principles and values
 applies across the public service and also across the broader public sector including local government, universities and other
public entities.
One Code of Conduct for the Queensland Public Service
 applies to the public service
 helps provide consistency of expectations for public service employees and members of the public
 is drafted to give positive expression to and promote understanding of the values that underpin public service
Source: Code of Conduct for the Queensland Public Service
Related Power Point Slides – Slide set 1
12. Introducing the Code – aims of having one
Code
Related resources for trainers and advisors
 Government Response to Integrity and
Accountability in Queensland 2009
 Public Sector Ethics Act 2010
 Code of Conduct for the Queensland Public Service
 What do the Queensland Public Sector Ethics
Principles mean?
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Incorporating agency focus
 Agency Standard of Practice
 Relevant agency policy and procedures
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Introducing the Code of Conduct (page 2 of 2 for this core message)
Core message area
Trainers and advisors
instructions
See previous page
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Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Core message content
and discussion
Application
 the Code of Conduct for the Queensland Public Service comes into effect from 1 January 2011
 there is no change to the behaviour required of public service employees
 the highest standards of integrity and accountability are expected from everyone
The Code applies to any Queensland public service agency employee:
• permanent, temporary, full-time, part-time or casual, and
• volunteer, student, contractor, consultant or anyone employed in any other capacity
Public service agencies are defined under the Public Sector Ethics Act 1994 as:
 a department
 a TAFE institute or statutory TAFE institute
 the administrative office of a court or tribunal, and
 an entity prescribed by regulation.
How the Code works
 There are 4 principles of ethical behaviour which are essential to robust public sector integrity and accountability.
 The principles are all of equal value, while one may be more relevant to a particular situation, none should be pursued to the
exclusion of others. In some situations it will be necessary to exercise judgement to maintain balance between the principles.
 A set of values strengthens each principle, describing the behaviour that will demonstrate that principle.
 Standards of conduct under each principle help us as to understand how we put the principles and values into practice.
 Approved agency Standards of Practice may be developed by an agency to address the needs of specific occupational groups.
Standards of practice apply to that agency’s employees in the same way as the Code.
 Legislation, awards, certified agreements, subsidiary agreements, directives, whole-of-government policies and standards, and
the policies, organisational values and organisational documents of our employing agency also apply, support and are
supported by the Code.
It is important to recognise that while the framework under the Public Sector Ethics Act has been updated and modernised, there has
been no change to the behaviour expectations of public servants. The Government still expects the highest standards of integrity and
accountability from everyone in public office and this includes public servants.
The Code of Conduct for the Public Service provides us with the ethics principles and values to which we aspire and which provide us
with guidance to positively take up our public service roles and contribute to making a difference for Queenslanders.
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Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Related Power Point Slides – Slide set 1
13. Introducing the Code – when the one Code applies
14. Introducing the Code – who it covers
15. Introducing the Code – structure of the Code
16. Introducing the Code – supported by policy and
procedure
17. Introducing the Code – positive guidance for our roles
Related resources for trainers and advisors
 Government Response to Integrity and
Accountability in Queensland 2009
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
 What do the Queensland Public Sector Ethics
Principles mean?
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Incorporating agency focus
 Agency Standard of Practice
 Relevant agency policy and procedures
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct – the 4 principles
Core message area
Trainers and advisors
instructions
To uphold public sector ethics we need to know what the public sector ethics are and what they mean. Present this with a positive
focus: the Code is a positive expression of public service ethics and values to promote greater awareness of the values that underpin
public service.
Introduce the principles together, explore their essential meaning and how hey relate to serving the public. The following ideas may be a
useful starting point for discussion.
Core message content
and discussion
Quensland public sector ethics
 Integrity and impartiality
 Promoting the public good
 Commitment to the system of government
 Accountability and transparency
Source: Queensland Public Sector Ethics Act 1994
The principles are all of equal value, while one may be more relevant to a particular situation, none should be pursued to the exclusion
of others. In some situations it will be necessary to exercise judgement to maintain balance between the principles.
Related Power Point Slides – Slide set 1
18. Public Sector Ethics Act 1994 – the four ethics
principles on one slide
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
Go to Slide set 2 - Integrity and impartiality
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Incorporating agency focus
 Agency values
 Agency Code of Conduct Standard of Practice
 Agency Policy and Procedures
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/
scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Core message area
Trainers and advisors
instructions
Exploring the Code of Conduct Principle 1: Integrity and impartiality
Explore the ethics principle integrity and impartiality and its values in more detail. Information from the document What do the
Queensland Public Sector Ethics Principles mean? may be a useful starting point for discussion, and is the basis for the wording in the
related power point slides.
Relate the principle and values to agency values and, where appropriate, professional ethics and values, with a focus on how these all
contribute to achieving positive outcomes for the people of Queensland. The meanings (first dot point for each principle) are drawn from
dictionary definitions, the relevance to serving the public (second dot point for each principle) paraphrases the statements in the Public
Sector Ethics Act 1994 that links each principle to its values.
NB Information about the supporting values of this ethics principle is provided on the following page.
Core message content
and discussion
The Public Sector Ethics Act 1994 principles:
Integrity and impartiality
 truthfulness fairness and honesty and not prejudiced, unbiased, and just
 because public office involves a public trust, the public sector seeks to promote public confidence in the integrity of the public sector
Related power point slides - Slide set 2 – Integrity and
Related resources for trainers and advisors
Incorporating agency focus
impartiality
 Public Sector Ethics Act 1994
 Agency values
1. Integrity & impartiality – Principle 1
 Code of Conduct for the Queensland Public
 Professional Codes/ Ethics/ Values
2. Integrity & impartiality – why this is a public sector
Service
 Occupational Groupings: interests/ values
ethics principle
 What do the Queensland Public Sector Ethics
 Agency/ occupationally relevant examples/
3. Integrity & impartiality – exploring their meaning
Principles mean?
scenarios
4. Integrity – exploring its meaning
5. Impartiality – exploring its meaning
6. Integrity & impartiality - supporting values
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Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Core message area
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 1: Integrity and impartiality – supporting values
Trainers and advisors
instructions
Each value’s meaning is explored in the document What do the Queensland Public Sector Ethics Principles mean? the relevant part is
copied into the slide notes and is the basis for the wording in the related power point slides.
It may be useful to incorporate agency and occupational-specific examples to assist participants to clarify application, such examples
should also highlight the positive aspects of the principles and values and how upholding them contributes to achieving positive
outcomes for the people of Queensland.
Core message content
and discussion
Integrity and impartiality
In recognition that public office involves a public trust, public service agencies, public sector entities and public officials seek to promote
public confidence in the integrity of the public sector and—
(a) are committed to the highest ethical standards; and
(b) accept and value their duty to provide advice which is objective, independent, apolitical and impartial; and
(c) show respect towards all persons, including employees, clients and the general public; and
(d) acknowledge the primacy of the public interest and undertake that any conflict of interest issue will be resolved or appropriately
managed in favour of the
public interest; and
(e) are committed to honest, fair and respectful engagement with the community.
Related Power Point Slides – Slide set 2
7. Integrity & impartiality – value a – exploring its meaning
8. Integrity & impartiality – value b – exploring its meaning
9. Integrity & impartiality – value c – exploring its meaning
10. Integrity & impartiality – value d – exploring its meaning
11. Integrity & impartiality – value e – exploring its meaning
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
 What do the Queensland Public Sector Ethics
Principles mean?
Page 20
Incorporating agency focus
 Agency values
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/
scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Core message area
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 1: Integrity and impartiality – standards of conduct
Trainers and advisors
instructions
Having explored the ethics principles and values to promote greater awareness of the values that underpin public service, explore the
standards of conduct in detail to assist participants to understand how to put the principles and values into practice.
While each standard of conduct should be covered, some will be more relevant to particular audiences and trainers should, in
consultation with relevant management, determine what standards of conduct should be focused on. Factors that will impact on this
may include risk management of issues identified in particular areas/ for particular occupational groups by management, through
complaint processes or through general knowledge of the relevant areas.
Agency and or occupationally specific examples should be incorporated to ensure the standard of conduct is made relevant to
participants. This should include relevant reference to agency policy and procedures, as well as any agency Standard of Practice, that
supports implementation of the standard of conduct.
Core message content
and discussion
NB Information about to the standards of conduct for this ethics principle is provided on the following 5 pages
Related Power Point Slides – Slide set 2
No slides for this page
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
 What do the Queensland Public Sector Ethics
Principles mean?
Page 21
Incorporating agency focus
 Agency values
 Agency Code of Conduct Standard of Practice
 Agency Policy and Procedures
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/
scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 1: Integrity and impartiality
Standard of conduct 1.1: Commit to the highest ethical standards
See page 20 above
Core message area
Trainers and advisors
instructions
Core message content
and discussion
We demonstrate our professionalism and express our commitment to the people of Queensland, their elected representatives and our
colleagues by taking personal responsibility to uphold the Code of Conduct and act with the highest ethical standards.
We uphold the Code of Conduct in terms of its spirit and its letter:
 in all aspects of our work; and
 to ensure our conduct does not reflect seriously or adversely on the public service. (Misconduct is defined under section 187(4)
of the Public Service Act 2008 as (a) inappropriate or improper conduct in an official capacity; or (b) inappropriate or improper
conduct in a private capacity that reflects seriously and adversely on the public service.)
Clarification based on Code consultation feedback
In feedback provided during consultation, concern was raised about the importance of providing objective, independent, apolitical and
impartial advice. This should be explored in the context of considering how we promote public confidence in the integrity of the public
service and our responsibilities to ensure relevant information is available to the government in line with our responsibilities under
Principle 2: Promoting the public good. Agency and occupationally relevant examples are encouraged to help clarify this.
Related Power Point Slides – Slide set 2
12. Standard of Conduct 1.1 – highest ethical
standards
13. Standard of Conduct 1.1 – reporting suspected
wrongdoing
14. Standard of Conduct 1.1 – insert agency
examples/ procedures
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
 What do the Queensland Public Sector Ethics
Principles mean?
Page 22
Incorporating agency focus
 Agency values
 Agency Code of Conduct Standard of Practice
 Agency Policy and Procedures
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/ scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 1: Integrity and impartiality
Standard of conduct 1.2: Manage conflicts of interest
See page 20
Core message area
Trainers and advisors
instructions
Core message content
and discussion
Standard of conduct 1.2 Manage conflicts of interest
 identifying conflicts of interest - actual, potential and perceived conflicts of interest
 identifying conflicts of interest – the types of matters that might create a conflict of interest
 conflicts of interest are not unusual and not wrong-doing in themselves, but they must be identified, disclosed and managed
appropriately in order to act with integrity and to promote public confidence in the service
 disclosing and managing conflicts of interest – policy and procedures of the agency
Clarification based on Code consultation feedback
In feedback provided during consultation, concern was raised about conflicts of interest arising out of membership of professional
groups (e.g. lawyers, accountants, doctors, nurses, etc) as well as conflicts of interest arising from cultural and religious beliefs.
In such situations public service employees need to disclose and manage the conflict of interest in accordance with agency policy and
procedures. Employees need to consider the primacy of their public sector ethics.
Page 23
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Related power point slides - Slide set 2
15. Standard of Conduct 1.2 – conflicts of interest
16. Standard of Conduct 1.2 – types of conflicts –
actual, potential and perceived
17. Standard of Conduct 1.2 – the types of matters
that might create a conflict of interest
18. Standard of Conduct 1.2 – types of interests
19. Standard of Conduct 1.2 – disclosing and
managing conflicts of interests
20. Standard of Conduct 1.2 – insert agency
examples/ procedures
Related resources for trainers and advisors
 Public Service Act 2008
 Public Sector Ethics Act 1994
 Queensland Public Service Code of Conduct
 Public Service Charter
 What do the Queensland Public Sector Ethics
Principles mean?
 Directive 22/09 Gifts & Benefits
 Directive 3/10 Declaration of Interests - Public
Service Employees (other then departmental
Chief Executives)
 CMC Guidelines: Managing Conflict of Interests
in the Public Sector
 Integrity Information Sheet 2: Conflicts of
Interest in the Public Sector
 PSC Guidelines: Gifts & Benefits
 PSC Use of Internet and Electronic Mail Policy
and Principles Statement
 Directive 3/07 Public Service Employees
Engaged in Other Employment
Page 24
Incorporating agency focus
 Agency values
 Agency Code of Conduct Standard of Practice
 Agency Policy and Procedures
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/ scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 1: Integrity and impartiality
Standard of conduct 1.3: Contribute to public discussion in an appropriate manner
See page 20
Core message area
Trainers and advisors
instructions
Core message content
and discussion
Standard of conduct 1.3 Contribute to public discussion in an appropriate manner
 providing public comment in an official capacity
 providing public comment as a private citizen – your rights and your obligations
Clarification based on Code consultation feedback
In feedback provided during consultation clarification was sought about the difference between commenting on government policy as a
private citizen and as a government employee. Where commenting on government policy in public forums (including via social media
such as Facebook, Twitter, and comments in response to online news articles) employees should ensure they do not present
themselves as representing government unless this is part of their official duties. It may be helpful to refer to agency policy about
commenting to the media to clarify what is considered appropriate.
When contributing to public discussion, employees must not use confidential or privileged information to further personal interest.
Related power point slides - Slide set 2
21. Standard of Conduct 1.3 – providing public
comment in an official capacity
22. Standard of Conduct 1.3 – providing public
comment as a private citizen
23. Standard of Conduct 1.3 – insert agency
examples/ procedures
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
 Information Privacy Act 2009
 Right to Information Act 2009
 IS38 Use of ICT Facilities and Devices
 Use of the Internet and Electronic Mail Policy
and Principles Statement
Page 25
Incorporating agency focus
 Agency values
 Agency Code of Conduct Standard of Practice
 Agency Policy and Procedures
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/ scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 1: Integrity and impartiality
Standard of conduct 1.4: Manage participation in external organisations
See page 20
Core message area
Trainers and advisors
instructions
Core message content
and discussion
Standard of conduct 1.4: Manage participation in external organisations
 we all have a right to be active in a private capacity in external organisations like political parties, professional bodies or trade
unions.
 managing involvement in external organisations involves considering if we may be identified as a public service employees if
we participate in public activities. If this was the case employees are to manage the situation in the same way as managing a
perceived conflict of interest.
 in the same way as appropriately contributing to public discussion, we need to be mindful that our comments or views are not
interpreted as representing government policy on an issue. Employees also must ensure that confidential and privileged
information is not disclosed when participating in external organisations.
Clarification based on Code consultation feedback
In feedback provided during consultation clarification was sought about how this standard impacts on our involvement in external
organisations in a private capacity and on the roles of union delegates. Involvement in external organisations is a right and, in particular,
public service supports union involvement. However members of external organisations and union representatives and delegates need
to keep these roles separate from their public service duties. Reference to the relevant agency policy may be appropriate.
Related power point slides - Slide set 2
24. Standard of Conduct 1.4 – rights as a private
citizen
25. Standard of Conduct 1.4 – insert agency
examples/ procedures
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
 Information Privacy Act 2009
 Right to Information Act 2009
 Office of the Information Commissioner Privacy
Guidelines
Page 26
Incorporating agency focus
 Agency values
 Agency Code of Conduct Standard of Practice
 Agency Policy and Procedures
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/ scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 1: Integrity and impartiality
Standard of conduct 1.5: Demonstrate a high standard of workplace behaviour and personal conduct
See page 20 above
Core message area
Trainers and advisors
instructions
Page 27
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Core message content
and discussion
Standard of conduct 1.5: Demonstrate a high standard of workplace behaviour and personal conduct
As public service employees our co-workers and members of the public have an expectation that we show our commitment to public
sector ethics by how we relate to others. Respectful conduct essentially relates to a demonstration of consideration towards others. Our
professionalism is evidenced by our workplace conduct and how we show our respect for persons.
To clarify this standard for employees agencies should utilise agency policy in relation to conduct, for example discrimination and
harassment policy, work place health and safety policy, and policy relating to interactions with clients.
Our conduct can impact on how others view our professional role and responsibilities. It can also impact on how our agency or the
broader public service may be viewed.
The Code does not apply in our private lives, however private conduct is covered under section 187 of the Public Service Act 2008
within the definition of misconduct. Misconduct means (a) inappropriate or improper conduct in an official capacity; or (b) inappropriate
or improper conduct in a private capacity that reflects seriously and adversely on the public service.
Where an employee’s behaviour outside the workplace is inconsistent with their public service duties (including but not limited to
breaking the law), their professional credibility and their ability to effectively perform their role can be adversely impacted. This may in
turn impact on how the public perceives their agency, and potentially the public service as a whole.
Where an employee blurs the distinction between their official duties and their private interests code of conduct may apply. For
example: the Code may apply if you:
 Act on a conflict of interest in favour of your private or personal interests;
 Inappropriately act on your private values in the workplace, for example overlook people in certain age groups for higher duties;
 Use public resources (ICT, financial, property, vehicles etc) for your private gain.
Criminal charges and convictions must be reported in accordance with agency policy and procedure.
Page 28
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Related power point slides - Slide set 2
26. Standard of Conduct 1.5 – conduct towards
others
27. Standard of Conduct 1.5 – conduct towards
others
28. Standard of Conduct 1.5 – fitness for duty
29. Standard of Conduct 1.5 – appropriate conduct
30. Standard of Conduct 1.5 – insert agency
examples/ procedures
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Public Service Act 2008
 Code of Conduct for the Queensland Public
Service
 Queensland Anti-Discrimination Act 1991
 Prevention of Workplace Harassment Code of
Practice 2004
 Workplace Health and Safety Act 2011
Go to Slide set 3 – Promoting the public good
Page 29
Incorporating agency focus
 Agency values
 Agency Code of Conduct Standard of Practice
 Agency Policy and Procedures
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/ scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Core message area
Trainers and advisors
instructions
Exploring the Code of Conduct Principle 2: Promoting the public good
Explore the ethics principle integrity and impartiality and its values in more detail. Information from the document What do the
Queensland Public Sector Ethics Principles mean? may be a useful starting point for discussion, and is the basis for the wording in the
related power point slides.
Relate the principle and values to agency values and, where appropriate, professional ethics and values, with a focus on how these all
contribute to achieving positive outcomes for the people of Queensland. The meanings (first dot point for each principle) are drawn from
dictionary definitions, the relevance to serving the public (second dot point for each principle) paraphrases the statements in the Public
Sector Ethics Act 1994 that links each principle to its values.
NB Information about the supporting values of this ethics principle is provided on the following page.
Core message content
and discussion
The Public Sector Ethics Act 1994 principles:
Promoting the public good
 actions that benefit the people of Queensland as a whole
 because the public sector is the mechanism through which elected governments deliver programs and services for the benefit of the
people of Qld
Related power point slides - Slide set 3 –
Promoting the public good
1. Promoting the public good
2. Promoting the public good - why this is a public
sector ethics principle
3. Promoting the public good - exploring its
meaning
4. Promoting the public good - and our system of
government
5. Promoting the public good - supporting values
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
 What do the Queensland Public Sector Ethics
Principles mean?
Page 30
Incorporating agency focus
 Agency values
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/ scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Core message area
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Service Principle 2: Promoting the public good – supporting values
Trainers and advisors
instructions
Each value’s meaning is explored in the document What do the Queensland Public Sector Ethics Principles mean? the relevant part is
copied into the slide notes and is the basis for the wording in the related power point slides.
While the standards of conduct are the part of the Code most directed to informing employees of their responsibilities, it may be
appropriate to incorporate agency and occupational-specific examples to assist participants to clarify application, such examples should
also highlight the positive aspects of the principles and values and how upholding them contributes to achieving positive outcomes for
the people of Queensland.
Core message content
and discussion
Promoting the public good
In recognition that the public sector is the mechanism through which the elected representatives deliver programs and services for the
benefit of the people of Queensland, public service agencies, public sector entities and public
officials—
(a) accept and value their duty to be responsive to both the requirements of government and to the public interest; and
(b) accept and value their duty to engage the community in developing and effecting official public sector priorities, policies and
decisions; and
(c) accept and value their duty to manage public resources effectively, efficiently and economically; and
(d) value and seek to achieve excellence in service delivery; and
(e) value and seek to achieve enhanced integration of services to better service clients.
Clarification based on Code consultation feedback
In feedback provided during consultation, concern was raised about potential conflict between the public good, the public interest and
being responsive to the government.
While the government does have the right to establish what the public good is and how it can be determined, the requirement under
ethics Principle 1 to provide objective, independent, apolitical and impartial advice clarifies the important role of public service
employees in informing public policy and balance our responsibilities under Principle 2 to meet the public good and to be responsive to
the government.
Page 31
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Related power point slides - Slide set 3
6. Promoting the public good – value a – exploring
its meaning
7. Promoting the public good – value a – exploring
its meaning
8. Promoting the public good – value a – ‘the
public interest’
9. Promoting the public good – value a – ‘public
interest’ in the ‘public good’
10. Promoting the public good – value a – exploring
its meaning
11. Promoting the public good – value a – exploring
its meaning
12. Promoting the public good – value b – exploring
its meaning
13. Promoting the public good – value c – exploring
its meaning
14. Promoting the public good – value d – exploring
its meaning
15. Promoting the public good – value d – exploring
its meaning
16. Promoting the public good – value e – exploring
its meaning
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
 What do the Queensland Public Sector Ethics
Principles mean?
Page 32
Incorporating agency focus
 Agency values
 Agency Code of Conduct Standard of Practice
 Agency Policy and Procedures
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/ scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Core message area
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 2: Promoting the public good – standards of conduct
Trainers and advisors
instructions
Having explored the ethics principles and values to promote greater awareness of the values that underpin public service, explore the
standards of conduct in detail to assist participants to understand how to put the principles and values into practice.
While each standard of conduct should be covered, some will be more relevant to particular audiences and trainers should use their
discretion, in consultation with relevant management, to determine what standards of conduct should be focused on. Factors that will
impact on this may include risk management of issues identified in particular areas/ for particular occupational groups by management,
through complaint processes or through general knowledge of the relevant areas.
Agency and or occupationally specific examples should be incorporated to ensure the standard of conduct is made relevant to
participants. This should include relevant reference to agency policy and procedures, as well as any agency Standard of Practice, that
support implementation of this standard of conduct of the Queensland Public Service Code of Conduct.
Core message content
and discussion
NB Information specific to the supporting values of this ethics principle is provided on the following 3 pages.
Related power point slides - Slide set 3
No slides for this page
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
 What do the Queensland Public Sector Ethics
Principles mean?
Page 33
Incorporating agency focus
 Agency values
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/ scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 2: Promoting the public good
Standard of conduct 2.1: Commit to excellence in service delivery
See page 31 above
Core message area
Trainers and advisors
instructions
Core message content
and discussion
Standard of conduct 2.1: Commit to excellence in service delivery
We need to consider the community’s perspective when working to promote the public good through excellent customer services. We
can achieve this if our customers experience accessible and relevant services that meet their needs. We make a conscious
commitment to fair, courteous, effective service delivery by actively listening to client and community concerns, treating them with
respect and being diligent in how we respond. We also increase access to services by being mindful of the different needs of people
with disabilities or those who speak languages other than English. All constructive feedback is considered and responded to as an
opportunity to improve development and delivery of services to the community.
Clarification based on Code consultation feedback
In feedback provided during consultation clarification was sought about this standard. Providing relevant operational examples will help
illustrate who determines and allocates resources and how services are provided to the community. A discussion about the agency’s
commitment to excellence in service delivery will help employees understand how they contribute to promoting the public good.
Related power point slides - Slide set 3
17. Standard of conduct 2.1 - all elements
18. Standard of conduct 2.1 - insert agency
examples/ procedures
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
 What do the Queensland Public Sector Ethics
Principles mean?
Page 34
Incorporating agency focus
 Agency values
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/ scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 2: Promoting the public good
Standard of conduct 2.2: Ensure appropriate community engagement
See page 31
Core message area
Trainers and advisors
instructions
Core message content
and discussion
Standard of conduct 2.2: Ensure appropriate community engagement
Public participation in planning and decision-making is critical to making sure we are promoting the public good. The role of the public
service is to determine the needs of the community and to respond to those needs, within the constraints of government policy.
Community engagement refers to the many ways the government and the public service connect with the people of Queensland. It can
range from information sharing, community consultation or active participation in government policy development and decision-making
processes such as Community Cabinet or commenting on proposed government direction or policies. We are responsible for knowing
how our agency engages and with whom to determine engagement strategies to involve individuals or communities in developing public
policy.
Clarification based on Code consultation feedback
In feedback provided during consultation, clarification was sought about community engagement. Discussion about what constitutes
appropriate community engagement, in the context of agency-specific approaches, will benefit employees in understanding their
obligations.
Related power point slides - Slide set 3
19. Standard of conduct 2.2 - all elements
20. Standard of conduct 2.2 – insert agency
example/ procedures
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
 What do the Queensland Public Sector Ethics
Principles mean?
Page 35
Incorporating agency focus
 Agency values
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/ scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 2: Promoting the public good
Standard of conduct 2.3: Work as an integrated service
See page 31
Core message area
Trainers and advisors
instructions
Core message content
and discussion
Standard of conduct 2.3: Work as an integrated service
We show our commitment to working as an integrated service by thinking about ways to promote the seamless delivery of services to
meet the needs of Queenslanders. This may be done by sharing information across agencies (where permitted), sharing assets,
integrating our program and service delivery, and cooperating with other levels of government to address complex issues and provide
integrated services to the community. For the public, the public service represents the Queensland Government. The government’s
Smart Services Queensland strategy recognises that we are one government with multiple parts of service delivery and seeks to ensure
that all Queenslanders have equal access to information and services.
Related power point slides - Slide set 3
21. Standard of conduct 2.3 – all elements
22. Standard of conduct 2.3 – insert agency
example/ procedures
Go to Slide set 4 - Commitment to the system of
government
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
 What do the Queensland Public Sector Ethics
Principles mean?
Page 36
Incorporating agency focus
 Agency values
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/ scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Core message area
Trainers and advisors
instructions
Exploring the Code of Conduct Principle 3: Commitment to the system of government
Explore the ethics principle integrity and impartiality and its values in more detail. Information from the document What do the
Queensland Public Sector Ethics Principles mean? may be a useful starting point for discussion, and is the basis for the wording in the
related power point slides.
Relate the principle and values to agency values and, where appropriate, professional ethics and values, with a focus on how these all
contribute to achieving positive outcomes for the people of Queensland. The meanings (first dot point for each principle) are drawn from
dictionary definitions, the relevance to serving the public (second dot point for each principle) paraphrases the statements in the Public
Sector Ethics Act 1994 that links each principle to its values.
NB Information about the supporting values of this ethics principle is provided on the following page.
Core message content
and discussion
The Public Sector Ethics Act 1994 principles:
Commitment to the system of government
 to the government elected by the people, the laws created by them and the and institutions (public service and courts) that
administer the laws
 we have a duty to uphold the system of government and the laws of the State, Commonwealth and local government
Related power point slides - Slide set 4 Commitment to the system of government
1. Commitment to the system of government
2. Commitment to the system of government - why
this is a public sector ethics principle
3. Commitment to the system of government –
exploring its meaning
4. Commitment to the system of government –
supporting values
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
 What do the Queensland Public Sector Ethics
Principles mean?
Page 37
Incorporating agency focus
 Agency values
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/ scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Core message area
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 3: Commitment to the system of government – supporting values
Trainers and advisors
instructions
Each value’s meaning is explored in the document What do the Queensland Public Sector Ethics Principles mean? the relevant part is
copied into the slide notes and is the basis for the wording in the related power point slides.
While the standards of conduct are the part of the Code most directed to informing employees of their responsibilities, it may be
appropriate to incorporate agency and occupational-specific examples to assist participants to clarify application, such examples should
also highlight the positive aspects of the principles and values and how upholding them contributes to achieving positive outcomes for
the people of Queensland.
Core message content
and discussion
Commitment to the system of government
In recognition that the public sector has a duty to uphold the system of government and the laws of the State, Commonwealth and local
government, public service agencies, public sector entities and public officials—
(a) accept and value their duty to uphold the system of government and the laws of the State, the Commonwealth and local
government; and
(b) are committed to effecting official public sector priorities, policies and decisions professionally and impartially; and
(c) accept and value their duty to operate within the framework of Ministerial responsibility to government, the Parliament and the
community.
(This) does not limit the responsibility of a public service agency, public sector entity or public official to act independently of
government if the independence of the agency, entity or official is required by legislation or government policy, or is a customary feature
of the work of the agency, entity or official.
Page 38
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Related power point slides - Slide set 4
5. Commitment to the system of government –
value a – exploring its meaning
6. Commitment to the system of government –
value a – exploring its meaning
7. Commitment to the system of government –
value a – exploring its meaning
8. Commitment to the system of government –
value b – exploring its meaning
9. Commitment to the system of government –
value c – exploring its meaning
10. Commitment to the system of government –
value c – our system of government
11. Commitment to the system of government –
responsibilities of independent agencies and
officers
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct of the Queensland Public
Service
 What do the Queensland Public Sector Ethics
Principles mean?
Page 39
Incorporating agency focus
 Agency values
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/ scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Core message area
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 3: Commitment to the system of government – standards of conduct
Trainers and advisors
instructions
Having explored the ethics principles and values to promote greater awareness of the values that underpin public service, explore the
standards of conduct in detail to assist participants to understand how to put the principles and values into practice.
While each standard of conduct should be covered, some will be more relevant to particular audiences and trainers should use their
discretion, in consultation with relevant management, to determine what standards of conduct should be focused on. Factors that will
impact on this may include risk management of issues identified in particular areas/ for particular occupational groups by management,
through complaint processes or through general knowledge of the relevant areas.
Agency and or occupationally specific examples should be incorporated to ensure the standard of conduct is made relevant to
participants. This should include relevant reference to agency policy and procedures, as well as any agency Standard of Practice, that
support implementation of this standard of conduct of the Queensland Public Service Code of Conduct.
Core message content
and discussion
NB Information specific to the supporting values of this ethics principle is provided on the following 3 pages.
Related power point slides - Slide set 4
No slides for this page
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
 What do the Queensland Public Sector Ethics
Principles mean?
Page 40
Incorporating agency focus
 Agency values
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/ scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 3: Commitment to the system of government
Standard of conduct 3.1: Commit to our roles in public service
See page 40 above
Core message area
Trainers and advisors
instructions
Core message content
and discussion
Standard of conduct 3.1: Commit to our roles in public service
Our system of government:
 the people elect representatives to the parliament, who then form a government
 the government determines what the public good is and establishes priorities for delivery
 the government appoints Ministers who are responsible for the priorities in their portfolio
 the public service provides advice about the public good and how government priorities can be delivered, and ensures delivery
of the priorities
Under the system of government:
 the public service is responsible to the people and, through their Chief Executive, to their Minister
 the Ministers are responsible to the Parliament
 the Parliament is responsible to the people, ultimately through elections.
We are part of the system of government and apply laws that relate to our official duties. Therefore we have a high responsibility to
demonstrate respect for and commitment to the institutions, laws and the system that creates them, so that we can professionally
undertake our role.
Related power point slides - Slide set 4
Related resources for trainers and advisors
Incorporating agency focus
12. Standard of conduct 3.1 – roles in public
 Public Sector Ethics Act 1994
 Agency values
administration
 Code of Conduct for the Queensland Public
 Professional Codes/ Ethics/ Values
13. Standard of conduct 3.1 – what we abide by
Service
 Occupational Groupings: interests/ values
14. Standard of conduct 3.1 – insert agency
 What do the Queensland Public Sector Ethics
 Agency/ occupationally relevant examples/ scenarios
example/procedure
Principles mean?
Page 41
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 3: Commitment to the system of government
Standard of conduct 3.2: Maintain appropriate relationships with Ministerial staff
See page 40 above
Core message area
Trainers and advisors
instructions
Core message content
and discussion
Standard of conduct 3.2: Maintain appropriate relationships with Ministerial staff
The role of Ministerial staff:
 Ministerial staff support Ministers to manage their portfolio responsibilities
 Ministerial staff do not have any authority to direct public service employees, but facilitate communication of Ministerial priorities
and act as a conduit between the Ministers and public service employees
 together, the work performed by Ministerial staff and the public service contributes to a robust system that allows Ministers to
receive information and analysis that enable them to make informed decisions.
Clarification based on Code consultation feedback
In feedback provided during consultation, concern was raised about how public service employees can maintain appropriate
relationships with Ministerial staff if those staff seek to direct public service employees. These issues are addressed in legislation (listed
below) and the recently released Premier’s Communiqué: Interaction between ministerial staff and public servants. It is important that
agency staff understand the boundaries for interaction with Ministerial staff. The Communiqué and agency procedures for interacting
with Ministerial staff should particularly be referred to with participant groups that have contact with Ministerial staff.
Page 42
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Related power point slides - Slide set 4
15. Standard of conduct 3.2 – all elements
16. Standard of conduct 3.2 – insert agency
example/procedure
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
 What do the Queensland Public Sector Ethics
Principles mean?
 Ministerial Staff and other Office Holders Act
2010
 Premier’s Communiqué: Interaction between
ministerial staff and public servants
Page 43
Incorporating agency focus
 Agency values
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/ scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 3: Commitment to the system of government
Standard of conduct 3.3: Ensure proper communication with Members of Parliament
See page 40 above
Core message area
Trainers and advisors
instructions
Core message content
and discussion
Standard of conduct 3.3: Ensure proper communication with Members of Parliament
Clarification based on Code consultation feedback
In feedback provided during consultation, concern was raised about the impact of this standard of conduct on the private rights of public
service employees who wish to make private representations to the Minister responsible for the agency that they work for. For example:
 a parent who wishes to raise issues with the Minister of Education about their child’s education, who works for the Department
of Education; or
 a patient who wishes to raise issues about a health service they have received, who works for Queensland Health.
This standard of conduct is not intended to prevent people from raising their concerns as private citizens, regardless of who their
employer is. However, in raising their concerns in their private capacity, people who are public service employees must ensure that
they:
 use channels of communication that private citizens can access; and
 use information that is publicly available or available to them as a private citizen.
 do not use formal or official public service channels of communication; and
 do not use confidential information not accessible to the public that they have obtained as a result of their position as a public
service employee.
Related power point slides - Slide set 4
17. Standard of conduct 3.3 – all elements
18. Standard of conduct 3.3 – insert agency
example/procedure
Go to Slide set 5 – Accountability and transparency
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
 What do the Queensland Public Sector Ethics
Principles mean?
Page 44
Incorporating agency focus
 Agency values
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/ scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Core message area
Trainers and advisors
instructions
Exploring the Code of Conduct Principle 4: Accountability and transparency
Explore the ethics principle integrity and impartiality and its values in more detail. Information from the document What do the
Queensland Public Sector Ethics Principles mean? may be a useful starting point for discussion, and is the basis for the wording in the
related power point slides.
Relate the principle and values to agency values and, where appropriate, professional ethics and values, with a focus on how these all
contribute to achieving positive outcomes for the people of Queensland. The meanings (first dot point for each principle) are drawn from
dictionary definitions, the relevance to serving the public (second dot point for each principle) paraphrases the statements in the Public
Sector Ethics Act 1994 that links each principle to its values.
NB Information about the supporting values of this ethics principle is provided on the following page.
Core message content
and discussion
The Public Sector Ethics Act 1994 principles:
Accountability and transparency
 to act responsibly so our actions and decisions can be explained and being open and candid so our actions and decisions can be
easily understood
 because public trust in public office requires high standards of public administration
Page 45
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Related power point slides - Slide set 5 –
Accountability and transparency
1. Accountability & transparency
2. Accountability & transparency - why this is a
public sector ethics principle
3. Accountability & transparency – exploring their
meaning
4. Accountability - exploring its meaning
5. Transparency - exploring its meaning
6. Accountability & transparency – supporting
values
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
 What do the Queensland Public Sector Ethics
Principles mean?
Page 46
Incorporating agency focus
 Agency values
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/ scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Core message area
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 4: Accountability and transparency – supporting values
Trainers and advisors
instructions
Each value’s meaning is explored in the document What do the Queensland Public Sector Ethics Principles mean? the relevant part is
copied into the slide notes and is the basis for the wording in the related power point slides.
While the standards of conduct are the part of the Code most directed to informing employees of their responsibilities, it may be
appropriate to incorporate agency and occupational-specific examples to assist participants to clarify application, such examples should
also highlight the positive aspects of the principles and values and how upholding them contributes to achieving positive outcomes for
the people of Queensland.
Core message content
and discussion
Accountability and transparency
In recognition that public trust in public office requires high standards of public administration, public service agencies, public sector
entities and public officials—
(a) are committed to exercising proper diligence, care and attention; and
(b) are committed to using public resources in an effective and accountable way; and
(c) are committed to managing information as openly as practicable within the legal framework; and
(d) value and seek to achieve high standards of public administration; and
(e) value and seek to innovate and continuously improve performance; and
(f) value and seek to operate within a framework of mutual obligation and shared responsibility between public service agencies, public
sector entities and public officials.
Page 47
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Related power point slides - Slide set 5
7. Accountability & transparency – value a –
exploring its meaning
8. Accountability & transparency – value b –
exploring its meaning
9. Accountability & transparency – value c –
exploring its meaning
10. Accountability & transparency – value c –
exploring its meaning
11. Accountability & transparency – value c –
exploring its meaning
12. Accountability & transparency – value d –
exploring its meaning
13. Accountability & transparency – value e –
exploring its meaning
14. Accountability & transparency – value e –
exploring its meaning
15. Accountability & transparency – value e –
exploring its meaning
16. Accountability & transparency – value f –
exploring its meaning
17. Accountability & transparency – value f –
exploring its meaning
18. Accountability & transparency – value f –
exploring its meaning
19. Accountability & transparency – value f –
exploring its meaning
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct of the Queensland Public
Service
 What do the Queensland Public Sector Ethics
Principles mean?
Page 48
Incorporating agency focus
 Agency values
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/ scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Core message area
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 4: Accountability and transparency – standards of conduct
Trainers and advisors
instructions
Having explored the ethics principles and values to promote greater awareness of the values that underpin public service, explore the
standards of conduct in detail to assist participants to understand how to put the principles and values into practice.
While each standard of conduct should be covered, some will be more relevant to particular audiences and trainers should use their
discretion, in consultation with relevant management, to determine what standards of conduct should be focused on. Factors that will
impact on this may include risk management of issues identified in particular areas/ for particular occupational groups by management,
through complaint processes or through general knowledge of the relevant areas.
Agency and or occupationally specific examples should be incorporated to ensure the standard of conduct is made relevant to
participants. This should include relevant reference to agency policy and procedures, as well as any agency Standard of Practice, that
support implementation of this standard of conduct of the Queensland Public Service Code of Conduct.
Core message content
and discussion
NB Information specific to the supporting values of this ethics principle is provided on the following 5 pages.
Related power point slides - Slide set 5
No slides for this page
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
 What do the Queensland Public Sector Ethics
Principles mean?
Page 49
Incorporating agency focus
 Agency values
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/ scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 4: Accountability and transparency
Standard of conduct 4.1: Ensure diligence in public administration
See page 48 above
Core message area
Trainers and advisors
instructions
Core message content
and discussion
Standard of conduct 4.1: Ensure diligence in public administration
To exercise proper diligence, care and attention is to do our very best to achieve high standards of public administration.
Suggested clarification based on Code consultation feedback
In feedback provided during consultation clarification was sought of the terms ‘procedural fairness’ and ‘natural justice’. These are
defined in many places. Plain definitions are
 procedural fairness - that all parties affected by a process have equitable access to the process;
 natural justice - a person affected by a decision has a reasonable and fair opportunity to provide information in response to
adverse information about them.
Clarification was also sought about the requirement to comply with all reasonable and lawful instructions, whether or not we personally
agree with a policy direction. Under our system of government the government of the day sets the broad policy and operational
directions for the public service, while public service employees have an obligation to provide objective, independent, apolitical and
impartial advice. We may not refuse a reasonable and lawful instruction. Reasonable management instructions do not constitute
harassment.
Circumstances in which an instruction may be unreasonable and therefore refused may include:
 where the instruction cannot be met because of a matter of conscience, or
 where meeting the instruction would breach workplace health and safety, or
 where skills and resources are not available to meet the instruction.
If someone proposes to refuse an instruction as unreasonable or unlawful, they should, if possible, seek advice before making this
decision, and then respectfully advise the person giving the instruction of the issues impacting on the ability to comply with the
instruction, and engage on resolving the issues.
Page 50
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Related Power Point Slides – Slide set 5
20. Standard of conduct 4.1 – diligence in our work with
people
21. Standard of conduct 4.1 – diligence in our decision
making and use of lawful powers
22. Standard of conduct 4.1 –complying with instructions
23. Standard of conduct 4.1 – insert agency example/
procedure
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
 What do the Queensland Public Sector Ethics
Principles mean?
Page 51
Incorporating agency focus
 Agency values
 Agency Code of Conduct Standard of Practice
 Agency Policy and Procedures
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/
scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 4: Accountability and transparency
Standard of conduct 4.2: Ensure transparency in our business dealings
See page 48 above
Core message area
Trainers and advisors
instructions
Core message content
and discussion
Standard of conduct 4.2: Ensure transparency in our business dealings
The intention of this standard of conduct is to ensure government dealings are conducted with the highest levels of integrity. Our
business dealings may be with lobbyists, former senior public servants or former members of parliament. In such circumstances we
need to comply with our agency’s policy and procedures and be transparent about the purpose of the meeting.
A whole-of-government policy clarifying the restrictions relating to business meetings is under development and will be hosted on the
Public Service Commission website.
The Queensland Contact with Lobbyist Code should be referred to in regard to contact with lobbyists.
Clarification based on Code consultation feedback
In feedback provided during consultation concern was raised that this standard might prevent us talking with people with specific, expert
knowledge who have moved from the public service to other sectors (universities, private sector). It is not the intention of this standard
to prevent people from talking with the appropriate experts, rather the focus is on transparency being ensured in any business dealings.
Page 52
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Related Power Point Slides – Slide set 5
24. Standard of conduct 4.2 – business dealings
25. Standard of conduct 4.2 – transparency in
business dealings
26. Standard of conduct 4.2 – insert agency
examples/ procedure
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
 What do the Queensland Public Sector Ethics
Principles mean?
 Integrity Act 2009
 Queensland Contact with Lobbyist Code
 Lobbyists Code of Conduct
 Directive 2/09 (Employment Separation
Procedures)
Page 53
Incorporating agency focus
 Agency values
 Agency Code of Conduct Standard of Practice
 Agency Policy and Procedures
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/ scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 4: Accountability and transparency
Standard of conduct 4.3: Ensure appropriate use of official resources, public property and facilities
See page 48 above
Core message area
Trainers and advisors
instructions
Core message content
and discussion
Standard of conduct 4.3: Ensure appropriate use of official resources, public property and facilities
Resources used by the public service are funded by the public through taxes, levies and fees for services. Public confidence in the
public service is affected by how we manage those public resources.
‘Public resources’ include:
 buildings;
 land;
 equipment;
 finances;
 intellectual property;
 internet access;
 staff;
 our personal skills and abilities; and
 our capacity to improve our skills.
Inefficient use of resources includes under-use of our relevant personal skills, as well as overuse of government resources.
Clarification based on Code consultation feedback
In feedback provided during consultation issues were raised about the use of media and the need to remind employees that they should
ensure they identify themselves appropriately when representing the government online.
It may be helpful to refer to agency policy around:
 appropriate use of information technology, and
 ‘reasonable’ or ‘limited’ use of information technology for personal purposes.
Page 54
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Related power point slides - Slide set 5
27. Standard of conduct 4.3 – official resources
28. Standard of conduct 4.3 – official information
29. Standard of conduct 4.3 – insert agency
examples/ procedure
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public
Service
 What do the Queensland Public Sector Ethics
Principles mean?
 IS38 Use of ICT Facilities and Devices
 Use of the Internet and Electronic Mail Policy
and Principles Statement
 State Procurement Policy
 Queensland Public Sector Intellectual Property
Guidelines
Page 55
Incorporating agency focus
 Agency values
 Agency Code of Conduct Standard of Practice
 Agency Policy and Procedures
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/ scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 4: Accountability and transparency
Standard of conduct 4.4: Ensure appropriate use and disclosure of official information
See page 48 above
Core message area
Trainers and advisors
instructions
Page 56
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Core message content
and discussion
Standard of conduct 4.4: Ensure appropriate use and disclosure of official information
Government information is collected and generated using public money in order to serve the public. It should be generally available to
the public, particularly as it relates to government priorities, policies, actions and decisions. Information and materials generated by
public service employees, having produced with the funds of the public, remain the intellectual property of the public service, unless
other arrangements have been contracted.
Under the Right to Information Act 2009, we actively release information except where:
 the public interest would not be served by the release of the information; and/or
 the information is personal information.
Under the Information Privacy Act 2009 personal information:
 is available to the people it is about
 unless release of the information could cause harm.
Personal information should only be released to other people:
 with the permission of the people it is about, or
 when release of the information is authorised by law.
Clarification based on Code consultation feedback
Feedback provided during consultation indicated there is confusion around the release of information under the right to information
model. The Code and this package reinforce the proactive release of government information in accordance with the Right to
Information Act 2009, while ensuring we protect personal information held by government under the Information Privacy Act 2009.
Agencies may wish to use specific examples to reinforce these messages and refer to the agency’s publication schedule and
disclosure log that are available to the public via department websites.
Concern was raised in consultation feedback that some employees may not be aware of, or may not go through, proper approval
processes when releasing information and may not properly protect confidential information. It may be appropriate for agencies to
confirm their policy around right to information, information privacy and information security requirements.
Page 57
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Related Power Point Slides – Slide set 1 - Code
of Conduct Introduction and Conclusion
30. Standard of conduct 4.4 – official information right to information
31. Standard of conduct 4.4 – official information –
disclosure of
32. Standard of conduct 4.4 – insert agency
example/ procedure
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public Service
 What do the Queensland Public Sector Ethics
Principles mean?
 Right to Information Act 2009
 Information Privacy Act 2009
Page 58
Incorporating agency focus
 Agency values
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Provide contact details for RTI manager
 Agency/ occupationally relevant
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Exploring the Code of Conduct
Objective
Public Service Employees demonstrate an understanding of how the Code of Conduct for the Queensland Public Service applies to
them
Exploring the Code of Conduct Principle 4: Accountability and transparency
Standard of conduct 4.5: Commit to innovation and continuous performance improvement
See page 48 above
Core message area
Trainers and advisors
instructions
Core message content
and discussion
Standard of conduct 4.5: Commit to innovation and continuous performance improvement
To meet our commitments to the people of Queensland, public service agencies and employees need to ensure they are providing the
best service possible. We seek to do the best we can and:
 nurture a spirit of enquiry, value knowledge and learning;
 participate in reviewing and implementing policy and procedures to improve organisational performance and service delivery;
 share our knowledge with our colleagues; and
 learn from our colleagues, participate in training and development and challenge our-selves to develop our personal skills and
improve the way we carry out our duties.
Queensland Public Service Charter
Related Power Point Slides – Slide set 1
33. Standard of conduct 4.5 – commitment to
improvement
34. Standard of conduct 4.5 – insert agency
example/ procedure
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public Service
 What do the Queensland Public Sector Ethics
Principles mean?
Go to Slide set 1 - Code of Conduct Introduction
and Conclusion
Page 59
Incorporating agency focus
 Agency values
 Professional Codes/ Ethics/ Values
 Occupational Groupings: interests/ values
 Agency/ occupationally relevant examples/
scenarios
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Applying the Code of Conduct
Objective
Public Service Employees apply the Code of Conduct
Core message area
Upholding the Code
Trainers and advisors
instructions
We need to know what our responsibilities are under the Code, this core message area looks at our responsibilities overall and at our
responsibilities when public service employees engage in conduct that is not consistent with the Code. We need to be confident that
our agency will support us to uphold the Code and will effectively manage the situation. Focus discussion on practical information about
types of public interest disclosures, where to go for information, support or to report an issue. Provide agency information and external
options. Include information about obligations regarding official misconduct and public interest disclosure.
Core message content
and discussion
Our responsibilities, including roles of leaders, managers and employees
 Each of us, at every level, contributes to the integrity and accountability of the public service and we can all demonstrate
ethical leadership in the way we perform our role. The Code of Conduct for the Queensland Public Service gives us guidance
in positively taking up our public service roles.
 The Code applies at all times when we are performing official duties including when we are representing the Queensland
Government at conferences, training events, on business trips and attending work-related social events.
 The Code’s standards are not intended to cover every possible scenario, therefore in adhering to the Code, we are committed
to upholding the intention and spirit of the principles and values.
 Approved agency Standards of Practice apply to that agency’s employees in the same way as the Code.
 Legislation, awards, certified agreements, subsidiary agreements, directives, whole-of-government policies and standards, and
the policies, organisational values and organisational documents of our employing agency also apply and support and are
supported by the Code.
The Public Interest Disclosure Act 2010 provides unique protection for employees who provide information about certain types of
wrongdoing (public interest disclosures).
 As part of demonstrating our commitment to uphold this Code, we need to identify and report conduct that is not consistent with
this Code.
 Managers have a responsibility to make fair, transparent and consistent decisions regarding any allegations of behaviour that
does not uphold this Code.
 Agencies will support employees who report genuine concerns of wrongdoing and manage any reports of suspected
wrongdoing in a fair, transparent and consistent manner.
Code of Conduct for the Queensland Public Service
Page 60
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Related Power Point Slides – Slide set 1
23. Upholding the Code – ethical leadership
24. Upholding the Code – in all aspects of our work
25. Upholding the Code – leaders responsibilities
26. Upholding the Code – managers
responsibilities
27. Upholding the Code – employee
responsibilities
28. Upholding the Code – insert agency statement
29. Upholding the Code – reporting breaches
30. Upholding the Code – Public Interest
Disclosures
31. Upholding the Code – insert agency policy
Related resources for trainers and advisors
 Public Sector Ethics Act 1994
 Code of Conduct for the Queensland Public Service
Page 61
Incorporating agency focus
 Agency values
 Agency Code of Conduct Standard of Practice
 Agency Policy and Procedures
 Professional Codes/ Ethics/ Values
 Agency/ occupationally relevant examples/
scenarios
 Agency sources of information and advice
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Topic
Applying the Code of Conduct
Objective
Public Service Employees apply the Code of Conduct
Core message area
Seeking advice
Trainers and advisors
instructions
To uphold our responsibilities under the Code of Conduct for the Queensland Public Service, we need to know how to access accurate
information about our rights and obligations and where we can seek appropriate advice. Assist participants to identify appropriate
sources of advice, including both internal and external sources of advice and information. The following ideas may be a useful starting
point for discussion.
Core message content
and discussion
Seeking good advice and information is central to making informed and appropriate choices about our conduct.
When getting advice consider who you are getting your advice from, it should be:
 a reputable source, or someone you respect, and
 a source or person who will tell you what you NEED to hear, rather than what you want to hear.
Potential sources of advice:
 internal – your supervisor, manager, work unit, branch, ethics or human resources area, legal area
 external – PSC Advisory Service, unions, employee assistance programs, legal advisors and certain agencies (see slide 41).
Be mindful of privacy issues and maintain confidentiality.
Related Power Point Slides – Slide set 1
32. Seeking advice – sources of good advice
33. Seeking advice – sources of advice
34. Seeking advice – Insert agency information
35. Last slide: ethics in practice
Related resources for trainers and advisors
 Ethics Advisory Service: www.ethics.qld.gov.au
Page 62
Incorporating agency focus
 Agency/ occupationally relevant examples/
scenarios
 Agency sources of information and advice
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Power point slides and notes
Slide set 1: Introduction and Conclusion
Introduction
1. Code of Conduct training – title slide
2. Code of Conduct training – contributing to integrity and accountability
What ethics are
3. Ethics – deciding what the right thing to do is
4. What are ethics?
Why ethics are important in the public service
5. Our system of government works –the role of the public service
6. Government focus on ethics – integrity & accountability review – 4 key
principles
7. Government focus on ethics – key principle strong rules
8. Government focus on ethics – key principle strong culture
9. Government focus on ethics – key principle strong scrutiny
10. Government focus on ethics – key principle strong enforcement
11. Ethics in practice - diagrammatic representation
Introducing the Code of Conduct for the Queensland Public Service
12. Introducing the Code – aims of having one Code
13. Introducing the Code – when the one Code applies
14. Introducing the Code – who it covers
15. Introducing the Code – structure of the Code
16. Introducing the Code – supported by policy and procedure
17. Introducing the Code – positive guidance for our roles
18. Public Sector Ethics Act 1994 – the four ethics principles on one slide
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Upholding the Code
23. Upholding the Code – ethical leadership
24. Upholding the Code – in all aspects of our work
25. Upholding the Code – leaders responsibilities
26. Upholding the Code – managers responsibilities
27. Upholding the Code – employee responsibilities
28. Upholding the Code – insert agency statement
29. Upholding the Code – reporting breaches
30. Upholding the Code – Public Interest Disclosures
31. Upholding the Code – insert agency policy
Seeking advice
32. Seeking advice – sources of good advice
33. Seeking advice – sources of advice
34. Seeking advice – Insert agency information
35. Last slide: ethics in practice
Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
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Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Slide set 2: Principle 1 Integrity and impartiality
Integrity and impartiality - Principle
1. Integrity & impartiality – Principle 1
2. Integrity & impartiality – why this is a public sector ethics principle
3. Integrity & impartiality – exploring their meaning
4. Integrity – exploring its meaning
5. Impartiality – exploring its meaning
6. Integrity & impartiality - supporting values
Integrity and impartiality - Values
7. Integrity & impartiality – value a – exploring its meaning
8. Integrity & impartiality – value b – exploring its meaning
9. Integrity & impartiality – value c – exploring its meaning
10. Integrity & impartiality – value d – exploring its meaning
11. Integrity & impartiality – value e – exploring its meaning
Integrity and impartiality – Standard of Conduct 1.1
12. Standard of Conduct 1.1 – highest ethical standards
13. Standard of Conduct 1.1 – reporting suspected wrongdoing
14. Standard of Conduct 1.1 – insert agency examples/ procedures
Integrity and impartiality – Standard of Conduct 1.2
15. Standard of Conduct 1.2 – conflicts of interest
16. Standard of Conduct 1.2 – types of conflicts – actual, potential and
perceived
17. Standard of Conduct 1.2 – the types of matters that might create a
conflict of interest
18. Standard of Conduct 1.2 – types of interests
19. Standard of Conduct 1.2 – disclosing and managing conflicts of
interests
20. Standard of Conduct 1.2 – insert agency examples/ procedures
Integrity and impartiality – Standard of Conduct 1.3
21. Standard of Conduct 1.3 – providing public comment in an official
capacity
22. Standard of Conduct 1.3 – providing public comment as a private citizen
23. Standard of Conduct 1.3 – insert agency examples/ procedures
Integrity and impartiality – Standard of Conduct 1.4
24. Standard of Conduct 1.4 – rights as a private citizen
25. Standard of Conduct 1.4 – insert agency examples/ procedures
Integrity and impartiality – Standard of Conduct 1.5
26. Standard of Conduct 1.5 – conduct towards others
27. Standard of Conduct 1.5 – conduct towards others
28. Standard of Conduct 1.5 – fitness for duty
29. Standard of Conduct 1.5 – appropriate conduct
30. Standard of Conduct 1.5 – insert agency examples/ procedures
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Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Slide set 3: Principle 2 Promoting the public good
Promoting the public good - Principle
1. Promoting the public good
2. Promoting the public good - why this is a public sector ethics principle
3. Promoting the public good - exploring its meaning
4. Promoting the public good - and our system of government
5. Promoting the public good - supporting values
Promoting the public good – Values
6. Promoting the public good – value a – exploring its meaning
7. Promoting the public good – value a – exploring its meaning
8. Promoting the public good – value a – ‘the public interest’
9. Promoting the public good – value a – ‘public interest’ in the ‘public good’
10. Promoting the public good – value a – exploring its meaning
11. Promoting the public good – value a – exploring its meaning
12. Promoting the public good – value b – exploring its meaning
13. Promoting the public good – value c – exploring its meaning
14. Promoting the public good – value d – exploring its meaning
15. Promoting the public good – value d – exploring its meaning
16. Promoting the public good – value e – exploring its meaning
Promoting the public good – Standard of Conduct 2.1
17. Standard of conduct 2.1 - all elements
18. Standard of conduct 2.1 - insert agency examples/ procedures
Promoting the public good – Standard of Conduct 2.2
19. Standard of conduct 2.2 - all elements
20. Standard of conduct 2.2 – insert agency example/ procedures
Promoting the public good – Standard of Conduct 2.3
21. Standard of conduct 2.3 – all elements
22. Standard of conduct 2.3 – insert agency example/ procedures
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Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Slide set 4: Principle 3 Commitment to the system of government
Commitment to the system of government – Principle
24. Commitment to the system of government
25. Commitment to the system of government - why this is a public sector
ethics principle
26. Commitment to the system of government – exploring its meaning
27. Commitment to the system of government – supporting values
Commitment to the system of government – Standard of Conduct 3.1
12. Standard of conduct 3.1 – roles in public administration
13. Standard of conduct 3.1 – what we abide by
14. Standard of conduct 3.1 – insert agency example/procedure
Commitment to the system of government – Values
28. Commitment to the system of government – value a – exploring its meaning
29. Commitment to the system of government – value a – exploring its meaning
30. Commitment to the system of government – value a – exploring its meaning
31. Commitment to the system of government – value b – exploring its meaning
32. Commitment to the system of government – value c – exploring its meaning
33. Commitment to the system of government – value c – our system of
government
34. Commitment to the system of government – responsibilities of independent
agencies and officers
Commitment to the system of government – Standard of Conduct 3.2
15. Standard of conduct 3.2 – all elements
16. Standard of conduct 3.2 – insert agency example/procedure
Commitment to the system of government – Standard of Conduct 3.3
17. Standard of conduct 3.3 – all elements
18. Standard of conduct 3.3 – insert agency example/procedure
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Code of Conduct for the Queensland Public Service - Training Program – Facilitators’ Guide
Slide set 5: Principle 4 Accountability and transparency
Accountability and transparency - Principle
1. Accountability & transparency
2. Accountability & transparency - why this is a public sector ethics principle
3. Accountability & transparency – exploring their meaning
4. Accountability - exploring its meaning
5. Transparency - exploring its meaning
6. Accountability & transparency – supporting values
Accountability and transparency – Standard of Conduct 4.1
20. Standard of conduct 4.1 – diligence in our work with people
21. Standard of conduct 4.1 – diligence in our decision making and use of lawful
powers
22. Standard of conduct 4.1 –complying with instructions
23. Standard of conduct 4.1 – insert agency example/ procedure
Accountability and transparency – Standard of Conduct 4.2
24. Standard of conduct 4.2 – business dealings
25. Standard of conduct 4.2 – transparency in business dealings
26. Standard of conduct 4.2 – insert agency examples/ procedure
Accountability and transparency - Values
7. Accountability & transparency – value a – exploring its meaning
8. Accountability & transparency – value b – exploring its meaning
9. Accountability & transparency – value c – exploring its meaning
10. Accountability & transparency – value c – exploring its meaning
11. Accountability & transparency – value c – exploring its meaning
12. Accountability & transparency – value d – exploring its meaning
13. Accountability & transparency – value e – exploring its meaning
14. Accountability & transparency – value e – exploring its meaning
15. Accountability & transparency – value e – exploring its meaning
16. Accountability & transparency – value f – exploring its meaning
17. Accountability & transparency – value f – exploring its meaning
18. Accountability & transparency – value f – exploring its meaning
19. Accountability & transparency – value f – exploring its meaning
Accountability and transparency – Standard of Conduct 4.3
27. Standard of conduct 4.3 – official resources
28. Standard of conduct 4.3 – official information
29. Standard of conduct 4.3 – insert agency examples/ procedure
Accountability and transparency – Standard of Conduct 4.4
30. Standard of conduct 4.4 – official information - right to information
31. Standard of conduct 4.4 – official information – disclosure of
32. Standard of conduct 4.4 – insert agency example/ procedure
Accountability and transparency – Standard of Conduct 4.5
33. Standard of conduct 4.5 – commitment to improvement
34. Standard of conduct 4.5 – insert agency example/ procedure
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